application note microsoft lync server 2010 standard · pdf file• basic call...
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Page 1 of 95 EDCS# 1036867 Rev # Initial Version
Application Note
Microsoft Lync Server 2010 Standard Edition (Remote Call Control) to Cisco Unified Presence 8.5(2) and Cisco Unified Communications Manager 8.5(1)
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June 27, 2011 - Initial Version
Table of ContentsTable of ContentsTable of ContentsTable of Contents
Introduction..............................................................................................................................................................................................................4 Network Topology....................................................................................................................................................................................................5 Limitations................................................................................................................................................................................................................6 System Components.................................................................................................................................................................................................7
Hardware Requirements......................................................................................................................................................................................7 Software Requirements........................................................................................................................................................................................7
Features....................................................................................................................................................................................................................8 Features Supported..............................................................................................................................................................................................8 Features Not Supported.......................................................................................................................................................................................8
Configuration............................................................................................................................................................................................................9 Microsoft Lync Server 2010 Standard Edition Configuration...........................................................................................................................10
Domain Name Server Configuration............................................................................................................................................................10 Forward Lookup Zone............................................................................................................................................................................10 Reverse Lookup Zone (Page 1 of 2).......................................................................................................................................................11 SRV records (Page 1 of 2)......................................................................................................................................................................13
Active Directory Configuration....................................................................................................................................................................15 User Configuration (Page 1 of 2)............................................................................................................................................................15
Lync Server 2010 Configuration..................................................................................................................................................................17 User Configuration (Page 1 of 4)............................................................................................................................................................17 Static Route Configuration.....................................................................................................................................................................21 Trusted Application Pool Configuration.................................................................................................................................................22 Trusted Application Configuration.........................................................................................................................................................23 Lync Server Listen Port Configuration...................................................................................................................................................24 Commit Lync Server Configuration........................................................................................................................................................25 Lync Server 2010 Site Topology Overview (Page 1 of 5) ......................................................................................................................26
Lync Server 2010 Users...............................................................................................................................................................................31 Lync Server/Client Address Book Updating................................................................................................................................................32 Microsoft Lync Client 2010 (Page 1 of 2)...................................................................................................................................................33 Microsoft Lync Client 2010 Phone Selection Configuration using CUP Lync RCC Plug-in (Page 1 of 3).................................................35
Cisco Unified Communications Manager Configuration..................................................................................................................................38 Cisco Unified Communications Manager Version.......................................................................................................................................38 Configuration to enable Cisco IP Phone for RCC........................................................................................................................................39
CTI Application User Configuration......................................................................................................................................................39 End User Configuration (Page 1 of 2)....................................................................................................................................................40 License Capabilities Assignment............................................................................................................................................................42 Cisco IP Phone Configuration (Page 1 of 5)...........................................................................................................................................43
Cisco UCM Voice Mail Configuration........................................................................................................................................................48 Cisco Voice Mail Ports (Page 1 of 2).....................................................................................................................................................48 Hunt List Configuration..........................................................................................................................................................................50 Line Group Configuration.......................................................................................................................................................................51 Hunt Pilot Configuration........................................................................................................................................................................52 MWI Configuration................................................................................................................................................................................53 Voice Mail Pilot Configuration..............................................................................................................................................................53 Voice Mail Profile Configuration...........................................................................................................................................................54 Voice Mail Profile Configuration on Cisco IP Phone DN......................................................................................................................55
Cisco UCM LDAP Configuration................................................................................................................................................................56 LDAP System Configuration..................................................................................................................................................................56 LDAP Directory Configuration...............................................................................................................................................................57 Cisco UCM Directory Sync Service.......................................................................................................................................................58
Meet-Me Number/Pattern Configuration.....................................................................................................................................................59 Meet-Me number Configuration.............................................................................................................................................................59 Conference Bride Configuration.............................................................................................................................................................60
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Media Resource Group Configuration....................................................................................................................................................61 Media Resource Group List Configuration.............................................................................................................................................62 Meet-Me softkey template Configuration...............................................................................................................................................63 Conference Bridge Resources and Softkey Template Configuration on Cisco IP Phone.......................................................................64
Application Dial Rule Configuration...........................................................................................................................................................65 Hunt Pilot Number Configuration................................................................................................................................................................66
Line Group Configuration.......................................................................................................................................................................66 Hunt List Configuration..........................................................................................................................................................................67 Hunt Pilot Configuration........................................................................................................................................................................68
Call Park Configuration...............................................................................................................................................................................69 Call Pickup Group Configuration................................................................................................................................................................70
Service Parameters Configuration...........................................................................................................................................................70 Call Pickup Group Configuration...........................................................................................................................................................71 Call Pickup Group Configuration for Cisco IP Phone DN .....................................................................................................................72
Extension Mobility Configuration...............................................................................................................................................................73 Extension Mobility Service Activation...................................................................................................................................................73 Extension Mobility Service Configuration.............................................................................................................................................74 Device Profile Configuration (Page 1 of 4)............................................................................................................................................75 Device Profile Subscription to Extension Mobility Service (Page 1 of 2)..............................................................................................79 End User Configuration for Extension Mobility.....................................................................................................................................81 Cisco IP Phone Configuration for Extension Mobility (Page 1 of 2).....................................................................................................82 Extension Mobility Multiple Logins Configuration................................................................................................................................84
Cisco Unified Presence Configuration..............................................................................................................................................................85 Cisco Unified Presence Version...................................................................................................................................................................85 Service Parameters Configuration for Cisco UP SIP Proxy.........................................................................................................................86 Incoming ACL Configuration......................................................................................................................................................................87 Outgoing ACL Configuration......................................................................................................................................................................88 Routing Settings Configuration....................................................................................................................................................................89 Desk Phone Control Settings Configuration................................................................................................................................................90 End User Configuration for Desk Phone Control Usage..............................................................................................................................91 Verify End Users for Device Associations, CUP Licensing and Desk Phone Control Assignment.............................................................92
Acronyms................................................................................................................................................................................................................93
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IntroductionIntroductionIntroductionIntroduction
• This document describes interoperability feature Remote Call Control and documents the steps and configurations necessary to test Microsoft Lync Server 2010 Standard Edition’s Lync Client to Remote Call Control (RCC) IP Phones connected to Cisco Unified Communications Manager (Cisco UCM) 8.5(1) using Cisco Unified Presence (CUP) 8.5(2) and Cisco Unified Presence Lync RCC plug-in. These features include Lync Client features, Desktop (DTP) or IP Phone features, Cisco UCM administration, configuration and provisioning and CUP device identification. It aims to provide a good understanding of what works and what does not work in terms of the feature interaction between various components of the Cisco UCM, CUP and Microsoft Lync. It also provides guidance to deployment participants of the limitations, expected behaviors as well as known issues. Please note that this document does not address performance and scalability, which are part of broader criteria for a deployment-ready solution (for more details refer to 8.x SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html or http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html#wp1085051).
• This document represents the testing performed with Microsoft Lync Server 2010 utilizing E.164 numbering throughout. This matches the Microsoft numbering philosophy for the Lync Server 2010 environment.
• The following features were tested with respect to RCC: CUP Lync RCC plug-in, Multiple partitions, Transfers (Consultation, Announced and Single step transfer), Call Forward, Conference using Meet-Me, Hold & Resume, Windows Active Directory (AD) synchronization, Shared line scenarios, Call Park, Call Pickup, Group Pickup, Extension Mobility and Video related test cases.
• An alternative to Microsoft’s Remote Call Control, which increases architectural complexity and has limited features (see below), is Cisco UC Integration™ for Microsoft Lync. This tight integration for Microsoft Lync gives you the benefits of investment protection and reduced complexity delivered by a single, feature-rich call control solution. It takes advantage of a common unified client services framework, so you gain:
1. Increased productivity, to instantly connect with colleagues, partners, and customers from anywhere and have a wide-band audio and high-definition video communications experience with the integrated Cisco IP softphone
2. Streamlined communications, with telephony presence, visual voicemail, communications history, and Cisco Unified IP Phone control from your desktop
3. Enhanced collaboration, allowing you to initiate or escalate into integrated voice, video, and web Cisco Unified MeetingPlace and Cisco WebEx sessions with multiple parties
4. Reduced complexity, through an easy-to-deploy integration and a single-call control architecture
5. Investment protection, so you can make an immediate business impact with Cisco Unified Communications, while protecting investments in existing desktop applications
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Network TopologyNetwork TopologyNetwork TopologyNetwork Topology
Figure 1. Network Topology/Testsetup
Cisco Catalyst
3500 Switch
*TLS Communication
between Lync
components
CSTA/
SIP
QBE
CSTA/
SIP
CSTA/
SIP
Microsoft Lync 2010
Standard Edition Server
with SQL
Cisco Catalyst
3500 Switch
CSTA/
SIP
Cisco Unity Server
IPCommunicator
CIPC SIP
Laptop
Lync User User1P1
Laptop
Lync User Rcc1P2
Laptop
Lync User Rcc2P2
Laptop
Lync User User2P1
Intranet IP Cloud
Cisco RT 9971 SIP Phone
Cisco 7971 SIP Phone
Cisco 7960 SCCP Phone
Cisco 7970 SIP Phone
Cisco RT-Lite 6941 SCCP Phone
172.20.109.251
172.20.109.254
Cisco Unified
Presence 8.5(2)
Cisco Unified
Communications
Manager 8.5(1)
172.20.117.152
172.20.117.120
Microsoft Domain
Controller/Active directory/
DNS
IPCommunicator
CIPC SCCP
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LimitationsLimitationsLimitationsLimitations
These are the known limitations, caveats, or integration issues.
• Microsoft Lync 2010 Client user loses phone control when logging out and back into the client. To fix the issue a restart of the CUP SIP Proxy service is required as a temporary workaround. This is a known issue on the Microsoft Lync 2010 Client (Microsoft Bug ID: 302099) and is also tracked in the following Cisco CDETS: CSCto62424. Please check with Microsoft for fix’s expected release date.
• Conferencing: Lync Server 2010 does not support call conferencing, voice or video, through remote call control. Conferencing is available in IP Phone only or Lync Client only call scenarios.
• Meet-Me conference cannot be initiated/setup by dialing from Lync Client using RCC. However joining an existing Meet-Me conference is possible by dialing from Lync Client using RCC. Meet-Me number conferencing should be initiated from IP Phone only and status of the phones is updated in Lync Client.
• Call forward setting on IP phone: Call forward setting made on the Cisco IP phone (desktop), using its soft key button or the Cisco UCM phone configuration page is not reflected by the Microsoft Lync Client, however the opposite is true. Also the Microsoft Lync Client can override any call forward setting configured on the IP Phone and vice versa.
• Microsoft’s Remote Call Control configuration is incompatible with Microsoft’s Enterprise Voice configuration.
• If the CCM Administrator has unassigned associated/disassociated lines for a device (in phone configuration page), the CUP Lync RCC plug-in selection window for a user associated with that device should not show the unassigned associated/disassociated lines as selectable devices for RCC control. There is currently an enhancement defect for this (CSCsy07760).
• Extension Mobility (EM) login is possible only from DTP and is not possible from Microsoft Lync Client.
• Call Park can be initiated only from DTP and not from Microsoft Lync Client. Microsoft Lync Client or DTP can be used to join a call park.
• Transport Layer Security (TLS) connection between CUP and Lync Server 2010: this feature was not tested in this release.
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System ComponentsSystem ComponentsSystem ComponentsSystem Components
Hardware Requirements
The following hardware is required:
• Cisco MCS 7825H servers
• Cisco Catalyst 3560
• 1 Cisco RT Lite 6941 (SCCP)
• 1 Cisco 7960 IP Phone (SCCP)
• 1 Cisco 7971 IP Phone (SIP)
• 1 Cisco 7970 IP Phone (SIP)
• 1 Cisco RT Phone 9971 (SIP)
• USB Camera for RT Phones
• Cisco CUVA Camera
• DELL notebook computers running Windows XP Professional version 2002 with SP3 and Windows 7 Ultimate N (for Lync Client)
Software Requirements
The following software is required:
• Cisco Unified Communications Manager Release 8.5(1)
• Cisco Unified Presence Release 8.5(2)
• Microsoft Lync Server 2010 Standard Edition, Windows Server 2008 R2 x64 Enterprise Edition OS
• Windows Active Directory/DNS/Cert Server, Windows Server 2008 R2 x64 Enterprise Edition OS
• Microsoft Lync Client
• Cisco Unified Video Advantage Version 2.2.2.0
• Cisco IP Communicator 8.6.1.0
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FeaturesFeaturesFeaturesFeatures
This section lists supported and unsupported features.
Features Supported
• RCC Plug-in installation and un-installation
• Basic Call Placement/Clearing
• Basic Call Forwarding
• Call Hold/Retrieval
• Call Transfer (Announced, Consultation and Single Step)
• Multiple Partitions
• Meet-Me (See Limitations section for more details)
• DTMF
• Dial Rule Configuration
• Shared Line
• Windows AD synchronization
• Call Park (See Limitations section for more details)
• Call Pick-up
• Group Pick-up
• Extension Mobility (See Limitations section for more details)
Features Not Supported
• Conferencing through remote call control
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ConfigurationConfigurationConfigurationConfiguration
This section contains configuration menus and commands and describes configuration sequences and tasks.
For more Cisco deployment and installation guides, go to:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/rel_notes/cup8xrn.html
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_0/english/doc_guide/documentation/guide/dg
cup.html
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_
CUP852_MicrosoftLyncServer2010_RCC.html
http://www.cisco.com/en/US/partner/products/ps6837/
For more Microsoft deployment and installation guides, go to:
http://technet.microsoft.com/en-us/library/gg293124.aspx http://technet.microsoft.com/en-us/library/gg398616.aspx
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Microsoft Lync Server 2010 Standard Edition Configuration
Domain Name Server Configuration
Forward Lookup Zone
Host A records added for Cisco UCM, CUP, Lync Server and Active Directory
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Reverse Lookup Zone (Page 1 of 2)
PTR records added for Lync Server and Active Directory
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Reverser Lookup Zone (Page 2 of 2)
PTR records added for Cisco UCM and CUP
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SRV records (Page 1 of 2)
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SRV Records (Page 2 of 2)
SRV records added for Lync Server SIP Domain Service.
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Active Directory Configuration
User Configuration (Page 1 of 2)
On Active Directory Users and Computers: Add user
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User Configuration (Page 2 of 2)
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Lync Server 2010 Configuration
User Configuration (Page 1 of 4)
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Control Panel
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User Configuration (Page 2 of 4)
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User Configuration (Page 3 of 4)
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User Configuration (Page 4 of 4)
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Static Route Configuration
The Lync server uses the static route to match the URI of the incoming client’s SIP message INVITE. The Lync server
references the URI value as the Line Server URI. Follow these steps to build a static route from the Lync server to the CUP
server.
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)
Enter the following command to verify the current system configuration:
Get-CsStaticRoutingConfiguration
Enter the following command to create a static route: $tcpRoute = New-CsStaticRoute -TCPRoute -Destinatio n ‘‘172.20.109.251’’ -Port 5060
-MatchUri‘‘ cup-ducati.lync2010rtm.com ’’ -ReplaceHostInRequestUri $true
Enter the following command to load the static route into the Lync server:
Set-CsStaticRoutingConfiguration -Route @{Add=$tcpR oute}
Enter the following command to verify the new system configuration:
Get-CsStaticRoutingConfiguration
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Trusted Application Pool Configuration
Add CUP server as a trusted application pool that is referenced by the Lync server (registrar). This also links the site
information to the application pool.
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)
Enter the following command to verify the current system configuration:
Get-CSTrustedApplicationPool
Enter the following command to create the application pool: New-CsTrustedApplicationpool -Identity “ 172.20.109.251 ’’ -Registrar LYNC2010FE1-RTM.lync2010rtm.com --Site 1
--TreatAsAuthenticated $True --ThrottleAsServer $Tr ue --RequiresReplication $False
Select Y at the prompt.
Enter the following command to verify the new system configuration:
Get-CSTrustedApplicationPool
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Trusted Application Configuration
Add RCC (Remote Call Control) as a trusted application to the newly added application pool.
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)
Enter the following command to verify the current system configuration:
Get-CSTrustedApplication
Enter the following command to add the RCC application to the pool: New-CsTrustedApplication -ApplicationID RCC -Truste dApplicationPoolFqdn " 172.20.109.251 " -Port
5060 --EnableTcp
Select Y at the prompt.
Enter the following command to verify the new system configuration:
Get-CSTrustedApplication
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Lync Server Listen Port Configuration
Set up the SIP listen port on the Lync server. This is required for incoming SIP traffic from the Cisco Unified Presence server.
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)
Enter the following command to set the Lync server listening port:
Set-CsRegistrar registrar: LYNC2010FE1-RTM.lync2010rtm.com -SipServerTcpPort 5060
Enter the following command to verify the new system configuration: Get-CsService -Registrar
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Commit Lync Server Configuration
Commit the topology and restart the front-end service.
Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)
Enter the following command to enable the topology:
Enable-CsTopology
Enter the following command to output the topology to an XML file called rcc.xml and save it to the C drive:
Get-CsTopology -AsXml | Out-File C:\rcc.xml
Open the rcc.xml file.
In the Cluster FQDN section, change the IP Address parameter from ‘‘<0.0.0.0>’’ to the IP Address of the
Cisco Unified Presence server.
Save the rcc.xml file.
Enter the following command in the Lync Server Management Shell:
Publish-CsTopology -FileName C:\rcc.xml
Enter the following command to restart the front-end service:
Restart-Service RtcSrv
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Lync Server 2010 Site Topology Overview (Page 1 of 5)
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Lync Server 2010 Site Topology Overview (Page 2 of 5)
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Lync Server 2010 Site Topology Overview (Page 3 of 5)
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Lync Server 2010 Site Topology Overview (Page 4 of 5)
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Lync Server 2010 Site Topology Overview (Page 5 of 5)
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Lync Server 2010 Users
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Lync Server/Client Address Book Updating
With the default server/client settings, the Address Book is not updated right away. To ensure that the Address Book is updated with the latest
users added to the Active Directory and their configurations, force the update on the server side. Then force the Lync 2010 Client to pull down
the latest files to update its local GalContacts.db file.
On Lync Server 2010, enter the following command in the Lync Server Management Shell:
Update-CsAddressBook
This triggers the Lync Server to synchronize current Active Directory information in the SQL database into the downloadable client and device
address book files. Wait 5 minutes for this process to complete.
On Lync Client 2010, execute the following command from the Windows Command Prompt run as an administrator:
reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f
Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.
On Lync Client 2010, if the GalContacts.db and GalContacts.db.idx files already exist, delete them from the user’s profile directory (directory location may vary depending on your Client OS). Make sure you exit and restart the Lync Client, after log in you should see a new set of files downloaded, and you should see the latest updated users appear during a search for contacts.
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Microsoft Lync Client 2010 (Page 1 of 2)
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Microsoft Lync Client 2010 (Page 2 of 2)
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Microsoft Lync Client 2010 Phone Selection Configuration using CUP Lync RCC Plug-in (Page 1 of 3)
Since user has more than one line appearance for remote call control, the Cisco Unified Presence Lync Remote Call Control Plug-in has to be
installed on the Microsoft Lync client (not needed if user has only a single phone associated to it). The Plug-in adds a menu item to the
Microsoft Lync client that enables the user to select a line appearance to control. Download the Cisco Unified Presence Lync Remote Call
Control Plugin from Cisco Unified Presence Administration > Application > Plugins, and follow the instructions in the readme file. You can
also refer to the steps in Chapter 10 of the following guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_R
CC.pdf
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Microsoft Lync Client 2010 Phone Selection configuration using CUP Lync RCC Plug-in (Page 2 of 3)
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Microsoft Lync Client 2010 Phone Selection configuration using CUP Lync RCC Plug-in (Page 3 of 3)
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Cisco Unified Communications Manager Configuration
Cisco Unified Communications Manager Version
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Configuration to enable Cisco IP Phone for RCC
CTI Application User Configuration
Navigation Path: Cisco UCM Administration � User Management � Application User
Make sure Application User ID and Password match the Application Username and Password in the Desk Phone Control Settings of the Cisco Unified Presence server (case sensitive).
RCC controlled phones.
Make sure to add to the following user groups.
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End User Configuration (Page 1 of 2)
Navigation Path: Cisco UCM Administration � User Management � End User
This user needs to be in Active Directory. Note: This user ID is not case sensitive and can be different case from AD
Make sure appropriate device(s) is (are) associated with this user.
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End User Configuration (Page 2 of 2)
Navigation Path: Cisco UCM Administration � User Management � End User
Associate to the following user groups.
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License Capabilities Assignment
Navigation Path: Cisco UCM Administration � System � Licensing � Capabilities Assignment
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Cisco IP Phone Configuration (Page 1 of 5)
Navigation Path: Cisco UCM Administration � Device � Phone
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Cisco IP Phone Configuration (Page 2 of 5)
Navigation Path: Cisco UCM Administration � Device � Phone
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Cisco IP Phone Configuration (Page 3 of 5)
Navigation Path: Cisco UCM Administration � Device � Phone
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Cisco IP Phone Configuration (Page 4 of 5)
Navigation Path: Cisco UCM Administration � Device � Phone
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Cisco IP Phone Configuration (Page 5 of 5)
Navigation Path: Cisco UCM Administration � Device � Phone
Associate End user to phone
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Cisco UCM Voice Mail Configuration
Cisco Voice Mail Ports (Page 1 of 2)
Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Cisco Voice Mail Port Wizard � Create a new Cisco
Voice Mail server and add ports to it
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Cisco Voice Mail Ports (Page 2 of 2)
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Hunt List Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Hunt List
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Line Group Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Line Group
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Hunt Pilot Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Hunt Pilot
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MWI Configuration
Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Message Waiting
Voice Mail Pilot Configuration
Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Voice Mail Pilot
Should be same number as Hunt Pilot
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Voice Mail Profile Configuration
Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Voice Mail Profile
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Voice Mail Profile Configuration on Cisco IP Phone DN
Navigation Path: Cisco UCM Administration � Device � Phone
Set to appropriate Profile (in this case default)
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Cisco UCM LDAP Configuration
Note: Configure Cisco UCM to sync users with Microsoft Active Directory (AD)
LDAP System Configuration
Navigation Path: Cisco UCM Administration � System � LDAP � LDAP System
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LDAP Directory Configuration
Navigation Path: Cisco UCM Administration � System � LDAP � LDAP Directory
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Cisco UCM Directory Sync Service
Navigation Path: Cisco Unified Serviceability � Tools � Service Activation
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Meet-Me Number/Pattern Configuration
Meet-Me number Configuration
Navigation Path: CUCM Administration � Call Routing � Meet-Me Number/Pattern
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Conference Bride Configuration
Navigation Path: Cisco UCM Administration � Media Resources � Conference Bridge
Note: The above shown is default software conference bridge on Cisco UCM. To support more number of users Hardware Conference Bridge
needs to be configured.
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Media Resource Group Configuration
Navigation Path: Cisco UCM Administration � Media Resources � Media Resource Group
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Media Resource Group List Configuration
Navigation Path: Cisco UCM Administration � Media Resources � Media Resource Group List
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Meet-Me softkey template Configuration
Navigation Path: Cisco UCM Administration � Device � Device Settings � Softkey Template
Meet Me, Pick Up, Group Pick Up and Other Pickup options to be added to On Hook
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Conference Bridge Resources and Softkey Template Configuration on Cisco IP Phone
Navigation Path: Cisco UCM Administration � Device � Phone
Softkey Template assigned
Media Resources assigned
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Application Dial Rule Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Dial Rules � Application Dial Rules
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Hunt Pilot Number Configuration
Line Group Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt �Line Group
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Hunt List Configuration
Navigation Path: Cisco UCM Administration � Call Routing �Route/Hunt � Hunt List
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Hunt Pilot Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt �Hunt Pilot
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Call Park Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Call Park
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Call Pickup Group Configuration
Service Parameters Configuration
Navigation Path: Cisco UCM Administration � System � Service Parameters (Select Server and Call Manager service)
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Call Pickup Group Configuration
Navigation Path: Cisco UCM Administration � Call Routing � Call Pickup Group
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Call Pickup Group Configuration for Cisco IP Phone DN
Navigation Path: Cisco UCM Administration � Device � Phone � DN
Note: Configure the softkey layout of the phone to include Call Pickup Group
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Extension Mobility Configuration
Extension Mobility Service Activation
Navigation Path: Cisco Unified Serviceability � Tools � Service Activation
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Extension Mobility Service Configuration
Navigation Path: Cisco UCM Administration � Device � Device Settings � Phone Services
Note: Service URL example “http://172.20.109.254:8080/emapp/EMAppServlet?device=#DEVICENAME#”
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Device Profile Configuration (Page 1 of 4)
Navigation Path: Cisco UCM Administration � Device � Device Settings � Device Profile
Note: Configure user Device Profiles for every IP Phone the user wants to log into. The Device Profiles should include the DN associated with
that user.
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Device Profile Configuration (Page 2 of 4)
Navigation Path: Cisco UCM Administration � Device � Device Settings � Device Profile
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Device Profile Configuration (Page 3 of 4)
Navigation Path: Cisco UCM Administration � Device � Device Settings � Device Profile
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Device Profile Configuration (Page 4 of 4)
Navigation Path: Cisco UCM Administration � Device � Device Settings � Device Profile
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Device Profile Subscription to Extension Mobility Service (Page 1 of 2)
Navigation Path: Cisco UCM Administration � Device � Device Profile (Select Subscribe/Unsubscribe Services from the right top corner
drop down list)
Note: Make sure the Device Profile is subscribed to the Extension Mobility Service added earlier.
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Device Profile Subscription to Extension Mobility Service (Page 2 of 2)
Navigation Path: Cisco UCM Administration � Device � Device Profile
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End User Configuration for Extension Mobility
Navigation Path: Cisco UCM Administration � User Management � End User
Note: Add the created Device Profile(s) to Controlled Profiles in the end user Extension Mobility.
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Cisco IP Phone Configuration for Extension Mobility (Page 1 of 2)
Navigation Path: Cisco UCM Administration � Device � Phone
Note: Make sure to enable Extension Mobility on the IP Phone being logged into.
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Cisco the IP Phone Configuration for Extension Mobility (Page 2 of 2)
Navigation Path: Cisco UCM Administration � Device � Phone
Note: Make sure the IP Phone being logged into is subscribed to the Extension Mobility Service added earlier.
Log into the IP Phone by pressing the Globe button and then entering the end user UserID and PIN, the IP phone should now have the same DN as the one specified in the extension mobility profile.
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Extension Mobility Multiple Logins Configuration
Navigation Path: Cisco UCM Administration � System � Service Parameters
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Cisco Unified Presence Configuration
Cisco Unified Presence Version
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Service Parameters Configuration for Cisco UP SIP Proxy
Navigation Path: Cisco Unified Presence Server Administration � System � Service Parameters (Select Server and Cisco UP SIP Proxy
Service)
The Proxy Domain parameter value must define the enterprise top-level domain name. This parameter specifies which URIs are treated as local and handled by this Cisco Unified Presence installation. Other SIP requests may be proxied.
The SIP Route Header Transport Type parameter value must be set to the same type as the transport parameter configured on Microsoft Lync for the Microsoft Lync to Cisco Unified Presence route.
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Incoming ACL Configuration
Navigation Path: Cisco Unified Presence Server Administration � System � Security � Incoming ACL
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Outgoing ACL Configuration
Navigation Path: Cisco Unified Presence Server Administration � System � Security � Outgoing ACL
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Routing Settings Configuration
Navigation Path: Cisco Unified Presence Administration � Presence � Routing � Settings
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Desk Phone Control Settings Configuration
Navigation Path: Cisco Unified Presence Server Administration � Application � Desk Phone Control � Settings
If MOC server OCS is selected as the Microsoft Server Type, the Cisco Unified Presence Lync Remote Call Control Plug-in should be installed
on the Microsoft Lync client for any users who use more than one line appearance for remote call control. The Cisco Unified Presence Lync
Remote Call Control Plug-in adds a menu item to the Microsoft Lync client that enables the user to select a line appearance to control.
Make sure Username and Password match the Application User ID and Password in the Cisco Unified Communications Manager. (case sensitive).
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End User Configuration for Desk Phone Control Usage
Navigation Path: Cisco Unified Presence Administration � Application � Desk Phone control � User Assignment
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Verify End Users for Device Associations, CUP Licensing and Desk Phone Control Assignment
Navigation Path: Cisco Unified Presence Administration � User Management � End User
Make sure SIP proxy service is activated in Cisco Unified Serviceability.
From Cisco Unified Presence Administration, run Diagnostics � System Troubleshooter and verify there are no failures.
Then run Diagnostics � Desk Phone Control Troubleshooter, enter a valid user ID and the Microsoft Lync Server Address, submit and verify
there are no failures.
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AcronymsAcronymsAcronymsAcronyms
Acronym Definition
Cisco UCM Cisco Unified Communications Manager
CUP Cisco Unified Presence
EM Extension Mobility
RCC Remote Call Control
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Important InformationImportant InformationImportant InformationImportant Information
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO
BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE
FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR
INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA
ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Corporate Corporate Corporate Corporate
HeadquartersHeadquartersHeadquartersHeadquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100
European European European European
HeadquartersHeadquartersHeadquartersHeadquarters
Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100
Americas Americas Americas Americas
HeadquartersHeadquartersHeadquartersHeadquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883
Asia Pacific Asia Pacific Asia Pacific Asia Pacific
HeadquartersHeadquartersHeadquartersHeadquarters
Cisco Systems, Inc. Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore 068912 www.cisco.com Tel: +65 317 7777 Fax: +65 317 7799
Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices.
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech
Republic • Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland •
Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines •
Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain •
Sweden • Switzerland • Taiwan • Thailand • Turkey Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
© 2008 Cisco Systems, Inc. All rights reserved.
CCENT, Cisco Lumin, Cisco Nexus, Cisco TelePresence, the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Ciso Store and Changing the Way We Work, Live, Play, and Learn are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCVP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)
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