ams (account management system) reference...

AMS (Account Management System) Reference Document


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Contents

AMS (ACCOUNT MANAGEMENT SYSTEM) REFERENCE DOCUMENT ....................................................................... 1

CONTENTS ............................................................................................................................................................. 2

PURPOSE OF THE ACCOUNT MANAGEMENT SYSTEM ............................................................................................................. 3 ABOUT THIS DOCUMENT .................................................................................................................................................. 3 THE IMPORTANCE OF ACCURATE INFORMATION ................................................................................................................... 4 PRE-IMPLEMENTATION PROCESS & FUTURE MAINTENANCE................................................................................................... 5 LOGGING INTO THE AMS ................................................................................................................................................ 5 AMS SCREEN LAYOUT .................................................................................................................................................... 6 EDITING USER PROFILES .................................................................................................................................................. 9 LINKING USERS TO A MANAGER ...................................................................................................................................... 10 CREATING A NEW USER ACCOUNT .................................................................................................................................. 11 ACCOUNT MANAGEMENT (CREATING AND RESETTING PASSWORDS, DISABLE ACCOUNTS)......................................................... 13 FIELD DEFINITIONS ....................................................................................................................................................... 15 GLOSSARY OF TERMS .................................................................................................................................................... 16

APPENDIX ............................................................................................................................................................ 18

SAMPLE AMS INPUT FORM ........................................................................................................................................... 18 JOB NAMES ................................................................................................................................................................ 18 DISABLING POP- UP BLOCKERS ....................................................................................................................................... 18

SAMPLE AMS INPUT FORM .................................................................................................................................. 19

JOB NAMES .......................................................................................................................................................... 20

DISABLING POP-UP BLOCKERS ............................................................................................................................. 28

INTERNET EXPLORER ..................................................................................................................................................... 28 HIDDEN POP-UP BLOCKERS ........................................................................................................................................... 28 YAHOO TOOLBAR ......................................................................................................................................................... 28 GOOGLE TOOLBAR ....................................................................................................................................................... 29 PANICWARE POP-UP STOPPER ....................................................................................................................................... 29


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Purpose of the Account Management System

Big Brothers Big Sisters has implemented the Account Management System (AMS). Active Directory (AD) is the tool agency administrators use to create user accounts on the national Microsoft Exchange server. The AMS is a tool that allows management of AD via a web interface. Creating AD accounts enables users to authenticate (securely login) to AIM, and the Learning Center. Note: National IT must first create the user account for the agency administrator prior to local agency administrators creating user account for agency staff. This system also helps enable pass-through authentication for access to other Big Brothers Big Sisters applications as well, like the Agency Connection. Having better demographic information (i.e. Name, Agency Name, Job Name, Birthdates, etc.) will allow us to provide access and information to each person specific to the needs of their job or role in the Learning Center. Agency Administrators will need to update existing accounts, create accounts for new staff, and disable or delete accounts for staff that have left the organization.

About this document

This document is designed to help you navigate through the Account Management System (AMS). It will give you a broad overview of what the AMS is, what it is used for, and how the information created in this system feeds into the Learning Management System (LMS - also known as Learning Center) or other applications. You will find step by step procedures on:

Pre-Implementation process

Logging into the AMS

Editing user profiles

Linking users to managers

Creating new users

Creating and resetting passwords A glossary of field definitions and terms is also provided for your reference.


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The Importance of Accurate Information

The information housed in the AMS relates directly to the Learning Center, AIM and other applications. For this reason, it is extremely important that all fields in the AMS are completed accurately. Anything created in the AMS directly effects what the staff will see in the LMS and other systems when they log in. Example: Incorrect job title will cause problems viewing and registering for courses in the Learning Center or an incorrect access level will cause problems using the Agency Connection Use the glossary and reference guides to make the correct selections in the employee profiles.


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Pre-Implementation Process & Future Maintenance

Prior to implementing this process for the first time (and whenever you have a new hire), you must gather information from your staff that is not available in our current LMS (Learning Center). We have provided you with a file entitled “Account Management System Input” Form. We recommend the following process for the initial data gathering:

Step Action

1 Distribute “Account Management System Input” form to all staff via email.

2 Give staff a designated amount of time to complete the form and return it back to you.

3 Edit existing accounts or create new accounts based on the information received.

Note: A sample of the form is provided in the appendix of this document. All fields required are defined in the “Field Definitions” section.

Logging into the AMS

Note: National IT must first create the user account for the agency administrator prior to local agency administrators creating user account for agency staff. To do so, submit a ticket at the Agency Resource Center. To Log into the system:

Step Action

1 Launch http://useradmin.bbbs.org

2 Enter your user name and password. (firstname.lastname,

initial password is 1millionkids)

3 Domain Name should be left defaulted to BBBS.

4 Click the LOGON button.

PLEASE NOTE: You must disable your pop-up blockers prior to logging on to this system. Please see the APPENDIX for more information on disabling pop-up blockers.

http://useradmin.bbbs.org/


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AMS Screen Layout

The AMS screen is broken down into three major sections. Section 1 indicates the tab you are on. What appears in Section 2 is determined by the tab you have chosen in Section 1 and what appears in Section 3 is determined by what has been selected in Section 2.

1

2

3


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AMS Screen Layout (continued)

Section 1

Tab Description

Agency Accounts This is the default tab the system opens up to. When on this tab, Section 2 displays all staff for your agency that has accounts.

Create Distribution List Allows you to create distribution lists if you have email creation rights.

Section 2

Tab Description

Employees Search feature – allows you to search for any employee at your agency. Below the search feature you will find a listing of all employees who have an account in the system.

My Profile This tab will take you, as the administrator, to your own user account profile. You have the ability to edit your own profile from this page.

Section 3

Tab Description

Account Information The information for the person you have highlighted in Section 2 will appear in this area. This section shows the basic user information. You have the ability to manipulate the information for this account by using the “MANAGE” or “EDIT” icons found on the right hand corner of this section.

Email Distribution Groups Allows you to see what Email distribution groups this user is a part of.

Additional Account Information This tab features additional


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demographic information.


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Editing User Profiles

By default the system will open up to the “AGENCY ACCOUNTS” tab with the “EMPLOYEES” tab selected in Section 2. To edit an existing account, see the following:

Step Action

1 Search for the existing staff member using the search box provided. (Note: Do not delete the * in the search box.)

2 The user name will be highlighted by default and their

information will appear in Section 3.

3

If ... Then ...

You need to Reset a password, Disable an account or Delete an account

Click… and see the “ACCOUNT MANAGEMENT” section

You need to update information for a user Click… and see

below

4 A pop up box will appear with all the user information. All Required fields will be indicated by a red asterisk.


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5 Complete the fields that need to be updated. All fields with

“Select from List” have a drop down menu that appears when you click on the small triangle at the right of the field.

6 When you have completed updating all the required fields, click

the button. This will take you back to the main “AGENCY ACCOUNTS” page.

7 Search for the next staff person whose account you must update or edit.

Linking Users to a Manager

To link users to their manager follow the directions below. Note: Agencies who are creating all user accounts from scratch should create manager accounts first in order to have a list to choose from to assign to staff.

Step Action

1 To find the account you need to update with the manager name, following steps 1-4 above

2 From the pop up box, click on the green plus sign to see a listing of available staff to choose from.

3 Another pop up box will appear, select the appropriate name.


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4

Click . This will take you back to the employees account profile with the chosen manager name completed in the “MANAGER” field.

5

When complete, click the button.

Creating a New User Account

Note: Ensure all managers are set up with accounts first, so they can be linked properly to staff accounts. Get new user information, including desired password, from the user via the “Account Management System Input” Form that has been provided. See PRE-IMPLEMENTATION PROCESS FOR MORE DETAILS. To create a New User accounts follow these steps.

Step Action

1 Log onto the AMS system following the steps found under “Logging into the AMS.”

2 Click on “Account Creation” from Section 1

3 A pop up window will appear. Complete all required fields:


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4 As you type in the FIRST and LAST name field, the FULL NAME &

USER LOGON NAME automatically populate. Please DO NOT insert an initial in the INITIALS field.

5 Assign the New account the password (PASSWORD ONLY EFFECTS THE AIM SYSTEM AT THIS TIME) the user selected from the input form and check off “Password never expires”.

6 Complete all the fields in the ADDITIONAL ACCOUNT

INFORMATION section.

Note: For Field descriptions, see the FIELD DEFINITIONS Section below.


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7 When complete, click the button.

Account Management (Creating and Resetting Passwords, Disable accounts)

Please see the Field Definitions Sections for when this is applicable. To reset a password, disable an account or delete an account:

Step Action

1 Follow steps 1-3 from the “EDITING USER PROFILE” section.

2

Click .

3 The “MANAGE EMPLOYEE” pop up box appears:

4 Click the button.


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Account Management (Creating and Resetting Passwords, Disable accounts) (continued)

Step Action

5

If ... Then ...

You need to RESET A PASSWORD (THIS EFFECTS THE USER”S ABILITY TO ACCESS THE AIM SYSTEM), the manage employee window, defaults to the reset tab.

Click on to have the system generate a password or You may create a new password manually:

Then click .

You need to *DISABLE an Account, click the “ACCOUNT” tab.

Check off the then click


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Field Definitions

Field Name Definition

First Name Enter staff first name

Initials DO NOT ENTER MIDDLE INITIALS!

Last Name Enter staff’s last name

Display Name Will automatically populate as you type in the first and last name from those fields. This MUST match exactly, the username used in the current Learning Center.

Job Name Select the job title that best reflects your primary role in the agency. Be sure to change it if you change jobs. There is a list of titles and descriptions to assist you in selecting the best title.

Manager Choose the supervisor / manager of the employee from the available list (in some cases this will simply be a role for the person who manages training in your agency). If manager name is not showing on the list, make sure an account has been created in the AMS.

Agency Name This field will be pre-populated by the system.

Email Enter the staff person’s email address. This can be any type of account including yahoo, Gmail, etc.

User Code Choose from drop down menu – Full Time, Part Time, or Temporary

User Status Choose from the drop down menu – Active, Inactive, On Leave, Retired, Terminated without Access.

Birth date Enter staff’s date of birth

Gender Choose from the drop down menu – Male, Female

Start Date Enter the date the employee started working at your agency


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Field Definitions (continued)

Field Name Definition

End Date Enter the date the employee separated from employment at your agency (when applicable)

LMS Login Choose from the drop down menu – Enabled (Has access to the Learning Center), Disabled (user does not need access to the Learning Center).

Agency Connection Access Level

Choose from the drop down menu – Full, Read, Partial, None – Check with your Agency’s CEO for appropriate selection.

Highest Degree Earned

Choose from drop down menu – HS Diploma, Associate Degree, Bachelor Degree, Masters Degree, ABD, Doctoral, Post Doctoral

Preferred Language

Choose from drop down menu - English

Ethnicity and Race

Choose from drop down menu -

Email Distribution Lists

Email lists created at the Agency Level – ONLY AVAILABLE TO AGENCIES WITH EMAIL PRIVLEDGIES

Mail Store A secure location where an Agency’s email is kept. There are only two available choices and National IT will designate which applies to your agency:

KODG381117\Second Storage Group\Beta Mailbox or

KODG381117\Second Storage Group\Beta2 Mailbox

Reset Password This function may not be used often as the passwords that are created do not expire and are created by the user and provided to the admin. RESETTING PASSWORDS AFFECTS THE USERS ABILITY TO ACCESS AIM.

Disable Account Removes the user’s ability to access any of the systems the AMS supports (AIM, Learning Center, etc.). The user’s record and history still exists. For the Learning Center, LOGON DISABLED must also be chosen so eliminate access.

Glossary of


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Terms Terms Definition

Active In the USER STATUS field indicates that this employee’s learning history in the Learning Center is still accessible.

AMS Account Management System

Inactive In the USER STATUS field indicates that the employee’s training history is no longer accessible in the Learning Center.

LMS Learning Management System (Learning Center)

User Account The account staff use to access the learning center

Enabled In the LMS LOGIN field, gives staff member access to the Learning Center

Disabled In the LMS LOGIN field, removes staff member access to the Learning Center

Manager May represent an employee’s direct supervisor or it may be the person responsible for tracking training at your agency.


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Appendix

Sample AMS Input Form

This is a sample of a completed AMS Input form. It is critical that the information captured on this form be accurate since it affects so many other systems.

Job Names This document helps staff choose the Job Name that is most appropriate for

the JOB NAME field.

Disabling Pop- Up Blockers

This gives you some additional information on how to disable a pop up blocker.


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Sample AMS Input Form

Do you have a profile in the

current Learning Center?

Admin, if this is YES, mark the employee as

ACTIVE in the USER STATUS field. IF NO, Set

to INACTIVE.

Are You Program Staff?

First Name

Middle Initial

Last Name

Email Address

Phone #

Job Name

WE have provided a Job Name Doc to help

employees choose the Appropriate Job

Name.

Manager

User Code

Birthdate

Gender

Starts Date

Highest Degree Earned

Ethnicity and Race

[email protected]

215-899-6502

Bachelor Degree

Native Hawiian or Other Pacific Islander (Not Hispanic or Latino)

9/25/65

Female

9/23/1999

Yes

Yes

Directions: This form is intented for the sole purpose of collecting information needed for the new Learning

Center. This is a pre-implementation tool. Agencies must create a process for continued maintainence (ie.

When a staff member is terminated, that information must be captured and the account must be disabled in the

People Management System - How will this be handled?).

People Management System Input Form - Sample

Full Time

Jane

Doe

BD Board Chair

John Smith


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Job Names

Job Titles and Descriptions for Agencies to use in the Learning Center

Job Name (Look up Table)

Job Code Job Description

LD CEO/ED 01011001 Determines and formulates policies and organization strategies and provides overall direction of agency. Plans, directs, and coordinates operational activities at the highest level of management with the help of subordinate managers.

LD COO / VP of Operations

01022002 Directs and coordinates activities of one or more departments of the agency. Assists Ex. Director/CEO in formulating and administering organization policies, developing long range goals and objectives in conjunction with organization’s vision, mission & strategic plan.

LD Dir. Branch Office 01023003 Directs and coordinates activities of remote based agency site. Assists in formulating and administering organization policies, developing long range goals and objectives in conjunction with organization’s vision, mission & strategic plan.

LD Dir. Sponsored Org 01013004 Directs and coordinates activities of other site-based BBBS programs (work-place mentoring programs, those in community centers or Y’s, and (non-Amachi) faith-based programs). Develops and administers organization policies, develops long range goals and objectives in conjunction with organization’s vision, mission & strategic plan.

BD Board Chair 02066051 Volunteer Chair of Board of Directors

BD Board Member 02066052 Volunteer member of Board of Directors

MProg. All Functions VP / Dir

05303300 Directs and coordinates activities of the Program department of the agency. Leads program department staff in creating strong results based culture that uses key metrics to measure success.

MProg All Functions 05304301 Directs and manages the activities of one or


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Assoc. Dir more of the Program Department Service Delivery Model functions (Customer Relations, Enrollment & Matching & Match Support).

MProg. All Functions Mgr / Supv

05305302 Directs and manages the activities of one or more of the Program Department Service Delivery Model functions (Customer Relations, Enrollment & Matching & Match Support).

MProg All Functions Coor

05306303 Coordinates programs or relationships with community partners to provide direct service to volunteers and children through the execution of the Service Delivery model in any or all of the three functions.

MProg All Functions Staff / Spec.

05306304 Provides direct service to volunteers, children and families through the execution of the Service Delivery model in any or all of the three functions. Utilizes BBBS standards and practices.

MProg All Functions Trainer

05306305 Provides training and staff development services to prepare agency staff to perform their jobs.

MProg Americorp / Vista

05306306 Provides direct service to volunteers, children and families through the execution of the Service Delivery model in any or all of the three functions. Utilizes BBBS standards and practices.

MProg Cust Relations Mgr / Sup

05315307 Directs and manages the SDM Customer Relations program staff. Leads program staff using key Customer Relations metrics to measure success.

MProg Cust Relations Coor

05316308 Coordinates programs or relationships with community partners to provide direct service to volunteers and children during the Customer Relations phase of the process.

MProg Cust Relations Staff / Spec

05316309 Provides high-level customer service in response to all customer and stakeholder inquiries and leads. Additionally responsible for marketing BBBS programs through telemarketing recruitment and outreach

MProg Enroll & Match Mgr / Sup

05325310 Directs and manages the SDM Enrollment & Matching program staff. Leads program staff using key Enrollment metrics to measure success

MProg Enroll & Match 05326311 Coordinates programs or relationships with


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Coor community partners to provide direct service to volunteers and children during the Enrollment and Matching phase of the process.

MProg Enroll & Match Staff / Spec

05326312 Ensures that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. Responsible for focusing on volunteer options and child safety throughout enrollment and matching process.

MProg Match Support Mgr / Sup

05335313 Directs and manages the SDM Match Support program staff. Leads program staff using key Match Support metrics to measure success.

MProg Match Support Coor

05336314 Coordinates programs or relationships with community partners to provide direct service to volunteers and children during the Match Support phase of the process.

MProg Match Support Staff / Spec

05336315 Provides match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

MProg Enroll & Match / Match Supp Mgr / Sup

05375316 Directs and manages the SDM Enrollment and Match Support program staff. Leads program staff using key Enrollment & Match Support metrics to measure success

MProg Enroll & Match / Match Supp Coor

05376317 Coordinates programs or relationships with community partners to provide direct service to volunteers and children during the Enrollment & Match Support phases of the process.

MProg Enroll & Match / Match Supp Staff / Spec

05376318 Provides enrollment & match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

MProg Partnership VP / Dir

05343319 Directs and coordinates strategies and activities to identify, establish, cultivate, and steward partnerships with community groups.

MProg Partnership Coor

05346320 Directs and coordinates strategies and activities to identify, establish, cultivate, and steward partnerships with community groups.

MProg Partnership Staff / Spec

05346321 Entry level partnership responsibilities or management of one / limited number of


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partnership relationships.

MProg Quality / Safety Dir Quality / Safety

05353322 Directs and manages the youth protection system, oversees quality assurance file reviews and reporting.

MProg Quality / Safety Coor

05356323 Assists with quality assurance file reviews and reporting.

MProg Recruitment Dir 05363324 Directs and manages the process for identifying the most likely sources of suitable candidates for volunteer positions, how to approach those sources, and then approaching each source. Includes responsibility for identifying children for participation in the program.

MProg Recruitment Coor

05366325 Directs and manages the process for identifying the most likely sources of suitable candidates for volunteer positions, how to approach those sources, and then approaching each source. Includes responsibility for identifying children for participation in the program.

MProg Recruitment Staff / Spec

05366326 Identifies sources for volunteers and children for participation in the program. Coordinates with program staff to identify areas of need.

FD Chief Develop. Officer – CDO

10763701 Directs and manages the implementation of contributed income programs on behalf of the organization’s goals and objectives. Maximizes funding potential and increases base of donor support.

FD Foundations / Corp VP / Dir

10763702

Directs and manages the implementation of contributed income programs on behalf of the organization’s goals and objectives. Maximizes funding potential and increases base of foundation and corporate support

FD Corp Partnership Dir

10763703

Directs and manages the implementation of contributed income programs focused on identifying, establishing, cultivating, and stewarding partnerships with local and regional corporations.

FD Development Dir

10763704

Directs and manages the implementation of contributed income programs on behalf of the organization’s goals and objectives. Maximizes funding potential and increases base of donor

support.


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FD Stewardship Dir 10763705 Develops and directs a programmatic approach to the identification of potential individual major prospects, the development and implementation of appropriate donor cultivation and donor stewardship strategies.

FD Foundations / Corp Coor

10766706

Directs and coordinates the preparation of reports and grant applications and researches outside agencies and foundations for grant opportunities. Identifies federal, state, and private funding sources.

FD Corporate Partnership Coor

10766707

Assists in the implementation of contributed income programs focused on identifying, establishing, cultivating, and stewarding partnerships with local and regional corporations.

FD Development Coor 10766708 Assists in the implementation of contributed income programs on behalf of the organization’s goals and objectives. Maximizes funding potential

and increases base of donor support.

FD Foundations / Corp Staff / Spec

10766709

Tracks funding relationships, donations and stewardship plans, creates reports.

FD Development Staff/ Spec

10766710 Tracks funding relationships, donations and stewardship plans, creates reports.

FD Events Dir 10773711 Develops, executes and evaluates strategic fund raising events designed to build and communicate the essence of the BBBSA brand. Provides leadership and direction to BBBS local agencies and monitors event satisfaction through feedback, data collection and analysis

FD Events Coor 10776712 Develops, executes and evaluates strategic fund raising events designed to build and communicate the essence of the BBBS brand. Provides leadership and direction to BBBS local agencies and monitors event satisfaction through feedback, data collection and analysis

FD Events Staff / Spec 10776713 Assists with fund raising events designed to build and communicate the essence of the BBBS brand. Tracks donations, creates reports.

FD Ind Gift Dir 10783714 Directs and manages individual major gifts and planned gifts, as well as annual giving and membership programs. Responsible for developing strategic fund-raising plans, to


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acquire and sustain major gifts.

FD Ind Gift Coor 10786715 Directs and manages individual major gifts and planned gifts, as well as annual giving and membership programs. Responsible for developing strategic fund-raising plans, to acquire and sustain major gifts.

FD Ind Gift Staff / Spec 10786716 Tracks funding relationships, donations and stewardship plans, creates reports.

FD Public Policy Dir 10793717 Directs strategy and builds relationships with government entities to secure funding and strategic alliances.

FD Public Policy Coor 10796718 Coordinates activities with government entities to build strategic alliances.

FD Public Policy Staff / Spec

10796719 Assists with / supports activities with government entities in pursuit of funding and strategic alliances.

Finance VP / Dir 04203201 Directs and leads the agency’s financial planning and accounting practices, relationships with lending institutions and the financial community. Ensures legal and regulatory compliance, oversees cost and general accounting functions, insurance activities and building operations

Finance Mgr / Sup 04206202 Manages the agency’s fiscal functions in accordance with generally accepted accounting principles and with a high degree of attention to detail and ethical standards. Provides proactive checks and balances pertaining to all expenditures and expense requests, resolving all matters in conflict with agency policy or practice.

Finance Staff / Spec 04206203 Provides application of agency accounting principles analyzes and summarizes agency financial information. Utilizes and understands the financial internal control environment.

Office Manager 04215204 Directs and manages the organization and supervision all of the administrative activities that facilitate the

running of the office. Primarily responsible for ensuring that the agency office runs efficiently.

Office Admin / Receptionist

04217205 Performs administrative and office support activities. Responsible for fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.

Office Intern - Paid 04216206

Marketing VP / Dir 08563501 Directs and coordinates a broad-based marketing effort aimed at significantly increasing agency’s


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donor and volunteer support. Serves as a high-level strategic partner responsible for all aspects of brand development and marketing at the agency level and through local market affiliates.

Marketing Mgr / Sup 08566502 Directs and coordinates a broad-based marketing effort aimed at significantly increasing agency’s donor and volunteer support. Serves as a high-level strategic partner responsible for all aspects of brand development and marketing at the agency level and through local market affiliates.

Marketing Coor 08566503 Responsible for editorial and design production and distribution of all agency publications. Coordinates media interest in the agency and ensures regular contact with target media and appropriate response to media requests; as well as the appearance of all agency print and electronic materials such as letterhead, use of logo, brochures, etc.

Marketing Staff / Spec 08566504 Responsible for editorial and design production and distribution of all agency publications.

Coordinates media interest in the agency and ensures regular contact with target media and appropriate response to media requests; as well as the appearance of all agency print and electronic materials such as letterhead, use of logo, brochures, etc.

IT VP / Dir 09663601 Directs and coordinates the development and implementation of responsive, cost-effective and efficient computer systems and operations to meet the needs of the agency and support the achievement of strategic business goals.

IT Mgr / Sup 09665602 Directs and manages all aspects of the procurement, maintenance, development, enhancement and expansion of the agency computer, network and Internet capabilities; to perform project management and supervision of computer staff.

IT Staff / Spec 09666603 Provides technical support for agency network, web sites, web applications, digital media, etc. Develops processes and systems that support agency’s IT systems and other applicable applications.

HR VP / Dir 03113100 Directs and manages the overall strategic HR


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leadership to the agency. Responsible for leading the development and implementation of human resources policies, programs, and practices for the agency: including employment, labor relations, compensation, learning and development, organizational development, and employee services.

HR Mgr / Sup 03115101 Responsible for the basic process of recruitment, hiring, training, promotion, and retention of the agency’s employees. Manages the day to day HR issues such as; ensuring compliance of hiring regulations; advising managers on counseling employees regarding performance issues; liaising with other support functions such as Payroll and advising staff on HR policy.

HR Staff / Spec 03116102 Responsible for the recruitment and orientation of diverse, talented and skilled staff for agency positions. Promotes human resource function throughout the agency.


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Disabling Pop-Up Blockers

Internet Explorer

If you are currently running a current Microsoft operating system (Windows 7, Vista, etc.), Internet Explorer will enable its pop-up blocker by default.

To disable the Internet Explorer pop-up blocker:

Click the Tools menu in Internet Explorer.

Select the second menu item “Pop-up Blocker”.

From the fly-out menu, click “Turn off Pop-up Blocker”. (If it says “Turn on Pop-up Blocker, the blocker is already disabled.)

Hidden Pop-Up Blockers

It is possible that your pop-up blocker will not be visible. Some toolbars (Yahoo!, Google, Panicware) can be blocking pop-ups but not be displayed in Internet Explorer. Before proceeding with the instructions on disabling the Toolbar based pop-up blockers listed below, follow these steps to make sure you are seeing all possible pop-up blockers.

Click the View menu in Internet Explorer. Select the first menu item “Toolbars”. From the fly-out menu, make sure there is a checkmark next to each

toolbar you have installed (Google, Yahoo!, etc.). This will make the toolbars visible in Internet Explorer.

It is also possible that while the pop-up blocker’s toolbar is visible, you cannot access all the icons because it is compressed (sharing space with other toolbars). You can view the entire toolbar by unlocking the Toolbars and resizing the toolbar:

Click the View menu in Internet Explorer. Select the first menu item “Toolbars”. From the fly-out menu, uncheck “Lock the Toolbars”. (If it is currently

unchecked, leave it as such.) You can now click and drag the edge of the toolbar to view the full

contents of the toolbar.

Yahoo Toolbar To disable the Yahoo! Toolbar pop-up blocker:

Click on the popup blocker icon on the Yahoo! Toolbar. The first item on the drop down is “Enable Pop-Up Blocker”, uncheck

it.


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Disabling Pop-Up Blockers, Continued

Google Toolbar To disable the Google Toolbar pop-up blocker:

Click the pop-up blocker icon on the Google Toolbar

Panicware Pop-Up Stopper

To disable the Panicware Pop-Up Stopper: Click the pop-up blocker icon on the Pop-Up Stopper Toolbar.

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