annual report - triangle south workforce€¦ · the increase of employer users within our region....

ANNUAL REPORT__________________________________________________________________________

2013 – 2014 | Charting the course to success!

DEAR COLLEAGUES,

This past year, the Triangle South Workforce Development Board (TSWDB) has accomplished many great achievements within the Local Area. For starters, the number of jobseekers now using NCWorks Online has grown exponentially and each Career Center has played an integral role in the increase of employer users within our region. NCWorks Online officially went live on August 5th, 2013, and since then, over 4,700 individuals and 140 Employers in our Local Area have registered in this system.

With the continued implementation of Integrated Services Delivery (ISD), TSWDB’s Administrative Staff, Career Centers, community partners and the Division of Workforce Solutions (DWS) personnel have continued to cross train and improve the functions of services provided within Career Centers. The ability for partners to provide certain services outside of the Career Centers through continuous training in NCWorks Online has improved as well. Our Board has successfully partnered with Triangle WorkSource, a workforce board collaborative with Capital Area WDB, Durham WDB, Regional Partnership, Turning Point and Vance-Granville WDB, to provide regional training on Integrated Services Delivery to front-line staff. Strong partnerships have also been formed with the Human Resource Development (HRD) departments at the local community colleges, as well the department of Continuing Education in which classroom based training through the NC Back to Work Grant was implemented in Lee County. Several WIA clients went through the training programs for Commercial Driver’s License, forklift operations, certified production technicians and cable installation.

Since the announcement of the NCWorks Initiative by Governor McCrory in April of 2014, two former JobLink offices within the TSWDB region have been certified as NCWorks Career Centers. NCWorks Career Center of Lee County in Sanford, NC was the first Career Center in our area to receive certification. NCWorks Career Center of Sampson County in Clinton, NC quickly followed suit and received

their certification as well (see page 6 for more information). Another aspect of Governor McCrory’s NCWorks Initiative was the implementation of the “NCWorks 1000 in 100” initiative. Each workforce board was charged with visiting 10 businesses in each county in an effort to address skills gaps and address other needs that can be satisfied with better collaboration with the workforce boards, local community colleges, economic development and other community partners.

This past year, the TSWDB was recognized by the state of North Carolina at the Governor’s Awards Banquet during the Workforce Development Partnership Conference in October 2014 in Greensboro, NC. Central Carolina Community College received the Outstanding Innovative Partnership Award for the role they played in the Caterpillar Youth Apprenticeship Program, while WIA participant Dominique Staton was selected as the Outstanding Young Adult Participant in recognition for her outstanding achievements. Visit www.trianglesouthworkforce.com to view video footage of both the Caterpillar Youth Apprenticeship Program and WIA participant Dominique Staton. More information on Dominique is available on page 9.

In conclusion, the TSWDB has done an excellent job of laying the ground work to chart an amazing course of success for the future. In PY2013, the board successfully served 868 Adults in WIA Core, Intensive, and Training services, 277 Dislocated Workers, 78 older youth, and 127 Younger Youth. (For a complete look at our performance for the previous program year, see page 15.) In addition, the TSWDB signed four Incumbent Worker Development Program contracts totaling more than $56,000; held a Board Retreat for board members and staff in collaboration with Vision East, a consortium of workforce development boards that include Cape Fear WDB, Eastern Carolina WDB, Northeast WDB, and Turning Point WDB, successfully implemented a Veterans and Community Stand-down along with our annual Youth Rally in Harnett County.

As we prepare for the future and the transition to the Workforce Innovation and Opportunity Act (WIOA) in July of this year, the TSWDB members and staff look forward to the future success of the Local Area. With increased collaboration and partnerships, classroom based training, and a focus on career pathways, WIOA will help lead the TSWDB to a brighter future with less skills gaps and lower unemployment rates, which in turn will help chart the course for future North Carolinians to succeed in the workforce.

Sincerely,

Russell Hieb Chairman of Triangle South Workforce Development Board

“WIOA will help lead the TSWDB

to a brighter future with less skills

gaps and lower unemployment

rates, which in turn will help chart the course for future North Carolinians to succeed in the

workforce.”

LETTER FROM THE CHAIRMAN

Mission and Vision Statement ……….. 1

Message from the Director ........….... 2

Year in Review:

NCWorks Career Centers ………....… 3

Awards Banquet ……………..........… 4

TSWDB Success Stories ……....…… 5

Staff Achievements ………………...... 9

TSWDB Outstanding Employer ……. 13

Board Member Accomplishments …. 14

Performance Report ……………...... 15

Local Area LMI …………………..…. 17

Financial Report …………….....…… 21

Directory ………………........……… 22

TABLE OF CONTENTS

The mission of the Triangle South Workforce Development Board is to develop and utilize effective leadership and partnerships among business, labor, government, social services, local education agencies and other communities of interest to create and support one efficient, customer-centered and market-driven workforce development system. The mission is also to ensure a system of high quality customer service and information that supports the following concepts:

• The ability of all citizens to obtain employment that provides a livable wage • The development of a qualified, competent and globally competitive work-force in the quad-county area • The efficient allocation of scarce and idle resources • A sustained economic growth and development over time in Chatham, Harnett, Lee and Sampson Counties

For more information regarding Workforce Investment Act and Workforce Development programs and services, please visit:

www.trianglesouthworkforce.com.

MIS

SIO

N

STAT

EMEN

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VISION STATEMENTTSWDB envisions an efficient labor market that offers well-paying jobs for area residents, provides a well-educated and well-trained workforce for area employers, attracts new businesses and facilitates economic development.

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MESSAGE FROM THE DIRECTORDear Colleagues, Partners and Friends,

Over the last year, we have experienced significant growth and change. With the implementation of NCWorks Online behind us, we continue to focus on Integrated Service Delivery within our Career Centers and the implementation of the Workforce Innovation and Opportunity Act. We are keeping the mission of the Triangle South Workforce Development Board at the forefront of our planning goals as we continue to move forward. We will continue to development and use effective leadership and partnerships among business, labor, government, social services, local education agencies and other communities of interest to create and support one efficient, customer entered and market-driven workforce development system. We will continue to ensure a system of high quality customer service and information that supports the needs of our workforce.

As we continue to grow and learn, we expect to see even greater changes as a result of the WIOA. We are anxiously analyzing the law and documenting the changes that will occur within the new system. We look forward to improvements that are more in line with the 21st Century which in turn, will improve our workforce communities of today. The state of North Carolina is gearing up for the changes to the system by assessing our preparedness now. We can expect federal regulations to be released in the Spring of 2015 to help shape policy and guide implementation.

We are excited about the accomplishments that were made in 2013/2014 and look forward to conquering the challenges that we face in 2015. We appreciate the partnerships that we have built and look forward to foraging even more.

Warmest regards,

Rosalind M. CrossDirector

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T his past year, the North Carolina Commission on Workforce Development established a certification process that would help Career Centers in North

Carolina establish a new criterion in customer service, Integrated Service Delivery (ISD). ISD ensures a consistent level of quality customer service is carried out through an integrated delivery approach that allows each staff member to be cross trained across multiple programs, alleviating the need for customers needing program specific services to have to wait in line for staff that provides those services.

Once the TSWDB determines that one of their Career Centers has successfully implemented ISD in their Career Center, an application is completed and submitted to the Division of Workforce Solutions and an onsite evaluation is scheduled. Each Local Area was required by the state of North Carolina to have at least one Career Center certified by the end of 2014. The TSWDB has had two centers certified within that time frame, the NCWorks Career Center of Lee County, and the NCWorks Career Center of Sampson County.

The NCWorks Career Center of Lee County held their grand opening celebration on November 21, 2014. Pictured are the hard working staff members and community partners that helped make the certification possible.

T he Triangle South Workforce Development Board held its third annual Awards Banquet on Thursday, December 11, 2014 at Central Carolina Community

College’s new Harnett Health Sciences Building in Lillington, NC. Over 70 guests were in attendance to honor the outstanding WIA Participants and Local Area staff for their accomplishments in Program Year 2013. Those who attended the event included TSWDB’s Chief Elected Official (CEO), board members, TSWDB Staff, Youth Council Members, WIA Case Managers, WIA Supervisors, program participants, and Career Center staff.

Russell Hieb, Chairman of the TSWDB, and Rosalind Cross, the Director of the TSWDB, provided the opening remarks for the awards banquet. Jim Burgin, the Board’s Chief Elected Official, gave the acknowledgements, highlighted some of the program accomplishments for the Local Area, and conducted the convocation. All in attendance then dined on classic holiday cuisine catered by Blackmon’s Catering from

The 3rd Annual TSWDB Award Banquet was decorated in a festive Christmas theme.

YEAR IN REVIEW: Career Center Certification

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Pictured from left to right, NCWorks Career Center Assistant Manager, Harold Smith; Manager, Josephus Thompson; and TSWDB Director, Rosalind Cross, receive the official certification of the Lee County Career Center from Governor McCrory (right).

Pictured from left to right, Former Secretary of Commerce, Sharon Decker; TSWDB Chairman, Russell Hieb; TSWDB Director, Rosalind Cross; former NCWorks Career Center of Sampson County Manager, Jennifer Polk; former DWS Regional Manager, Robert Ware; and Chairman of the NCWorks Commission of Workforce Development, Korey Coon. The NCWorks Career Center of Sampson County received their official Career Center Certification at a Ceremony held in November of 2014.

The TSWDB Award recipients strike for a pose with the Board Chairman and Director. Pictured from left to right, Newly appointed Board Chair, Faythe Canson Clark; Chairman, Russell Hieb; Older Youth Participant, Brittany Tyndall; Adult Participant, Joey Hayes; Dislocated Worker Participant, Joseph Dwyer; NCWorks Career Center-Sampson County, Assistant Manager, Sandra Webster; Director, Rosalind Cross; Harnett County Youth Case Manager, Anitra Hart; Sampson County A/DW Case Manager, Mary Warren.

YEAR IN REVIEW: Career Center CertificationThe NCWorks Career Center of Lee County was officially certified in May 2014 and held its official grand opening celebration on November 21, 2014. The NCWorks Career Center of Sampson County was certified in November 2014. Although no grand opening celebration has been scheduled for the office in Clinton as of yet, the Local Area is proud to have two Career Centers to meet the standards of state certification with cross trained staff that are ready to meet the specific needs of the citizens within each county.

Dunn, NC while listening to smooth jazz renditions of classic Christmas music.

The staff of the TSWDB awarded four Workforce Investment Act Participants in the following categories: Outstanding Adult, Outstanding Dislocated Worker, Outstanding Older Youth, and Outstanding Younger Youth. A Local Area business in Lee County was selected to receive the Outstanding Employer Award, and both a Youth Case Manager and Adult/Dislocated Worker Case Manager were recognized for their outstanding service to their WIA participants. In addition, the TSWDB awarded an Outstanding Workforce Center Staff member and an Outstanding Youth Council member for their hard work and dedication throughout the program year. Director Cross presented a member of the Board staff with the “Team member of the Year” award and Chairman Hieb presented a Board Member with the “TSWDB Board Member of the Year” award. For a complete listing of the Award recipients and their many accomplishments, see pages 8 through 17.

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Dominique Staton was referred to the WIA Youth program by her School Counselor and the Juvenile Court Counselor of Lee County. She was sentenced to completing restitution for skipping school, vandalism, and fighting in 2011. Both counselors agreed that the WIA Youth Program would be a great way for her to stay out of trouble, develop her social skills, and gain valuable work experience. Completing her restitution made her attitude more pleasant, and Dominique believes that the support and the opportunities given to her as a WIA Youth motivated her to do better in school, avoid trouble, and set higher expectations for herself.

Throughout her enrollment in the WIA Youth Program at the Lee County Department of Youth and Family Services, Dominique gained the work experience needed to compete in today’s job market. She completed three unpaid work experiences and attended various enrichment activities in an effort to reach her employment goals. As a result, she has gained valuable leadership experience and several employment skills that she can use both now and in the future. Dominique’s transition extended beyond WIA activities and into her high school and social life. She went from skipping school, to staying after school as a member of the track team, step team, and volleyball team. She joined the ROTC Program and served as an assistant to the

program commander, and spent time volunteering with the Lee County Library, Lee County General Services, and serving as a Candy Striper at Central Carolina Hospital in Sanford. She even spent some time as a model.

Dominique graduated from high school on June 10, 2014 with a 3.9 GPA. She has both honors and Advanced Placement classes listed on her resume. Since graduating, Dominique enlisted into the U.S. National Guard, and plans to use the educational benefits earned through her service to pay for her Dental Science Degree at the University of North Carolina at Chapel Hill. She hopes to become a Maxillofacial Surgeon one day.

Lee County Youth Case Manager, Geraldine Meadows (left) accepted the Outstanding Younger Youth Award on behalf of Dominique Staton who was not in attendance.

The award was presented by Chatham County Board Member, Deanna Jones.

Dominique Staton preparing to leave for training.

WIA OUTSTANDING YOUNGER YOUTH AWARD RECIPIENT

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Brittany Tyndall first came to the Harnett – Sampson WIA Youth Office in August of 2010. She was a 20 year old with big dreams and little money. Although she was receiving some money from the Pell Grant, it was not quite enough to make do, so she sought out additional assistance from the WIA Youth Program of Sampson County.

Brittany entered the program as a high school graduate, and although she already had a basic understanding of what it takes to accomplish her goals, the additional assistance provided by the Harnett-Sampson WIA Youth program was definitely a value add. Her educational and career goals

were to earn her associates degree in Nursing at Sampson Community College, earn her state licensure, and work at a local hospital as a Registered Nurse.

Brittany developed her Individualized Service Strategy with her Case Manager, Frances Simmons, and within the first year of her enrollment, Brittany increased her educational functioning level. In addition, Brittany was offered a wide array of leadership development activities to take part in, and was given study tips that aided her as she strove to complete her education.

Brittany was a hard worker, and completed the Nursing Program at Sampson Community College in the Spring of 2013. Shortly after, she obtained employment at Cape Fear Hospital. Within a year’s time, Brittany passed the State Board without any issues, and is now employed at Betsy Johnson Hospital in Dunn, NC as a Registered Nurse in the Surgical Specialty Unit, which for Brittany, is a dream come true.

Brittany Tyndall at her new job.Outstanding Older Youth participant, Brittany Tyndall (left), was presented with her award by Sampson County Board Member, Harry Parker.

WIA OUTSTANDING OLDER YOUTH AWARD RECIPIENT

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Joey Hayes enrolled into the WIA Adult program at the NCWorks Career Center of Lee County in Sanford, NC. He had recently been let go from his job and his former offender status was making it hard for him to find work, so he came to Career Center in hopes of obtaining a career that would support his family and turn his life around for the better. Mr. Hayes had always been interested in earning his North Carolina Commercial Driver’s License, and after developing an Individualized Employment Plan with his Case Manager, he enrolled at Carolina Trucking Academy to earn his Class-A CDL.

Joey was an excellent student at the trucking academy, and was at the top of his class when he earned his CDL. He sat down with his case manager to put together his resume. His

goal was to obtain local employment that would give him the time he needed to be with his family. Within a month of his graduation, he was offered three jobs with local haulers. He chose to work with Superior Cranes as a driver hauling heavy equipment, and was making $18 an hour with the ability to work up to 60 hours a week.

Joey has expressed how grateful he is for the assistance provided to him by the WIA program. He went from earning no income to earning over $60,000 a year at a job that he truly loves. Currently, Joey is employed by the Mideast Railroad Service, and is thankful to have a wonderful job that supplies his needs financially and gives him the time he needs with his family.

WIA Outstanding Dislocated Worker Award Recipient Joseph Dwyer served in the U.S. Air Force from 1996 until 2012. He completed three tours of duty to Kuwait, the United Arab Emirates and Germany following the 9-11 attacks in 2001 on the United States. After being honorably discharged, Joseph was unable to obtain employment and decided to seek assistance through the Dislocated Worker Program under the Workforce Investment Act. Joseph understood that his skills were dated and recognized that he needed to be re-trained in Computer Information Technology to be able to successfully compete in today’s workforce and provide for his family.

Joseph earned his Associate’s degree in Computer Information Technology on May 22nd, 2014. He graduated with a 4.0 GPA, and remained on the “President’s List” throughout his entire enrollment at Central Carolina Community College (CCCC). Joseph was named the 2013 Outstanding Student in the Computer Information Technology Program and was appointed as a Student Ambassador for CCCC. As an ambassador, Joseph spent 160 hours volunteering in the local community and spent time assisting with fund raisers, new student orientations, college tours, and community projects. He also

volunteered his time at the local bread basket and for a highway cleanup project.

One of the biggest challenges Joseph faced during his WIA Enrollment was finding enough time for his family. He maintained an A average, upheld all of his commitments made to the student ambassador program, and worked as a tutor and software developer part time; thus, it was often difficult to spend quality time with his family. Nevertheless, Joseph stayed the course and was able to handle each task that life had given him. The time he spent in the military helped develop his ability to multitask and prioritize,

WIA OUTSTANDING ADULT AWARD AWARD RECIPIENT

WIA OUTSTANDING DISLOCATED WORKER AWARD RECIPIENT

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Joey Hayes gained employment with Superior Cranes within a month of

obtaining his CDL credentials.

Outstanding Adult participant, Joey Hayes (left), was presented with his award by Chatham County Board Member, Faythe Canson Clark.

Joseph Dwyer is pictured with his family.Outstanding Dislocated Worker Participant, Joseph Dwyer was presented

with his award by Harnett County Board Member, Nicholas Dula.

WIA OUTSTANDING ADULT AWARD AWARD RECIPIENT

WIA OUTSTANDING DISLOCATED WORKER AWARD RECIPIENT

making the time spent advancing his education and skill set extremely valuable.

Joseph was hired by Mobile311, LLC on December 26, 2013 as a Software Developer part time. He has since been promoted to full time, and is currently earning $15 an hour. His work responsibilities include the development of mobile software for use on the Android platform, and providing Geographic Information Systems (GIS) support to local businesses and government.

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Mary Warren has been serving local area jobseekers since 2011 when she first began working for the Division of Workforce Solutions at the Sampson County Career Center. Since then, Mary has soared above and beyond her required expectations and has excelled in assisting those who are unemployed or under employed to obtain the skills, training, and coaching needed to successfully compete in the job market of today. Mary is a true workforce professional and has experience working with Wagner-Peyser, Trade Adjustment Assistance, and WIA.

Mary is empathetic and understanding towards all of her clients. She doesn’t hesitate to research community resources or make referrals to partners and programs that can assist the client with meeting their immediate needs. She takes an avid interest in the well-being of the individuals she serves, and is determined to do whatever she can to ensure their career goals are meant.

In addition to her work with the public, Mary is goal driven and works very hard to meet case management goals. During Program Year 2013, Mary enrolled 65 new Participants into the WIA Dislocated Worker Program, more than any other Case Manager in the TSWDB Local Area. This also made her contracting office, the only office to exceed their DW enrollment requirements for their county.

Ms. Jennifer Polk, the former Career Center Manager for the NCWorks Career Center of Sampson County, stated that Mary was a deserving candidate and she is happy that she is being recognized on a local area level. Ms. Charlotte Leach, a former WIA Supervisor, stated that she is so very proud of Mary. She loves how she pays close attention to detail and strives towards perfection in her work.

Mary’s current WIA Supervisor, Katie Brown from Sampson Community College stated the following:“It is a privilege that I have an opportunity to work with

Mary Warren! Mary has strong work ethics; she is a catalyst for the WIA Program – Dislocated Worker in Sampson County. As I work with Mary on a daily basis, I have learned that she is willing & eager to go beyond the call of duty to help others. Mary wants to see people grow & develop in careers. Success is her motto! Mary is very kind & thoughtful. She treats people with respect. A task is never too big regardless of the endless hours of service needed to get the job completed. Mary is the heart beat to the Dislocated Worker Program. Former First Lady, US – Ms Barbara Bush quoted, “Never lose sight of the fact that the most important yardstick of your success will be how you treat people – your family, friends, and coworkers, and even strangers you meet along the way.” Mary Warren, the important yardstick of success is exemplified by your immeasurable love and devotion to helping others! Congratulations, Mary!”

Mary Warren (left) and Tiffany Swenson

STAFF ACHIEV EMENTS

Outstanding Adult and Dislocated Worker Case Manager Award Recipient

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Ms. Anitra Hart has been working with the Harnett County Department of Workforce Development directly serving the Youth for the past 3 and a half years. Her dedication to WIA as a whole is apparent in her everyday work, as her peers look towards her as a leader within the office. During PY2013, Ms. Hart enrolled 38 new participants and served a total of 81 WIA Youth. With several of her Youth increasing their Educational Functioning level, enrolling and completing school, participating in various work experiences, and developing their leadership skills through community outreach, and personal development.

As a Case Manager, Anitra has set the standard within her office as to what Case Management should entail. She developed a lesson plan to teach her coworkers the basics of Case Management, and required that each be tested to measure their progress. She even took to the time to earn her Master’s Degree in Counseling.Ms. Charlotte Leach, her WIA Supervisor and the Career Center Coordinator, stated that Ms. Hart is very, very good at her job, and pays close attention to detail. When she was first hired, Ms. Charlotte remembered telling her to “learn her job, and run with it,” and that is exactly what she did. Ms. Charlotte admires the fact that Anitra strives for perfection in every aspect of her work, and is pleased that she is looked to as a leader in the office.

Angela Nicholson, the WIA Youth Services Coordinator, stated the following, “I thoroughly enjoyed working with Anitra. There is an old song that states, ‘ninety-nine and a half-just won’t do’. This song describes Anitra in her work ethics, commitment, and dedication. Conversations between myself and Anitra often end with Anitra stating, ‘Ms. Angela, I just want my cases to be right’.”

Excellence is the best word to describe Mrs. Anitra Hart. She always looks for answers, pays close attention to detail, is flexible, and is always willing to learn. Anitra is truly an asset to both WIA, and our youth population.

Youth Case Manager Anitra Hart (left), received her award from TSWDB Youth Services Coordinator, Angela Nicholson.

Anitra Hart in her office at the Harnett County Department of Workforce Department.

STAFF ACHIEV EMENTS

Outstanding Youth Case Manager Award Recipient

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STAFF ACHIEV EMENTS

Mrs. Jennifer Polk is the epitome of excellence in customer service. Jennifer is driven, compassionate and committed to whatever role that she is placed within. She is a morale builder and enjoys the oversight of task completion. Since the state of North Carolina first announced the transition to Integrated Services Delivery within the Career Centers across the state, Jennifer stepped right into a position of leadership to help steer the Local Area in the right direction. She played a key role in leading the Sampson County Career Center towards complete implementation of this new service strategy, which led to the Sampson County office gaining official certification as an NCWorks Career Center.

The Triangle South Workforce Development Board is not the only agency that recognized the extraordinary leadership abilities of Ms. Polk, the Division of Workforce

Solutions recognized them as well and promoted her to a higher level of management after the NCWorks Career Center of Sampson County received their certification. Even though she is no longer working within the TSWDB’s service delivery area, the Board is happy that her outstanding leadership, commitment, work ethics and dedication to the citizens of Sampson County can now be shared with other citizens in the state of North Carolina.

Jennifer Polk at her Corporate Performance Management graduation in the Fall of 2014.

NCWorks Career Center of Sampson County Assistant Manager, Sandra Webster, accepted the award on behalf of Jennifer Polk. The

word was presented by TSWDB Director Rosalind Cross.

Outstanding Workforce Center Staff Recipient

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STAFF ACHIEV EMENTS

2014 Team Member of the Year Award RecipientTiffany Swenson joined the Triangle South Workforce Development Board Team in August of 2011 as the WIA Adult Services Coordinator. She had recently been employed with the Employment Security Commission, now known as the Division of Workforce Solutions, and hit the ground running in her role within the Workforce Investment Act Program. Having limited WIA experience, she set out to learn all of the responsibilities that her job entailed. Not only did she learn her job well, she became a lover of policies and research. In fact, she is so policy driven that she will “beat a dead horse dead again”, to make sure that everyone understands the key points from the policy. She has grown and expanded the duties as the Adult Services Coordinator and does not mind going the extra mile to get the job done.

Tiffany has helped to facilitate various Business Services Outreach events, as well as serving on planning committees for Veterans and Community Stand Downs in both Lee and Harnett counties. She plays an active role in NCWorks Online as the sole person responsible for the certification of Training institutions and programs for the Local Area. Her oversight and monitoring of the Adult and Dislocated Worker Programs in Chatham, Harnett, Lee, and Sampson Counties have resulted in the Local Area meeting and exceeding all WIA performance standards and has limited the amount of findings during State Monitoring visits. Tiffany’s hard work and dedication has helped to shape the TSWDB into what it is today, and Central Carolina Community College is pleased to have her as a part of the Workforce Development team.

TSWDB Adult Services Coordinator, Tiffany Swenson, received her award from TSWDB Director, Rosalind Cross.

Tiffany Swenson served as the Co-Chair for the planning committee of the Veterans and Community

Standdown in Harnett County in November 2014.

Outstanding Team Member Award Recipient

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Pilgrim’s Pride operates in 12 U.S. states, Puerto Rico and Mexico. These states include Texas, Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. As a whole, Pilgrim’s Pride employs approximately 38,000 people and has the capacity to process more than 36 million birds per week. The company is ranked among the world’s largest protein companies, with net sales totaling $8.1 billion in fiscal year 2012.

The NC Works Career Center of Lee County in Sanford has developed a strong partnership with this company and together, a vast amount of job seekers in the TSWDB local area are able to obtain employment. Since July 1st, 2013, Pilgrim’s Pride of Sanford has hired more than 300 individuals through Career Center referrals. As the 5th largest employer in the TSWDB Local Area, hiring so many individuals through the Career Center system is proof of the positive economic impact Pilgrim’s Pride continues to make in the community.Pilgrim’s Pride also provides financial support to numerous public schools, colleges and universities across the country as part of a company wide effort to encourage employees to pursue continuing education. They are also engaged in local philanthropic efforts, including partnering with the United Way.Additionally, the company maintains an internal management development program where the ultimate goal results in a trainee taking a permanent leadership position at one of the many plant locations. This workforce development program is a 6 month management-trainee program with rotations through plant operations, but with a focus on a key area (such as Human Resources). The comprehensive nature of the program allows individuals the exposure and experience they need to ultimately grow into senior management positions in the industry.

Pilgrim’s Pride understands that workforce development is an expansive subject that includes internal efforts, education systems, workforce development boards and public/private partnerships, and has set the standard for partnering with NC Works Career Centers. By leveraging the relationships at the Centers, they are able to help communicate their employment needs, and allow One Stop staff to focus customer development efforts into skills areas that are immediately employable.

Pilgrim’s Pride of Sanford was awarded the Outstanding Employer Award for the

TSWDB Local Area and was presented the award by members of the NCWorks Career Center of Lee County. Pictured

from left to right: NCWorks Career Center of Lee County staff member, Leon Jackson;

Pilgrim’s Pride representatives, Susan Johnson and Adeleen Ashley; and Career

Center Manager, Josephus Thompson.

TSWDB OUTSTANDING EMPLOYER AWARD

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Board Member Accomplishments:Youth Council Member of the YearScott Daniel was chosen as Youth Council member of the year for his valiant service toward the Youth of our Local Area. Mr. Daniel consistently maintains a presence at Youth Council meetings, and always offers valuable thoughts, insights, and ideas for the service of Youth. Scott’s reliability makes him both trustworthy and dependable, which is why his role in the planning and facilitation of the TSWDB Annual Youth Rally increases each year. Whether he is loading a car, passing out T-shirts, helping to clean up, collecting canned goods, or serving as a workshop moderator, his consistent presence brings additional organization and a much needed peace to those around him.As the Youth Council is faced with the many structural and procedural changes that come along with the implementation of the Workforce Innovation and Opportunity Act (WIOA), the TSWDB Staff, the Youth Council Chair, and other members of the Youth Council all look forward to working with Mr. Daniel to help facilitate these changes. As a leader in Vocational Rehabilitation and the increased partnership that WIOA requires amongst partner programs, Mr. Daniel’s involvement will only increase as more WIOA measures are implemented. The TSWDB is grateful for Scott Daniel’s unwavering devotion to the Youth Council, and his commitment to the Local Area.

TSWDB Member of the YearFaythe Canson Clark was selected as the TSWDB Member of the Year for her countless contributions and years of service on the board. Faythe heads up the Program and Planning Committee, which is a subcommittee of the board and was instrumental in assisting with the development of the Request for Proposal (RFP) project to secure service providers of the WIA Programs. The RPF process is a very important function of the board and is imperative in selecting service providers that will adequately administer the youth, adult and dislocated worker programs within the four-county area of responsibility for the board.

Faythe is a valuable board member and serves on several subcommittees of the board. She is quite vocal and does not back down from issues that she strongly believes in. The board looks forward to Faythe’s input on the development of a new RFP that encompasses the newest legislation, the Workforce Innovation and Opportunity Act.

Scott Daniel at the first TSWDB Awards Banquet in 2012.

Newly appointed Board Chair, Faythe Canson Clark.14

TOTAL PARTICIPANTS SERVED

TO

TAL PROGRAM EXITERSPE

RFOR

MAN

CE

REPO

RT Adults

868Younger Youth (14 – 18)

127

Dislocated Workers

277Older Youth (19 – 21)

78

Adults

96Younger Youth (14 –18)

31

Dislocated Workers

93Older Youth (19 – 21)

2415

Adults

61Dislocated Workers

81

ENTERED EMPLOYMENT RATES

Adults

78Dislocated Workers

95

RETENTION RATES

SIX-MONTHS AVERAGE EARNINGS OF PROGRAM EXITERS

Dislocated Workers $12,956Adults

$11,486

PLACEMENT IN EMPLOYMENT OR EDUCATION OF PROGRAM EXITERS

Youth (14 – 21) 45%ATTAINMENT OF DEGREE OR CERTIFICATE OF PROGRAM EXITERS

Youth (14 – 21) 34%PROGRAM PARTICIPANTS WHO HAVE INCREASED THEIR MATH/READING EDUCATIONAL FUNCTIONING LEVEL WITHIN A YEAR

Youth (14 – 21) 39%The TSWDB Local Area has met all performance goals!

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LABOR MARKET INFORMATION

Percent Change in the Number of Unemployed from July 2013 to June 2014July ‘13 August ‘13 September ‘13 October ‘13 November ‘13 December ‘13 January ‘14 February ‘14 March ‘14 April ‘14 May ‘14 June ‘14 Percent Change

Chatham County 5.8% 5.2% 4.9% 4.6% 4.7% 4.4% 4.9% 4.5% 4.6% 4.2% 4.7% 4.5% -28.9%

Harnett County 10.0% 9.2% 8.4% 8.4% 8.0% 7.7% 8.1% 7.5% 7.5% 7.0% 7.7% 7.4% -35.1%

Lee County 10.9% 10.0% 9.4% 9.4% 9.0% 8.4% 8.7% 8.4% 8.3% 8.1% 8.4% 8.1% -34.6%

Sampson County 7.6% 7.4% 6.8% 6.7% 6.7% 6.5% 6.7% 6.5% 6.4% 5.8% 6.2% 5.9% -28.8%

North Carolina 8.4% 7.9% 7.3% 7.2% 7.0% 6.6% 7.0% 6.6% 6.6% 6.1% 6.6% 6.5% -29.2%

Source: The Labor & Economic Analysis Division (LEAD) of the NC Dept. of Commerce – Local Area Unemployment Statistics (LAUS)

Unemployment Rates


Chatham County 1,968 1,756 1,659 1,561 1,607 1,497 1,644 1,535 1,584 1,422 1,612 1,509 -30.4%

Harnett County 4,965 4,500 4,133 4,137 3,954 3,736 3,934 3,700 3,727 3,484 3,843 3,676 -35.1%

Lee County 2,825 2,568 2,428 2,421 2,282 2,117 2,192 2,112 2,112 2,057 2,176 2,081 -35.8%

Sampson County 2,454 2,321 2,136 2,119 2,086 2,019 2,125 2,003 2,016 1,843 2,000 1,920 -27.8%

North Carolina 400,123 370,910 341,173 339,402 325,480 305,827 323,617 306,639 308,350 282,824 313,347 302,775 -32.2%

Source: The Labor & Economic Analysis Division (LEAD) of the NC Dept. of Commerce - Local Area Unemployment Statistics (LAUS)

Number of Unemployed

17



Chatham County 5.8% 5.2% 4.9% 4.6% 4.7% 4.4% 4.9% 4.5% 4.6% 4.2% 4.7% 4.5% -28.9%

Harnett County 10.0% 9.2% 8.4% 8.4% 8.0% 7.7% 8.1% 7.5% 7.5% 7.0% 7.7% 7.4% -35.1%

Lee County 10.9% 10.0% 9.4% 9.4% 9.0% 8.4% 8.7% 8.4% 8.3% 8.1% 8.4% 8.1% -34.6%

Sampson County 7.6% 7.4% 6.8% 6.7% 6.7% 6.5% 6.7% 6.5% 6.4% 5.8% 6.2% 5.9% -28.8%

North Carolina 8.4% 7.9% 7.3% 7.2% 7.0% 6.6% 7.0% 6.6% 6.6% 6.1% 6.6% 6.5% -29.2%



Chatham County 1,968 1,756 1,659 1,561 1,607 1,497 1,644 1,535 1,584 1,422 1,612 1,509 -30.4%

Harnett County 4,965 4,500 4,133 4,137 3,954 3,736 3,934 3,700 3,727 3,484 3,843 3,676 -35.1%

Lee County 2,825 2,568 2,428 2,421 2,282 2,117 2,192 2,112 2,112 2,057 2,176 2,081 -35.8%

Sampson County 2,454 2,321 2,136 2,119 2,086 2,019 2,125 2,003 2,016 1,843 2,000 1,920 -27.8%

North Carolina 400,123 370,910 341,173 339,402 325,480 305,827 323,617 306,639 308,350 282,824 313,347 302,775 -32.2%

Source: The Labor & Economic Analysis Division (LEAD) of the NC Dept. of Commerce - Local Area Unemployment Statistics (LAUS)

18

2012 2013 Percent Change from 2012 to 2013

Chatham County 65,001 65,991 1.5%

Harnett County 119,058 122,124 2.5%

Lee County 58,732 59,471 1.2%

Sampson County 63,693 63,924 0.4%

North Carolina 9,654,079 9,749,266 1.0%

Source: US Census Bureau – American Community Survey 3-year estimates

Population

Average Weekly Wage per Employee3rd Quarter 2013 4th Quarter 2013 1st Quarter 2014 2nd Quarter 2014

Chatham County $621 $663 $614 $626

Harnett County $598 $631 $594 $602

Lee County $682 $723 $735 $690

Sampson County $593 $678 $624 $608

North Carolina $816 $860 $913 $818


Employee Wage


19

New Industry Employment 2013

Chatham County No Data

Harnett County 425

Lee County No Data

Sampson County 65

North Carolina 12,881

New Industry Employment (115): Number of new employees estimated and reported to the Department of Commerce at the time an industry announces location plans. The data are obtained from newspaper articles obtained through a clipping service and state and county industrial development representatives. The state may differ from the sum of counties due to suppression. Source: State Agency Data: Department of Commerce

New / Expanded Industry Employment

Expanded Industry Employment 2013

Chatham County 13

Harnett County 16

Lee County No Data

Sampson County No Data

North Carolina 13,152

Expanded Industry Employment (116): Number of new employees estimated and reported to the Department of Commerce at the time an industry announces expansion plans. The data are obtained from newspaper articles obtained through a clipping service and state and county industrial development representatives. The state may differ from the sum of counties due to suppression. Source: State Agency Data: Department of Commerce


20

FINANCIAL REPORTPY 2013 ALLOCATIONS

PY 2013 EXPENDITURES

CONT

RACT

OR: J

OIN

T ORANGE CHATHAM COMMUNITY ACTION

CONT

RACT

OR: H

ARNE

TT CO. DEPT. OF WORKFORCE DEVELOPMENT

PR

OGRAM EXPENDITURESAdult

Chatham County

Dislocated Worker Chatham County

Adult Lee County

Dislocated Worker Lee County

$174,894$293,750$257,899$221,740

Adult Harnett County

Dislocated Worker Harnett County

Youth Harnett County

Adult Sampson County

Dislocated Worker Sampson County

Youth Sampson County

$299,539$256,612$217,057$175,453$206,673$113,580

CHATHAM COUNTY TOGETHER!

Youth $97,367

Adult Program

Dislocated Worker Program

Youth ProgramAdult

Administrative

33%29%20%18%

TOTAL CONTRACTOR ALLOCATION

$2,434,409

21

LEE COUNTY DEPARTMENT OF YOUTH AND FAMILY SERVICES

Youth $119,844

CHATHAM COUNTY:Name: Clark, Faythe CansonOccupation: Director, Faythenme L3CSector: Private Board Chair

Name: Jones, DeannaOccupation: Business Relations Representative, NC Department of Health and Human ServicesSector: Community Based Organization

Name: Millard, MaryOccupation: HR ProfessionalSector: Private

Name: Reid, DianneOccupation: Executive Director, Chatham County Economic Development CorporationSector: Economic Development

Name: Ruffin, JohnOccupation: President/CEO, JD Ruffin Associates, Inc.Sector: Private

HARNETT COUNTY:Name: Blue, CarolynOccupation: Workfirst Employment Social Worker, Department of Social ServicesSector: Public Assistance

Name: Daniel, ScottOccupation: Unit Manager, NC Department of Health and Human Services, Vocational RehabilitationSector: Vocational Rehabilitation

Name: Dula, NicholasOccupation: Economic Development Director, County of HarnettSector: Economic Development

Name: Hieb, RussellOccupation: Russell Hieb Management ConsultantSector: Private Vice Chair

Name: Jackson, NancyOccupation: Business Owner, Zaxby’s and Jackson Hewitt Tax ServicesSector: Private

Name: Roberts, JimOccupation: Vice President for Business and Treasurer, Campbell UniversitySector: Education

LEE COUNTY:Name: Dolan, MaxOccupation: VA Contracts Benefits BrieferSector: Private

Name: Kain, RobertOccupation: Director of Human Resources, Frontier Spinning Mills, Inc.Sector: Private

Name: Ledford, BruceOccupation: Net AppSector: Private

Name: Moss, MegOccupation: Hospice Care Consultant, Community Home Care and HospiceSector: Private

Name: Thompson, JosephusOccupation: NCWorks Career Center Manager-Sanford, NC Department of Commerce, Division of Workforce SolutionsSector: Public Employment Agency

Name: Womack, JimOccupation: OwnerSector: Private Vice Chair

SAMPSON COUNTY:Name: Parker, HarryOccupation: OwnerSector: Private

Name: Pearsall, EugeneOccupation: Owner, Eugene’s Trucking Inc.Sector: PrivateVice Chair

Name: Royal, AlonzaOccupation: Human Resource Development, Sampson Community CollegeSector: Education

Name: Timmons, EdwardOccupation: Tarheel Challenge AcademySector: Community Based Organization

Name: Williams, DonnaOccupation: Co-Owner, Temporary ConnectionsSector: Private

BOARD MEMBER DIRECTORY

YOUTH COUNCIL DIRECTORYName: Daniel, ScottOccupation: Unit Manager, NC Department of Health and Human Services, Vocational Rehabilitation, TSWDB Member, Youth Council Committee

Name: Faircloth, SueOccupation: American Indian Workforce Development Coordinator, NC Commission of Indian Affairs, Youth Council Member

Name: Gonzales, JanieOccupation: Transition Coordinator, Harnett County Schools, Youth Council Member

Name: Hart, AnitraOccupation: WIA Youth Case Manager, Harnett County Department of Workforce Development,WIA Youth Services Provider

Name: Hieb, RussellOccupation: Russell Hieb Management Consultant, TSWDB Member, Youth Council Committee

Name: Hill, SheilaOccupation: Community Learning Center Director, Save the Seed 21st Century, Youth Council Member

Name: Jones, DeannaOccupation: Business Relations Representative, NC Department of Health and Human ServicesTSWDB Member, Youth Council CommitteeName: Anthony IzzardOccupation: Focus on Fathers Coordinator, Chatham County Health Department, Youth Council Member

Name: McDougald, PennyOccupation: Head Start Teacher, Johnston-Lee-Harnett Community Action Co-Chair, Parent of Eligible Youth Participant

Name: Meadows, GeraldineOccupation: WIA Youth Case Manager, Lee County WIA Youth Services, WIA Youth Services Provider

Name: Patterson, TravisOccupation: WIA Youth Case Manager, Communities in Schools Chatham County, WIA Youth Services Provider

Name: Sanders, KittraneOccupation: Extension Agent, NC Cooperative Extension Chair

Name: Simmons, FrancesOccupation: WIA Youth Case Manager, Harnett-Sampson Youth Program, WIA Youth Services Provider

Name: Stephens, Susan Z. Occupation: Transition Coordinator for Exceptional Children, Harnett County SchoolsYouth Council Member

Name: Smith, HaroldOccupation: Assistant Manager, NCWorks Career Center Lee County, Youth Council Member

Name: Stone, GingerOccupation: Instruction, Sampson County Schools, Youth Council Member

Name: Teasley, KarenOccupation: 21st CCLC Director, Dunn Police Athletic League, Youth Council Member

Name: Timmons, EdwardOccupation: Tarheel Challenge AcademyTSWDB Member, Youth Council Committee

Name: Williams, BrunellOccupation: Chief Financial Director, Think Smart Outreach Center, Youth Council Member

Name: Woods, BrandyOccupation: Executive Director, Kidds Place Inc., Youth Council Member

22

Rosalind CrossDirector of Workforce Development and WIA________________________________The Director carries out the agenda of the Triangle South Workforce Development Board by providing management and oversight to operational activities of the Workforce Investment Act, to include (1) supervision of WIA program operations and operations staff; (2) management of departmental budgeting and finances. The Director assesses and evaluates service delivery strategies and service provider outcomes; leads efforts to implement innovative and effective programs and services through the Workforce Investment Act in keeping with state and federal policy direction, and prepares policies according to the Workforce Investment Act and other operations activities. In cooperation with staff and workforce development board committees, the Director develops WIA Requests for Proposals, reviews proposal submissions, recommends selection of service providers, and develops and oversees implementation of contracts. The Directors also serves as the lead contact with programmatic and administrative monitors and auditors from state and federal agencies.

Adena MitchellWIA Performanceand Communications Coordinator/Accountability Specialist________________________________The Performance and Communications Coordinator/Accountability Specialist serves as the “Super User” for the Local Area, and is responsible for monitoring and analyzing data in NCWorks Online. The Performance and Communications Coordinator is responsible for monitoring performance and serves as a liaison with the contractors to ensure that performance measures are met. Mrs. Mitchell serves as the Equal Opportunity Officer.

Dottie CieciorkaFiscal Coordinator________________________________The Fiscal Coordinator is responsible for reviewing, auditing, and coding program expenditures and contractor budgets. The Fiscal Coordinator, in conjunction with the Triangle South Board, creates and tracks the annual budget for availability and expenditure of funds for the WIA programs.

AngelaNicholsonYouth Services Coordinator________________________________The WIA Youth Program Coordinator plans, organizes, and coordinates youth activities throughout the Local Area. The Youth Program Coordinator is responsible for providing oversight and monitoring to the youth program operators for program compliance. This position also helps to coordinate the activities of the Youth Council.

Tiffany SwensonAdult Services Coordinator________________________________The WIA Adult Services Coordinator provides oversight to case management and assists with the development of policies. The Adult Services Coordinator is responsible for reviewing and certifying training programs in NCWorks Online. The Adult Services Coordinator is responsible for providing oversight and monitoring to the adult and dislocated worker program operators for program compliance.

Mike PelusoWIA Business Services Coordinator________________________________The WIA Business Services Coordinator (BSC) builds connections between private and public-sector businesses and the workforce development system. The BSC is responsible for enhancing working relationships between the Board and area business, economic development, and the JobLink Career Centers. The BSC helps businesses to identify workforce needs while promoting a culture of continuous improvement and customer service. The position includes oversight to the Incumbent Workforce Development Program and On the Job Training (OJT) Program.

STAFF DIRECTORY

23

NCWORKS CAREER CENTER – LEE COUNTY1909 Lee Ave. | Sanford, NC 27330_________________________________________________

Monday – Friday: 8:30 a.m. to 5:00 p.m.Phone: (919) 935-3135Fax: (919) 775-2243_________________________________________________

CONTACTS: Josephus Thompson, NCWorks Career Center ManagerFredricka Dale, WIA Case ManagerTamara Patterson, WIA Case ManagerGeraldine Meadows, WIA Youth Case Manager

NCWORKS CAREER CENTER – SAMPSON COUNTY115 North Blvd. | Clinton, NC 28328_________________________________________________

Monday – Friday: 8:30 a.m. to 5:00 p.m.Phone: (910) 592-5756Fax: (910) 592-1502_________________________________________________

CONTACTS:Sandra Webster, Interim Career Center ManagerMary Warren, WIA Case ManagerTori Herring, WIA Case Manager

WIA SERVICE LOCATION DIRECTORY

24

SILER CITY DWS OFFICE225 E. Beaver St. | Siler City, NC 27344_________________________________________________

Monday – Friday: 8:30 a.m. – 5:00 p.mPhone: (919) 742-7454Fax: (919) 742-2103_________________________________________________

CONTACTS:Geraldine Brady, Employment SpecialistMark Sessoms, Employment Specialist

HARNETT COUNTY CAREER CENTER AFFILIATE – DUNN101 Hunt Valley Dr. | Dunn, NC 28334_________________________________________________

Monday – Friday: 8:30 a.m. – 5:00 p.m.Phone: (910) 891-2915Fax: (910) 891-2918_________________________________________________

CONTACTS:Dave Taylor, Employment SpecialistElaine Blackmon, Employment SpecialistTheodore Robbins, Employment Specialist

CHATHAM COUNTY CAREER CENTERCentral Carolina Community College764 West St. | Pittsboro, NC 27312_________________________________________________

Monday – Thursday: 8:30 a.m. to 5:00 p.m. Phone: (919) 545-8054 Fax: (919) 545-8005_________________________________________________

CONTACTS:Christopher Moses, InstructorKeisha Nettles, WIA Case ManagerEdward Grady, WIA Case Manager

COMMUNITIES IN SCHOOLS – CHATHAM COUNTY208 North Chatham Ave. | Siler City, NC 27344_________________________________________________

Monday – Friday: 9:00 a.m. to 5:00 p.m.Phone: (919) 663-0116 Fax: (919) 642-0164_________________________________________________

CONTACTS: Kim Caraganis, Executive DirectorTravis Patterson, WIA Youth Case Manager

HARNETT COUNTY DEPARTMENT OF WORKFORCE DEVELOPMENT/CAREER CENTERCentral Carolina Community College | 1137 E. Cornelius Harnett Blvd. | Lillington, NC 27546_________________________________________________

Monday – Thursday: 8:00 a.m. to 5:00 p.m. Friday: 7:00 a.m. – 3:30 p.m. Phone: (910) 893-2191 Fax: (910) 814-4046_________________________________________________

CONTACTS: Charlotte Leach, WIA Manager / Career Center CoordinatorApril Gale, WIA Case ManagerSherry Johnson, WIA Case ManagerAnitra Hart, WIA Youth Case Manager

HARNETT SAMPSON WIA YOUTH PROGRAMBldg. B, Rm. | 133 405 Co. Complex Rd. P.O. Box 1713 | Clinton, NC 28329_________________________________________________

Monday – Wednesday: 8:00 a.m. to 5:00 p.m.Phone: (910) 590-2735Fax: (910) 590-2968_________________________________________________

CONTACTS:Frances Simmons, WIA Case Manager

JOINT ORANGE CHATHAM COMMUNITY ACTION35 W. Chatham St., P.O. Box 27Pittsboro, NC 27312_________________________________________________

Friday: 8:30 a.m. to 5:30 p.m.Phone: 919) 542-4781Fax: (919) 542-0563_________________________________________________

CONTACTS: Faye Hall, WIA Manager

SAMPSON COMMUNITY COLLEGEP.O. Box 318 1801 Sunset Ave. Clinton, NC 28329-0318_________________________________________________

Monday – Thursday: 8:00 a.m. to 5:00 p.m.Friday: 8:00 a.m. to 3:00 p.m.Phone: (910) 592-7176 ext. 4104Fax: (910) 592-8048_________________________________________________

CONTACTS:Kate Brown, WIA ManagerAlonza Royal, OJT/Work Experience Coordinator

CERTIFIED NCWORKS CAREER CENTER

WIA SERVICE PROVIDERS

DIVISION OF WORKFORCE SOLUTIONS

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