voice tech and utilities: how to win work and power progress · icf proprietary and confidential....

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Voice Tech and Utilities: How to Win Work and Power Progress

Laura FrantzOffering Manager, Voice for Utilitieslaura.frantz@icf.com+1.571.723.0236Twitter: @laurafrantzLinkedin: linkedin.com/in/laurafrantz/

we are

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50 years of energy expertise and 1000+ energy experts

1.5 years of energy voice experience

Today: brain download on voice for utilities

Who is this talking to me?

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Voice for utilities is super nascent.

bill info60%

usage insights47%

customer service26%

generic tips and content59%

personalized tips19%

pay bill19%

device control11%

current usage8%

outage status4%

usage alert2%

report outage2%

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Utilities NEED voice—and the work is enriching.Voice can help fill gaps in

customer engagement and education.

Helping people save energy & learn about

carbon alternatives means YOU are facilitating real change at a grassroots/

household level.

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There are loads of opportunities in energy voice.

Voice consulting and educationNext gen Amazon/Google voice apps: purchases, load management, green energy integrationCustom voice assistants for both employees and customersSonic brandingVSO

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Many utilities are regulated and energy efficiency dollars are tightly controlled; seek out marketing or other groups that are funded with non-regulated $$

Adjust timeline expectations

Prepare for rigorous safety and security requirements

Three considerations before you dive in:

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Four ways to get started:

1. Learn more about utilities via utilitydive.com

2. Smart Energy Consumer Collaborative access

3. Attend AESP’s National Conference (aesp.org)

4. Partner with a utility consulting firm

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Questions? 8

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@laurafrantzlaura.frantz@icf.com+1.571.723.0236