why we lose guests and customers

Some facts regarding the

reasons restaurants & Hotels

lose customers:

Customer dies = 1%

Moved away = 3%

Bye-Bye

Influenced by friends or others= 5%

The food and service is terrible there

Lured away by the competition= 9%

Tonight we have a special promotion of “Eat one get one free”

Dissatisfied with product = 14%

Did not like the, food, décor, service, style, presentation, location

Turned away by an attitude of indifference on the part of a company employee = 68%

Good evening, welcome to the restaurant

I don’t want to be hereOh no not you again!!

How can you be so stupid?

What do you expect me to do about it?

I have no idea what you want

So! You want to complain

I’m busy don’t bother me

I’m a manager I don’t serve guests

I’m only doing this until I get a recording contract

What!! No tip!!!

•I’m here but I don’t want to be.

•All these guests just keep aggravating me

•Management want me to smile all the time

•They don’t know the problems I have

What are all these faces saying to the guest?

Welcome to the HotelHola, bienvenido Hey, how are you?

Good evening and welcomeHow nice to see you again

Hello Mr. Watson

All we have to do is: