Antonio Francisco441 Whitehead Rd. | Hamilton, NJ 08619 | antonio.francisco1979@gmail.com | (917)272-3255

SUMMARY OF EXPERIENCE:Excellent hands-on computer hardware and software troubleshooting experience who can reliably accomplish tasks and need little supervision to maintain workflow while producing quality work. Critical thinker who can learn quickly, develop expertise, and produce instant contributions in analysis of computer hardware and software, project development and team management. Expert knowledge of Audio/Visual equipment and coordination of PowerPoint/WebEx presentation, video conferencing, lectures and panel discussions, video recording as well as other AV technologies. Effectively handle tech related budgeting and Possess a valuable blending of workforce and military leadership, creative and analytical abilities that combine efficiency with imagination to produce excellent results.

EDUCATION:Katherine Gibbs of New York, New York, NY – BA Computer Network OperationsGraduated June 2008

SKILLS: Audio/ Video Conferencing Creston, LifeSize, Cisco A/V, Polycom, Revo

Labs WebEx - Sound Path/ Live meeting, PGI Citrix Support/ Xen desktop, TeamViewer, RDP Microsoft Office 2003/2007/2010/2013 Exchange 2000,2003, 2008, and 2010 Windows Xp, Windows 7 and 8 , Windows

Server 2003/ 2008, Linux, Mac OS Workshare Professional iManage Worksite/Desksite/Filesite Adobe Photoshop, Illustrator, acrobat

professional, Nuance PDF Professional

Namura Track I.T ticketing system Blackberry, and Blackberry Enterprise server Android OS integration/ Devices PC Hardware Architecture HP LaserJet and printer technician Avaya phone server/ voicemail system

management Interaction Mimosa Archiving Right Fax, Bill back Team Player, and a high level of self-initiative Patient, friendly, and approachable demeanor Fluent in Spanish

EMPLOYMENT HISTORY:

Lowenstein Sandler LLP, New York, N.Y. 5/2013-2/2015 Enterprise Conference Center Technology Coordinator

Recommended and purchased Audio/Video equipment. Worked with vendors on design and implementation of Audio/Video systems. Managed Audio/Video vendor agreements and new designs/installations of Audio/Video equipment. Performed weekly inspections to ensure Audio/Video equipment and events room is operational. Reviewed calendar of scheduled events and configures Audio/Video equipment for specified event. Recommended and adjusts sound quality of microphones for meetings and events. Provided Audio/Video support during firm events and meetings. Provided training and assists staff with Audio/Video needs.

Herrick, Feinstein LLP, New York, N.Y 10/2008 -5/2013 Senior Technical support Specialist

Successfully support Herrick’s New York, Newark and Princeton offices Accomplished the rollout of Windows 7, and office 2010 Prepared hardware/ software guidelines to ensure compatibility in the transition from Windows XP to

Windows 7 environment

Implemented a virtual imaging environment that allowed the imaging of up to 100 machines at one time, reducing the readiness process dramatically.

Testing of images package/ clones Deployed dual display configuration firm wide Responsible for user profile rebuilds and exchange 2010 maintenance. Comprising of the evening status report, which serves as an guideline for the next days workload Researching new technologies to accommodate tech needs more efficiently Go to guy when the going gets tough Managing of the firms Blackberry enterprise server, Android and iOS enabled devices Deployment and maintenance of iManage Worksite

Davis and Gilbert Law Offices, New York, N.Y 01/2008 - 4/2008 Help Desk and Technical Support

While at Davis and Gilbert, successfully implemented Workshare into the Microsoft Office Suite, and completed the company roll out of Workshare.

Helped to maintain Davis and Gilbert Help Desk coordinated by implementing new technologies such as add-ons for easier access to our Citrix servers by the end users.

Received on-average 75 calls per day and had a resolution rate of 90% Successfully managed the tracking of all loaner Laptops for the law firm and maintained them ready at all

times. As a network administrator, maintained company servers running efficiently at all times. Employed Symantec imaging server and configuration of Norton Ghost for proper imaging of

new workstations to be rolled out. Coordinated the distribution of 200 Dell flat screen monitors replacing outdated Dell CRT’s. Responsible for the setting up of video conferring and presentation equipment Used Citrix Presentation Server To VPN with Clients. Applied Crosstalk and Ultra VLC to remote into Users computers, thus increasing the work flow. Helped with Blackberry account syncing and setup, also Blackberry configuration of RSA tokens’ for

Citrix authenticating.

United States Army 02/2006 - 02/2008Divisions I.T Officer

United States Navy, V3 Division, Aviations Department/ Primary flight 02/2002 - 02/2006 Departmental Computer technical support and administrator

Administered Account management, User rights and control under Windows 2000 and Windows 2003. Used Helpdesk connect ticketing to manage over 200 incident calls per day. Applied a series of improvements to manage the Helpdesk team of 15 members, thus maintained 1,237

ship board desktop and laptop computers functioning efficiently 24 hours a day, keeping the ships mission unhindered and resources always ready and available.

Responsible of weekly one-hour seminars aimed at helping the users to have a better understanding of Computer Applications and Hardware.

Attended monthly group and department meetings and shared status updates with higher ranking officials. Automated the installation of software to 1,027 end-user PCs via DOS batch files/ Scripts Responsible for researching and buying a new Technical equipment and software, coordinated installation

and setup.

Departmental Requisitions and Parts Petty Officer As the Aviation Departments Requisitions Parts Petty Officer I diligently and flawlessly managed to track

all materials and supplies needed for the Aviation department to accomplish its goals and/or missions.

Control Tower Manager Responsible for a 25 man unit and maintained flight deck control ready 24 hours a day. Analyzed the organizational structure and workload of my division; established long and short term

resources required for planning and training. Worked closely with higher ranking authorities so as to coordinate departmental needs and aircraft

handling procedures, ensured the proper execution as required.

AWARDS RECEIVED: Global War On terrorism Service Medal Humanitarian Service Medal Overseas service ribbon National Defense Medal