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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 1

“Communication with People with Disabilities in Disasters ”

The Session is Scheduled to begin at 2:00 pm ET

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Telephone Option: 712‐432‐3100 Access Code: 930098 (not a toll free #)

The content and materials of this session are the property of the ADA National Network and the presenters and cannot be used and/or distributed without permission. For permission to use training content or obtain copies of materials used as part of this program please contact [email protected]

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Franklin Barnes – Emergency Manager, Oklahoma CityJay Doudna – Oklahoma DRS; Oklahoma Library for the

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y ; yBlind

Stephanie Nichols - Sign Language Resource ServicesJan Hatch – Program Manager, Oklahoma DRS

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Public Information and Warning

Public Information and Warning is a core capability needed for all five mission areas:◦ Prevention◦ Protection◦ Mitigation

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g◦ Response◦ Recovery


The capability to deliver coordinated, prompt, reliable, and actionable information to the whole community through the use of clear, consistent, accessible, and culturally and linguistically appropriate methods tolinguistically appropriate methods to effectively relay information regarding any threat or hazard, as well as the actions being taken and the assistance being made available, as appropriate.

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Three types:◦ Warnings◦ Emergency Public Information◦ Public Information

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A warning is issued when a threat or hazardous event is occurring, is imminent, or has a very high probability of occurring.

A warning is used for conditions posing a threat to life or propertythreat to life or property.

Two key components of a warning:◦ What is the hazard or threat◦ What action to take to protect yourself

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National Weather Service◦ Hazardous weather and hydrological events

Incident Commander◦ Fire Department◦ Law Enforcement

Emergency Management Operators

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Use multiple methods to communicate warnings and evacuations.

Consider using text based messages, Consider using text based messages, they are accessible communications◦ Read by people who are deaf◦ Text to speech for people who are blind

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All-hazards weather radio ◦ Visual display with text messages◦ Also has an audible warning and message

Twitter Alerts◦ If you have a Twitter account you can also receiveIf you have a Twitter account you can also receive

critical updates directly to your phone from FEMA and other emergency organizations with.◦ Twitter Alerts are the fastest way to get essential

information when you need it most.

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Goal – To protect public health and safety Timely Accurate Clear

P i Precise

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Examples:◦ Actions to take to protect oneself and family Evacuate Shelter-in-Place◦ Evacuation routes◦ Boil water orders◦ Evacuation Center locations◦ Mass Care Shelter locations

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Not emergent information, usually related to recovery operations

Examples:◦ Points of Distribution (POD) sites◦ Separation of debris◦ Separation of debris◦ Donations◦ Volunteers◦ Feeding sites◦ Where to go for disaster assistance

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Consider partnering with organizations and agencies who serve people with disabilities.◦ Assist you with distributing public information to

their clients and members◦ They usually have up to date contact informationy y p◦ They have existing relationships and trust with the

people you need to communicate with◦ They can communicate in an appropriate accessible

method and format.

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People who are Blind or Visually Impaired

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Neither deaths nor injuries amongst persons who are blind or visually impaired.

Appears National Weather Service, emergency management and the community has done a god job getting the word outgod job getting the word out

Six Visual Services clients were displaced from their homes and assisted by the Department of Rehabilitation Services

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How do People Who are Blind or Visually Impaired Learn of an Emergency? Radio TV Internette et By phone from a friend Neighbor Tornado Siren Weather Radio Smart phone accessible Apps

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What do you do if a Person who is Blind or Visually Impaired arrives at a Shelter with no assistance? First ask: How may I assist you? This applies to anyone who appears to have a This applies to anyone who appears to have a

visual disability even if they have a guide dog. Assistance should be provided to complete

any necessary paperwork

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Make all informational material in accessible format including:◦ Braille◦ Large Print◦ Audio recordingg◦ Staff read it to them in a private place

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Familiarize the person with their surroundings

Designate a Guide Dog relief area Accessible communications – sighted guide

techniquetechnique◦ Familiarize with surroundings◦ Taking them anywhere in the shelter Food service Bathrooms Medical services

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Determine their degree of sight and hearing loss to determine their method of communication.

If they are deaf-blind they will likely have a method to communicatemethod to communicate.

May have a card with them that tells you their method of accessible communication.

If someone shows up who is deaf-blind without a caregiver someone will need to stay with them.

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How do first responders identify the blind and visually impaired persons in their community?

Contact state agencies or local private agencies serving people who are blind oragencies serving people who are blind or visually impaired.

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How do you disseminate public information to people who are blind or visually impaired?

Partner with state agencies and local private agencies serving people who are blind or visually impairedvisually impaired.◦ Up-to-date Client lists◦ Accessible communication methods for each client◦ Clients usually trust them because of their

relationship

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Identify yourself Take a neighbor or someone they know or

trust with you Most likely accessible communication will be

to verbally tell them:to verbally tell them:◦ They need to evacuate◦ Why they need to evacuate◦ What actions they should take

Remember to evacuate the guide dog too!

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State and local private agencies serving blind and visually impaired individuals.

Consumer organizations◦ Local chapter of the American Council of the Blind

(ACB)(ACB)◦ Local chapter of the National Federation of the Blind

(NFB) Need local training from staff who are familiar

with your area

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Simulcasting works good Smart phone accessible Apps work good Continued outreach with blind and visually

impaired groups

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Deaf Community Outreach During Outreach During an EmergencyWHAT WE LEARNED MAY 2013

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Partnering with community groups

Team with established groups in the community National Association of the Deaf (NAD) affiliates ( )

in most states Registry of Interpreters for the Deaf (RID) affiliates

in most states State departments specializing in Deafness College/ Universities with Deaf related degrees

and programs Sign Language service entities

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Before May 2013

Attend emergency management meetings American Red Cross American Red Cross FAST - Functional Assessment Support Team Get in contact with emergency management

groups

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Live Broadcasts

►American Sign Language interpreter should be on screen during live broadcastssc ee du g e b oadcas s

►Captioning should be present during live announcements

►Sign Language and captioning should be used together

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In the Wake of the Storm

We knew storms were imminent Warned Deaf clients through interpreters in field Warned Deaf clients through interpreters in field Called Deaf clients Notified all working interpreters in the field

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Search and Rescue

Deaf families homes’ directly hit (no hearing person present)

Along with verbal calls, use flashing lights, (safely) bang on wood/metal to get response

Have interpreters ready to assist: During search, in shelters, at Multi Agency Resource Centers (MARC), Disaster Recovery Centers (DRC), and Incident Command Posts

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Other accommodations

Printed material Writing back and forth Writing back and forth Picture boards Gestures/ Signals Face the person as you speak Don’t rely on lip-reading (but may be useful to some) Batteries for hearing aids

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Community took action

Community had intimate knowledge of families affected

We immediately did a roll call, and assessed needs Volunteers were gathered to help Donations started coming in

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Long Term Recovery

Deaf community and organizations needs to be involved in various Task Force and Long gTerm Recovery groups

Deaf leaders and victims should be consulted so state agencies have first hand knowledge

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What have we learned?

► FEMA suggests you: Carry a pre-printed accommodation and access card that has your contact information as well as those who can be notified on your behalf. The ycard should also include key phrases that will help others communicate with you such as I cannot hear sirens or alarms and I use American Sign Language and need an interpreter.

State commission which focuses on all the needs of the Deaf

Make sure all live announcements and news conferences are captioned, and have American Sign Language interpretation

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People with Cognitive Disabilities

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Verbal Low Verbal Non-Verbal

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Speak calmly Give extra time for the person to process

what you are saying and to respond. Speak directly to the person

h Use short sentences Use simple, direct, concrete words and

phrases with no more than one or two steps

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Don’t give multiple commands – ask or state one thing at a time

Use accurate , honest information Use pictures and objects to illustrate your

dwords◦ Point to your ID picture as you say who

you are, ◦ Point to any protective equipment as you

speak about it.

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Write brief instructions on a pad if the person can read

Avoid using phrases that may have more than one meaningR d di t ti f l Reduce distractions, for example:◦ Lower volume of radio, ◦ Use flashing lights on vehicle only when necessary

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My name is.... I'm here to help you, not hurt you. I am a ... (name your job)

I am here because ... (explain the situation) I look different than my picture on my

b d b (f l ifbadge because ... (for example, if you are wearing protective equipment)

Show your picture identification badge (as you say the above).

Show that you are calm and competent.

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What will happen When events will happen How long this will last or when things will

return to normalh h l d When the person can contact or rejoin loved

ones

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Repeat reassurances Repeat encouragement Provide frequent updates on what's

happening and what will happen nextd l ( l d Consider using written material (including

signs) in everyday language. Public address system announcements in

simple language.

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Simple concise direct sentences with words appropriate for their cognitive age

Pictures Common hand gestures

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Look for special communication information (for example, is the person using sign language)?

Yes or No questions - They can shake or nod their headtheir head

Pictures American Sign Language

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Communications Board Picture Board All types of “in person” or face to face

communications:I h fi ld◦ In the field◦ Office or field office◦ Shelter◦ Disaster Recovery Center

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Pictogram/Pictograph Uses images for communications Pictogram is a "telegram language" All types of “in person” or face to face

i icommunications:◦ In the field◦ Office or field office◦ Shelter◦ Disaster Recovery Center

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Thank you for participating in today’s

Emergency Preparedness Webinar Series Session

This session was recorded and will be available for review at www.adaconferences.org/Emergency/Archives

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within 24 hours of the completion of this session

Please watch the website www.adaconferences.org/Emergency

for future scheduled sessions

[email protected] 877‐232‐1990 (V/TTY)

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