AQIPPresentation

30 October 2008Annie Clement

Julie Rodakowski, Ph.D.

Co-coordinators Comprehensive Learning Center

Why They Come: Academic Quality

Flourishes in the

Comprehensive Learning Center

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UCR Learning Center

AQIP PRESENTATION OUTLINE• THE USAGE NUMBERS show continuous growth slides 3 to 5

• THE DISCIPLINES SERVED show expansion and breadth slides 5 to 8

• ASSESSMENT DATA shows continuous improvement slides 9 to 10

• OUR BELIEF IN PROFESSIONALISM AND GROWTH OF THE STAFF AND FACULTY AND STUDENTS slides 12 to 17

• STUDENT TESTIMONIALS OF THEIR IMPROVEMENT slides 18 to 20

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Learning Center – usage numbers

What time of the day are students using the LC?

Spring 2007 Fall 2007 Fall 2008 until Oct 22 6 AM 9 8 0 7 159 167 50 (2%) 8 566 900 469 (16%) 9 802 1059 558 (18%) 10 745 886 459 (15%) 11 560 709 397 (13%) 12 PM 434 627 374 (12%) 1 249 492 273 (9%) 2 178 376 225 (7%) 3 80 169 106 (4%) 4 37 80 51 (2%) 5 41 66 37 (1%) 6 14 14 7 (>1%) 7 10 14 11 (>1%) 8 9 5 4 (>1%)

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Learning Center – usage numbers

How many students use the Learning Center?

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Fall 2006 Spring 2007 Fall 2007 Spring 2008

Continuous improvement via the numbers

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Learning Center – usage numbers & disciplines served

CURRENT NUMBERS

August 15 – October 22, 2008: 3021 students

• math = 2068 students• writing = 343 students• science = 558 students• reading = 46 students

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Learning Center – disciplines served

What is the usage by area? (distinct users)

Fall 2006 Spring 2007 Fall 2007 Math 247 465 593 Writing 199 255 310 Science 21 162 267 Reading 29 40 46

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Learning Center – disciplines served

COMPREHENSIVE ACADEMIC HELP

• math• writing• science• speech• reading• computer applications• drop-in tutoring (other areas)• proctoring center

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Learning Center – disciplines served

What is the usage by native and non-native speakers?

Fall 2006 Spring 2007 Fall 2007

English 362 (65%) 3437 (89%) 5100 (93%)

ESL 192 (35%) 413 (11%) 411 (7%)

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Learning Center – assessment data

STUDENT RETENTION Is it affected by LC use?

Student Retention - Fall to Spring 2006-2007

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%

92.0%

94.0%

96.0%

0 1-2 3+

Learning Center Visits

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Summary• Students who never set foot in the LC door were retained at a rate of 86%.• Students who visited the LC once or twice were retained at a rate of 92.3%.• Students who visited the LC 3 or more times were retained at a rate of 94.1%.

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Learning Center – assessment data

STUDENT GRADES – Do they increase with LC use?

GPA - Fall 2006-2007

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2.70

2.80

2.90

3.00

3.10

0 1-2 3+

Learning Center Visits

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PA Course GPA

Semester GPA

Cumulative GPA

Summary

• Students who never set foot in the LC door had an average cumulative GPA of 2.78.

• Students who visited the LC once or twice had an average cumulative GPA of 2.85.

• Students who visited the LC 3 or more times had an average cumulative GPA of 3.06.

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80.00%

2004 2007 Non-Users 2007 4+ times

Learning Center – assessment data

Comparative Data: Passing Rates (A, B, or C) for MATH 0099

51.2%55.9%

71.1%FALL of 2004 -- No Learning

Center

FALL of 2007 -- Non-Users of the

LC

FALL of 2007 – Students who used LC 4 or more times

• Higher pass rate from fall of 2004 to fall of 2007 (non-users) may be a result of a change in placement testing (51.2% to 55.9%)• The increase in pass rates for students who used the Learning Center 4 or more times during the fall of 2007 was significant (55.9% to 71.1%) • The increase in pass rates for students who used the Learning Center 1-3 times during the semester was not significant, indicating that consistency in Learning Center visits improves learning and that stopping in for a visit or two does not.• ANECDOTAL DATA – In addition to learning more, according the CLA2 math specialists and faculty members, LC users have a tremendous increase in self-esteem and in their general belief in their own abilities: “I can do this!”

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Learning Center -- professionalism

The Ganza“THINK ACADEMIC Extravaganza”

supporting student learning for a quality educational experience

Fall Sessions:

• Back in the Swing of Things: Life Goes Better with Music and Poetry• Writing Well in the Working World: What Professionals Have to Say about Writing in the Workplace• What the Heck is docx?: Hints for Effective Use of Microsoft Word 2007• Mind and Body / Yin and Yang: How to Use Traditional Chinese Medicine to Improve your Life and your Grades• Women Under Glass: The Secret Nature of Glass Ceilings and the Steps to Overcome Them • The Last Communist Virgin: Wang Ping Reads and Talks • How Does This Thing Work?: The Brawn Behind the Brain of Computer Games• Bugs and Germs, Germs and Bugs: Should Students Be Concerned?

Financially sponsored by THINK Mutual Bank.

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Learning Center -- professionalism

PROFESSIONAL STAFF MEMBERS

• Six faculty coordinators• 12+ highly trained CLA 2s • volunteers (faculty and external)• trained student coaches

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Learning Center -- professionalism

PROFESSIONAL TRAVEL & PRESENTATIONS by Learning Center faculty coordinators and staff members

• MnSCU Tutoring Summit (Hennepin Technical College) Oct. 10, 2008: • “Gimmicks that Work: Tips for a Successful Learning Center” presented by five faculty coordinators• “Science Learning Centers: The New Frontier” presented by Dr. Teri Hill and Sue Sundlee

• MnSCU Tutoring Summit (Hennepin Technical College) Nov. 30, 2007:• “Training Writing Tutors” presented by Dr. Pam Whitfield• “Service Learning in Math” presented by Don Baldus• “UCR Learning Center: A Collaborative Venture” presented by faculty coordinators

• science conference – Michigan, summer 2008Dr. Teri Hill and Sue Sundlee

• Math Lab Conference – Bowling Green State University, Fall 2005 & 2007 Don Baldus

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Learning Center -- professionalism

PROFESSIONAL TRAVEL & PRESENTATIONS by Learning Center faculty coordinators and staff members

•CRLA – Portland, OR, October, 2007 Dr. Julie Rodakowski Jodeen Wink

• College English Association -- 2008 “Writing Tutors: Modeling Rhetorical Responsibility” presented by Dr. Pam Whitfield

• Midwest MLA – 2007“How Writing Center Work Can Support WAC and Writing Assessment” presented by Dr. Pam Whitfield

• UIC Writing Center and Public Space conference -- 2008Dr. Pam Whitfield

• NCPTW conference – 2007Dr. Pam Whitfield

• IWCA conference -- 2006Dr. Pam Whitfield

Textbooks Authored by RCTC Faculty: Teachers Learning along with Students

Learning Center -- professionalism

Shared space with CTL and articles authored by RCTC faculty

Learning Center -- professionalism

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Learning Center – student testimonials

I took Math 0098 and got a C and really believed that was the best I could do. Then, during my next math class, I was introduced to the Learning Center. With the help of the tutors, I got an “A” in that class. Now getting an “A” in math is my expectation, and best of all, when I go to the Learning Center, I am the one who helps other students. I never would have believed I could do this last year. Brittany, RCTC student learner

What students have to say:

I don't consider myself to be a good writer (actually, I suck at thesis statements), but the people in the Learning Center have helped me become better. I plan on using the Learning Center whenever I have to write an essay. Matt, RCTC student learner

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Learning Center – student testimonials

What students have to say:

The Learning Center has helped me develop into a better student by changing my perspective on learning. By understanding more about the rate I learn, I have been able to focus on the most important fact -- that I am progressing. This understanding of learning processes was influential in my receiving a letter asking me to join PTK, and currently I spend my school days doing two things: spending time in the Learning Center learning, and working on activities related to my post as current President of PTK. I never would have been the latter had I not being doing the former.

Misty, RCTC student learner and PTK president

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Learning Center -- testimonials

Overall, how friendly and welcoming are the staff members?Bad Not helpful Okay Somewhat helpful Wonderful 0 0 6 17 52 Do you believe your experience at the LC has affected your grade?Not at all A bit Some Quite a bit A significant amount 2 1 11 24 38 Your grade aside, how beneficial was the LC to your growth as a student?Not at all A bit Some Quite a bit A significant amount 1 3 7 23 41 Are you likely to come back to the LC in the future? No - 0 Maybe- 11 Yes - 73 Would you recommend the Learning center to a friend? Absolutely not Maybe Possibly Most likely Yes 0 0 1 9 65

Student Perceptions – excerpts from survey, spring 2008

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UCR Learning Center

The poster child for RCTC’s belief in assessment of

continuous improvement &

quality

The Comprehensive Learning Center