your doctors · your doctors holsworthy t: 01409 253692 dr. r. wardle dr. andy brown dr. d. stone...
Post on 25-Jul-2020
1 Views
Preview:
TRANSCRIPT
Holsworty & Hatherleigh
www.rubycountrymedicalgroup.co.uk
Holsworthy, Stratton & Hatherleigh
NEWSLETTER 7 2020
Your Doctors
HOLSWORTHY
t: 01409 253692
Dr. R. Wardle
Dr. Andy Brown
Dr. D. Stone
Dr. Alexandra Brown
Dr. S. Whitaker
Dr. T. Pestridge
Dr. A. Jones-Pahdi
Dr. M. D’Ambrogio
STRATTON
t:01288 352133
Dr. G. Green-Armytage
Dr. R. Shaw
Dr. C. Morwood
Dr. M. Higgs
Dr. V. D’Ambrogio
Dr. H Jones-Pahdi
HATHERLEIGH
t: 01409 253692
Dr. D. Lee
Dr. M. Eggleton
Managing Partner
Mrs J.Wells
OPENING TIMES
8:00 to 6pm
Monday to Friday
Improved Access
Thursday Evenings until 8pm
Alternative Saturday morn-ings
9am-12:30pm
Test and Trace Scams The NHS test and trace service is free of charge and ensures that anyone that develops
symptoms of Coronavirus (Covid-19) can be quickly tested to find out if they have the virus.
It will help trace close recent contacts of anyone who test positive for coronavirus and, if
necessary, notifies them that they must self-isolate at home to help stop the spread of the
virus.
So the NHS will get in touch with you if you have tested positive or you have been in con-
tact with a proven positive case.
If you have not taken a test recently and you are contact by someone telling you you’ve
tested positive, the call is not genuine. Hang up the phone or delete the text, it is a scam.
The NHS test and trace service will be using a single phone number: 0300 013 5000. If you
do not feel comfortable talking on the phone or you suspect the call could be a scam, you
can ask for an email or a text that will invite you to use the Test and Trace web site instead.
If the caller refuses to send you an email or text then it is a scam and you should hang up
the phone.
More information on this service can be found at:
www.gov.uk/guidance/nhs-test-and-trace-how-it-works
Some Changes to Long Term Conditions reviews.
Changes we've made to chronic disease reviews to maintain patients safety whilst monitor-ing long term conditions;
1. We will be texting and telephoning patients to invite them to book a telephone appoint-ment for their annual review.
2. We will be using Econsult and telephone patients for their Asthma Reviews.
3. We will ask for home BP reading and other measurements from home if possible.
4. If patients need a blood test for their annual review eg for Diabetes, CHD and hyperten-sion, they will be invited in to one appointment at the practice and will have a further ap-pointment over the telephone to discuss results and plan further care.
We need patients mobile number - can we ask patients to check we have the correct num-
ber and ask them to update.
_________________________________________________________________________
Telephone Triage System
The GPs have decided they will be keeping the telephone triage system for
all GP appointments for the time being to help with the management of
patients coming in to the surgery to help protect patients and staff.
Email: d-ccg.receptionrcmg@nhs.net
Join us on Facebook
Follow us on Twitter
Online consultations remain a safe and quick way to access GP services
GP patients in Devon have embraced online consultations in huge numbers during the Coronavirus pandemic.
Before the outbreak, around 80% of GP appointments were carried out face-to-face. This figure has been turned on its
head, with approximately 90% now conducted remotely. We’re very grateful to those who have helped ease the burden on
the practice during these difficult times.
But, as we start to emerge from the lockdown, the message is that online consultations remain a safe and convenient way
to access GP care.
If you aren’t familiar with online consultations, they are a quick and convenient alternative to visiting your GP surgery in
person.
You can use your smartphone, tablet or computer to:
Ask about a condition or new symptoms
Get information about your condition and how to treat yourself
Discuss a test result and request sick notes.
You’ll then get a response by the end of the next working day. This might be advice on what to do next through an electron-
ic message, telephone call or video call.
If you need to, you can continue to telephone the practice. But if it’s not urgent and you have access to the internet, we
recommend you continue to consult online to help free up the practice phone line. We now have the technology in place to
carry out video consultations too, and if a clinician determines you need to be seen face-to-face in the practice, you will
continue to be offered this.
As well as helping reduce the spread of coronavirus, consulting online also makes life easier. You can complete the form
wherever you are, 24-hours a day, and take as long as you want describing your symptoms. And, by avoiding unnecessary
trips to the surgery, you’ll also save time and won’t have to disrupt your day.
Virtual PPG groups During the summer of 2019 we launched our virtual Patient Participation Groups (PPGs) on Facebook—one for each sur-
gery in the group: Holsworthy, Stratton and Hatherleigh.
We are now re-launching it, to try to encourage even more patients to join and get involved with their respective surgeries.
Members will be asked questions about our services from time to time using social media, providing a chance to give hon-
est and helpful feedback on the services we provide and their future development. Every opinion matters.
To join Holsworthy’s Group you can follow this link: https://www.facebook.com/
groups/2330842083618387/
To join Stratton’s Group: https://www.facebook.com/groups/341115916834733/
To join Hatherleigh’s Group: https://www.facebook.com/groups/453464088836568/
This is a really exciting opportunity: to play an important role in the patient participation group, and effecting change as
part of our PPG virtual community.
top related