app director console ug - private, public, and hybrid ... · running processes of sap components...

User Guidefor xStream® App Director Automation Console

Publication Date14 April 2017

Product Release1.2

Prepared ByPLM Technical Publications

CONFIDENTIAL

Virtustream, Inc.www.virtustream.com

Corporate offices

Bethesda, MD (Headquarters)4800 Montgomery Lane, Suite 1100Bethesda, MD 20814T +1.240.252.1007F +1.301.718.7880

For a list of Virtustream global offices, visit us at:http://www.virtustream.com/about-us/corporate-profile

Revision history

Document feedback

At Virtustream, we strive to produce high-quality documentation, and we welcome your feedback. If you have comments or suggestions about our documents, standards, styles, or templates, please contact us. Please include the following information with your feedback:

• Document or template name and number

• Document date

• File name, if relevant

• Page number

• Brief description of the question, or issue that you noticed, indicating whether you noticed step-by-step instructions that are inaccurate, information that requires clarification or more details, problems with formatting or behavior of formats provided in templates, etc.

• Your suggestion(s) for how to correct or improve the document

Please send e-mail messages to [email protected] or directly contact the team member respon-sible for the subject documentation project, style guide, or template.

Copyright © 2017 by Virtustream, Inc. and Dell EMC. All rights reserved worldwide. Published in the USA 1/11/2017. [PubCat variable].

Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners.

Revision Date

Document Version

Owner Description

9/15/16 Version 1.0 PLM Technical Publications

Initial publication R3.1 (nka R1.0) of xStream® <ProductType> for Automation Console at GA

4/13/17 Version 0.1 PLM Technical Publications

Initial Draft toward sync with xStream® <ProductType> for Automation Console 1.2 and latest templates for branding compliance

http://www.virtustream.com/about-us/corporate-profile

mailto:[email protected]

Virtustream User Guide | 1

Contents

Overview of Automation Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Automation Console components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Tiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Health Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Navigation features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Expand and collapse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Schedule later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Schedule recurrence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Customization tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Customizing the Automation Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Adding a custom tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Automation Console features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

My Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Budgeting and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

µVM | Storage | Network Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

VMs Stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

VMs Running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

µVM | CPU | RAM | Disk Utilization by VM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

VMs Exceeding Average µVM Utilization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Technical Account Management (TAM) Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

TAM Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Service Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Change Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Operations and Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Scheduled Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

VM Backup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Validation Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Running Processes of SAP Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

View SAP Profile Parameter Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

VM Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40


Patch SAP Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Reset SAP Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

SAP Kernel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Critical VMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Isolate SAP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Compare Configuration of Landscape Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Stop | Start | Restart SAP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Copy SAP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Simulation: Copy SAP System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Database Refresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Compliance and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

VM Audit Event Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

SAP Server and Database Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Hypervisor Startup | Shutdown Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

SAP Startup | Shutdown Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

VM Snapshot Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

User Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Virtustream Automation Console User Guide | 3

Overview of Automation Console

App Director is a state-of-the-art application management platform. It uses blueprints to describe

the topology and characteristics of components, systems, or entire landscapes for either

deployment of new systems or the registration of existing systems into a management tree. It

allows for cross-tenant orchestration to enhance operational efficiency of managed service

providers. It ensures robust action execution via a sophisticated effector/sensor framework which

also provides the infrastructure for policy based autonomous management that can be leveraged

for application self-healing. It includes super secure credentials management for all managed

applications and operating systems and it presents its automation and monitoring functions in an

easy to use multi-device enabled UI called the Automation Console.

The Automation Console provides extended capabilities for monitoring resource consumption and

managing SAP systems in a multi-tenant xStream environment through the following services:

• Budgeting and Reporting — VM monitoring and consumption reporting through the patented Virtustream micro-VM (µVM), a cloud resource management technology that measures actual vs. peak VM consumption

• Technical Account Management Reporting — service level agreement (SLA) compliance, operations monitoring and reporting, and ticket tracking

• Operations and Administration — tools for daily operation, scheduling, planning, and automation of tasks for support, preventive maintenance, and other customizable project needs for applications and VMs

• Compliance and Security — tools for security, auditing, and compliance reporting, plus risk analysis and vulnerability scanning

These services are provided within a seamless console display navigated within feature-rich

dashboards. In addition to the built-in monitoring and reporting processes, users (self-service

customers, managed services staff, and channel partners) can create both simple and complex

customized processes using available ingredients and recipes.

This document provides descriptions of each service, the features (tiles) included, instructions for

navigating and customizing features, and examples of use cases, as well as a glossary of terms.


Automation Console components

The opening screen of the Automation Console presents a toolbar across the top, a quick-access

search bar, and dashboards of tiles (feature categories). When you type in the search bar, the

Console dynamically filters the tiles that are displayed to match your search results by any

occurrence within the string of the name of the tile(s). Results are not case sensitive and are kept

within their respective dashboards.

The top toolbar (elements A through D) is always visible.

Item Name Usage

A Home button Click to return to the Home page (this view) of the Automation Console from any screen.

B Help button Click to provide user assistance in the form of topic-sensitive online help.

C Current login The name of the active user is displayed here.

D Logout button Click to log out of the Automation Console.

E Search tool Enter text in this field to search for a specific tile.

F Dashboards These are groups of related tiles.

G Tiles Each tile represents a feature of the Automation Console. Click to open the feature.

H Edit button Click to enable customization of the tiles and/or groups.

A

B

C

DE

F G

H


Dashboards

Dashboards are groups, or categories, of related reporting or actionable features. Features (tiles)

are of four types: Budgeting and Reporting, Technical Account Management (TAM), Operations

and Administration, and Compliance and Security. There is a dashboard for each of the feature

types.

Each feature includes search functions pertinent to the tile type to facilitate finding a target quickly.

Tiles

Each tile represents a feature of the xStream® Automation Pack for SAP®. By default, the tile

displays all resources within its category (VMs, applications, or service request).

Dashboard Example Tile Functions

Budgeting and Reporting

μVM | CPU | RAM | Disk Utilization by VM

Displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.

Technical Account Management

Service Tickets Displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer.

Operations and Administration

Critical VMs Displays VM Name, VM RID, Site, Customer, Hostname, IP Address, Current CPU Consumption [MHz], CPU Used Percentage,Current RAM Consumption [MB], and RAM Used Percentage. Each critical VM can be examined in detail with a 30-day history.

Compliance and Security

SAP® Server and Database Licenses

Displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.

Note: Each tile is described in detail within “Automation Console features” on page 14.


General features

Health Indicators

The lists of landscapes and VMs often contain a column showing the health of the system. The

following table serves as a legend for the symbols used to indicate the health of the entity:

Email

Many of the applications of the Automation Console automatically send email to one or more

recipients upon the scheduling or execution of services that affect the SAP system, associated

databases, or the Virtual Machines (VMs) that run them.

Among the tiles that use automatic email notification are:

• Validation Checklists

• Patch SAP Kernel

• Isolate SAP Systems

• Stop | Start | Restart SAP Systems

• Copy SAP System

Navigation features

To launch any application, service, or report, simply click on its tile. (Exception: VMs Using App

Director License is display only.)

Search

Most screens in the Automation Console contain one or more search fields and they all work the

same way though sometimes on different data. In general, they are case insensitive and work on

substrings. Search results are displayed in the form of list filtering beginning with the first

character typed. As you type additional characters, the search becomes more restrictive and the

number of matches diminishes. At some point you will see no matches in the list – simply

backspace or clear the search string to begin again.

Symbol Meaning

Entity is healthy and there are no problems with it (i.e. VM, SAP System, etc. are up and running as expected).

Entity is not healthy and is in a state of error (e.g. some essential processes on the SAP System is not running).

Entity is in a stopped state (i.e. VM, SAP System, etc. has been shut down and is not running).

Entity is transitioning between states (i.e. starting up or shutting down).


To clear the contents of a search field, click the button at the right end of the field.

Here is a simple example that illustrates both case insensitivity and substring matching:

The search string contains mixed case characters; the found results contain the search string as a

substring even though the case does not match.

Filter

In addition to the Search box, many applications provide Filters to narrow the results further. Filters

differ from searches in that the selections are constrained. In the example below, the Site filter

dropdown button is clicked to show the list of available choices. Make selections by clicking the

checkboxes next to your choices. The list is filtered accordingly.

To remove a selection from the filter, click the button to the right of the selection.

Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.


Select

On any page that lists landscapes or virtual machines, there are checkboxes that allow you to

individually select these items. To select an item, click in the checkbox next to the item. Checked

items are selected. Click on a checked item to deselect it.

At the top of the checkbox column there is a master checkbox that allows you to select all items in

the list. When the master checkbox is checked, all items in the list are selected. If the master

checkbox is checked, it can be clicked again to deselect all items in the list.

When multiple landscapes or virtual machines have been selected, the details of only one can be

shown. When you click the Show Details button at the bottom right of the console window, the

details of the first selected item are shown. However, all selected items are kept in a list for

viewing. To view other items:

A – Click the menu button in the upper left corner of the console (just below the Home button)

to open the list of selected landscapes or VMs.

B – Select an item from the list or click the back button to return to the previous list to make

other selections.

C – Click anywhere outside the list to close the list.

A B

C


Expand and collapse

When you view the details of a landscape, you may find it necessary to expand a System or

Infrastructure node in order to see all of the items listed. Click the button to expand a node.

Click the button to collapse a node.

Scheduling

Several of the Automation tools allow for scheduling a job to be run at a future date and time.

These jobs can be run immediately by selecting the Run Now option. If desired to run the job in

the future, select either the Schedule Later option or, if offered, the Schedule Recurrence option.

When a job is scheduled, email is sent to the creator as well as the Backup Team. In addition to

the cron expression, the emails contain the start date and the end date.

In the case of a job that is scheduled once (See “Schedule later” on page 9.), the start and end

dates specified in the email are not relevant. The cron expression is the actual date and time of

execution.

In the case of a job that is scheduled for recurrence (See “Schedule recurrence” on page 10.), the

start date is the first day on which the expression is valid, although the job might not execute on

that day. The end date is the last day on which the expression is valid. Again, the job might not

execute on that day. The time given with the start and end dates specified in the email is not

relevant. The cron expression gives the actual detail on when the executions (within start and end

dates) will happen; in other words, the recurrence pattern.

Schedule later

This option allows you to schedule the one-time execution of a job.


The date and time may be entered directly into the date and time fields from the keyboard or you

can click the calendar or clock to open UI widgets. The current month, year, and time (in

UTC) are displayed.

Click the Month or Year to select a different one then select the day (even if it is already selected)

to dismiss the calendar. Click in the Hours or Minutes column and drag to select a different time.

Schedule recurrence

This option allows you to schedule the recurring execution of a job.

Select the frequency of occurrence Each recurrence pattern provides a different set of options.

Select the time of day that execution will take place for every scheduled day. Then select the date

range during which the recurring job will be executed.

Note: The scheduled time is always in UTC.


Customization tools

The following features provide the ability to customize your Automation Console experience:

• Enable/disable customization

• Add a custom tile

Customizing the Automation Console

On the Home page at bottom right is a floating button that enables customization of the tiles and/or

groups. Click the edit button to open the Customize Dashboard window.

When the View tab is selected you can choose which tiles are displayed in each dashboard.

Uncheck tiles you wish to hide from a dashboard. When the Edit tab is selected, you can click

the button to remove custom tiles you have created.

Adding a custom tile

The My Home dashboard is a convenient place to keep tiles you have customized to meet your

workflow needs because it is always positioned at the top of the console. Custom tiles can be

created by clicking Save As Tile to save a subset of resources (VMs/Apps) in a new tile so that

you don't have to filter each time you open a page. Tiles are easily added or removed, as

situations change.

Example 1

If you want a tile for reporting on virtual machines with “Brooklyn” in the name:

1. Click on the VMs Running tile.


2. In the Virtual Machines search field, type “broo” – the list of virtual machines is filtered as you

type resulting in only VMs with names containing that string.

3. Click the checkbox next to VM Name to select all of the displayed VMs.

4. In the lower right corner of the page, click the Save as Tile button.

5. In the Save as Tile dialog, you may change the Title, enter a Subtitle (which will display in the

tile below the Title), and select the Group (Dashboard) to which the tile will be added (normally

the My Home dashboard). Click OK.

6. Click OK in the Success dialog. Your custom tile is displayed in the dashboard you selected.


Example 2

If you are on a Details page and you want to create a customized tile from the current list of

selected items:

1. Click the menu button

2. Click the Back button

3. Click Save as Tile

4. In the Save as Tile dialog, you may change the Title, enter a Subtitle, and select the Group

(Dashboard) to which the tile will be added (normally the My Home dashboard). Click OK.

5. Click OK in the Success dialog. Your custom tile is displayed in the group you selected.


Automation Console features

Features of Automation Console are displayed as Tiles that contain monitoring reports of VMs in

the Cloud, application landscapes, and TAM reports and requests. When opened, they provide

overall views, details, and charts, many of which provide additional details per item.

Visibility and use of features are limited to the type (customer or channel partner) and level of

access granted to the user. For example, a customer will have access only to reports on items in

their own environment and a user may not be able to see or execute some functions.

Some features provide search functions to filter for specific items or time; others allow drilling

down to details of items; still others enable interaction by the user, such as Power Off or Change

Password.

Features are described below in their respective dashboards, with a detailed description of each,

and brief, step-by-step instructions for use and/or performance of tasks. For detailed navigation

and search instructions, refer to “Navigation features” on page 6.

Select the dashboard you want to explore from the list of links above.

My Home

The My Home dashboard is displayed only when custom tiles have been created and placed

there. If no custom tiles have been placed in this dashboard, it is hidden. This is a very

convenient place to keep your custom tiles because it is at the top of the Automation Console. For

more information, see “Adding a custom tile” on page 11.

Dashboards

“Budgeting and Reporting” on page 15

“Technical Account Management (TAM) Reporting” on page 25

“Operations and Administration” on page 31

“Compliance and Security” on page 64


Budgeting and Reporting

The Budgeting and Reporting dashboard includes tiles that have a financial impact, such as

consumption of billable elements and configuration changes.

Each tile is described below.

µVM | Storage | Network Consumption

This feature displays a consolidated view of the total consumption of all cloud resources in

average hourly compute, average hourly storage, and network metrics, per customer. A Network

Administrator can use the information from this tile to review and quickly identify costly resources,

because it allows you to identify opportunities for optimization by scaling down a system,

optimizing managed services (where applicable), or using a cloud scheduler.

Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


1. From the Budgeting and Reporting dashboard, click the µVM | Storage | Network

Consumption tile. The Consumption Details screen opens and displays the compute

consumption information. The Compute consumption component is selected by default

showing the Compute report, which displays the Current Month Total, consumption for the Last

Hour, and the Trend. A chart at the right displays the Average Hourly Compute Per Day.

Hover over the graph to display the average hourly compute for a specific day.

2. On the list panel, click Storage to view the Storage report, which displays the Current Month

Total, consumption for the Last Hour, and the Trend. A chart at the right displays the Average

Hourly Storage Per Day. Use the mouse to hover over a point of interest, and the date and

Consumption details for that point in time display.


3. On the list panel, click Network to view the Network report, which displays the Current Month

Total, consumption for the Last Hour, and the Trend. A chart at the right displays the average

hourly Network usage per day. Use the mouse to hover over a point of interest, and the date

and Consumption details for that point in time display.

4. If you want to drill down to the breakdown per VM, click Go to my VMs. This opens the µVM,

CPU, RAM, and Disk Utilization by VM application.

VMs Stopped

The VMs Stopped application simplifies status display for VMs that are not running as a simple,

consolidated view of the status of an orchestrated instance. This feature presents a consolidated

view of all VMs in the cloud that are currently powered off, which the Network Administrator can

filter by site, customer, and/or selected VMs.

1. From the Budgeting and Reporting dashboard, click the VMs Stopped tile. All powered off

VMs are displayed.




2. Select VMs of interest and then click Go to Details.

3. On the selected VM Details screen, view the µVM usage in chart format; or click CPU,

Memory, or Storage and view their usage in chart format.

4. For each VM, as desired:

• Click Power On to start the VM.• Click Support Request to create a support ticket.

5. If you selected more than one VM, click the menu button to open the list panel of Selected

Virtual Machines, and choose another selected VM to view.

6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”

on page 13.

7. When you are finished, click the Home button to return to the Home page of the Automation

Console.

VMs Running

This report displays a consolidated view of all VMs in the cloud that are currently running, which

the Network Administrator can filter by site, customer, and/or selected VMs.



1. From the Budgeting and Reporting dashboard, click the VMs Running tile. All powered on

VMs are displayed.


3. On the selected VM Details screen, view the µVM usage in chart format; or click CPU,

Memory, or Storage and view their usage in chart format.


• Click Power Off to stop the VM.• Click Support Request to create a support ticket.






on page 13.


Console.

µVM | CPU | RAM | Disk Utilization by VM

The µVM | CPU | RAM | Disk Utilization by VM application increases cost savings through the

ability to review and quickly identify costly resources and identify opportunities for optimization,

such as scaling down the system, using the cloud scheduler, and/or, where applicable, using

managed services. It also provides the Network Administrator a means of better forecasting and

routine monthly budgeting. This feature presents a consolidated view of VM utilization and

consumption (computed in µVMs, CPU, memory, and storage), which can be filtered by site,

customer, and/or selected VMs.



3. On the selected VM Details screen, view the µVM usage in chart format; or select CPU,

Memory, or Storage and view their usage in a chart.


• Click Power Off to shut down the VM or Power On to start the VM.• Click Support Request to create a support ticket.




on page 13.


Console.


VMs Exceeding Average µVM Utilization

Gaining visibility into VM over utilization increases cost savings through the ability to review and

quickly identify costly resources, as well as opportunities for optimization by scaling down the

system, using the cloud scheduler, and/or, where applicable, using managed services.

Additionally, this knowledge provides the Network Administrator a means of better forecasting and

routine monthly budgeting. The VMs Exceeding Average µVM Utilization application creates a

report that yields a consolidated view of all VMs in the cloud whose µVM utilization is exceeding

their weekly or monthly average by an adjustable percentage, and you can optionally filter by site,

customer, and/or selected VMs.

1. From the Budgeting and Reporting dashboard, click the VMs Exceeding Average Utilization

tile. The Virtual Machines list displays with all of the VMs that are exceeding their average

µVM utilization by 10% (the default value of 10% can be changed in step 3 below).

2. To select the average to which the current usage is compared, click the Compare with menu

arrow and choose the desired number of days.

3. To change the percentage of utilization exceeded over average, click and drag the circle in the

Percentage over Average bar and move it left or right, as desired. The percentage changes

dynamically as the circle is dragged.





5. On the selected VM Details screen, view the µVM usage in chart format; or select CPU,

Memory, or Storage and view their usage in a chart.


• Click Power Off to shut down the VM• Click Support Request to create a support ticket.




on page 13.


Console.


Technical Account Management (TAM) Reporting

The tiles in the Technical Account Management (TAM) Reporting dashboard provide management

reports plus service request and change request reporting to the Network Administrator. Most

TAM tiles include ticket ID, status, subject, priority, submitted date/time, submitter group,

requester, assignee, close date/time, and closer name or ID.


TAM Reports

The TAM Reports application provides:

• On-demand reporting tailored to the client’s personal landscape

• Critical data for optimizing system costs, accurate forecasting, landscape planning and consolidation, and SLA reviews

The TAM Reports feature provides technical account managers an automated view of support

metrics for tickets, disk space, VM performance, backup retention, and usage trending by

customer.

Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


1. From the Technical Account Management (TAM) Reporting dashboard, click the TAM Report

tile and, on the opening screen, click the Customers menu to open the Customer list panel.

You will see only your own organization in the list.

2. Click anywhere on the report screen to hide the Customer list panel.

3. If desired, click the Start and End Date calendars to change the dates for report results,

and then click Show.

4. Use the search fields to filter Free Disk Space, VM Performance, and Backup Retention

reporting.

5. When you are finished, click the Home button.

Service Tickets

The Service Tickets application automates service request reporting, which provides the Network

Administrator on-demand, expedited reporting by displaying response and resolution statistics and

details of customer service request tickets, which can be filtered by age of request.



1. From the Technical Account Management (TAM) Reporting dashboard, click the Service

Tickets tile, and then on the opening screen, click the Customers menu to open the

Customer list panel. You will see only your own organization in the list.


3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority

level(s) for the report view.

4. Click the Submitted On menu arrow and choose the length of time for the report to cover or

click All to Use the Search for requests field to enter a search string to find a particular ticket or

to further narrow the results.

5. view all submitted service request tickets.


6. Click the columns button ( ) to select and arrange the columns for the report. The Columns

dialog opens.

7. Select a column head by clicking on the title then click the up or down arrow to move that

column to the left or right in the report. All columns are included in the report by default.

Uncheck the box next to a column that you want to omit from the report. Click OK. Click the

restore button ( ) to restore the default settings.

8. Click the download button ( ) to output the current report to a CSV file.

Change Tickets

The Change Tickets application automates change request reporting, which provides the Network

Administrator on-demand, expedited reporting by displaying response and resolution statistics and

details of customer change requests, which can be filtered by age of request.



1. From the Technical Account Management (TAM) Reporting dashboard, click the Change

Tickets tile and, on the opening screen, click the Customers menu to open the Customer list

panel. You will see only your own organization in the list.


3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority

level(s) for the report view.

4. Click the Submitted On menu arrow and choose the length of time for the report to cover or

click All to view all submitted change request tickets.

5. Use the Search for requests field to enter a search string to find a particular ticket or to further

narrow the results.


6. Click the columns button ( ) to select and arrange the columns for the report. The Columns

dialog opens.

7. Select a column head by clicking on the title then click the up or down arrow to move that

column to the left or right in the report. All columns are included in the report by default.

Uncheck the box next to a column that you want to omit from the report. Click OK. Click the

restore button ( ) to restore the default settings.

8. Click the download button ( ) to output the current report to a CSV file.


Operations and Administration

The Operations and Administration dashboard provides reports and tools regarding general

administration, operations, and monitoring of SAP® landscapes and VM processes to assist in

support activities and maintenance. For example, you can choose a view of all currently running

SAP applications, databases (DB), operating systems (OS), or VM processes. Specific views of

currently shut down or suspended systems or all VMs in a critical state are also available. Many

features enable actions from the dashboard to start or stop SAP systems, change passwords,

execute post-processing steps, etc.


Scheduled Jobs

The Scheduled Jobs application is a reporting tool that provides the Network Administrator a

consolidated view all of the jobs that have been scheduled for execution via any xStream®

Automation Pack for SAP® application, which can be filtered by Job Key or Cron expression. This

application also allows you to cancel a scheduled job.

Note: Only the scheduled jobs related to landscapes and their components as managed by the currently selected Managed System are displayed.

Note: Removal of Managed Systems with active or recurring jobs is not allowed.


1. From the Operations and Administration dashboard, the Scheduled Jobs tile displays a count

of all jobs that are scheduled to run on any system that your xStream credentials allow you to

access. If the Scheduled Jobs tile shows 0, then the report is empty, because there are no

jobs scheduled by the Automation Console.

2. Click the Scheduled Jobs tile to view the Scheduled Jobs report.

3. If desired, you can search for part or all of a string of text that is displayed within any of the

columns.

4. If desired, you can click Delete to remove the associated scheduled job from the list and

prevent it from running.

5. When you are finished, click Home to return to the Home page of the Automation Console.

Jobs can be scheduled from following tiles:

• Patch SAP Kernel

• Reset SAP Passwords

• Isolate SAP Systems

• Stop/Start/Restart SAP systems

VM Backup Status

The VM Backup Status application assists in providing data protection, backup compliance, and

general backup auditing. This report presents to the Network Administrator a consolidated view of

VM backup details of those backups that are currently running, along with their status, which can

be filtered by site, customer, and/or selected VMs.

Note: Detailed information about the Cron expression may be found in the CronTrigger Tutorial at http://www.quartz-scheduler.org/documentation/quartz-2.x/tutorials/crontrigger.html.


http://www.quartz-scheduler.org/documentation/quartz-2.x/tutorials/crontrigger.html

http://www.quartz-scheduler.org/documentation/quartz-2.x/tutorials/crontrigger.html


1. From the Operations and Administration dashboard, click the VM Backup Status tile.

2. Select the customer checkbox and then click Go to Details. The information for each VM is

displayed. If there is no backup information, a No Data message is displayed.


Console.

Validation Checklists

This tile expedites and accelerates accurate and consistent turnover of systems to the client by

presenting the SAP Basis Administrator a consolidated view and, where possible, automates the

various checklists used by Onboarding to validate systems before transferring ownership to

Application Managed Services (AMS) for continued management and administration.

The checklists are run on SAP ABAP Systems and SAP Systems with HANA. For ABAP systems

a single checklist is run; for SAP HANA systems there are two checklists – one for the ABAP and

one for the HANA DB.

Note: This application supports actions on SAP NetWeaver ABAP and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


The checklist is run for all applicable components. Once completed you can update any task that

is not completely automated (including the automated tasks), rerun a task (only semi-automated

and automated tasks - the manual tasks do not need to be rerun), rerun a single checklist or rerun

all checklists in the landscape. Users can receive the current status of the checklists via email.

The checklists are shared per tenant.

1. From the Operations and Administration dashboard, click the Validation Checklists tile. The

landscape selection screen displays.

2. Search for and/or Select the desired SAP landscape checkbox(es), and then click Go to

Details. The landscape panel displays in the top of the screen.

Tip: The landscape is selected by default; you do not need to select a component within the landscape.


3. Click Run the checklists for all systems inside the selected managed landscape to start

the process. On the Run All Checklists message, click OK or Cancel, as desired.

4. The validation checklist for each component in the landscape is displayed in its own tab in the

bottom of the screen.

5. To update Manual tasks, click the Status checkbox. Your username and the date is displayed

in the checklist for any status that you update. You can then add comments as described

below.

Note: Tasks that are automatic can be completely validated by the Automation Pack system. Tasks that are semi-automatic can be partially validated by the system, which means you may need to complete some components of the validation. Tasks that are manual must be validated by a user. Once validated, you must update the Status. A system message is displayed indicating that checklists are being validated, and several hours may be required. Closing the browser will not stop the process. When finished, you will receive an email.


6. Following validation, you can:

• Add a comment to a task by clicking on the Comments link. Enter your comment, and click on Save Comment. Click on the screen to close the Comments message. To view the comment, click on the Comments link and then click on the screen to close the Comments message.

• View details relevant to a specific task by clicking the View Details link to open the details window. Click OK to close the window.

• Rerun the test for a specific task by clicking the checkbox to the right of the desired task in the Rerun column. The test will be rerun for the task.

• Rerun all of the tasks for a single component in the landscape by selecting the appropriate checklist in the bottom panel and clicking Re-Run Selected Single System Checklist. A system message is displayed indicating that the checklist is being validated, and several hours may be required. Closing the browser will not stop the process. When the process is finished, you will receive an email.

• Send a validation report to yourself via email by clicking Email Report.• Download the information as a CSV file by clicking the download button ( ).• Click the refresh data button ( ) to check if any additional automatic or semi-automatic

validation tasks have completed.

7. If more than one landscape was selected, click the Selected Landscapes menu, choose

another landscape, and click anywhere on the screen to close the Selected Landscapes list

panel. The list panel closes and the newly selected landscape is displayed in the top of the

screen.

8. Follow the preceding steps to perform validation actions on a different landscape.


Console.

Running Processes of SAP Components

This feature displays to the SAP Basis Administrator a consolidated view of the processes running

across multiple OS, Hypervisor, SAP, and DB components that can be leveraged to accelerate

maintenance and root cause analysis activities, which provides enhanced operational continuity

by:

• Simplifying root cause analysis

• Providing a monitoring tool to assist in the quick resolution and avoidance of system performance degradation that can directly impact business or µVM consumption costs

• Providing a mechanism for analysis for general maintenance planning and scheduling

• Providing access to landscape Infrastructure where the health of supporting host systems is displayed

Note: This application supports actions on vSphere, RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


1. From the Operations and Administration dashboard, click the Running Processes of SAP

Components tile. The landscape selection screen displays.

2. Search for and/or Select the desired SAP landscapes and then click Go to Details. The

landscape panel displays in the top of the screen.


3. If necessary, expand the SAP landscape and/or systems and select the desired system. The

selected SAP system instances information is displayed in two tabs (one for the system

running processes and one for the DB) beneath the landscape panel for review.

4. Select an Infrastructure component in the landscape panel. The selected SAP system Host

information is displayed in two tabs (one for the OS running processes and one for the

Hypervisor) beneath the landscape panel for review. You can also expand the system host to

view the health of the SAP Host Agent (a key component for most start, stop, and restart

operations)or the Diagnostic agent.

5. If you selected more than one landscape, click the Selected Landscapes menu to open

the list panel of Selected Landscapes, and choose another to view. Click anywhere on the

screen to close the list panel.


on page 13.

Health of Agents



Console.

View SAP Profile Parameter Changes

The SAP Profile Parameter Changes application provides to the SAP Basis Administrator

simplified assistance with troubleshooting, security compliance (PCI Compliance), general

auditing, and cross-system or individual system reporting of parameter and value consistency

maintenance. This tile displays a consolidated, comparative view of various SAP parameter

changes, including user(s) responsible for the changes, for the purpose of security auditing, root

cause analysis, etc.

1. From the Operations and Administration dashboard, click the View SAP Profile Parameter

Changes tile. The landscape selection screen displays.




selected SAP system log information is displayed beneath the landscape panel for review.

Note: This application supports actions on vSphere, RHEL, SLES, and Windows Server only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


4. Select a system. The log of changes made to SAP profile parameters for the selected system

is displayed beneath the landscape panel for review.





on page 13.


Console.

VM Changes

VM Changes presents the Network Administrator a consolidated view of VM configuration

changes, which can be filtered by site, customer, and/or selected VMs. This application assists in

troubleshooting, security compliance (PCI Compliance), general auditing, and/or change

management reporting.



1. From the Operations and Administration dashboard, click the VM Changes tile. The Virtual

Machines list displays.

2. Search for and/or Select the VMs of interest and then click Go to Details. The information for

the first VM in the selection list is displayed. If any changes have been made, a Changes

panel is displayed below the VM panel; if not, a No change configuration events found

message is displayed.




on page 13.




Console.

Patch SAP Kernel

For the SAP Basis Administrator, the Patch SAP Kernel application orchestrates, simplifies, and

accelerates the installation of updates to the SAP Kernel and reduces the downtime and risk of

keeping a systems Kernel patched and up to date. This Operations and Administration feature

orchestrates the entire kernel change process from backup through update and post-validation

health check.

The prerequisites for this application are:

• right kernel SAR present in a CIFS fileshare

• SAPCAR present in the same fileshare

1. From the Operations and Administration dashboard, click the Patch SAP Kernel tile. The


Note: This application supports actions on vSphere, RHEL, SLES, SAP ASE, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


2. Search for and/or Select the SAP landscape(s) desired, and then click Go to Details. The


3. If necessary, expand the landscape and systems, and then select the desired system. Entry

fields display beneath landscape panel.

4. On the entry panel that displays, enter information as follows:

Entry Field Description

Username for the fileshare Username required to connect to fileshare where kernel patch SAR and SAPCAR files are located

Password for the fileshare Password required to connect to fileshare where kernel patch SAR and SAPCAR files are located

Location of fileshare File share location where patch SAR and SAPCAR are located (e.g.,//10.193.253.131/download)

File share type – cifs or nfs Type of file share

Mount point Name of the directory that will be mounted on the VM (e.g.,/install)

Path to kernel patch SAR files in fileshare

Path in “Location of fileshare” where the kernel patch files SAR files are located (e.g.,/install/ SAP_Kernel_742_Unicode_linux_300)


5. Click the desired run time option: Run Now or Schedule Later. If Schedule Later is chosen,

select date and time as described in “Scheduling” on page 9.

6. Click Patch SAP Kernel to begin the process. You will receive an email with confirmation on

the completion of the process.





on page 13.

9. Click the Home button to return to the Home page of the Automation Console.

Reset SAP Passwords

This Operations and Administration tile enhances security and compliance capabilities and

improves adherence to security best practices through ease of use by providing Services

Managers and SAP Basis Administrators the ability to reset SAP user passwords.

This tile also provides access to landscape Infrastructure where the health of supporting host

systems is displayed.

1. From the Operations and Administration dashboard, click the Reset SAP Passwords tile. The


Path the SAPCAR in fileshare Path in “Location of fileshare” where SAPCAR is located (e.g.,/install/SAPCAR_DUMP)





3. Expand and collapse the Systems and Components as necessary and select the desired

system. The Reset SAP Password entry fields display beneath the SAP landscape panel.

4. In the entry fields:

• Select the Client.• Enter the User account name.• Enter the new Password.

5. Click Reset Now, or click Reset Later. If Reset Later is chosen, enter date and time desired

for reset to occur as described in Scheduling.

6. When you are satisfied with the field contents, click Reset SAP Password. A success

message opens indicating that the password for applicable user(s) is reset or scheduled to be

reset.

7. If desired, you can select another system within the current landscape and repeat the process.





on page 13.



SAP Kernel Information

This Operations and Administration tile provides a clear and concise view of system kernel status

of all systems in a SAP landscape, for consistency and proper upkeep by the SAP Basis

Administrator.



1. From the Operations and Administration dashboard, click the SAP Server and Kernel

Information tile. The landscape selection screen displays.

2. Search for and/or Select the checkbox(es) for the SAP landscape(s) desired, and then click Go

to Details. The landscape panel displays in the top of the screen.

Note: This application supports actions on SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


3. If necessary, expand the landscape and select the system. The kernel information panel

displays beneath the landscape panel with information on the system selected.

4. If desired, select a different system in the landscape. The kernel information panel displays

beneath the landscape panel with information on the last system selected.


another landscape, and repeat the process.

6. Click anywhere on the screen to close the Selected Landscapes list panel. The new

landscape is displayed in the top of the screen.

7. Repeat the process on the newly selected landscape, if desired.


Console.

Critical VMs

The Critical VMs application assists the Network Administrator in reviewing potential backend

bottlenecks, hotspots, or resource contention potentially resulting in client performance

degradation or system outages. This feature displays a consolidated view of all systems in a

predefined severity level of “critical,” based on various metrics (CPU, memory, etc.). VMs are

considered critical if either the CPU or RAM exceeds 90% utilization. Between 90-95% the value

is colored in orange; between 95-100% the value is colored in red; all other usage values are in

green.



1. From the Operations and Administration dashboard, click the Critical VMs tile. The Virtual

Machines list displays with all of the VMs that are in a critical state based on their CPU or

Memory utilization.

2. Search for and/or Filter by site to focus your search. You may need to click More at the bottom

of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and

display beneath the VM panel.

3. When you have selected the checkbox(es) for the VMs you want to view, click Go to Details.

The properties of the first VM are displayed in the top of the screen and the CPU chart is

displayed in the bottom of the screen.

• To view a chart of the corresponding metrics, click the µVM, CPU, Memory, or Storage tab• To display a popup showing information about specific consumption on half hour intervals,

hover over the graph• To shut down the selected critical VM, click Power Off.• To create a support ticket, click Support Request

https://my.syncplicity.com/share/di05c6w6kpdforp/Reopen SAP System After Isolation

https://my.syncplicity.com/share/di05c6w6kpdforp/Reopen SAP System After Isolation


4. If you selected more than one VM, click Select VMs in the upper left of the screen, click on a

VM, and then click anywhere on the screen to close the list panel. The information for the

newly selected VM is displayed.

5. If you want to go back to the first screen to change your selection, click Select VMs again, and

then click on the arrow to the left of Selected Virtual Machines. The Virtual Machines screen

is displayed with your previously selected VMs. You can update the selection and continue

with the process as described.

6. When you are finished, click Home to return to the Home page of the Automation Console.

Isolate SAP Systems

The Isolate SAP Systems application provides the SAP Basis Administrator full E2E ability to

gracefully and consistently prepare a full shutdown with minimal risk of error (potentially in mass)

for maintenance of any type of infrastructure, OS, DB, or Application. Doing so reduces overall

downtime, especially when working across multiple landscapes at one time. Additionally, this

feature increases end-user maintenance transparency. Isolate SAP Systems accelerates

maintenance of SAP systems by creating a system message, temporarily suspending SAP jobs,

locking the system against login (optionally forcing active users to log off), and notifying the person

who triggered the isolate via email.

1. From the Operations and Administration dashboard, click the Isolate SAP Systems tile. The

landscape selection screen displays on the Isolate SAP Systems opening screen.


Tip: The unlocking of users and resuming of suspended jobs are manual steps.


2. If necessary, search for the desired SAP landscape. Click the checkbox(es) adjacent to the

name(s) of the desired landscape(s), and then click Go to Details.

3. The landscape panel displays in the top of the screen. Click the chevrons > as needed to drill

down, and then select the row for the system that you want to isolate.


4. On the Entry panel that displays, enter the required information in the applicable fields as

follows:


Force logoff users Select this checkbox to force all of users of the system to be immediately logged off.

Administrator users who are not to be locked and force logged off during system isolation

Type a comma-separated list of the usernames for administrators (including the ABAP account that is used by App Director to login to SAP) who are to be allowed to remain logged in during system isolation. For example, DDIC, SAP

*First line of system Message This is the only mandatory field.

Second line of system Message (Optional)

Third line of system Message (Optional)

Name of the server where system Message is to be created

Type the name of server to which system Message applies. If this field is blank, all users on all servers will be shown the system message.

Client where system Message is to be created

Client to which system Message applies. If this system message is only for a specific client, select the client from the drop list. You can CTRL+Click to select multiple clients. If left blank, the message will apply to all clients.

Language code for system Message Type the 2-character language code to be used for the message; for example, type EN for English.

Expiration date for system Message Type an expiration date for the system message in YYYY/MM/DD format.

Expiration time for system Message Type an expiration time for the system message in 24-hour format as HH:MM:SS.

Delete on date for system Message Type a date for the system message to be deleted in YYYY/MM/DD format.

Delete on time for system Message Type a time for the system message to be deleted in 24-hour format as HH:MM:SS.


5. Select when to run:

• To initiate the process immediately, click the Run Now radio button.• To schedule the process later, click the Schedule for Later radio button and enter a date

and time.

6. Click Isolate SAP System to begin the process.

7. A success message displays to indicate that the process has begun. Click OK to close it. You

will receive an email with confirmation when process has completed.



Compare Configuration of Landscape Components

The Compare Configuration of Landscape Components application creates for the SAP Basis

Administrator a comparison analysis that simplifies viewing of status and consistency across a

landscape(s), helping to avoid wasted project time, consulting costs, improper testing on dissimilar

environments, and potential production disruption issues due to the promotion of two inconsistent

environments. This report presents a consolidated, comparative view of various configuration

parameters (NetWeaver SP level, kernel versions, and additional user-selected parameters)

across a landscape, enabling identification of inadvertent deviations.

1. From the Operations and Administration dashboard, click the Compare Configuration of

Landscape Components tile. The landscape selection screen displays.

2. Search for and/or Select the checkbox for the SAP landscape(s) desired and then click Go to

Details. The landscape panel displays in the top of the screen, and the configuration

information is displayed in the bottom of the screen.



3. The landscape is selected by default; you do not need to select any component within the

landscape. The configuration information for all systems within the landscape are displayed in

the bottom of the screen.

Tip: Click the download button to export displayed data to a local CSV file.








Console.

Stop | Start | Restart SAP Systems

The Stop | Start | Restart SAP systems application provides SAP Basis Administrators with the

ability to operate SAP NetWeaver systems and databases via an OpenUI 5-based user interface.

This feature allows you to choose one or more SAP systems to stop, start, or restart, either now or

at a scheduled time or at a recurring instance (daily, monthly, yearly). For example, regularly

stopping the systems during known non-working hours such as weekends can greatly decrease

operating costs. You can choose to stop, start, or restart the SAP system only, leaving the DB

running, or choose to include the DB also.



1. From the Operations and Administration dashboard, click the Stop | Start | Restart SAP

systems tile.

2. Select desired landscape(s), and then click Go to Details.

Select Landscapes

Click Go to Details


3. In the resulting list of systems and components, select the Landscape, SAP system, SAP

instance, Database Instance, or Infrastructure Host, and then select either Start, Stop, or

Restart.

4. Depending on the component and operation selected, displayed options vary:

• Include the SAP System Database - Ensure this box is checked if you want to include the database in the Stop or Restart.

• Include Virtual Machines - Ensure this box is checked if you want to Stop or Restart the VMs also.

• Hard shutdown - This option is only available when stopping a VM. Normally VM shutdown is soft (graceful). Restart always invokes a graceful shutdown.

• SAP Priority Level - Instances are started from lowest to highest priority and stopped vice versa. All instances with the same priority level are started/stopped in parallel. Once all instances of a level are fully started/stopped, the system start/stop continues with the next level.

• Wait Timeout - Specifies a timeout in seconds to wait for the SAP system to start. In case the system doesn't start within the specified period, the operation will fail. In case of landscape start/restart, this is the period of time to wait for each individual SAP system to start. The value should be 300 seconds or larger.

• Soft Timeout - This is the time allowed for a soft (graceful) shutdown (default is 300 seconds). This allows SAP NetWeaver systems to gracefully shutdown as per SAP's soft shutdown procedure. Set the value to 0 (zero) if you want an immediate shutdown. At the end of the escalation timeout the system shuts down regardless of running transactions.

• Number of retries - Specifies the number of times a shutdown will be attempted if previous attempts fail.

Note: When a Stop or Restart of a Landscape is scheduled, notification email is sent to the Backup Team if a DB or VM is affected and that entity is backup enabled.


5. Choose when to execute this task:

• Run Now • Schedule Later and then provide the date and time• Schedule Recurrence and then choose a Recurrence Pattern, Execution Time, and Range

of Recurrence

6. Click Execute.







Console.

Copy SAP System

The Copy SAP System application provides the SAP Basis Administrator:

• Cost savings by accelerating the typical complexities of activities required for projects, upgrades, and testing

• Enhanced ability to perform consistent upkeep of security and application updates on a mass scale with minimal disruption to business continuity

• Provides client with a simplified and less disruptive means of adhering to both the application and security compliance and best practice recommendations

Copy SAP System takes place in five stages:

1. SAP source system preparation and export

2. Create target SAP HANA system

3. Restore database backup from source system to target

4. Change SID of target SAP System on HANA database

5. ABAP post-processing of target SAP system

Note: The Copy SAP System application is ONLY for SAP Homogeneous System Copy with the following limitations:

– SID of the HANA database will not be changed and remains the same as the source system.

– Instance Number of the HANA System will always be “00”.


This feature automates the non-distributed copy of any SAP System based on SAP NetWeaver

ABAP running on RHEL with ASE database. It also automates the distributed copy of any SAP

System based on SAP NetWeaver ABAP running on RHEL with HANA database.

Prerequisites for System copy of SAP System with ASE database:

• File share: CIFS based software fileshare where the installation media can be found and NFS based file share for storing the backup files of source SAP system

• CIFS mount requires the file share user and password to be entered as input in the UI when starting the System Copy recipe

• SAP SWPM SP18 is required for setup of target SAP system and SID change

• Other installation binaries required are:

– Database: ASE– SAP Netweaver 7.4– SAP Kernel

Prerequisites for System copy of SAP System with HANA database.

• File share: CIFS and NFS supported for installation and backup

• SAP SWPM SP18 is required for setup of target SAP system and SID change

• Installation binaries:

– HANA SP12– NW_742 installation and kernel

The target VM should be deployed with the disk and file system should be prepared the same as

that of source system following the SAP recommendations. Ensure that the disk size is sufficient

for the database restore from the source system. The hostname should be that of target system.

The target VM should be installed with App Director OS framework and should be registered in the

Tenant Orchestration VM.

In the case of SAP Systems with HANA database there should be 3 target VMs created, OS

framework installed, and registered in the Tenant Orchestration VM. The three target VMs are

required for installation of SAP Shared Central Services, SAP Primary Application, and SAP

HANA database.

Note: This application supports actions on vSphere, RHEL, SAP ASE, SAP HANA, and SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

Note: The recipe performs the file system creation differently for ASE and HANA.

Note: If Groovy lib is restarted during execution of any of the steps then the current running step will fail. Even after failure of the step it is possible that the last triggered operation may still be running.


1. From the Operations and Administration dashboard, click the Copy SAP systems tile.

2. Search for and/or Select the desired SAP system to be copied, and then click Go to Details.

The landscape panel displays in the top of the screen.

3. If necessary, expand the selected landscape and systems then select the desired system.

SAP system copy entry fields display beneath the Systems and Components panel. The

required fields are different for ASE and HANA databases.

4. Do the following in the information panel:

Note: If the target VMs are not deployed and/or registered, the following message is displayed: “There is no Copy SAP System in progress for this system and there are no available target VMs for Copy SAP System”.

ASE Database HANA Database

Mount point for database backup on the Virtual Machine

Mount point for database backup on the Virtual Machine

Database schema password Database SYSTEM User Password of Source System


File share type for backup- CIFS os NFS

File share type for backup- CIFS os NFS

File share for backup File share for backup

Username for the backup fileshare Username for the backup fileshare

Password for the backup fileshare Password for the backup fileshare

File System device file for swap File System device for SAP Central Services

File System device for SAP Primary Application

Installation directory for SAP Central Services

File System device file for SAP system mount directory

File System device for SAP HANA Database

File System device file for Sybase database

Installation directory for SAP HANA Database

DNS Suffix File System device for SAP Primary Application

Master Password for the target system lnstallation directory for SAP Primary Application

Database hostname of the target system

Filesystem device for swap on target VM for SAP Primary Application

Central instance hostname of the target system

Database schema password of source system HANA database user - SAPABAP1/SAP<SID>

Path to SAP inst in software share DNS Suffix

Mount point for software share on the Virtual Machine

Master Password for the target system

Path to parent directory of Kernel SAR file

Hostname of SAP Central Services

Path to SAP Netweaver Installation Export DVD

Hostname of SAP HANA Database

Path to database installation DVD Hostname of SAP Primary Application

Address of the fileshare Path to sapinst binary

Installation File share type - CIFS or NFS

Path to parent directory of Kernel SAR file

Username for the fileshare Path to SAP Netweaver Installation Export DVD (EXP1)

Password for the fileshare Path to SAP HANA installation DVD

Database size (GB) for target system Mount point for software share on the Virtual Machine



5. Complete the following fields:

6. When all information is entered, click Copy SAP System. The system is copied as directed,

and a message is displayed indicating that you will receive an email notification when each of

the 5 stages completes.

7. Once a stage is completed, you can return to the screen and View the details of the stage. A

dialog box is displayed with the information specific to the stage.

8. You can Cancel System Copy at any time to abort the process. The currently running stage is

completed and further stages are not triggered. No email notification is sent.

9. If desired, select a different system in the landscape and repeat the process to copy it.







Console.

SID of the target SAP system Installation File share type - CIFS or NFS

Fileshare for installation media

Username for the fileshare

Password for the fileshare

SID of the target SAP system


Choose the desired landscape from the Target Landscape dropdown list.

Choose the desired landscape from the Target Landscape dropdown list.

Choose the desired VM from the Select Target VM dropdown list.

Choose the desired VM from the Select Target VM SAP Central Services dropdown list.

Choose the desired VM from the Select Target VM for SAP HANA Database dropdown list.

Choose the desired VM from the Select Target VM for SAP Primary Application dropdown list.



Simulation: Copy SAP System

The Simulation: Copy SAP System application provides a way to step through the process of a

Copy SAP System without actually invoking the validation of parameters or the copy of files or

data. It is primarily for demonstration purposes although it might be used to familiarize yourself

with the process prior to engagement.

Database Refresh

The Database Refresh application provides authorized users the ability to refresh an Oracle

database from another system. The refresh can be run immediately or scheduled for a single time

in the future or for regular recurrence.

1. From the Operations and Administration dashboard, click the Database Refresh tile.

2. Search for and/or Select the desired Landscapes and then click Go to Details. The landscape

panel displays in the top of the screen.


3. Expand the Landscape systems and select the desired Oracle database system to be

refreshed. The Refresh Database tab opens providing access to Source System and Backup

time options.

4. Select the system from which to refresh the database. Enter the timestamp of the backup to

restore. A list of backup timestamps must be obtained from the Backup Team.

5. Choose when to execute this task:

• Run Now • Schedule Later and then provide the date and time• Schedule Recurrence and then choose a Recurrence Pattern, Execution Time, and Range

of Recurrence

6. Click the Refresh Database button then click OK in the Confirmation dialog. A success

message is displayed which informs that an email will be sent upon completion. Click OK.





on page 13.


Console.

Note: If you want the latest backup to be restored, leave the Backup time field empty.


Compliance and Security

This dashboard provides logs related to application and infrastructure startup and shutdown logs,

as well as licensing information. The complete documentation set is also available from the

AppDirector Documentation tile.


VM Audit Event Details

The VM Audit Event Details application provides the Network Administrator visibility into all actions

taken on the VMs for purposes of traceability and troubleshooting.

1. From the Compliance and Security dashboard, click the VM Audit Event Details tile. The

Virtual Machines selection screen is displayed.

2. You can filter by typing all or part of the name of desired VMs in the Search Virtual Machines

field. Select the checkbox(es) adjacent to the VMs for which you want to view events, and

then click Go to Details.


Tip: To create a customized VM tile, find the desired VM, click the adjacent checkbox, click Save as Tile, and follow customization instructions.


3. The resulting list of Audit Event Details for a selected VM lists events like migrations of the VM,

changes in CPU or memory usage, changes in resource allocation, etc. You can type in the

Search Audit Events field to filter the events.

4. Click Support Request to create a support ticket by launching the support login screen.

SAP Server and Database Licenses

The SAP Server and Database Licenses application assists the SAP Basis Administrator in

monitoring the licenses in use to avoid issues by:

• Providing a clear and concise view of system or trial license status

• Avoiding potential system or project disruption

• Providing information that assists in budgeting, forecasting, and auditing


This feature monitors licensing of all components of a SAP system (SAP and DB) and notifies of

near-term license expiration. OS licenses are currently not checked. DB licenses are returned

only for HANA.

1. From the Compliance and Security dashboard, click the SAP Server & Database Licenses

tile. The landscape selection screen displays.

Note: This application supports actions on RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.


2. Search for and/or Select the desired SAP landscape checkbox(es) and then click Go to

Details. The SAP server license information displays beneath the landscape panel in the SAP

Application Server tab. There is no need to select a system – license information for all

systems in the displayed landscape is shown.

3. After reviewing the Server information, select the Database tab under the landscape panel.

The database license information (if available) is displayed beneath the landscape panel in the

Database tab.

4. If more than one landscape was selected, click the Selected Landscapes menu , choose


5. Click anywhere on the screen to close the list panel. The newly selected landscape is

displayed in the top of the screen.

6. Follow the steps above to perform the action on the new landscape.


Tip: Click the download button to export displayed data to a local CSV file.


Hypervisor Startup | Shutdown Logs

The Hypervisor Startup and Shutdown Logs application provides the Network Administrator a log

to assist with trouble shooting, security compliance (PCI Compliance) , general auditing, or SLA

uptime accountability and reporting. This log file presents a consolidated view of various details of

Hypervisor start/stop events for VMs, which can be filtered by data center, tenant, or business unit.

1. From the Compliance and Security dashboard, click the Hypervisor Startup | Shutdown

Logs tile. The Virtual Machines list displays.


the first VM in the selection is displayed. If there is no information available for the VM, a

message is displayed indicating that no logs are currently available.




on page 13.


Console.

SAP Startup | Shutdown Logs

The SAP Startup and Shutdown Logs tile provides the SAP Basis Administrator a total landscape

component overview to assist in troubleshooting, security compliance (PCI Compliance), general

auditing, and/or SLA uptime accountability and reporting. These logs display the date and time a

component was started or shut down, and the user(s) who performed these actions, which can be

filtered by timeframe.



When the selected node is a system, two tabs are available – one for the system logs and one for

the database logs. If the selected node is an infrastructure component (host), a single tab

containing the OS logs is displayed.

1. From the Compliance and Security dashboard, click the SAP Startup | Shutdown Logs tile.

The landscape selection screen displays.



Note: This application supports actions on vSphere, RHEL, SLES, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.



selected SAP system log information is displayed beneath the landscape panel for review.

Information is available in two tabs; one for the system, and one for the database.

4. Select an infrastructure component (you may have to scroll the upper window). The selected

Infrastructure log information is displayed beneath the landscape panel for review.





on page 13.


Console.


VM Snapshot Logs

VM Snapshot Logs provides the SAP Basis Administrator an integrated view of VM management

events can assist in preventing data store overfill that can corrupt a VM. This application displays

VM snapshot events in a consolidated view, including VM name, date, description, and log, which

can be filtered by site, customer, and/or selected VMs.

1. From the Compliance and Security dashboard, click the VM Snapshot Logs tile. The Virtual

Machines list displays.





the first VM selected is displayed. The Date, Action, and User is displayed if any snapshot

activity is available for the selected VM.




on page 13.

5. Click the Support Request button to open a login screen for access to the support portal.



User Documentation

User Documentation provides access to the entire documentation set for App Director; Release

Notes, Installation Guide, User Guide, and Help (derived from User Guide).

1. From the Compliance and Security dashboard, click the User Documentation tile. The App

Director Documentation list is displayed.

2. Click a document title to open it in a browser.

3. To download or print a document, click the appropriate icon in the upper right of the document

window in the browser.

Virtustream xStream® User Guide | 74

Glossary

Recipe Builder

Ingredients Any API call or single function

Recipe Mix of ingredients that create an automation or orchestration (order ingredients in the right way) – UI for every recipe

Service Requests (Technical Account Management) displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer).

User Interface

Tiles Components of UI

Managed system Set of VMs that work together for a single software stack

Blueprint Describe the full managed system, including SAP landscape hierarchies (landscapes, systems, VMs) along with configurations and dependencies

Sensors Method to extract data at the application level

Effectors Method to execute tasks at the application level

VM Utilization by Cloud

(Infrastructure) displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer or all VMs in a data center, as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.

View SAP Server and Database Licenses

(SAP landscape) displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.

Index


AAccelerator 5Administration 3Application 5Applications 14Automator 5BBackup restore 62Budgeting 3Budgeting and Reporting 15CChanges

SAP Profile Parameters 39VMs 40

Compare Configuration of landscape Components 53

Compliance 64Compliance and Security 64Configuration

Compare landscape Components 53Consumption 15

Network 15Resource 20Storage 15µVM 15

Copy SAP system 57Copy SAP system simulation 62Critical VMs 47Cron 31Customization 11DDashboards

Operations and Administration 31Database

Refresh 62restore 62

Documentation 73FFeatures 14Functions 14HHealth indicators 6Help 73Hypervisor Startup and Shutdown Logs 68IInstall Guide 73Isolate SAP systems 49KKernel Information 46Kernel Patch 42LLandscape

Compare Components Configuration 53Licenses

Server and Database Licenses 65

LogsHypervisor Startup and Shutdown 68SAP Startup and Shutdown 68VM Snapshot 71

NNetwork 15OOperations 3Operations and Administration 31PPatch SAP Kernel 42Profile Parameter Changes 39RRecipe 5Refresh database 62Release Notes 73Reporting 3

TAM 25Requests

Change 28Service 26

Reset Passwords 44Resource 20Running Processes of SAP Components 36SSAP

Copy system 57Copy system simulation 62Isolate system 49Kernel Information 46Kernel Patch 42Profile Parameter Changes 39Reset Passwords 44Running Processes of Components 36Server and Database Licenses 65Startup and Shutdown Logs 68Stop | Start | Restart Systems 55

SAP Server and Database Licenses 65SAP Startup and Shutdown Logs 68Scheduled Jobs 31Security 3, 64Simulation

Copy SAP system 62Startup and Shutdown Logs

Hypervisor 68SAP 68

Stop | Start | Restart SAP systems 55Storage 15Symbols

Health 6TTAM

Change Tickets 28Service Tickets 26

TAM Reporting 3

Technical Account Management 3, 25

Virtustream Standards & Styles Guide | 76

Technical Account Management 3, 25Technical Account Management See TAMTickets

Change 28Service 26

Tile 5Tiles 15UUser Guide 73Utilization

CPU 20RAM 20µVM 20, 23

VValidation Checklists 33VM Audit Event Details 64VM Snapshot Logs 71VMs

Audit Event Details 64Backup Status 32Changes 40Critical 47Exceeding Average µVM Utilization 23Running 18Snapshot Logs 71Stopped 17Utilization 23

ZµVM 15, 20, 23

Virtustream xStream® User Guide | 77

Notifications

The information in this publication is provided "as is." Dell Inc. makes no representations or

warranties of any kind with respect to the information in this publication, and specifically disclaims

implied warranties of merchantability or fitness for a particular purpose. Dell EMC believes the

information in this document is accurate as of its publication date, 14 April 2017. The information

is subject to change without notice.

Use, copying, and distribution of any software described in this publication requires an applicable

software license.

About Virtustream

Virtustream, a Dell Technologies business, is the enterprise-class cloud service and software

provider trusted by enterprises worldwide to migrate and run their mission-critical applications

in the cloud. For enterprises, service providers and government agencies, Virtustream's

xStream management platform and Infrastructure-as-a-Service (IaaS) meets the security,

compliance, performance, efficiency and consumption-based billing requirements of complex

production applications in the cloud - whether private, public or hybrid.

A Dell Technologies Business

Headquarters4800 Montgomery Lane, Suite 1100 Bethesda, MD 20814

Tel: +1.240.252.1007Fax: +1.301.718.7880Email: [email protected]

app director console ug - private, public, and hybrid ... · running processes of sap components...

Documents