virtual communication · 2020. 5. 14. · march 2020. virtual communication. best practices =...

March 2020

Virtual CommunicationBest Practices = Better ResultsWebinar

Presented by Corey AtkinsonVP of Strategic Learning & Development

May 14, 2020

CSPN www.mycspn.com

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ABOUT CSPN

We Design Memorable Learning Experiences and Empower People to Deliver with Excellence

CSPN is a leading provider of learning and development solutions, consulting services and networking opportunities designed to empower organizations and employees to harness the competitive advantage of delivering exceptional experiences - for customers and employees.

Our webinars focus on leveraging learning insights and development strategies in key areas of organizational behaviour: • Leadership Development• Management Strategies• Communication & Productive Teams Personal

Excellence

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Session Leader

• Speaker: Corey Atkinson, VP of Strategic Learning & Development

• Extensive experience in leadership and management development, customer experience and employee engagement.

• Focuses on supporting others to become great at what they do!

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Your communications is accountable when…

People can re-create your message.

People are emotionally and intellectually

engaged.

You have contributed to building a higher

level of trust.

You get the results you were after.

Communicating in Exceptional Times

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Communicating in Exceptional Times

Good communication lets people know what they

should do, how they can protect themselves and others and helps them balance their fears with

concrete information they can use.

In a situation full of unknowns, as with our

current pandemic , sometimes

communication is all we have.

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Noise is a filter; interference in the system that blocks

understanding.

What is NOISE?

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Communication Filters

Language Semantics PersonalInterests

Emotions Environment Wordiness Speed Of Thought

Technology Personal Space

Attention Span

Lack of Physical Cues

Isolation Lack of Movement

Bias

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Relate to the experience withoutjudgement or resistance.

STEP 4

STEP 3

Pay attention to the experience.STEP 1

STEP 2

Relate to the experiencer without judgement and to alleviate suffering.

Understand the nature of both the experience and the experiencer.

SLOW DOWN

REMEMBEREMPATHY

REMEMBERCOMPASSION

HARNESS YOUR WISDOM

Mindfulness Steps

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1. Virtual First - Include dial-in details on all meeting invites

2. Let us see that smile - Turn on your camera

3. Efficiency Experts - Time your meetings and keep them short

4. Inclusive always - Give everyone an equal opportunity to share their voice.

Virtual Communication – DO’s

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Do not over-rely on email/IM - use the phone

Do not forget focus time - Block your clock for “working time”

Do not forget to connect for informal social interactions

Virtual Communication – DON’Ts

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Observe yourself -honestly.

Monitor your impact -on others.

See Yourself As Others See You

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Ask - for feedback.

Reflect.

See Yourself As Others See You

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Books To Check Out

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Your communications is accountable when…

People can re-create your message.

People are emotionally and intellectually

engaged.

You have contributed to building a higher

level of trust.

You get the results you were after.

Communicating in Exceptional Times

CSPN www.mycspn.com

Designed & Developed by Corey Atkinson

VP of Strategic Learning & Development

CSPN - Organizational Development

905-477-5544 corey@mycspn.comwww.myCSPN.com

25 Royal Crest Court, Suite 201, Markham, Ontario L3R 9X4 | Tel: 905-477-5544 | Fax: 905-940-1278 | info@mycspn.com