AG

206-226-1305

Andrea S. Gansz

andreagansz@gmail.com

Seattle, WA. 98126

https://www.linkedin.com /in/andreagansz

EducationWashington State University Bachelor of Arts in CommunicationEmphasis: Advertising Minor: Fine Arts Graduation: 2011

School of Visual Concepts Creative BootcampCopywriting 1Graduation: 2011

SkillsProblem Solving Handling Objections Public SpeakingAccount ManagementAdvertisingLeadershipTrainingCustomer Service Quick Learning

SalesforcePhotoshop/IllustratorMicrosoft Office Simmons ChoicesMintel Research

Involvement/Awards

Making others great award: 2015New Horizons VolunteerHabitat for Humanity Volunteer Foundations for Success Certification

ExperiencePorch.com - June 2014 - October 2016 Team Lead II and Customer Success Manager II - Team lead with 14 direct reports - Completed “Foundations for Success” leadership training course - Managed over $50K in accounts within the Washington, Oregon and Denver region throughout lifetime: onboarding, technical support, upsell, retention, and delinquency while consistently exceeding goals - Trained new Customer Success Managers - Retention Specialist - Main point of contact for Customer Success Management team for product troubleshooting - Organized all team events to help build a team culture of success and camaraderieCollege Hill Custom Threads - October 2012 - March 2014Account Manager/Branch Manager - Managed half of the companies accounts locally and nationally throughout lifetime: communicating quotes and processing stages, generating invoices, working with vendors/partners and securing payments - Handled all shipping, receiving and distribution of goods - Worked through tight deadlines on a daily basis and connected the dots between clients, sales team, art department and vendors - Buyer of all promotional products and blank apparel while negotiating wholesale prices with a variety of vendorsBranch Manager - Processed payroll and approved time off requests - Hired part time employees. - Managed company booth for trade shows and other relevant events.The Stranger - September 2011 - August 2012Sales Account Executive - Managed local and national accounts from initial sale throughout lifetime: Prospected/cold called, prepared price quotes, generated sale presentations and created advertising solutions for print, online and mobile. - Tracked digital inventory through Google Analytics - Met tight scheduling deadlines and collaborated daily with art department.

High energy professional who excels with both individual goals and team goals to achieve common objectives. Always seeking ways to creatively problem solve and

complete tasks with efficiency.