The Speed Of Trust

A Presentation on

Ankit Boratkar

Stephen M.R. CoveyCo-Founder And CEO of CoveyLink WorldwideKeynote Speaker , Author and Advisor on

TrustLeadership

High performance

Trust is the thing that changes everything

You can have all the facts and figures, all the supporting evidence, all the endorsements that you want, but if you don’t command trust , you won’t get anywhere - Nail Fitzgerald , Former chairman , Unilever

The moment there is suspicion about a person’s motive , everything he does becomes tainted. – Mahatma Gandhi

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THE ECONOMICS OF TRUST

Speed Trust

Cost

TrustSpeed Cost

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The TRUST taxIf the Trust in an organisation is low , The Trust tax for the organisation is very high

Strategy * Execution = Result

(Strategy * Execution)Trust = Result

3

Trust Myths

Soft

Unquantifiable

Real Hard

Quantifiable4

Self-Trust and the 4 cores Of Credibility

Integrity Intent

Capabilities Results5

The integrity forms the root which takes the shape of Character and behaviourThe character creates Intent of a personThe good the intent , the better capabilities you are likely to haveAnd competency brings Results 6

Relationship TrustAll about consistent Behaviour

People can see your behaviour , not your heart

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behaviors of High Trust

Talk Straight

Demonstrate Respect

Create Transparency

Right Wrongs

Show loyalty

Deliver Result 8

Get Better

Confront Reality

Clarify Expectations

Practice Accountability

Listen First

Keep Commitments

Extend Trust 9

Organizational TrustIncreased Value

Accelerated Growth

Enhanced Innovation

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Improved Collaboration

Stronger partnering

Better Execution

Heightened Dividend11

Market Trust4 questions to grow trust :-

Does my brand have integrityDoes my brand demonstrate good intentDoes my brand demonstrate capabilitiesIs my brand associated with result 12

Conclusion

One should never break trust, But if broken , Trust can be restored

Trust is a real hard and quantifiable quality

The speed of restoring trust is very fast

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Thank You!