webinar: tools and techniques process analysis and improvement

Tools & Techniques Process Analysis and

Improvement

Ing. Joseph Micallef

Housekeeping

• The slides will be available on our SlideShare page, and a link will be emailed to you

• The recording of the webinar will be available to view, and a link will be emailed to you

• Please take the time to complete the post-webinar survey that will pop up at the end

• Any unanswered questions will be posted with answers to our blog

Today’s Presenter Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that supports clients in optimising performance through Strategic and Operational Reviews whilst priding itself of its strong implementation expertise in Business Process Transformation, Change Management, Project Management and Project Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio comes from private and public organisations, both in Europe and the Middle East.

Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities, and customer-centric, high-quality performance through business excellence processes. With a career spanning a very broad spectrum of industrial processes as well as services oriented sectors, his experience and expertise contributes to numerous operational improvement case studies.

A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained hundreds of middle-management level and executive management delegates in Europe and the Middle East.

Current state process

Analytic

Tools

Improved process

Process Improvement

Tools for Analysing the Business Environment

Tools for Analysing the Information

Tools for Analysing the Process

$ Material Environment

Task

ABC

Why

?

Why

?

Why

? Why

? Why

?

What

Where

When

Why Who

How

How

Much

Appreciative Enquiry – 5D’s

Tools for Analysing Human Interactions

Tools for Assessing Risk

PLAN FOR

CHANGE

RISK – Severity X Likelihood

• Questions?

Thank you

End of Webinar