wildix convention 2014 presentation

WILDIX CONVENTION 2014January 16, 2014

WILDIX CONVENTION 2014

STEFANO OSLERCEO WILDIX

CYCLE OF EMPLOYEE ENGAGEMENT

+ PRODUCTIVITY

+ ENGAGEMENT

CHANNEL EFFECTIVENESS

FEEDBACK

Off-site employees generate complications in:

Beth N. Carvin -‐ Mentor Scout

REMOTE EMPLOYEES ENGAGEMENT

Managers have a harder time monitoring and motivating by long distance, which can lead to more errors, less trust, lower productivity and

increased employee turnover.

communication + management + team building + extracting peak performance

• Increase the communication frequency• Encourage small talk during remote interactions. • Maintain continuous communication through multiple channels.

How can employers keep remote workers engaged?

Beth N. Carvin -‐ Mentor Scout

REMOTE ENGAGERS

PRESENCE

MOBILITY

ESCALATION

REVENUE

2013 OBJECTIVES

Italian Market Deployment

Wildix France development after StartUp

Seed business in new markets

+ 28,8%

+ 107%

Bulgaria - Switzerland- Germany

H&M SUCCESS STORY

182 Shops in France

H&M SUCCESS STORY

H&M has chosen the Wildix solution since it integrates all the types of media gateways that can be installed remotely (BRI, PRI, FXS, FXO, etc) and offers the possibility to implement a large-scale high-quality W-AIR network.

“I’m a certified expert of the Alcatel Systems but I’ve seen no solution comparable to this one, so easy to install and to maintain, with such a number of features and at this price”

Jean Philippe DernoncourtALSOTEL Sarl

Wildix Gold Partner

WALL PANEL DISPLAY

WMS 3.20 RESULTS

WebAPI - Ad Hoc application with WebAPI (Magneti Marelli)

Less bandwidth issues - Better quality

Faster upgrades with no crashes -70%

Faster provisioning -40% of time

JANUARY 2014 TECHNICAL NEWS

INTRODUCING WMS 3.40

WMS 3.40

New redundancy model

New professionals sounds IT/EN/DE/FR

URI scheme for tel: sip:

anti SIP-ALG Technology

ENGAGEMENT TROUGH UC

WebAPI 2.0

File transfer

Out of the box CEBP

Usability

Consistency between iPhone* / iPAD* / Browser / Android*

DIMITRI OSLERCTO WILDIX

TECHNICAL POINT

WMS NETWORK AUTO RECOVERY

WMS 3.20

WMS NETWORK AUTO RECOVERY

WMS 3.40

WMS NETWORK SURVIVABILITY

S/MS/M

WMS 3.20

WMS NETWORK SURVIVABILITY

S/MS/M

WMS 3.40

X Internal CallsOutgoing Trunk Calls

ANTI SIP-ALG BLOCKS

InternetWildix PBX

RemoteExtensionor MGW

Router / Firewall

SIP Packets Rewriting!

Router / Firewall

SIP Packets Rewriting!

ANTI SIP-ALG BLOCKS

Automatically provision all remote phones and Zero Distance, MGWS to connect via SIP-TLS / SIP-TCP connection

InternetWildix PBX

RemoteExtension Router / Firewall Router / Firewall

SIP-TLS Connection

URI TEL: SIP: SUPPORT

One click on any website or mail and the call starts.

tel: +358-555-1234567sip: +358-555-1234567

URI TEL: SIP: SUPPORT COMPATIBILITY

NEW PROFESSIONAL SOUNDS IT/EN/DE/FR

NEW INTERFACE TRANSLATIONS

MGW BRI/ISDN POE SUPPORT

W01BRIW02BRIW04BRI

Wildix Phones

WAIR-BASE

W01GSM

W01FXS

W04FXS

W04FXO

WildixPoE Switch

PBX PLATFORM 2014

NEW HARDWARE

4GIGA PORTS

D525 2GB RAM

WGW250WGW500WGW1000WGW5000

1GB RAM

WGW08WGW16WGW40WGW90

DUAL CORE

1.80 GHZ

Geographical data

Visitors data

KITE RESULTS

KITE AWARDS

WebRTC - Paris

10-12 dic 2013

Santa Clara - CA

19-21 nov 2013

16 -12 ott 2013

Reseaux & Telecom Paris

CUSTOMER KITE ENGAGEMENT

KITE 2.0

• desktop/application sharing• social - facebook linkedin• Web ACD Web in WebAPI - Groups - chat transfer• KITE file transfer - DataChannel• KITE embedded

TECHNICAL POINT

KITE 2.0 SOCIAL

Single Sign-On

Avatar + Name

Contact Info

Increase Friends

KITE 2.0 ANTI FIREWALL

Audio / Chat Over TCP Ports 80 / 443

99 % Audio Call Success

Internet Firewall

KITE 2.0 FILE TRANSFER

• WebRTC DataChannel• Point 2 Point• Secure• System Log• Traceable

Realtime

KITE 2.0 EMBEDDED

Easy to integratePro-ActiveCustomizable via CSS

KITE 2.0 AGENTS GROUPS

Auto RouteTransferCall Group

KITE 2.0 API

e-commerce website

Logged User

TokenToken

CTIconnect

Navigation Path Info

Call Notification

Operator

Kite Mediator

KITE 2.0 DESKTOP SHARING

HTML5 ViewerWindows / Mac Os XPresentationsRemote Support

• Mobility, BYOD and data center agility impel significant changes in the LAN edge and in the data center network. • Many network planners are unprepared for their massive effects. • Network planners should view business adoption of mobile devices as the trigger point where the wireless LAN evolves from being a "nice to have" extension of the wired LAN to being a business- critical network.

Gartner Research DocumentAgenda Overview for Enterprise CommunicaFons Strategies, 2014

Bjarne Munch Jan 02 2014

BYOD THE CHALLENGE

BYOD requires applications - Which ones? (Skype, WhatsApp, Viber

vs browser / mail /calendars)

Security issues - Yet Another Authentication

Rely on WiFi - WiFi DOESN’T work for RTPs - no support for roaming

WI-FI NETWORK

Very hard do deploy

Voice over Wifi - Roaming

WI-FI SECURITY

Difficult integration with external sources

Shared passwords

WI-FI APPLICATION

Skype, WhatsApp, Viber =

dis-unified communication

NO Engagement

INTRODUCING OVERLAY

The Zero Latency Roaming WiFi An access point that covers 3k sqm

Enterprise UC&C Apps for any device

Security integrated in WMS - Active Directory

TECHNICAL POINT

OVERLAY SYSTEM ELEMENTS

WiFi Radio Switch

Access Point

WIFI COVERAGE

11 6 1

WiFi AP Channels MAP 3D planning

OVERLAY COVERAGE

Overlay Single Channel MAP

Overlay Coverage

Overlay Channel

Overlay CLOUD

WIFI ROAMINGCH 6 CH 1

WI-FI AP1 WI-FI AP 2

Packet loss andcall drop

in Roaming Area

OVERLAY ROAMING

OVERLAY SPOT OVERLAY SPOT

Overlay Coverage

OVERLAY PRIORITIZATION

Voice 2.4 GhzData 5 Ghz

Overlay Coverage

Overlay SPOT

PRIORITY

WIFI SECURITY

• Shared password• Weak encryption• No built-in guest management• No corporate policies

OVERLAY SECURITY

• CTICONNECT INTEGRATION• Embedded Captive Portal with CTIconnect credentials • ACTIVE DIRECTORY• MySQL• MsSQL• LDAP

• Ready for Guests Access• Integrated with CTIconnect Phonebooks • Access Credentials via SMS *• High customizable for customer’s needs

OVERLAY CAPTIVE PORTAL

OVERLAY CORE

• Built for 802.11n• Robust security (WPE, WPA, WPA2 Personal & Enterprise)

• http / https access• Superior Wireless Lan Connectivity• 16 Spots (one gateway)• 32 Spots (two gateways)• 2 Ethernet/optic ports upstream for redundancy features

• PoE support

OVERLAY SPOT

• PoE Powered by Overlay Core• No Upgrade• Support 802.11a/b/g/n• 2 Radio (2.4/5.0 Ghz)• 2 Antennas MIMO 802.11n• Plug&Play• High Throughput• 20/40 Mhz Channel Width

OVERLAY INFRASTRUCTURE

Coverage 3000 sqm

BYOD requires applications - Which ones? (Skype, WhatsApp, Viber

vs browser / mail /calendars)

Security issues - Yet Another Authentication

Rely on WiFi - WiFi DOESN’T work for RTPs - no support for roaming

BYOD THE CHALLENGE

CTICONNECT ENGAGE

• iPAD App• Website integrable• WebRTC based Audio Calls• File Transfer

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