why deutsche post dhl contributes to open source and eclipse
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Eclipse Day 2010 in RomeOctober 5th, 2010
www.spagoworld.org/openevents
Mike Schäfer, Dr.
[Company logo]
Why Deutsche Post DHL contributes to Open Source and Eclipse
V1.0
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
2 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Deutsche Post DHL
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
3 [Company Logo]
Eclipse Day, Rome October 5th, 2010
The postal servicefor Germany
The logistics company for the world
Deutsche Post DHL
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
4 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Head count as of 12/31/2009 1) Prior-year figures adjusted
Employees
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
5 [Company Logo]
Eclipse Day, Rome October 5th, 2010
GLOBAL MAIL
• Direct connections in more than 200 countries
• Approx. 2,200 employees
• Approx. 40 processing centers
• Approx. 35 sales offices in Europe, Americas and Asia/Pacific
MAIL Germany
• 82 high-tech mail sortingcenters
• 80,000 mail delivery staff
• Approx. 31,000 vehicles for mail delivery1)
• Approx. 3,100 mail delivery offices
• Approx. 53,000 delivery districts
• Nearly 40 m households
• 110,000 mail boxes
• 900,000 P.O. boxes
• 68 m mail items daily
• Approx. 14,000 retail outlets
PARCEL Germany
• Approx. 10,000 parcel delivery staff
• 7,000 vehicles for parcel delivery
• 33 national parcel sorting centers
• Approx. 7,000 employees in sorting centers
• Delivery of 712 million parcels per year
• Approx. 2,500 Packstations
• Approx. 1,000 Parcel Postboxes
• 7,000 delivery districts2)
• 201 delivery bases
Facts aboutCorporate division MAIL
1) Incl. joint delivery with parcels 2) Thereof subcontracted: approx. 990
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
6 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA@Deutsche Post DHL
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
7 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA:From Process to Technology
Business Domain Model and Integration Infrastructure
Business ProcessArchitecture
IT ApplicationLandscape
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
8 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Starting Point for SOA:Domain Model
Leistungserbringung
ZKAM
Center-Filialen
Filiale
DM-Center
Brief-zustel-lung
ADM/IDM
Internet-Kontakt-punkte
Kunden-Service Center
Inter-nation.Vertrieb
Ex-terne
Partner
Kommunikations-kanäle
Spezial-vertrieb
Call-Center
PostfächerBriefkästenBriefmarken-automaten
• • •
Brief-Zen-tren
Kontakt-Punkte
Auftragsmanagement
Produkte
Abrechnung
KundeKunden-
stammdaten-bereinigung
Referenz-daten-haltung
Verträge
Planung
Markt- undWettbewerber-
analyse
Informations-gewinnung
Wissens-aufbau
Netzplanung
Netzanalyse
Netz-modellierung
Geschäftstrategie
Geschäfts-entwicklungs-
analyse− Marktumfeld− Kunden-
/Produkt-informationen
− Umsatz/Absatz
− Kosten
Zielvorgaben-bestimmung
− Produkt-portfolio
− Kanal-portfolio
− Kunden-segmente
− Preismodell
Controlling derStrategie-umsetzung
M/V Planung
Zielvorgaben-planung/
Disaggregation
− Jahresziele− Marketing-
maßnahmen− Zielgruppen− Prioritäten− Kanäle− Ressourcen
Analyse derMaßnahmen/
Vertriebs-aktivitäten
− Reporting− Controlling− Dokumen-
tationMaßnahmen
Kanalspezifisches Ressourcenmanagement
Ressourcen-planung
− Entwicklungsziele− Entwicklungs-
maßnahmen
Ressourcen-steuerung
− Umsetzung− Datenbereitstellung− Controlling
* Domain ist in Zukunftweiter zu strukturieren
Kampagnenmanagement
EntwicklungOperative
Durchführung/Steuerung
Wissens-erweiterung
Operative Vertriebsunterstützung
IndividuelleKundenentwick-
lungsplanung
Kontakt-bearbeitung
Angebots-erstellung
Kontakt-controlling
Kundenkontakt-historie
Kontakt-aggregation
Kunden-kontakt-
bearbeitung
Kunden-analyse
Standard-analyse
Individual-analyse
Kundenservice
Vorgangs-anlage
Anfragen-bearbeitung
Vorgangs-controlling
ProaktiveKunden-
betreuung
Reklamations-bearbeitung
Relationship
Produktionsauftragsmanagement
Produktions-auftrags-
disposition
Produktions-auftrags- controlling
ÜbergreifendeProduktions-
planung
Transportmanagement
Transport-planung
Transport-steuerung
Produktionsmanagement
StationäreProduktions-
planung
StationäreProduktions-steuerung
Maschinen-steuerung
Leitdaten-management Sendungen
Codierung ErfassungTrack-Event-Historie
Auslieferungsmanagement
Auslieferungs-planung
Auslieferungs-steuerung
Schnitt-stellen-
management
Auftrags-annahme
Auftrags-disposition
Auftrags-controlling
Produktmanagement
Produkt-definition
Produkt-controlling
Produktideenpool
Ideen-erfassung
Ideen-analyse
Produkt-vorschlag
KontierungAbrechnungs-
controlling
Rechnungs-datenkon-solidierung
Kreditoren-abrechnung
Debitoren-abrechnung
PartnerPartner-auswahl
Partner-controlling
Partner-vertrags-anlage
AndereLeistungen *
• Philatelie• Adressmanagement• ...
Kunden-vertrags-anlage
Vertrags-module/
Konditionen
Kunden-vertrags-controlling
1999
Product
Accounting
Customer
Point of Contact
Planning
Production
Order Management
Contracts
OtherServices
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
9 [Company Logo]
Eclipse Day, Rome October 5th, 2010
From SBB to SOPERA
2000:SOAP 1.1
2001:WSDL 1.1
2004:WS-I Basic Profile 1.1
2005:JBI 1.0
1999 2010
2007:SOPERA GmbH
2010:Eclipse SwordfishRelease
2001:SBB 1.0
2006:SBB Release 2.2b
2007:WSDL 2.02006
WS-Security 1.1
2003:SAML 1.1
Evolution of the Enterprise Service Bus at DP DHL
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
10 [Company Logo]
Eclipse Day, Rome October 5th, 2010
IT Strategy@Deutsche Post DHL
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
11 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Open Source at Deutsche Post DHL
The Target Architecture lists Open Source Solutions, if available.
SOPERA ASF: Open Source since Release 3.0 in 2008
* for demonstration purpose only; picture dose not represent the current version of the target architecture
SOPERA ASF 3.x
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
12 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Demand Supply Split
Demand Supply Hosting
Software Development &System Integrators
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
13 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Community Contributions
Helbig, SOA Days 2008
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
14 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA Skills & Capabilities
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
15 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA: More than technology
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
16 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Skills & CapabilitiesEnterprise Class and Service Model
Project-specific Class and Service Model
CIM
PIM
Transfor-mation
Transfor-mation
Transfor-mation
PIM(Platform
IndependentModel)
PSM(PlatformSpecificModel)
Code
CIM(Computational
Independent Model)
Model to ModelTransformation
per platform
Model to ModelTransformation
Model to ModelTransformation
SOPERA
Model Driven Architecture &Service Design Tool Chain
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
17 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Service Development Process:From Design to Production
Interface Partner
BL / Project
RealizationAcceptance
TestRollout
Project-completion
DesignAnalysisProject-
initializationProject-
definition
SOA Testlab
SOP Community Group
LeadInvolvedTo be informed
Business Architecture
IT Service Provider
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Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
18 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA Framework
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
19 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA: More than technology
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
20 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Increase in Complexity
SOP – Service Oriented Platform
Infrastructure
TRUST
SOP1 SOPERA
SOP1-Infrastructure
SBBSOPERA
InterOp
LDAP
Technical ComponentLegend Structural Component
Evidian Access Master
Server
Evidian-LDAP
Schema
SOP2-Infrastructure
MQ
Registry
Configuration
LDAP-HPOVSA
HPOVSA
Security
NotificationReceiver
LDAP-SOPERA
NSURE TSP-SREG
TSP-CONF
TSP-SEC
TSP-CNR
Evidian Client
ZIOG*
MQ
use ofStefan Struck, 2010
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
21 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Conclusion & Summary
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
22 [Company Logo]
Eclipse Day, Rome October 5th, 2010
SOA Framework
Value Proposition of and Requirements for SOA Frame works
� Reliable & secure
� Universal & generic
� Based on Open Standards� Vendor independent
� Performant
Key Factors for Success
� Gather requirements from a broad user base (report wishes)
� High coverage of functionality with real-life test cases (report bugs)
� Share development know-how and budget from different organizations
&Deutsche Post DHL
The involvement in the Eclipse SOA Initiative will g uarantee a broad support from users and developers and thus protect the i nvestment.
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
23 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Summary
� Deutsche Post DHL is one of the pioneers of SOA
� Deutsche Post DHL has an IT-strategy based on
� a demand supply split
� open source products
� Deutsche Post DHL made three essential contribution s to the community� Management Knowledge (SOA Days, SOA Innovation Lab)
� Skills and Capabilities (Senacor Technologies)
� SOA Framework (SOPERA ASF / Swordfish)
Why Deutsche Post DHL contributes to Open Source and EclipseMike Schäfer, Dr.
24 [Company Logo]
Eclipse Day, Rome October 5th, 2010
Thank you!mike.schaefer@deutschepost.de
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