werksessie 3 dif14 - clarelisa camilleri - ebn - 12-11-14

www.ebn.euwww.ebn.eu

European Business Innovation Center Network Quality System

Dutch Incubation Forum

November 12, 2014

Clarelisa Camilleri

www.ebn.eu

EU|BIC

Trademark

1984

2014

When?

The only officially-recognised standard of innovation-based quality system recognised by the European Union

www.ebn.eu

Where? 155 Certified EU|BICs

AlbaniaAustriaBelgium

Bosnia and Herzegovina

Brazil (soon to come)

BulgariaCape Verde

ChiliChina

Croatia

CyprusCzech Republic

EgyptEstoniaFinlandFrance

French GuianaGermanyGreece

GuadeloupeHungaryIreland

ItalyJordanKosovo

LebanonLuxembourgNetherlands

NorwayPoland

PortugalRussian Federation

Slovak RepublicSlovenia

SpainSweden

SwitzerlandTaiwanTunisia

United Arab Emirates

United KingdomWest Bank and Gaza

Strip

www.ebn.eu

EU|BIC Statistics

www.ebn.eu

The EU|BIC quality process

• Peer to peer assistance

• Benchmarking

• Quality assurance

• Driving updates

• Evaluation program

• Benchmarking

• Observatories

• Rigorousness

• Flexibility

EU|BIC Quality Mark

Criteria

Self Assessment

Questionnaire

AuditsBIC Quality

Mark Committee

www.ebn.eu

“The complexity of each different situation, varies along with the variety of the European,

and recently also extra-European, regions. Different actors, different ecosystems,

different entrepreneurial communities, require different support models. Therefore we need to adopt an attitude which is both

rigid, as the criteria need to be met, and open, as we need to acknowledge that there are many different ways through which the

criteria can be met.”

Lennard Drogendijk, CEO BDF, The Netherland and

past member of the BQMC

www.ebn.eu

Self-Assessment Questionnaire

…Completely renovated

EU-BIC Profile

Key Process &Performance

Indicators

Qualitative Information

The Service Value Chain

End Users’ Profiling

www.ebn.eu

Qualitative Aspect

www.ebn.eu

Benchmarking

Possibility to be compared to:

The EU|BICs in the country

The Full EBN EU|BIC Network

A group of 10 EU|BICs₋ Same size range (staff)₋ Closest income

Benchmarking

www.ebn.eu

KPI: Dealflow

www.ebn.eu

KPI: Job Creation

www.ebn.eu

Financial Assessment: Income

www.ebn.eu

Annual Observatories

..Report the efficiency of the network

• PBP : 12 to 16 months

• ROI: 4,43 to 8

• VFM

www.ebn.eu

“EU|BICs continuously invest in the

development of up-to-date services to ensure

that the business support value chain (from

entrepreneurship awareness raising to the

expansion phase of a start-up) is fully delivered

with skilled staff, robust methods, mutualized

good practices and constant monitoring”

Special Report form the European Court of Auditors

www.ebn.eu

• Higher visibility and credibility

• Interlocutor at local , national and internationallevel

• Become part of a selected community

• Helps partner with relevant organizations andinstitutions

• Access the only existing database on the incubationand acceleration industry

• Building of trust and confidence amongpractitioners at international level

Benefits?

www.ebn.eu

26-27 November

Munich, Germany

www.ebn.euwww.ebn.eu

Thank you!

Clarelisa Camilleri

Quality Assistant

clarelisa.camilleri@ebn.eu