wednesday, november 19, 2014
Post on 31-Dec-2015
45 Views
Preview:
DESCRIPTION
TRANSCRIPT
Wednesday, 6th November, 2013
1Application of the Seven Cs of Effective Communication Skills
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
2Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
2
INTRODUCTION
- The Brutal Facts- The Brutal Facts
1
- Objectives- Objectives
- Concepts of Communication- Concepts of Communication
- Effective Communication- Effective Communication
- Processes of Communication- Processes of Communication
INTRODUCTION
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
3
INTRODUCTION
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
4
Objectives
understanding the meaning of communication
learning ability to communicate with different people.
Learning to build rapport.
learning ability to work harmoniously with others
Evaluate and accept responsibilities.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
5
THE CONCEPT OF COMMUNICATION
Communication is defined as the process of transmitting and receiving ideas, information, and message.
In every day language, it is an act of giving and receiving information.
Encarta Encyclopaedia (2002)
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
6
The Concept of Communication (ctd.)
In any given organization, communication presumes the following:Transmission of information from top-downTransmission of information from bottom-upTransmission of information horizontally; andTransmission of information across organization
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
7
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
8
Every platform for communication involves a large number of experiences, actions and emotions, therefore, it is pertinent that communication has to be effective. Communication is said to be effective when the receiver understands the same meaning that the sender intends to convey.
In other words, Excellent or effective communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver's mind.”
EFFECTIVE COMMUNICATION
C
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
9
Communication Process (ctd.)Communication Process (ctd.)
Owing to the fact that written communication occupies an important position in the communication sphere, adequate attention has to be paid to certain principles of necessity. These principles along with other essentials of effective communication, like language planning and organisation make written communication effective.
Each of these principles starts with the alphabet C hence they are referred to as the Seven C’s of effective communication.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
10Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
10Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
10
MURPHY’S 7C’s OF EFFECTIVE COMMUNICATION
- Clarity- Clarity
2
- Completeness- Completeness
- Conciseness- Conciseness
- Consideration- Consideration
- Correctness- Correctness
- Concreteness/Contribution- Concreteness/Contribution
- Courtesy- Courtesy
…MURPHY’S SEVEN C’s
These principles provide guidelines for choice of content and style of presentation, adapted to the purpose and receiver of your message.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
11
CLARITY…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
12
CLARITY…
Clarity demands the use of simple language and easy sentence structure in composing the message
oWritings should be correctly planned and expressed in logical way
othe writer should make sure that the ideas flow smoothly from beginning to end
oHe must be very clear about all the aspects of the idea in his mind and about the purpose for which it is to be communicated
Clarity, therefore, can be achieved by taking pains to write to serve the purpose rather than to impress readers
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
13
CLARITY – Case Study…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
14
CLARITY –
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
15
Although it is appropriate to use technical terms and business jargon in some professional situations, avoid their use when reader is not acquainted with the terminology
Construct effective sentences and paragraph
When you have the choice between a long word and a short word, choose the short familiar word
COMPLETENESS…
Completeness means the message must bear all the necessary information in order to provoke the desired response
Communication senders need to assess message from eyes of the receivers to be sure they have included all the relevant information
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
16
COMPLETENESS- Case Study…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
17
COMPLETENESS – Guidelines…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
18
COMPLETENESS – Benefits…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
19
Completeness in writing is achieved through orderly arrangement of ideas flowing into other ideas and progressing to conclusion.
The principles of unity must be applied at three levels;
1. individual sentences must be unified;
2. individual paragraphs must be unified; and
3. the totality of the script must be unified.
COMPLETENESS – Benefits…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
20
Messages are more likely to bring the desired results
Do better job at building goodwill
Develops and enhances reputation of an organization
Cost saving as no crucial information is missing , and no additional cost is incurred in conveying extra message if the communication is complete
COMPLETENESS - Benefits
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
21
It leaves no question in the mind of receiver
Helps in better decision making
Communication that seems inconsequential can become very important if information they contain is complete and effective
CONCISENESS…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
22
CONCISENESS…
It has the following features:o It is both time-saving as well as cost-saving.o It underlines and highlights the main message as
it avoids using excessive and needless words.o Concise communication provides short and
essential message in limited words to the audience.
o Concise message is more appealing and comprehensible to the audience.
o Concise message is non-repetitive in nature.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
23
CONCISENESS…
To be able to convey concise message, the following are questions you should ask yourself
o Are there any adjectives or “filler words” that you can delete? When it is not necessary, you can delete words like “for instance”, “you see”, “kind off” , “literally”
o Are there any unnecessary sentences? o Have you repeated the point several times in various ways?
This would help reduce aimless verbiage, unnecessary details and heavy paragraphs.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
24
CONCISENESS…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
25
CONCISENESS…
Strictly adhere to the purpose of message
Avoid unnecessary repetition
Cut out undesirable phrases and merge them together
into one or more sentences
Avoid long introduction
Wordy message do not create positive impression
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
26
CONSIDERATION…
Consideration implies “stepping into the shoes of others”.
It demands putting oneself in the place of the receiver while composing a message.
It refers to the use of positive attitude, emphasizing positive pleasant facts and visualizing the readers problems, desires, emotions and response
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
27
CONSIDERATION…
The writer must take the receiver of the message into consideration
o the receiver’s view points,
o background,
o mind-set,
o education level, etc.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
28
CONSIDERATION…
The encoder/writer must make an attempt to envisage his decoder/receiver, their requirements, emotions as well as problems.
He should ensure that the self-respect of the audience is maintained and their emotions are not at harm
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
29
CONSIDERATION – Case Study…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
30
CONSIDERATION – Case Study…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
31
Writers should show optimism towards their audience by emphasizing “what is possible” rather than “what is impossible”.
CORRECTNESS…
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
32
CORRECTNESS
“...before the last recruitment exercise conducted for Academic staff , the staff strength of the University is a total of 442 which is made up of 36 Academic Staff, 243 Senior Staff and 143 Junior Staff cutting across 21 states of the federation.”
You will notice that the break down does not add up to the total number stated. This immediately creates doubts in the mind of the reader of the message
Efforts must be made to avoid errors in spellings, punctuations, etc.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
33
CONCRETENESS *CONTRIBUTION
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
34
CONCRETENESS
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
35
COURTESY
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
36
COURTESY
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
37
*CONTRIBUTION
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
38
CONCLUSION
Think of how often you communicate with people during your day. You write letters, facilitate meetings, create reports, send e-mails, devise presentations, debate with your colleagues… the list goes on. It is evident that we run our entire administration by communicating. It is therefore important to provide a huge boost to our productivity by making sure that we communicate in the clearest, most effective way possible.
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
39
CONCLUSION
This would be our means to the end, which is ensuring that the administrative systems in our institutions thrive rather than fail for ineffective communication
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
40
Wednesday, April 19, 2023 Application of the Seven Cs of Effective Communication Skills
41
top related