Antonio Francisco3385 C South Broad Street | Hamilton, NJ 08610 | antonio.francisco1979@gmail.com | (917)272-3255

SUMMARY OF EXPERIENCE:Excellent hands-on experienced IT professional with highly efficient technical skills. Accomplished in project development, troubleshooting skills, hardware and software installations, Audio/Visual equipment and technologies. Critical thinker who can quickly adapt and learn new technologies, develop expertise and produce instant analysis. Superb management of PowerPoint/WebEx presentations, video conferencing/recording, lectures and panel discussions. Efficiently contribute creative, imaginative and analytical thinking to produce excellent results. Great leadership skills with the ability to work alone or on team projects. Can reliably accomplish tasks with minimal supervision while maintaining a seamless workflow and producing high-quality work.

SKILLS: Audio/ Video Conferencing Creston, LifeSize, Cisco A/V, Polycom, Revo

Labs WebEx - Sound Path/ Live meeting, PGI Citrix Support/ Xen desktop, TeamViewer, RDP Microsoft Office 2003/2007/2010/2013 Exchange 2000,2003, 2008, and 2010 Windows 7, 8 and XP , Windows Server 2003/

2008, Linux, Mac OS Workshare Professional iManage Worksite/Desksite/Filesite Adobe Photoshop, Illustrator, acrobat

professional, Nuance PDF Professional Numera IT ticketing system

Blackberry Enterprise Server Mobile devices (Androids, iPhones, Windows,

Blackberries) Skilled in PC and portable hardware architecture Software management and installation Printer troubleshooting Avaya server/voicemail system management Interaction Mimosa Archiving Right Fax, Billback Team player and a high level of self-motivation Patient, friendly, and approachable demeanor Fluent in Spanish

EMPLOYMENT HISTORY:

Lowenstein Sandler LLP, New York, N.Y. 5/2013-2/2015 Enterprise Conference Center Technology Coordinator

Provided high-quality support of all video and audio conferencing needs of up to 200 participants. Worked with vendors and networking team to configure, design and implementation of A/V systems. Performed routine inspections to ensure A/V equipment and event rooms were operational. Reviewed calendar of scheduled events and configured A/V equipment for specified events. Recommended and adjusted sound quality of microphones for meetings and events. Provided A/V support during Firm events and meetings. Provided training and assisted staff with A/V needs. Recommended and purchased A/V equipment. Monitored network equipment hard ware and software Monitored temperature systems and IDF rooms Configured and mounted HP Servers Effectively handled IT budget. Supported HP, Epson and Canon printers Maintained and setup laptop, PC, Apple hardware and software

Herrick, Feinstein LLP, New York, N.Y 10/2008 -5/2013 Senior Technical support Specialist

Successfully supported Herrick’s New York, Newark and Princeton offices by troubleshooting various technical issues for over 300 users via phone, email, in person or remote control of their desktops as needed.

Created tickets for each issue in order to maintain a monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.

As a Senior Analyst, I worked closely with the Technical Support Manager and performed as Acting Manager when she was off-site.

Mentored and trained junior staff. Accomplished several Firm rollouts such as hardware upgrades, Windows 7 and MS Office 2010,

Interaction rollout, deployed and maintained iManage Worksite, Blackberry rollout, when we changed carriers. Responsible for supporting and training users during these rollouts.

Prepared hardware/ software guidelines to ensure compatibility in the transition from Windows XP to Windows 7 environment.

Implemented a virtual imaging environment that allowed the imaging of up to 100 machines at one time, reducing the readiness process dramatically.

Testing of images package/ clones. Deployed dual display configuration firm wide. Responsible for user profile rebuilds and exchange 2010 maintenance. Comprising of the evening status report, which serves as a guideline for the next day’s workload. Researching new technologies to accommodate technical needs more efficiently. Go to guy when the going gets tough. Management of the Firms Blackberry Enterprise Server, Android and iOS enabled devices.

Davis and Gilbert Law Offices, New York, N.Y 01/2008 - 4/2008 Help Desk and Technical Support

While at Davis and Gilbert, successfully implemented Workshare into the Microsoft Office Suite, and completed the company roll out of Workshare.

Helped to maintain Davis and Gilbert Help Desk coordinated by implementing new technologies such as add-ons for easier access to our Citrix servers by the end users.

Received on-average 75 calls per day and had a resolution rate of 90%. Successfully managed the tracking of all loaner Laptops for the law firm and maintained them ready at all

times. As a network administrator, maintained company servers running efficiently at all times. Employed Symantec imaging server and configuration of Norton Ghost for proper imaging of

new workstations to be rolled out. Coordinated the distribution of 200 Dell flat screen monitors replacing outdated Dell CRT’s. Responsible for the setting up of video conferring and presentation equipment . Used Citrix Presentation Server To VPN with Clients. Applied Crosstalk and Ultra VLC to remote into Users computers, thus increasing the work flow. Helped with Blackberry account syncing and setup, also Blackberry configuration of RSA tokens’ for

Citrix authenticating.

United States Army 02/2006 - 02/2008Divisions I.T Officer

United States Navy, V3 Division, Aviations Department/ Primary flight 02/2002 - 02/2006 Departmental Computer technical support and administrator

Administered Account management, User rights and control under Windows 2000 and Windows 2003. Used Helpdesk connect ticketing to manage over 200 incident calls per day. Applied a series of improvements to manage the Helpdesk team of 15 members, thus maintained 1,237

ship board desktop and laptop computers functioning efficiently 24 hours a day, keeping the ships mission unhindered and resources always ready and available.

Responsible of weekly one-hour seminars aimed at helping the users to have a better understanding of Computer Applications and Hardware.

Attended monthly group and department meetings and shared status updates with higher ranking officials. Automated the installation of software to 1,027 end-user PCs via DOS batch files/ Scripts. Responsible for researching and buying a new Technical equipment and software, coordinated installation

and setup.

Departmental Requisitions and Parts Petty Officer As the Aviation Departments Requisitions Parts Petty Officer I diligently and flawlessly managed to track

all materials and supplies needed for the Aviation department to accomplish its goals and/or missions.

Control Tower Manager Responsible for a 25 man unit and maintained flight deck control ready 24 hours a day. Analyzed the organizational structure and workload of my division; established long and short term

resources required for planning and training. Worked closely with higher ranking authorities so as to coordinate departmental needs and aircraft

handling procedures, ensured the proper execution as required.

AWARDS RECEIVED: Global War On terrorism Service Medal Humanitarian Service Medal Overseas service ribbon National Defense Medal