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Enterprise Solutions

AMSApplication Management ServicesGet the most out of your SAP investments and landscapes, and enhance your business performance

Overview

EnterpriseAgileSmart

In today's dynamic business scenario, organizations are increasingly depending upon

enterprise application solutions, which require them to make the most out of their IT

investments. However, at the same time it is also important to focus on their core

competencies like development of products and service offerings, customer retention

and improvement of profitability. To be a globally competitive company, it is imperative

for organizations to maintain a robust enterprise applications infrastructure that would

consistently support business practices across locations, enhance customer service,

reduce costs, optimize business cycle and improve productivity at all levels.

Challenges companies face while managing Application Services

Optimization of Production Deployments

Assurance of Quality and Reliability

Reduction in Maintenance and Operation Costs

Meeting of Performance Targets

Maintenance of Business Continuity

KloudData AMS Advantages

KloudData Applications Management Services (AMS) offer efficient services and

support for the entire portfolio of SAP and other applications. Our AMS packages allow

flexibility and provide customers with the much-needed predictability in its support

levels and the associated costs. We offer a comprehensive portfolio of AMS ranging

from fully managed services to complementary support services for your in-house

team.

Service Delivery Approach Steady State Governance Model

ClientKloudData

Steering committee

IT-DepartmentService Management

ALM

Owner

Service Delivery

Management

Key UserService Team

Onsite

Offshore Service

Manager

Service Team

Offshore

Steering

Level

Operational

Level

EnterpriseAgileSmart

Our broad coverage of Application Management Services includes the following:

1. Server Services a. SAP Landscape Monitoring and

Administration

2. Application Support a. Incident Management

b. Incremental System Changes

3. Application Enhancements a. New Development and Reporting

b. Continuous Improvement

Programs

4. Application Optimization a. KPI Definition and Reporting

b. SAP Efficiency Assessment

c. Business Optimization

5. Functional and Technical Support a. Problem Management

b. Business Analysis

c. Testing

6. System Administration and Monitoring a. OSS support from SAP

b. DBA support

c. SAP Solution Manager

Our in-depth expertise and proven field experience combined with our innovative approach differentiates us in the marketplace

In-depth industry and SAP knowledge

Best-in-class support center

Efficient and results-oriented process and methodology

Innovative approach

Certified and expert workforce

Value addition across multiple verticals

Global capability that can be delivered locally

Robust and flexible engagement model

Innovative Pricing Model

KloudData AMS Transition Model

KloudData offers best practices to implement the Application Management Services and adopts them successfully in controlled operations

Feasibility Requirement Design & Build Deploy Operate Optimize

Quick Scan

Due Diligence

Gate 1 Gate 2 Gate 3 Gate 4

TransitionSta

biliz

ing

P

hase Controlled Operation

Proposal for concept phase

Plan of transition and controlled operation

Proposal for controlled

Acceptance of the operating

Operational transfer with complete Service Level Agreement responsibility

Application Management Services from KloudData provide tangible economic benefits

Reduced risk

Lowered TCO (Total Cost of Ownership)

Flexibility and agility in IT operations

Improved reliability and performance

Uninterrupted business operations

Ongoing improvement of productivity

EnterpriseAgileSmart

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written permission from KloudData. The information contained herein is subject to change without notice. All product names,

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About KloudData

KloudData Customer Showcase

Telecare Corporation

KloudData is a leading global software solutions provider with comprehensive, leading-edge

capabilities in Enterprise, Analytics and Mobility solutions with a focus on the Healthcare, Public

Sector, and Manufacturing verticals. Our primary focus is to be a trusted partner and strategic

technology advisor to our clients. KloudData’s high value solutions help reduce costs,

complexities and risks while improving operational efficiency and accelerating business growth

through improved decision making at all levels.

KloudData is growing rapidly. We have more than 300 employees across the globe with offices

and presence in USA (Headquarters), Thailand, India, and the U.K. to provide round-the-clock

solution delivery and support to all our clients.

To find out how KloudData can help your company, visit us online at www.klouddata.com

To learn more about KloudData solutions, contact globalmarketing@klouddata.com

www.klouddata.com