www.qualityofcare.co.uk if you think your no.1 priority is to provide the best quality of...
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www.qualityofcare.co.uk
If you think Your No.1 Priority is to Provide the Best Quality
of Care…Think Again
Chris Briggs
May 2013
www.qualityofcare.co.uk
www.qualityofcare.co.uk
Something is missing
Your aim
• Your staff have all the mandatory training they need to deliver good care.
• But still there are issues.
www.qualityofcare.co.uk
Your challenges
Empty beds
Low fees
Quality of care
Inspections
Staff turnover
Stress
Interrupted time off
Crisis management
Quality of staff
www.qualityofcare.co.uk
Reactive to crisis after crisis
• You are busy spinning plates
• You are perpetually reactive
• You don’t know how to stop this situation
• Current training and guidance is not helping because something fundamental is missing
www.qualityofcare.co.uk
What should a Provider’s No. 1 priority be?
Care home
• Empty beds• Low fees• Quality of care• CQC and social
Services• Staff turnover• Stress• Interrupted time off
Product manufacturer
• Products left on shelf• Sale to shift stock• Quality of product• Strict industry global
standards• Staff turnover• Stress• Interrupted time off
You have the same challenges
www.qualityofcare.co.uk
Business owner’s No. 1 priority is to run a successful business
Care home
• No empty beds• Higher fees• High Quality of care• Exceed CQC and social
Services• Low Staff turnover• Low stress• Relaxed time off
Product manufacturer
• No products on shelf• Sell at a higher price• High product quality• Exceed strict industry
global standards• Low staff turnover• Low stress• Relaxed time off
You enjoy the same success
www.qualityofcare.co.uk
Provider’s No. 1 priority is to run a successful business
www.qualityofcare.co.uk
Change the mindset
• Care homes need to run as successful businesses:– They can deliver the
required quality of care.– The industry continues
to attract investment to ensure enough care homes are available in the future.
• That means your No.1 priority must be to run a successful business
www.qualityofcare.co.uk
“Chris was quickly able to fix onto our business problems and support us to find
potential solutions.” Jenny Fayle, Linfield Group
“Chris has given me a new focus and real drive for expanding my business and
maintaining its current high standards.” Juliet McDonagh, Woodford House
[About my workshop] “The three days went like lightening and I will be
implementing the things I have learnt and will be keeping in touch with Chris.”
Angela Hodges, Douglas Mcmillan Hospice
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