vmware sponsor presentation: accelerating the journey to cloud

Unified Communications

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Gavin Milton-WhiteCountry Manager ANZ

Extend your business with Brilliantly

Simple Communications!

Office

Communicate Anytime, Anywhere with Any Device

On the road

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Web Collaboration

Conferencing

VideoMobility

Home

Office

Hotel

© 2009 ShoreTel, Inc. All rights reserved worldwide.

On the road

Continuity of Communication & Customer Service…

What does Unified Communications mean for Business?

Ease of Use

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Real-Time Responsiveness

Non-Stop Productivity

Flexible Work Force

The Problem

Administration

© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.

Customer

Management Users

Management

Easy

TCO & ROI

© 2010 ShoreTel, Inc. All rights reserved worldwide.

TCO & ROI

© 2010 ShoreTel, Inc. All rights reserved worldwide.

CSAT

Staff Retention

System Administrator

Easy to deploy

Flexible

© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.

Reliable

Easy to Use

Easy to Learn

The User

Easy

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Flexible

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Blended

Brilliant Simplicity = Solution

BackupAntiSpam

AntiVirus

Remote

Access

Mobility

Unified

MessagingIM

Presence

© 2010 ShoreTel, Inc. All rights reserved worldwide. 7 77

Firewall

VPN

Mail

Server

File

& Print

ServerOffice

Productivity

IP

Telephony

Web

Server

Collaboration

Audio

Conference

Lotus Foundation Reach

Lotus Foundation Start

ShoreTel Add-on

7:00am – 8:30am: Home Office

• ShoreTel VPN Handset or Office Anywhere

• Login as your own office extension

• Workplace functionality from home

• Uses work phone lines and user DID

• Simplified Management

• Remote or Home workers

Key Business Benefits

[Home] Supply Issue Phone Call with US (Ph:+612 9959 8060)

Day in the life of a UC worker!

© 2010 ShoreTel, Inc. All rights reserved worldwide.

• Login as your own office extension

• Turn any phone number into your ShoreTel phone

• Over Internet connection

• Simplified Management

• Single User Creation for the entire

system in Foundation Management

• End User touch-less configuration

• Client comes all preconfigured with

Plug in already installed

9:00am – 12:30pm: Sydney Office

[Sydney Office] Preparation, Meeting, Presentation, Demonstration, …

• ShoreTel Office Handset

• Retrieve Voicemails via Email

• Desktop Applications

• Notes & Sametime

• Improved Efficiency

• Non-stop Productivity

• Real-Time Responsiveness

• Customer Service

Key Business Benefits

© 2010 ShoreTel, Inc. All rights reserved worldwide.

• Notes & Sametime

• Unified Messaging

• Screen Pop caller details

• Make and receive calls

• Transfer, forward, hold

• Conference calls

• Speed dialing, call history

• Presence, IM & Video

12:30pm – 1:30pm: Travel to Airport

[Taxi] Travel to Airport

• Single Number

• Single History

• One Number contact

• Increase responsiveness,

• Reduce phone tag

• Use your time efficiently

Key Business Benefits

© 2010 ShoreTel, Inc. All rights reserved worldwide.

• Internal Directory Access

• Reduce mobile phone charges and leverage PBX features & call cost economies

• Single place to pick up all voice messages

7:00pm – 8:00pm (NZ): Hotel Room

[Hotel] Product Update, +61 9959 8088 Passcode: 1234567 http://apacbridge.shoretel.com

• Sametime using

“Office Anywhere” Mode

• IP link for data and call control link

• Uses PSTN for Voice traffic

• One Number contact

• Expensive QoS Networks no longer required

• Reduce expensive International roaming or Hotel phone costs

• Work how and from where you want

Key Business Benefits

© 2010 ShoreTel, Inc. All rights reserved worldwide.

• Uses PSTN for Voice traffic

• Expensive QoS Networks not required

• Full Feature transparency

• Softphone

• Conference Bridge

• Web Collaboration

• 204 parties

• Desktop sharing

Easability

ShoreTel and IBM: Brilliant Simplicity

Superior reliability and scalability

© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.

Superior reliability and scalability

Lowest TCO

Raving fans

ShoreTel and IBM: Brilliant Simplicity

www.shoretel.com

© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.

www.shoretel.com

Unified Communications

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Gavin Milton-WhiteCountry Manager ANZ

Extend your business with Brilliantly

Simple Communications!