vidar gundersen

ANDICOM´2004, Cartagena de Indias, October 2004

eCustomseCustoms- Efficiency, Democracy and Justice in - Efficiency, Democracy and Justice in

the Information Societythe Information Society

ANDICOM ANDICOM 20 October 200420 October 2004

Vidar Gundersen, CIOVidar Gundersen, CIOThe Swedish Customs IT Centre The Swedish Customs IT Centre

ChallengeChallengeTheThe

for Customsfor Customs

Effective Effective service service providerprovider

Protect Protect the the

societysociety

Sweden in briefSweden in brief arctic circle

arctic circle• 450,000 km450,000 km22, 3, 3dd largest in Europe largest in Europe • 4,000 km borders 4,000 km borders

GothenburgGothenburg

MalmoeMalmoe

• 9 million inhabitants 9 million inhabitants • Capital Stockholm Capital Stockholm

StockholmStockholm

• Export / ImportExport / Import dependent dependent

• Customs union inside EUCustoms union inside EU• Two main processes: Two main processes:

– Managing the tradeManaging the trade– EnforcementEnforcement

• 2,100 customs officers2,100 customs officers• 60 mill travellers60 mill travellers• 1,5 mill trucks1,5 mill trucks• 600,000 containers600,000 containers• 14,000 / 100,000 companies14,000 / 100,000 companies• 6,0 mill customs declarations6,0 mill customs declarations• 93 % electronic / 72 % automated93 % electronic / 72 % automated

Swedish Customs in briefSwedish Customs in brief

MalmoeMalmoe

GothenburgGothenburg

StockholmStockholm

LuleåLuleå

SundsvallSundsvall

80 Mobile80 Mobile

teamsteams

GovernmentGovernmentModernModern

• EfficiencyEfficiency

• JusticeJustice• JusticeJustice

• DemocracyDemocracy

How?How?

33key enablerskey enablers

●● Stakeholder focusStakeholder focus●● Best Practice working Best Practice working methods methods●● 100% Electronic 100% Electronic processes processes

Transaction controls

Riskanalysis

Risk Management on operators

Certification

Customs Clearance System

Automatic Compliance Controls

Riskanalysis support

Audit Support (data warehouse)

Automatic Clearance

of Declarations

EDI paperless declarations

Client Management System

Customs knowledge

Accounting system

Internal control system

Database management system

Centrailised Customs affairs

Necessary DevelopmentNecessary Development

StakeholdersStakeholdersthe client in focusthe client in focus

Co-operationCo-operation

Exporter Forwarder Customs Importer

with border crossing actorswith border crossing actors

Others:Others:Gov agencies, Gov agencies,

banks, etc.banks, etc.

A voice from A voice from our Customersour Customers

Mr. Lars HenrikssonMr. Lars Henriksson

HUCHUC

practicepracticeBestBest

working methodsworking methods

Smart solutions

TheTheStairwayStairway®®

ElectronicElectronicprocessesprocesses

100%100%

The customer meets CustomsThe customer meets Customs

Information

DataÄrenden

Verktyg

Kommun.

eCentre

Telecommunications

VaruflödeK

ö t e t

Tullcenter

Modellkontor

Gränstull

"Kompetenscenters"

www.Det virtuellaTullkontoret

Applikation

VirtualCustomsOffice

CallCustoms

IntegratedEDI-solutions

CustomsServicecentre

Customs infopoint

Citizens

Bigcompanies

Brokers

Channel strategiesChannel strategies

Telecom

Telecom dependent

dependent

eGovernmenteGovernmentThe VirtualThe Virtual Customs Office Customs Office

eServiceseServices

ExamplesExamples - - eeServices requiring multi telecom Services requiring multi telecom

functionalityfunctionality

CallCallCustomsCustoms11

Call CustomsCall Customs

Customs Customs Internet Internet

Declaration Declaration22

The The GREENGREEN CorridorCorridor33

EDIFACTMESSAGE

XMLMESSAGE

Swedish Exporter

Swedish CustomsRussian CustomsCentral

Russian CustomsBorder crossing

RussianWarehouse

Border

Taxfree GuideTaxfree Guide44

Gateway SwedenGateway Sweden55

Gateway Sweden-through Internet and SMS

we create an automatic “Customs track and trace system”

Trader

The Virtual Customs Office

Customs Back Office Systems

CompanyID UCR

Mobtelnr..

Recipt CustomsID

Border

crossing

status

Border Crossing

Status

Call CustomCall Custommobilemobile66

PDA reporting PDA reporting 77

One-Stop-ShopOne-Stop-Shop88

An example ofAn example ofone-stop-shopone-stop-shop

One-stop-shop through Single WindowOne-stop-shop through Single Window

Border of YstadBorder of Ystad

On-line demoOn-line demo

creationcreationCo -Co -

triple-helixtriple-helix

University University

of Luleå,of Luleå,CDTCDT

Infologi Infologi ConsultingConsulting

TeliaTelia

Nomadic WorkforceNomadic Workforce

of Luleå,of Luleå,CDTCDT

TelecaTelecaTeliaTelia

Mobile PositioningMobile Positioning

ofofKarlstadKarlstad

KKRKKRArctic ConsultArctic Consult

Next generation Next generation eGov ServiceseGov Services

ofofStockholmStockholm

CrossCrossPerformancePerformance

Staff DevelopmentStaff Development

ofofLinköpingLinköping

LIMELIME

Measurement of resultsMeasurement of results

ResultsResults

Quality in transactions: +50%Quality in transactions: +50%

Cost per transaction: -75%Cost per transaction: -75%

Electronic transactions: 93%Electronic transactions: 93%

Totally automated: 70%Totally automated: 70%

Shorter lead timesShorter lead times

Increased Customer SatisfactionIncreased Customer Satisfaction

Cost Savings Trade: 20 to 72%Cost Savings Trade: 20 to 72%

New business possibilities for tradeNew business possibilities for trade

Increase in hit, physical customs control: 3 till 42%Increase in hit, physical customs control: 3 till 42%

Increase SeizuresIncrease Seizures

Our resultsOur results

FutureFutureTheThe

Virtual Virtual networkingnetworking-everything is connected-everything is connected

MobilityMobilityandand

integrationintegration-Everyone, everywhere, anytime ….-Everyone, everywhere, anytime ….

ConclusionsConclusions

Some words to you from Some words to you from the Swedish Governmentthe Swedish Government

Mr. Leif Pagrotsky Mr. Leif Pagrotsky Swedish Minister of TradeSwedish Minister of Trade

more information more information

www.tullverket.sewww.tullverket.seor contact meor contact me

vidar.gundersen@tullverket.sevidar.gundersen@tullverket.se

Thank you!Thank you!

vidar gundersen

customs declarations

customs officers

customs union

automated swedish customs

automatic customs track

physical customs control

universityof lule

russian warehouse border

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