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ANNEX A – ANSWERS TO QUERIES

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S. No. Volume Clause

No. Page No.

Clause Details Query Responses

1.

Project Information Memorandum

6.1.1 21 Client Hardware Please clarify if we also need to supply printer and scanner. We assume that the scope of work at central office and regional offices is limited to the following: a.Desktop PCs; b. LAN setup; and c. Internet Links (2x4 Mbps at Central offices, 2x2 Mbps regional offices).

Please refer to Section 5: Office Hardware Equipment MPSS of Annex 5 of the Concession Agreement.

2.


6.2.2, Para 2

23 The Disaster Recovery Center would have single instance of each of the server type listed below.

Does this mean that DR is expected to be 50% of Data Center? If so, there will be no SLA at DR site.

Please refer to Annex 4: Minimum Performance Specification and Standards for Operation and Maintenance of IT System within the Concession Agreement for required Key Performance Indicators (KPIs). Further, it is clarified that KPIs have been defined at system level, and hence the corresponding configurations of Data Centres shall remain the responsibility of the Concessionaire.

3.


6.2.2 24 The data centers should be based out of co-location based setup. Both the Principal Data Centre and the Disaster Recovery Centre would adhere to the following: 1. Based of co-location based Tier-3 Data Centers

We understand that the department requires only internet bandwidth at central and remote locations. There is no MPLS or intranet connectivity. We strongly recommend MPLS or intranet connectivity for internal users so services can run without any security compromise.

Please refer to Section 4: ISP Configuration and Section 5.2: Networking Setup of Annex 5 of the Concession Agreement. It is further clarified that the configuration for internet connectivity, in accordance with the provisions of the Concession Agreement, shall remain the


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2. Each location should have two internet service providers with a minimum speed of 20 Mbps. The connections should be wired industry grade Ethernet link and the Communications Backbone should be available to the customer (both office users and operators) free of Network Outages 99.5% of the time.

responsibility of the Concessionaire.

4.


6.2.2 25 a. have a backup server for each of the principal servers in an active-active mode configuration

Active-passive node configuration for servers can also provide the necessary redundancy and availability requirements. We recommend to have an active-passive clustering for servers instead of active-active.

Please refer to Annex B of this bid bulletin for the amendment to Section 2.2: Server Categories of Annex 5 of the Concession Agreement.

5.


6.2.3, Table

25 Off-site back-up What will be the location for offsite backup?

Please refer Section 2.3(k): Equipment Configuration of Annex 5 of the Concession Agreement.

6.


6.2.3, Table

25 Digital signatures a. What is the functional requirement of digital signatures? b. How many digital signatures are required? c. What is the process in the Philippines to get the digital signature?

Please refer to Section 1.1: Governing Codes for Implementation of Annex 5 of the Concession Agreement for requirements with respect to the no. of digital signatures required, please refer to Annex B of this bid bulletin for the amendment to item 35 of


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Section 1.8.3: System Configuration of Annex 6 of the Concession Agreement.

7.


6.2.4 26 Data Archiving The solution would require the data archiving on a regular basis automatically as per the terms of concession agreement. The minimum requirements of the archiving hardware are as following · Drive options: HH LTO Ultrium 6: 6 Gbps SAS · Tape cartridge capacity: 9 · I/O stations: One · Data transfer rate: Up to 160 MBps

We assume that the tape library is required only at Data Center. Please clarify.

Please refer to Section 2.2: Server Categories and Section 2.3(k): Equipment Configuration of Annex 5 of the Concession Agreement.

8.


24 The data centers should be based out of co-location based setup. Both the Principal Data Centre and the Disaster Recovery Centre would adhere to the following:

It is understood that co-location here refers to hosting at a third party DC. Can we host at third party datacenters like Amazon, Microsoft, etcetera, or can we host it in INDIA?

Please refer to Section 3: Data Center MPSS of Annex 5 of the Concession Agreement.

9.


24 1. Based of co-location based Tier-3 Data Centers

Please provide the Tier 3 datacenter availability at Philippines where the co-location will take place.

The Concessionaire is required to conduct its own due diligence on the matter.


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10.


5.2 17 The website would be hosted on centralized data servers and would determine users’ privileges based on their access rights. The solution would also have a disaster recovery center to ensure seamless services to all users

If the bidder will be building datacenters please clarify the following: 1. What is the location address for DC and DR? 2. What is the total area where DC and DR are to be built? 3. Who will be responsible for providing power and electricity at DC and DR? 4. Kindly provide a brief scenario of the power conditions at the locations. 5. Does the bidder need to do any civil work at DC and DR? If yes, please provide the detailed scope of work.

Please refer to Section 10: Data Centres and Annex 3: Grantors Services of the Concession Agreement.

11.


5.2 17 Only designated users will have access to server rooms via biometric and related solutions.

Kindly define the number of entry doors at DC and DR where biometric solution is to be installed at the remote location if bidder is supposed to build the data center.

12.


6.2 21 It would however, require these machines, and existing machines to have the latest versions of MS Office, acrobat convertor and other essential software required to support the application.

Please define the meaning of acrobat converter here. Do you require adobe acrobat professional version?

Please refer to Section 5.1: Personal Computers (PCs) of Annex 5 of the Concession Agreement.


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13.

General Query Help Desk Please suggest number of calls per day to be addressed, helpdesk window hours, and if bidder is required to propose a toll free number or if the citizens should bear the cost of their calls. Is it only for internal users or for citizens also?

Please refer to Annex B of this bid bulletin for the amendments to Section 1.2: General System Requirements of Annex 6 and Section 6.3: System Training of Annex 5 within the Concession Agreement.

14.

Civil Work Does the bidder need to do any civil work at remote site? If so, what will be the scope?

Please refer to Section 5.2: Networking Setup & Section 5.4: Miscellaneous Hardware Equipment of Annex 5 of the Concession Agreement.

15.


6.2.1 22 It would have 2 Internet Service Providers (ISPs) at each location to ensure adequate redundancy. The following diagram gives an overview of the proposed network:

Define the location-wise bandwidth details.

Please refer to Section 4: ISP Configuration of Annex 5 of the Concession Agreement.

16.


27 The users will also have an option to submit offline applications, if desired. The system would also migrate all existing applications, along with scanned copy of relevant records, in the new system.

Please define existing application architecture, technology, and etcetera.

Please refer to Section 1.7.2: Manual Application Submission of Annex 6 of the Concession Agreement for details pertaining to Manual Application Submissions.


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17.

General Does the bidder need to provide training to the department officials? If yes, please provide the detailed scope of work with respect to training like number of persons to be trained, training locations, timelines, roles, and responsibilities of providing training infrastructure, etcetera.

Please refer to Section 22: Training & Knowledge Management and Section 6.3: System Training of Annex 5 of the Concession Agreement.

18.


3 24 Man traps with weight sensors

What is the use of weight sensor inside the data center? Or where is it required?

The bidder is required to conduct its own due diligence on the same.

19.


Automated

Document

Management

System

18 The applicants will also be given the option to upload scanned copies of the required physical copies into the system which can be retrieved and validated by the LTFRB staff.

Please share below input to arrive at the storage requirement: 1. Number of pages per service to scan and store; 2. Number of transaction per service per day; and, 3. Incremental growth of transactions per year.

Please refer to Section 1.3: One-time Data Migration of Annex 6 and Section 1.7.1: Online Application Submission of Annex 6 within the Concession Agreement. Further, the details pertaining to historical data trends are being provided in the Virtual Data Room separately. The Bidder is required to conduct its due diligence for incremental growth of transactions per year.

20.

General Please give location-wise user breakup (e.g., operator, administrator, finance, and etcetera).

The requisite information, as available, shall be duly uploaded in the Virtual Data Room.


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21.

Instructions to Bidders

Clause No.

5.1(c)

26 If any authenticated documents were required but not provided during the Pre-qualification process, the Bidder must prepare and submit one (1) set of the original authenticated documents (original set) and four (4) sets of clear photocopies…

We assume that there is a mandatory requirement of Pre-Qualification documents. Kindly confirm if it is mandatory or optional.

It is mandatory. Please refer to the last paragraph of item 4, Section 9: Language and Foreign Documents of the Instructions to Prospective Bidders reproduced below: For purposes of the Pre-qualification, the PBAC will accept photocopies of documents/ certifications that are required to be authenticated by the relevant Philippine consular official in no. 1 above if such are accompanied by proof that such documents/certifications have been submitted to and received by the Philippine consulate nearest the place of issue/execution with a copy of the receipt issued by the Philippine consulate evidencing payment of the fee for the authentication, subject to the submission of identical documents in original form duly notarized and authenticated before a Philippine consular official in no.1 above on the Bid Proposals Submission Date.


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22.

Annex BL-5: Form of Bid Security

Annex BL-5:

Form of Bid

Security

73 Annex BL-5: Form of Bid Security, Irrevocable Standby Letter of Credit. We, *●+, a corporation organized and existing under the laws of the Republic of the Philippines (the “Issuer”), with principal address at _______________, hereby establish our Irrevocable Standby Letter of Credit No. *●+ (the “Letter of Credit”) in favor of the Department of Transportation and Communications (“DOTC”) and Land Transportation Franchising and Regulatory Board (“LTFRB”) and for the account of [insert name of Bidder or Consortium’s Lead Member or any Consortium Member+ (the “Bidder”) relating to the obligations of the Bidder under the Bidding Documents of the Road Transport IT Infrastructure Project Phase II for Land Transportation Franchising and Regulatory Board (LTFRB), which shall be valid and effective from <insert date>

We request to kindly amend the clause similar to below: We, *●+, a corporation organized and existing under the laws of the Republic of the Philippines (the “Issuer”), with principal address at _______________, hereby establish our Irrevocable Standby Letter of Credit No. *●+ (the “Letter of Credit / Bank Guarantee / Corporate Guarantee”) in favor of the Department of Transportation and Communications (“DOTC”) and Land Transportation Franchising and Regulatory Board (“LTFRB”) and for the account of [insert name of Bidder or Consortium’s Lead Member or any Consortium Member or Associate or Subsidiaries of the consortium member+ (the “Bidder”) relating to the obligations of the Bidder under the Bidding Documents of the Road Transport IT Infrastructure Project Phase II for Land Transportation Franchising and Regulatory Board (LTFRB), which shall be valid and effective from <insert date> (the "Bid Proposals Submission Date" up to one hundred eighty (180) days after Bid Proposals Submission Date.

The request is not granted.


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(the "Bid Proposals Submission Date" up to one hundred eighty (180) days after Bid Proposals Submission Date

23.

Annex A to Annex BL-5

Annex A to

Annex BL-5

77 Annex A to Annex BL-5: Demand for Sight Payment (Irrevocable Standby Letter of Credit)

We request to kindly consider "Demand for Sight Payment" in the form of Letter of Credit/Bank Guarantee/Corporate Guarantee.


24. Annex CP-3 Annex

CP-3 108 Annex CP-3: Form of

Performance Security We request to kindly consider "Performance Security" in the form of Letter of Credit/Bank Guarantee /Corporate Guarantee.


25.

Schedule A to Annex CP-3

Schedule A to Annex CP-3

113 Schedule A to Annex CP-3: Form of Demand


26.

Failure To Comply With Post-Award Requirements

Failure To

Comply With Post-

Award Requirements

37 Failure to comply with the Post-Award Requirements within the prescribed twenty (20)-day period, shall result in the forfeiture of the Winning Bidder’s Bid Security and the withdrawal of the Notice of Award.

As per RFP: "Notice of Award signed by the authorized representative of the Winning Bidder; evidence of the formation of a domestic corporation which will be the Concessionaire, consisting of certified true copies issued by the Philippine Securities and Exchange Commission (“SEC”) of the certificate of incorporation, articles of incorporation and by-laws of the Bidder (collectively, the “Bidder Constitutional Documents”)". Looking at it, we have to prepare a SPV which is practically not possible to prepare within 20 days. We request to



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kindly extend up to 120 days.

27.

Disqualification Of Winning Bidder

Disqualification

Of Winning Bidder

37 The Winning Bidder will be disqualified, Notice of Award will be withdrawn, and its Bid Security will be forfeited if, at any time after the issuance of a Notice of Award and prior to the signing and execution by the DOTC and the LTFRB of the Concession Agreement, the Winning Bidder is found to have violated the provisions of this Instructions to Bidders

We request to kindly amend the clause similar to below: The Winning Bidder will be disqualified, Notice of Award will be withdrawn, and its Bid Security will be forfeited if, at any time after the issuance of a Notice of Award and prior to the signing and execution by the DOTC and the LTFRB of the Concession Agreement, the Winning Bidder is found to have violated the provisions of this Instructions to Bidders.


28.

System Development Performance Security

System Develop

ment Perform

ance Security

37 On or before the deadline to submit the Post-Award Requirements, and as condition for the return by the DOTC of the Bid Security of the Winning Bidder, or any of its Consortium Members must post a System Development Performance Security, in the form of an irrevocable letter of credit of Fifteen Million Philippine Pesos (PhP 15,000,000.00).

We request to kindly amend the clause similar to below: On or before the deadline to submit the Post-Award Requirements, and as condition for the return by the DOTC of the Bid Security of the Winning Bidder, or any of its Consortium Members/Associate/Subsidiaries of the consortium member must post a System Development Performance Security, in the form of an irrevocable letter of credit of Fifteen Million Philippine Pesos (PhP 15,000,000.00).



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29.

Operations & Maintenance Performance Security

Operations &

Maintenance

Performance

Security

37 On or before the commencement of project Operations & Maintenance period, and as condition for the return by the DOTC of the System Development Performance Security, the Bidder must post an Operations & Maintenance Performance Security, in the form of an irrevocable letter of credit of Six Million Philippine Pesos (PhP 6,000,000.00). The irrevocable letter of credit shall follow the form provided in the Concession Agreement, without modification. The Operations & Maintenance Performance Security must be issued by a universal bank or commercial bank licensed by the Bangkok Central ng Philippines, a list of which is provided in Schedule 1.

We request to kindly amend the clause similar to below: The irrevocable Letter of Credit / Bank Guarantee / Corporate Guarantee shall follow the form provided in the Concession Agreement, without modification. The Operations & Maintenance Performance Security must be issued by a universal bank or commercial bank licensed by the Bangkok Central ng Philippines, a list of which is provided in Schedule 1.



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30.

Execution Of Concession Agreement

Execution Of

Concession

Agreement

38 Within five (5) days from the receipt by the Winning Bidder of notice from the DOTC Secretary that all of the Post-Award Requirements have been complied with, the Bidder shall execute the Concession Agreement with the DOTC and the LTFRB. The failure by the Bidder to execute the Concession Agreement within the prescribed period shall be a ground for the forfeiture of the Winning Bidder’s Bid Security and the withdrawal of the Notice of Award.

We request to kindly amend the clause similar to below: Within Forty Five (45) days from the receipt by the Winning Bidder of notice from the DOTC Secretary that all of the Post-Award Requirements have been complied with, the Bidder shall execute the Concession Agreement with the DOTC and the LTFRB. The failure by the Bidder to execute the Concession Agreement within the prescribed period shall be a ground for the forfeiture of the Winning Bidder’s Bid Security and the withdrawal of the Notice of Award.


31.

General Users In the IT Infrastructure assessment there are 377 functioning units mentioned. As per our understanding there are 377 users who are working on these workstations. And how many among them will work on the proposed solution? Please confirm.


32. General Out of the users, how many are

active? And how many users will occasionally log in to the system?

The Bidder is required to perform its own due diligence with regard to active users.

33. General How many users will use the

Portal? How many applicants can access the Portal?


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34.

General Can we consider one scanning solution at each of the 17 locations and 2 scanning solutions at central location? Please confirm.

The Bidder is required to perform its own due diligence with regard to scanning requirements and solutions in accordance with the provisions of the Concession Agreement.

35.

General Is sticker printing part of application or are they printed outside application?

Please refer to items 10-13 of Section 1.9.4: Unit Confirmation of Annex 6 of the Concession Agreement for the requirements pertaining to the issuance of stickers.

36.

General For SMS to be generated from our system, SMS gateway will be provided. Please confirm.

It is clarified that the SMS and the corresponding gateway shall be the responsibility of the Concessionaire.

37.

General Proposed solution will be deployed in 4 environments (i.e., Production, Test, UAT and DR). Please confirm.

Please refer to Figure 2: Server deployment architecture of Annex 5 within the Concession Agreement for details pertaining to environments. It is clarified that the solution will be deployed in Production, Development and Test environments; the DR servers could be a mirror image of Production environment.


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38.

General Solution will be deployed in HA mode and in Active-Passive mode. As per our experience this load can be easily managed through active-passive. And through management perspective Active-Passive Clustering is better. So we recommend the presence of Active-Passive. Please confirm our understanding.

Please refer to Annex B of this bid bulletin for amendment in Section 2.2: Server Categories of Annex 5 of the Concession Agreement.

39.

General In FRS solution it is mentioned "The proposed LTFRB IT System should have facilities to print a notice of unallocated payment to the Operator, based on standard form templates." How many template documents are there?

The 'templates' here refer to the templates which are to be used for earlier payment related activities. The templates are defined in Section 1.7.1: Online Application Submission of Annex 6 of the Concession Agreement.

40. General How many templates from where

OCR is required? OCR is required for all forms submitted for all application procedures.

41.

General Are all these documents structured from where OCR is required? And how many indexing fields would be captured using OCR? We recommend only unique fields to be extracted. Please give examples.

The types of forms which need to be submitted for application procedures may be accessed from the LTFRB website at: http://ltfrb.gov.ph/main/downloads#sthash.HqjlbdJz.dpbs As an indexing field, the Case Number would be the primary key in the forms.

http://ltfrb.gov.ph/main/downloads#sthash.HqjlbdJz.dpbs

http://ltfrb.gov.ph/main/downloads#sthash.HqjlbdJz.dpbs


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42.

General Is there a standard in Digital Signatures? Is there any Certifying Authority in the Philippines? If yes, please provide details.

Please refer to Section 1.1: Governing Codes for Implementation of Annex 5 of the Concession Agreement. For requirements with respect to the no. of digital signatures required, please refer to Annex B of this bid bulletin for the amendment to item 35 of Section 1.8.3: System Configuration of Annex 6 of the Concession Agreement.

43.

General In PIM it is mentioned that "integration within the LTFRB and among related agencies". Please give a list of the related agencies. Is it only data to be exchanged or documents also? Do you need push or pull or both?

Please refer to Section 21.3: Interface with third parties and Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement. Also, please refer to Annex B of this bid bulletin for the amendment to Section 21.3.2 of the Concession Agreement.

44.

General Do these related agencies have the APIs as mode of integration? Or in what mode the data will be shared with our application?

The API details of the proposed IT system with other agencies will be made available to the Bidders during the planning stage.

45.

General Is integration with FPS and FIS required? If yes, are APIs of proposed application available?

FPS, FIS and other application handling Franchisee-related activities shall be discontinued after the implementation of this project.


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46.

General Is integration with LTO system required? If yes, are APIs of proposed application available?

Yes, the integration with the system of the LTO is required. Please refer to items 6 and 8 of Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement.

47.

General Apart from the various agencies that interact with LTFRB (i.e., DOTC, LTO, DOLE), to which other agency is Agency Integration required? Are APIs of proposed systems available?

Please refer to Section 21.3: Interface with third parties and Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement. Also, please refer to Annex B of this bid bulletin for the amendments to Section 21.3.2 of the Concession Agreement and items 7 and 9 of Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement.

48.

General What kind of data needs to be fetched from these systems?

49.

General To how many Financial Institutions online/offline integration is required? FI integration will be flat file based. Please confirm.



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50.

General In FRS it is mentioned "by integration with external agency systems". How many external agencies are there with which integration is required? Are APIs of proposed systems available?


51.

General In FRS it is mentioned "The key interfaces would be with third party government agencies, e.g., LTO, financial institutions, and insurance agencies." Please specify the government agencies, insurance agencies, and the banks with which integration is required. Please also specify if APIs of proposed systems are available.

52.

General In FRS there are various departments mentioned like MIAA, Police, PSA, CIC, MMDA, DOTC, Office of Transport Cooperatives, and CDA. Is Integration required for all these departments? If yes, are APIs of proposed systems available?

53.

General Integration is required with PAMI, SEC Insurance Management Inc., SEC, and Bureau of Internal Revenue. Please confirm.


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54.

General In PIM it is mentioned that "Currently most of the data exchange between LTFRB and other departments is manual." How the systems are manually share data?

Currently LTFRB is able to push data to LTO, but lacks pull facility. In lieu of pull processes, the applicants are required to manually produce the documents. In other cases, data is also shared with other departments via manually created Excel sheets.

55.

General What mode of integration are we looking in the proposed system? Are APIs of those systems with which integration is required available?

Please refer to Section 21.3: Interface with third parties and Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement. Also, please refer to Annex B of this bid bulletin for the amendment to Section 21.3.2 of the Concession Agreement and items 7 and 9 of Section 1.8.6: External Agencies Interface of Annex 6 of the Concession Agreement.

56.

General Data is entered at every regional location in xls format. Is data consolidated at central location?

It is clarified that the regional data is consolidated by the Central Office periodically using Excel files to generate MIS reports.

57. General Migration How many systems data needs to

be migrated (e.g., For FIS, all documents available)?

Please refer to Section 1.3: One-time data migration of Annex 6 of the Concession Agreement.

58. General What is the current volume of

data? The details pertaining to data to be migrated have been captured in Section 1.3: One-time data migration of Annex 6 of the

59. General Please share the current database

size for migration.


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60.

General Please share the current document size for migration.

Concession Agreement. The details pertaining to historical data trends for the last five (5) years are being provided in the Virtual Data Room.

61.

General Is the data to be migrated encrypted. If yes will customer provide data in decrypted format. Can you provide data in xls or csv? Are documents on a hard drive?

The current databases within LTFRB are not encrypted.

62.

General Does customer have existing resources and guidelines to understand structure of the database to be migrated?

Yes, the Grantor has the expertise to understand the database structure.

63. General Desired activities and procedures

for migration. Please refer to Section 1.3: One-time data migration of Annex 6 of the Concession Agreement.

64.

General Will customer provide required temporary hardware for migration?

It is clarified that the Concessionaire shall be responsible for providing temporary hardware required for data migration.

65. General Transaction Volume What are your business hours of

working? LTFRB business hours are from 8:00 AM - 6:00 PM.

66.

General How many applications come for each of the 10 process tables per day?

The details pertaining to historical data trends for the last five (5) years are provided in the Virtual Data Room.

67. General How many users are there in the

Head Office? How many users are in the other locations?



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68.

General How many transactions do you look at growing in the future?

The bidder is required to conduct its own due diligence regarding the potential growth in the number of transactions based on historical data trends being provided in the Virtual Data Room and the envisaged to-be processes. Please refer to Section 26.1.3.4 of the Concession Agreement for details pertaining to volume of transactions. Further, please refer to Annex B of this bid bulletin for the amendment to Section 6: System Development MPSS of Annex 5 of the Concession Agreement.

69. General Average Number of transaction per

peak shift. The Concessionaire is expected to conduct its own due diligence regarding the matter.

70.

General Total transactions per month. The details pertaining to historical data trends for the last five (5) years are being provided in the Virtual Data Room.

71.

General For Issuance of CPC process, how many documents are required to be uploaded with each transaction?

Please refer to the details provided in the 2014 Citizen's Charter as uploaded in the Virtual Data Room.

72.

General Each document for Issuance of CPC will consist of how many pages?

The decision data usually consists of four (4) pages in the Central Office and two (2) pages in Regional Offices. Please refer to Annex B of this bid bulletin for the


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amendment to Section 1.3.3: Data Properties in Annex 6.

73.

General For Re-Registration of Unit process, how many documents are required to be uploaded with each transaction?


74. General Each document for Re-Registration

of Unit will consist of how many pages?

75. General For Special Permit, how many

documents are required to be uploaded with each transaction?

76. General Each document for Special Permit

will consist of how many pages?

77.

General For Fare Revision process, how many documents are required to be uploaded with each transaction?

78. General Each document for Fare Revision

will consist of how many pages?

79.

General Locations Please specify the number of locations from where the system will be accessed.

Please refer to Annex 2: Description of Project Offices of the Concession Agreement for the list of Project Offices that shall access the system from the LTFRB. The Operators and the public will access the system nationwide using their own internet services.

80. General Average number of users per

locations. Please refer to Section 4: ISP Configuration of Annex 5 of the Concession Agreement. The Bidder 81. General Highest number of users at any


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location. is required to perform its due diligence with regard to average and highest number of users based on the available information and site visits.

82.

General Training Please define the desired training methodology (e.g., Train the trainer/complete training to all).

The Bidder is required to perform its due diligence with regard to training format subject to adherence with the conditions of Section 6.3: System Training of Annex 5 of the Concession Agreement.

83.

General Number of users to be trained as part of the project.

Please refer to Table 2, Section 6.3: System Training of Annex 5 of the Concession Agreement for employee split across offices.

84. General Will the customer provide desired

hardware and infrastructure for training? Please confirm.

Please refer to Section 22.1.2 of the Concession Agreement for the same.

85.

General Support In Citizen Charter it is mentioned. Are there predefined timelines defined for each and every process? If yes, please suggest what is the timeline for each.


86.

General Please share detailed support SLA and TAT guidelines.

Please refer to Annex 4: Minimum Performance Specification and Standards for Operation and Maintenance of IT System of the Concession Agreement.

87. General Network / Bandwidth Please specify if any bandwidth is

allocated for the proposed system. It is clarified that the existing bandwidth is not allocated for the proposed system.


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88.

General Existing Bandwidth: How other 17 offices are connected to the central location? How many transactions are happening in regional offices (maximum and on an average)?

Offices are not connected to the central location at present. The details pertaining to historical data trends for the last five (5) years are being provided in the Virtual Data Room.

89.

General Please specify Connectivity Type between all locations.

Please refer to Section 1.3.3: Data Properties of Annex 6 of the Concession Agreement for details regarding data connectivity.

90. General Back Up Please share detailed back up

policy and guidelines (weekly or biweekly).

Please refer to Section 13.1.1.1 of the Concession Agreement.

91.

General The replication between production and DR environment will be per batch or real-time?

The Bidder is required to conduct its own due diligence on the basis the requirements specified in Annex 6 of the Concession Agreement.

92. General Days data to be retained in the

production and DR server. Please refer to requirements specified in Section 1.2: General System Requirements of Annex 6 of the Concession Agreement for further details.

93. General Days data to be retained in online

storage.

94.

General Environmental Will the application be accessed by customer employees only or third party also?

Please refer to Annex B of this bid bulletin for the amendment to item 1 of Section 1.8.2: Employee Dashboard of Annex 6 of the Concession Agreement.


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95. General If third party, will they access

through Web/VPN or through customer network?

Yes, the third parties will access the system using their own internet services.

96. General Will the application be hosted

within customer premise or on vendor premise or Cloud?

Please refer to Section 3: Data Center MPSS of Annex 5 of the Concession Agreement.

97. General Security Please share detailed application

security specification. Please refer to Section 3: Data Center MPSS and Section 6.1: System Security Standards of Annex 5 of the Concession Agreement.

98.

General Data Center Security Please share the data center access and related security policy for both on-premise installation and vendor-owned hosting.

99.

General Environmental please allow us to do process immersion in both head office and remote sites to better understand the process

Please refer to Section 1.12: Site Visits of the Instructions to Bidders for the same.

100. General Documents please provide us a copy of the

documents being used. Please refer to the details provided in the 2014 Citizen's Charter as uploaded in the Virtual Data Room.

101.

Insurance section 25; CA

98 Insurance Considering the project is Build-Transfer-Operate and assets will be transferred to LTFRB, please clarify the requirement for Bidder to cover all assets at all times with insurance during the concession period.

Please refer to Section 25: Insurance of the Concession Agreement.

102.

General Performance Please share detailed parameters for application performance measurement.

Please refer to Annex 4: Minimum Performance Specification and Standards for Operation and Maintenance of IT System of the Concession Agreement.

ANNEX B – AMENDMENTS TO THE CONCESSION AGREEMENT AND INSTRUCTIONS TO BIDDERS

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No CA/ITB Page No. Section Original Text Revised Text

1. 183 Section 2.2: Server Categories of Annex 5 of the CA

The following table presents the server and networking equipment required in the Primary Data Center (For servers envisaged in dual instances, both the instances must be deployed in an active-active configuration21)

The following table presents the server and networking equipment required in the Primary Data Center (For servers supported via Load Balancers envisaged in dual instances, both the instances must be deployed in an active-active configuration)

2. 251 Section 1.8.3: System Configuration of Annex 6: item 35 of the CA

Proposed LTFRB IT System shall require following additional security mechanisms for following categories

- One time password for critical approvals (for example suspending an OIN)

- Digital signatures for board and chairman approvals - Physical signatures for documents to be shared with public

Proposed LTFRB IT System shall require following additional security mechanisms for following categories

- One time password for critical approvals (for example suspending an OIN)

- Digital signatures for LTFRB Board, LTFRB Chairman and LTFRB Regional Directors approvals - Physical signatures for documents to be shared with public

3. 217 Section 1.2: General System Requirements of Annex 6 of the CA

- 17. The existing LTFRB helpdesk shall be responsible for responding to queries from the public and Operators However, the Concessionaire shall be responsible for establishing a helpdesk, in line with the requirements of Concession Agreement to support and respond to queries from LTFRB employees and existing LTFRB helpdesk. The Concessionaire shall also be responsible for providing training to the existing LTFRB helpdesk.

4. 201 Section 6.3: System Training of Annex 5 of the CA

1. The training shall cover all employees of LTFRB expected to access to the application.

1. The training shall cover all employees of LTFRB expected to access to the application including helpdesk officials.

5. 93 Section 21.3.2 21.3.2 develop customized interfaces that 21.3.2 develop customized interfaces that enable


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of the CA enable the IT System to be accessed by other entities specified by the Grantors, such as LTO, BIR, DOLE, Philippine Statistics Authority, Credit Information Corporation, insurance companies and up to three other agencies as specified by the Grantors; and

the IT System to be accessed by other entities specified by the Grantors, such as LTO, BIR, DOLE,DFA, Philippine Statistics Authority, Credit Information Corporation, insurance companies agencies, Department of Trade and Industry, Banks/ Financial institution and up to three four (4) other agencies as specified by the Grantors; and

6. 254 Table F, item 7 of Section 1.8.6: External Agencies Interface of Annex 6 of the CA

xxx

Department of Labor Labor compliance certificate

Department of Trade and Industry Certificate of business Name

Bureau of Internal Revenue Income Tax Return Tax Clearance

xxx

Department of Labor and Employment - Labor compliance certificate

Department of Trade and Industry - Certificate of business Name

Philippine Statistical Authority Department of Foreign Affairs

Bureau of Internal Revenue - Income Tax Return - Tax Clearance

7. 223 Section 1.3.3 of

Annex 6 of the CA

Decision Data

xxx The following images capture some samples of the decision pages, an application has around five (5) pages of data in Central Office and one (1) pages in regional offices. Around 10% of the pages are stapled with case files, while the other pages are stored in office folders.

Decision Data

xxx

The following images capture some samples of the

decision pages, an application has around five (5)

four (4) pages of data in Central Office and one (1)

page two (2) pages in regional offices. Around 10%

of the pages are stapled with case files, while the other pages are stored in office folders.

8. 254 Table F, item 9 of Section 1.8.6: External

xxx

The following departments do not have

xxx

The following departments do not have facility to


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Agencies Interface of Annex 6 of the CA

facility to automatically interface with LTFRB

currently, but the design should allow for

interfaces once the departments can

interface (any three (3) departments as specified by LTFRB)

MIAA

Concession agreement Police

Philippine Statistical Authority

Credit Information Corporation MMDA

Department of Transportation and Communication

Route Measured Capacity (RMC) Certification

RMC data

DOTC Endorsement Letter

Office of Transport Cooperatives Certificate of good standing

Endorsement

Cooperative Development Authority (CDA)

Certificate of registration

Certificate of Amendment indicating the approval of the change of name

Securities and Exchange Commission (SEC)

Amended Certificate of Incorporation under the amended name

automatically interface with LTFRB currently, but

the design should allow for interfaces once the

departments can interface (any three (3) four (4)

departments as specified by LTFRB)

MIAA Concession agreement

Police

Philippine Statistical Authority Credit Information Corporation

MMDA

Department of Transportation and Communication

Route Measured Capacity (RMC) Certification

RMC data

DOTC Endorsement Letter Office of Transport Cooperatives

Certificate of good standing

Endorsement Cooperative Development Authority (CDA)

Certificate of registration

Certificate of Amendment indicating the approval of the change of name

Securities and Exchange Commission (SEC)

Amended Certificate of Incorporation under the amended name

Certificate of Good Standing

Audited Financial Statement of the preceding year


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Certificate of Good Standing Audited Financial Statement

of the preceding year

9. 60 Section 8.2.1.1 of the CA

8.2.1 The Concessionaire must: 8.2.1.1 deliver the System Development Performance Security to the Grantors in the amount of Fifteen Million Pesos (PhP 15,000,000.00), on or before the Signing Date; and

8.2.1 The Concessionaire must: 8.2.1.1 deliver ensure that the System Development Performance Security to the Grantors in for the amount of Fifteen Million Pesos (PhP 15,000,000.00) is provided to the Grantors pursuant to the requirements of the Instructions to Bidders, and remains in full force and effect, on or before the Signing Date; and

10. 286 Section 3(e), Part 1 of Annex 11 (Concessionaire Performance Security) of the CA

The Face Value of this Letter of Credit shall be automatically reinstated upon the Issuing Bank's payment against any draw by the Beneficiary, by the amount so paid under this Letter of Credit

The Face Value of this Letter of Credit shall be automatically reinstated upon the Issuing Bank's payment against any draw by the Beneficiary, by the amount so paid under this Letter of Credit

11. 286 Section 5, Part 1 of Annex 11 (Concessionaire Performance Security) of the CA

INCREASE OF VALUE OF LETTER OF CREDIT (a) Subject to the terms of this Letter of Credit, the Applicant may before the Expiry Date request the Issuing Bank to increase the value of the Letter of Credit up to [insert value] and the Issuing Bank shall, upon the request of the Applicant, revise the value of the Letter of Credit. (b) The Issuing Bank, to the extent requested to increase the value of the Letter of Credit, shall forthwith effect the same by either endorsing the Letter of Credit or by issuance of new Letter of Credit reflecting the new value of the Letter of Credit.

INCREASE OF VALUE OF LETTER OF CREDIT (a) Subject to the terms of this Letter of Credit, the Applicant may before the Expiry Date request the Issuing Bank to increase the value of the Letter of Credit up to [insert value] and the Issuing Bank shall, upon the request of the Applicant, revise the value of the Letter of Credit. (b) The Issuing Bank, to the extent requested to increase the value of the Letter of Credit, shall forthwith effect the same by either endorsing the Letter of Credit or by issuance of new Letter of Credit reflecting the new value of the Letter of Credit. (c) The Beneficiaries shall not be liable to the


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(c) The Beneficiaries shall not be liable to the Issuing Bank for any changes (including commissions, Payments, fees, costs and expenses) of the Issuing Bank payable in connection with the increase of the value of the Letter of Credit. Such charges shall be for the account of the Applicant. The Issuing Bank shall be obliged to effect the increase of the value of the Letter of Credit regardless of whether or not those charges have been paid by the Applicant.

Issuing Bank for any changes (including commissions, Payments, fees, costs and expenses) of the Issuing Bank payable in connection with the increase of the value of the Letter of Credit. Such charges shall be for the account of the Applicant. The Issuing Bank shall be obliged to effect the increase of the value of the Letter of Credit regardless of whether or not those charges have been paid by the Applicant.

12. 286 Section 4(a), Part 1 of Annex 11 (Concessionaire Performance Security) of the CA

(a) This Letter of Credit shall be renewable and/or the value of this Letter of Credit shall be increased at the option of the Issuing Bank and the Issuing Bank shall exercise such option upon receipt of a written request from the Applicant seeking such renewal and/or increase of the value of this Letter of Credit.

(a): This Letter of Credit shall be renewable and/or the value of this Letter of Credit shall be increased at the option of the Issuing Bank and the Issuing Bank shall exercise such option upon receipt of a written request from the Applicant seeking such renewal. and/or increase of the value of this Letter of Credit

13. 289 Section 1, Part 2 of Annex 11 (Concessionnaire Performance Security) of the CA Definitions

"Agreement" means the Concession Agreement dated [insert date] entered into between the Government of the Republic of the Philippines, acting through its Department of Transportation and Communications, the Land Transportation Franchising and Regulatory Board and the Applicant.

"Agreement" means the Concession Agreement dated [insert date] entered into between the Government of the Republic of the Philippines, acting through its Department of Transportation and Communications, the Land Transportation Franchising and Regulatory Board and the Applicant Concessionaire.

14. 108 ITB Annex CP-3 - Form of Performance Security

Annex CP-3 - Form of Performance Security Annex CP-3 - Form of System Development Performance Security

15. 108 ITB Annex CP-3 Form of Performance Security Form of System Development Performance


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- Form of Performance Security

Security

16. 109 ITB Annex CP-3 - Form of Performance Security 2 (g)

- (g) For the purposes of compliance, a Demand is an effective Demand, irrespective of whether the Demand correctly identifies the Letter of Credit under which it is presented

17. 194 Section 6: System Development MPSS of Annex 5 of the CA

- The Application should be able to accommodate all volume changes, not exceeding five times the cumulative volume of core transactions (covering 27 types of simple transactions, complex without hearing transactions and complex with-hearing transactions as indicated in the LTFRB Citizen's Charter 2014) received (1,055,500 transactions received during the year 2014) in the year 2014 ensuring optimum efficiency without detracting from performance, lowering costs, and/or maintain third party vendor support.

18. 248 Section 1.8.2: Employee Dashboard of Annex 6 of the CA

1. Proposed LTFRB IT System shall have an online work space for each of the employee within LTFRB.

1. Proposed LTFRB IT System shall have an online work space for each of the employee within LTFRB licensed to use the system up to a maximum of 250 employees and up to 5 employees of other government agencies nominated by LTFRB e.g. DOTC.

19. 285 Part 1, Annex 11: Concessionaire Performance Security of the

- (Numbering of all Sections corrected)


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CA

20. 287 Section 8(a), Part 1 of Annex 11: Concessionaire Performance Security of the CA

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiary

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiariesy

21. 289 Part 2, Annex 11: Concessionaire Performance Security of the CA

At the request of the [Concessionaire] (the "Applicant"), we, [name of the bank] (address of bank), a corporation organized and existing under the laws of the Republic of the Philippines (the "Issuing Bank") issue this irrevocable, unconditional, standby letter of credit ("Letter of Credit") in your favour for Fifteen Million Pesos (PhP 15,000,000.00) ("Face Value") and for the account of [Concessionaire] effective from [insert date] on the following terms and conditions:

At the request of the [Bidder/Consortium Member/Concessionaire] (the "Applicant"), we, [name of the bank] (address of bank), a corporation organized and existing under the laws of the Republic of the Philippines (the "Issuing Bank") issue this irrevocable, unconditional, standby letter of credit ("Letter of Credit") in your favour for Fifteen Million Pesos (PhP 15,000,000.00) ("Face Value") and for the account of [Concessionaire] effective from [insert date] on the following terms and conditions:

22. 291 Part 2, Section 6(a) of Annex 11: Concessionaire Performance Security of the CA

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiary.

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiariesy

23. 293 Form of Demand, Part 2, Annex 11: Concessionaire Performance

Gentlemen:

Standby Letter of Credit no. [ ] (the "Letter of Credit") issued in favor of [ ] pursuant to the terms of the Concession Agreement dated [___] between the Applicant and the

Gentlemen:

Standby Letter of Credit no. [ ] (the "Letter of Credit") issued in favor of [ ] pursuant to the terms of the Concession Agreement dated [___] between the Applicant and the Beneficiariesy


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Security of the CA

Beneficiaries

24. 299 Section 6(a), Part 4 of Annex 11: Concessionaire Performance Security of the CA

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiary.

(a) Any amendment or cancellation of this Letter of Credit shall be operative only with the prior written consent of the Beneficiariesy.

25. 300 Form of Demand, Annex 11: Concessionaire Performance Security Part 4 within the CA

Gentlemen:

Standby Letter of Credit no. [ ] (the "Letter of Credit") issued in favor of [ ] pursuant to the terms of the Concession Agreement dated [___] between the Applicant and the Beneficiaries

Gentlemen:

Standby Letter of Credit no. [ ] (the "Letter of Credit") issued in favor of [ ] pursuant to the terms of the Concession Agreement dated [___] between the Applicant and the Beneficiariesy

26. 37 ITB Section 8.6 8.6 OPERATIONS & MAINTENANCE PERFORMANCE SECURITY

8.6 OPERATIONS & MAINTENANCE PERFORMANCE SECURITY

27. 37 ITB Section 8.6 On or before the commencement of project Operations & Maintenance period, and as condition for the return by the DOTC of the System Development Performance Security, the Concessionaire must post an Operations & Maintenance Performance Security, in the form of an irrevocable letter of credit of Six Million Philippine Pesos (PhP 6,000,000.00). The irrevocable letter of credit shall follow the form provided in the Concession

On or before the commencement of project Operations & Maintenance period, and as condition for the return by the DOTC of the System Development Performance Security, the Concessionaire must post an Operations & Maintenance Performance Security, in the form of an irrevocable letter of credit of Six Million Philippine Pesos (PhP 6,000,000.00). The irrevocable letter of credit shall follow the form provided in the Concession Agreement,


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Agreement, without modification. The Operations & Maintenance Performance Security must be issued by a universal bank or commercial bank licensed by the Bangko Sentral ng Pilipinas, a list of which is provided in Schedule 1

without modification. The Operations & Maintenance Performance Security must be issued by a universal bank or commercial bank licensed by the Bangko Sentral ng Pilipinas, a list of which is provided in Schedule 1

28. 51 ITB item ddd of Section 12

ddd.“Operations & Maintenance Performance Security” is defined in Section 8.6 of this Instructions to Bidders and in the relevant section of the Concession Agreement.

ddd.“Operations & Maintenance Performance Security” is defined in Section 8.6 of this Instructions to Bidders and in the relevant section of the Concession Agreement.

29. 108 ITB Clause 2(a) of Annex CP-3

(a)The Beneficiary may request drawing or drawings under this Letter of Credit by submitting to the Issuing Bank a duly completed Demand. All Demands must be received by the Issuing Bank, as stated in Paragraph 5, before close of banking hours on or before the Expiry Date.

(a)The Beneficiariesy may request drawing or drawings under this Letter of Credit by submitting to the Issuing Bank a duly completed Demand. All Demands must be received by the Issuing Bank, as stated in Paragraph 5, before close of banking hours on or before the Expiry Date.

30. 109 ITB Section 2(d) of Annex CP-3

(d)We hereby agree to honour each Demand hereunder made in compliance with this Letter of Credit notwithstanding any objection that the Applicant might raise against the Beneficiary's entitlement to payment, by transferring in immediately available funds to the designated account the amount specified in a demand for payment, at the opening of business on the first or second Business Day succeeding the date of the Demand

(d)We hereby agree to honour each Demand hereunder made in compliance with this Letter of Credit notwithstanding any objection that the Applicant might raise against the Beneficiary's entitlement to payment, by transferring in immediately available funds to the designated account the amount specified in a Ddemand for payment, at the opening of business on the first or second Business Day succeeding the date of the Demand

31. 109 ITB Section 2 (f) All charges, payments, fees, commission (f) All charges, Ppayments, fees, commission and


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(f) of Annex CP-3

and other costs associated with the opening, amendment and renewal or any other act related to this Letter of Credit shall be paid by the Applicant. Failure of the Applicant to make such payments shall not affect our obligation under this Letter of Credit and the Beneficiaries shall be paid the money due to it under this Letter of Credit without any deduction.

other costs associated with the opening, amendment and renewal or any other act related to this Letter of Credit shall be paid by the Applicant. Failure of the Applicant to make such payments shall not affect our obligation under this Letter of Credit and the Beneficiaries shall be paid the money due to it under this Letter of Credit without any deduction.

32. 111 ITB Section 8 (d) of Annex CP-3

(d)The Issuing Bank shall be obliged to effect the requested transfer unless the Issuing Bank, within ten (10) Business Days of receipt of the transfer request objected to the proposed transfer certifying that such transfer would or could reasonably be expected to result in it being in breach of a law or regulation applicable to it.

(d) The Issuing Bank shall be obliged to effect the requested transfer unless the Issuing Bank, within ten (10) Business Days of after receipt of the transfer request objected to the proposed transfer certifying that such transfer would or could reasonably be expected to result in it being in breach of a law or regulation applicable to it.

33. 112 ITB Section 8 (g) of Annex CP-3

(g) Neither the Beneficiaries nor the successor of the Beneficiaries shall be liable to the Issuing Bank for any charges (including commissions, payments, costs and expenses) of the Issuing Bank payable in connection with the transfer. Such charges shall be for the account of the Applicant. The Issuing Bank shall be obliged to effect the transfer regardless of whether or not those charges have been paid by the Applicant.

(g) Neither the Beneficiaries nor the successor of the Beneficiaries shall be liable to the Issuing Bank for any charges (including commissions, Ppayments, costs and expenses) of the Issuing Bank payable in connection with the transfer. Such charges shall be for the account of the Applicant. The Issuing Bank shall be obliged to effect the transfer regardless of whether or not those charges have been paid by the Applicant.

34. 10 ITB Section 1.3 Table 1. Indicative Milestones

Table 1. Indicative Milestones


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Milestone Party Responsible

Indicative Timeline

xxx Notification of the results of evaluation of the Technical Proposals

DOTC/LTFRB Within twenty (20) calendar days from opening of technical proposals

Opening of Financial Proposals

DOTC/LTFRB Within fifteen (15) calendar days from the completion of the evaluation of technical proposals

xxx

Milestone Party Responsible

Indicative Timeline

xxx Notification of the results of evaluation of the Technical Proposals

DOTC/LTFRB Within twenty (20) calendar days from opening of technical proposals

ICC approval DOTC/LTFRB To be decided

Opening of Financial Proposals

DOTC/LTFRB Within fifteen (15) calendar days from the completion of the evaluation of technical proposals

xxx