An Online Feedback System

Fergus McGlynn

Computing Service

(fam6@york.ac.uk)

Overview

• Where we’ve been

• Where we are now

• Where we’re going

• Key features of the system

• Key issue – response rate

• Demonstration

Where we’ve been

• Pilot online feedback system

• Steering group formed

• Departmental and student surveys conducted – elicit requirements

• Prototype developed – refined into system specification

• System design and implementation

Where we’ve been (cont)

• Initial user trials conducted– Psychology department

– Computing service

• Further refinement on system

• Full user trials conducted– Biology department

– Maths department

– Politics department

Where we are now

• Implementation complete

• Collecting feedback from trials

• Technical documentation of system

Where we’re going

• Refine system further if necessary

• Publicise/advertise system to departments

• Release system to departments and provide support

• Maintenance/further development (?)

Key features

• Administrative time saving– Distributing, collecting, processing, class time

• Access control

• Anonymity

• Archiving / storage

Issue – Response Rate

• Most departments seem to want a high one… but…

• Many students state a lack of enjoyment in the feedback exercise

• Many students claim to not have a strong opinion• Many students feel that their responses are not

taken seriously• Mechanisms to help