werksessie 3 dif14 - clarelisa camilleri - ebn - 12-11-14
TRANSCRIPT
www.ebn.euwww.ebn.eu
European Business Innovation Center Network Quality System
Dutch Incubation Forum
November 12, 2014
Clarelisa Camilleri
www.ebn.eu
EU|BIC
Trademark
1984
2014
When?
The only officially-recognised standard of innovation-based quality system recognised by the European Union
www.ebn.eu
Where? 155 Certified EU|BICs
AlbaniaAustriaBelgium
Bosnia and Herzegovina
Brazil (soon to come)
BulgariaCape Verde
ChiliChina
Croatia
CyprusCzech Republic
EgyptEstoniaFinlandFrance
French GuianaGermanyGreece
GuadeloupeHungaryIreland
ItalyJordanKosovo
LebanonLuxembourgNetherlands
NorwayPoland
PortugalRussian Federation
Slovak RepublicSlovenia
SpainSweden
SwitzerlandTaiwanTunisia
United Arab Emirates
United KingdomWest Bank and Gaza
Strip
www.ebn.eu
EU|BIC Statistics
www.ebn.eu
The EU|BIC quality process
• Peer to peer assistance
• Benchmarking
• Quality assurance
• Driving updates
• Evaluation program
• Benchmarking
• Observatories
• Rigorousness
• Flexibility
EU|BIC Quality Mark
Criteria
Self Assessment
Questionnaire
AuditsBIC Quality
Mark Committee
www.ebn.eu
“The complexity of each different situation, varies along with the variety of the European,
and recently also extra-European, regions. Different actors, different ecosystems,
different entrepreneurial communities, require different support models. Therefore we need to adopt an attitude which is both
rigid, as the criteria need to be met, and open, as we need to acknowledge that there are many different ways through which the
criteria can be met.”
Lennard Drogendijk, CEO BDF, The Netherland and
past member of the BQMC
www.ebn.eu
Self-Assessment Questionnaire
…Completely renovated
EU-BIC Profile
Key Process &Performance
Indicators
Qualitative Information
The Service Value Chain
End Users’ Profiling
www.ebn.eu
Qualitative Aspect
www.ebn.eu
Benchmarking
Possibility to be compared to:
The EU|BICs in the country
The Full EBN EU|BIC Network
A group of 10 EU|BICs₋ Same size range (staff)₋ Closest income
Benchmarking
www.ebn.eu
KPI: Dealflow
www.ebn.eu
KPI: Job Creation
www.ebn.eu
Financial Assessment: Income
www.ebn.eu
Annual Observatories
..Report the efficiency of the network
• PBP : 12 to 16 months
• ROI: 4,43 to 8
• VFM
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“EU|BICs continuously invest in the
development of up-to-date services to ensure
that the business support value chain (from
entrepreneurship awareness raising to the
expansion phase of a start-up) is fully delivered
with skilled staff, robust methods, mutualized
good practices and constant monitoring”
Special Report form the European Court of Auditors
www.ebn.eu
• Higher visibility and credibility
• Interlocutor at local , national and internationallevel
• Become part of a selected community
• Helps partner with relevant organizations andinstitutions
• Access the only existing database on the incubationand acceleration industry
• Building of trust and confidence amongpractitioners at international level
Benefits?
www.ebn.eu
26-27 November
Munich, Germany
