architecting systems that users love to use
DESCRIPTION
A presentation at the Microsoft Architect Insight Conference 2010.TRANSCRIPT
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Architecting Systems thatUsers Love to Use
John WaterworthFlow InteractiveArchitect Insight Conference 2010
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Why so many bad systems?
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A complex and ever-changing mix of people and technology engaged in some activity
Socio-technical system
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Technology
People Business
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EmpathyIntuitionDesignMeaningContext
Which words do like best?
SystemLogicAnalysisProcedureDetail
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So what can I do?
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Hit the streets
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Test the user experience
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Ask for feedback
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Create some anticipation
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Be an advocate for users
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Emotional DesignDon Norman
Emotionally Durable DesignJonathon Chapman
A Whole New MindDaniel Pink
Rocket Surgery Made EasySteve Krug
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