You Can Rely On Our Services to Be at Your Side.

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16 Repair Management16 The Transparent Workshop.

17 Fleet4You17 Modern Fleet Management.

18 Training18 Comprehensive Training

Programme.

19 Contact19 Your Contacts at Schmitz Cargo-

bull Parts & Services.

8 Full Service Contract 8 Full Service Contracts.

All-Round Service.10 Individually Configured Full Service Contracts.

12 Breakdown Cover12 Europe-wide Breakdown Cover.

13 Service Partners13 On-Call For You:

14 Cargobull Euroservice14 Breakdown Asistance,

24 Hours a Day, 365 Days a Year.

Schmitz Cargobull Parts & Services I Contents

Arrive Safely.The Following Pages Describe All of the Important Aspects of Schmitz Cargobull Parts & Services:

3 The Benefits3 All of Our Services from a Single

Source.

4 Spare Parts4 The Benefits of a Comprehensive

Service Philosophy for Every Area.5 You Can Rely On Our Services to Be at Your Side.6 Fast. Europe-wide. Original Spare Parts.7 Conveniently Place Your Order via

the Web Shop.

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A functional trailer is essential for your success. Make no compromises and rely on the professionals when it comes to mobility. Because we are the experts. When it comes to trailer wear and also when it comes to the transport conditions governing your daily business. We ensure that you remain mobile!

Schmitz Cargobull is far more than just a trailer manufacturer. With our range of services we support you beginning with your purchase decision onward to the financing and resale. We are your competent partner with many years of experience in all European markets and

also offer you spare parts, Breakdown Cover, Fleet4You fleet management along with workshop training. We provide you with the complete package. Just one contact — for fast and efficient processing! Our Full Service contracts cover all of the necessary maintenance and the replacement of worn parts. Our certified workshops (Service Part-ners) only utilise original spare parts and brand-name components. In doing so, we maintain the quality which you expect from our vehicles over the long term. If your vehicle should break down, the effective Cargobull Euroservice rapidly puts you back on the road.

Remain Mobile.All of Our Services from a Single Source.

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Focus on Customers.The Benefits of a Comprehensive Service Philosophy for Every Area.

Trust in people, in the organisation and the competence. We are your contact when it comes to a complete knowledge of the industry. And we quickly provide you with an overview. This saves you an enormous amount of time as it makes additional consulting unnecessary.

Just one contactWe have clearly defined competencies. As a result, there are no conflicts regarding responsibilities. And just as important: there is only one invoice. We understand our customers, their needs and all of the relevant information. And when necessary, we solve problems, ensuring a rapid and highly trustworthy process!

Expert teamOur trained employees exemplify reliabil-ity and a commitment to continuous development. Their experience and commitment ensures that we will con-tinue to remain a strong team for your transport business.

Optimum servicesWe offer you guaranteed support and strong system performance thanks to

highly reliable processes and flexibility – you can rely on us! Your data is safe with us. Take advantage of not having to secure your own data. The quality of our processes is certified. Benefit from simplified coordination, reduced work-load and the easy combination with other services. This means more time for your core business: transporting freight.

Lower capital commitmentWe provide you with a reliable and up-to-date overview of your fleet at all times. We offer you transparent, standardised and fair pricing together with a special package for pan-European fleets. Our offer allows you to minimise your own inventory – this reduces warehousing costs and, in turn, the amount of committed capital while accelerating the necessary repairs. So that you minimise your risks. Not only locally but also with worldwide service!

Highly reliable investmentMake sustainable investments. Because good service at a good price has a future. With us you benefit from an attractive price-performance ratio combined with highly reliable planning.

This gives you the freedom to optimise your company’s processes and costs. Enjoy the comfort of clear calculations and only one payment deduction.

Attractive services One-stop solution: Our Full Service contracts ensure that you can reliably plan your operating costs. In combination with Schmitz Cargobull Telematics, you receive complete information and documentation about your runs and your fleet. As such, we offer you the maximum

in transparency and your customers greater security. The exclusive use of branded spare parts in all specialist workshops protects your investment and helps preserve the value of your vehicles. Our rapid expert assistance, which is there for you 24 hours a day and 365 days a year, puts you rapidly back on the road even in the event of an emergency.

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We set things in motion for you Our trailer expertise is always up-to-date thanks to the close association with pro-duction and development. You can rely on even the newest vehicles receiving perfect service and competent repairs, whenever necessary. The comprehensive Schmitz Cargobull service network throughout Europe is an important benefit for interna-tionally active freight companies, in partic-ular. We provide workshop training semi-nars in order to pass on our extensive technical expertise to the Service Partners and, upon request, your own workshops.

Tested service quality Quality without any "ifs" or "buts": Often it makes no business sense to invest in fitting-out your own workshop with the associated constant warehouse and personnel costs. Nor is this even neces-sary, because we offer you a Europe-wide Service Partner network. Spare yourself the long empty runs and simply integrate the maintenance or repairs into your route planning, even at short notice.

Workshop invoice processing includedAll-round service: With the Full Service contract you can clearly limit the costs for the maintenance of your vehicle. The contracts are available both for your new and used vehicles. Vehicles from other manufacturers may often be included in a vehicle fleet solution. Within this frame-work, Schmitz Cargobull Parts & Services will handle all maintenance and service work, such as monitoring schedules, material and labour costs, German TÜV inspections, general inspections, safety inspections, etc.

All this for a fixed monthly rate – the service flatrate for your vehicle fleet! Naturally, tyres, refrigeration units and other components may also be included in the contract, enabling you to concen-trate completely on your core compe-tence: freight transport and logistics.

Arrive Safely.You Can Rely On Our Services to Be at Your Side.

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Original Spare Parts Within 24 Hours.Fast. Europe-wide. Original Spare Parts.

Time is money That is why Schmitz Cargobull Parts & Services enable you to rapidly obtain the spare part that you need. We have a detailed knowledge of the more than 55,000 different parts mounted on our semi-trailers and trailers. Virtually all of the original components, running gear and consumable parts are stocked in our central spare parts warehouse and rap-idly shipped when needed. Naturally, this stock also includes original parts obtained from system partners and lead-ing suppliers.

We rely exclusively on brand quality and the combined know-how of the leading manufacturers, because the manufactur-ers' warranties are only valid when origi-nal spare parts are used. Independent tests constantly prove that fitting non-original brands repeatedly leads to defects after only a very short time. These defects may also endanger the

Schmitz Cargobull Parts & Services I Spare Parts

Your Benefits

- 95 % of all fitted parts available from stock.

- Delivery generally within 24 hours.

- 29 distributor locations throughout Europe.

- Exclusively original spare parts.

- Europe-wide service.

- Breakdown minimisation.

- Short paths.

- Short repair times.

- Decades of experience.

safety of the vehicle. At the least when you have a breakdown you lose a great deal of the apparent savings made due to the subsequent costs for repairs, a replacement vehicle and, in the worst case, a loss of trust from the customer.

As a full-service provider we generally deliver all available parts within 24 hours – this covers 95% of the components and modules that we use! We have set up 29 distribution depots throughout Europe to ensure optimum deliveries. A well- supplied service network ensures rapid assistance!

Order trackingQuickly ordered, quickly delivered: Order around the clock in the online shop – 365 days a year! You can then conveni-ently track the delivery online.

Simply convenientUse the service portal at www.cargobull-serviceportal.de to select the spare parts that you need with only a few clicks. We then handle the rest of the process until you have successfully received the requested part.

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Rapid Orders via Internet.Conveniently Place Your Order via the Web Shop.

A vast range, rapidly found: The modules and brand-name parts and components used in our vehicles are listed in EPOS, the complete Schmitz Cargobull spare part documentation and ordering system. This enables you to quickly and safely identify the correct component from among the 55,000 items and order it directly online. The complete documentation also applies to special production items and

special bodies. You will find the compo-nent that you are looking for quickly in our EPOS spare part database even if you do not know the precise manufacturer's name: Your Schmitz Cargobull vehicle's chassis number is sufficient to identify the part.

In addition, when ordering via the web shop also profit from block prices for larger quantities as well as the ability to rapidly check the spare part availability.

Plus, you can also conveniently browse through our special offers. Furthermore, repair instructions and listings of stand-ard timings are available as a download along with video instruction manuals. Your order status provides you with up-to-date information about your orders. Should you have any further questions, simply call the Schmitz Cargobull Parts & Services hotline. You will receive rapid and competent support.

Your Online Benefits

- Simple to use with searches initi-ated by double-clicking on images, exploded views and parts informa-tion.

- Documentation covering all vehicle parts.

- Specific parts search using the chas-sis number or a catalogue.

- Many different languages available for the system and the part description.

- Vehicle technical data sheets as a special feature for workshops.

- Easy transfer of selected parts to shopping cart and ordering.

Spare parts can be ordered directly via our EPOS system at:www.cargobull-serviceportal.deor via the spare parts hotlineTel.: +49 2558 81-29 99Fax: +49 2558 81-27 18

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Reduced work

Value retention

Cost savings

Availability

Reliable cost planning

Complete solution

Resale value

Schmitz Cargobull Parts & Services I Full Service Contract

All Costs Under Control.Full Service Contracts. All-Round Service.

All-round service. Our Full Service con-tracts provide you with a tailored repair and maintenance package for your trailer. We minimise your risk of breakdown and the associated downtimes through preventive service. You receive a reliable repair service along with original spare parts in 40 European countries. This also helps preserve the value of your semi-trailer or trailer and minimises the risk of unnecessary downtime and costs. Reduce your fixed costs without aban-doning your fleet's continuous mainte-nance. The Full Service contract from Schmitz Cargobull Parts & Services provides you with premium service throughout Europe!

Secure calculationYou can depend on it! A constant, low-cost monthly rate provides you with calcu-lable fleet costs and protects you against unpleasant surprises.

Less effortSave yourself the work and the stress: The Full Service team at Schmitz Cargobull Parts & Services GmbH takes care of the schedule monitoring, ordering and pay-ment approval for all of the necessary repair and maintenance services and also processes the invoices directly with work-shops and tyre dealerships.

Higher value retentionAn investment in the future: Our Full Ser-vice contracts ensure that the vehicles remain in top condition thanks to regular maintenance at trained, authorised Ser-vice Partners using only original spare parts.

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Greater cost savings Attractive purchasing benefits: Thanks to the special conditions for Service Part-ners, our Full Service contract represents a cost-effective alternative to handling service matters yourself.

Reliable availability Today's maintenance is tomorrow's availability: Preventive maintenance minimises your vehicles' risk of break-down and expensive downtime.

Attractive complete solution One for all: The benefits of the Full Ser-vice contract can be extended to encom-pass your entire fleet.

Higher resale value An investment which pays off: Thanks to the superior maintenance of Full Service trailers, these are generally sold to the Schmitz Cargobull Trailer Store for a higher price.

The application form for Full Service contracts can be found in the service section at: www.cargobull.com

Your Benefits

- Low, fixed monthly instalments.

- No costs for replacing worn parts including the material and labour costs.

- Service for tyres, refrigeration units and other components is also pos-sible.

- Including all legally stipulated inspections.

- Comprehensive Schmitz Cargobull Service Partner network throug-hout Europe.

- Rapid, quality-tested repairs.

- Breakdown payment guarantee of up to € 3,000.

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Refrigeration unit service - Available for refrigeration units from

Schmitz Cargobull, Thermo King and Carrier.

- Costs assumed for replacing worn parts including the material and wage costs.

- Maintenance performed as per the manufacturer's specifications.

Effective Services for a Fixed Price.Individually Configured Full Service Contracts.

Our safety promise as part of the Full Service contract also applies to unplanned costs: You pay one steady, affordable monthly instalment for the duration of the contract, and enjoy highly reliable planning along with numerous other valuable benefits.

Optional service modulesOur service contract is as individual as your own requirements: A modular service offering enables each individual service option to be included individually. This process takes into account the vehicle's equipment, trailer mileage, contract duration and type of usage.

Additional fittingsThe Full Service contract can cover tipper bodies, roller tarpaulins, tail lifts, lifting roofs along with many other components.

Trailer service - Assumption of the additional costs for

replacing worn parts including the material and wage costs.

- Includes six-monthly service checks at one of our 1,200 audited Service Partners throughout Europe.

- Assumption of the costs for legally required inspections (general inspec-tion, safety inspection) including a prior inspection for any relevant defects.

- Europe-wide breakdown assistance with payment guarantee via Cargobull Euroservice.

Tyre service - Assumption of the additional costs for

replacing worn tyres including the material and wage costs.

- Six-monthly tyre checks. - Dense network of tyre dealerships with

quality brands. - Optional coverage for deliberate tyre

damage along with additional services.

- Software update. - Inclusion of various additional services

such as travel costs, seal checks, evaporator cleaning and temperature recorder calibration (optional).

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Uncomplicated handlingOne contract, one invoice, one payment: Why make things complicated when they can be simple? Benefit from the cost and time savings by working with us. This gives you a rapid overview without any additional consulting, leaving you more time for your own business activities.

The highest customer satisfactionWe provide complete satisfaction: More than 10,000 trailers in Europe have a Full Service contract from Schmitz Cargobull. The results of a customer survey in May 2012 showed: 95 % of all Full Service customers chose to conclude a Full Service contract again when purchasing another new Schmitz Cargobull trailer. 93 % of our customers would recommend the contract to a friend or a business partner.

The human factorOur employees are highly qualified and receive constant training. As such, they are perfectly prepared to assist you with support and advice along with answers and solutions. Our customers value the competence and professionalism as well as the security provided by a trustworthy and qualified partner. We are open to our customers' ideas. Continuous training and years of experience form the foundation for our high quality standards. We simplify processes and offer problem-solving competence and support when making decisions.

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Rapid Assistance with Breakdown Cover.Europe-wide Breakdown Cover.

Your complete breakdown cover Breakdowns always represent a major cost risk and additional work for every transport company. In the event of a breakdown, we provide uncomplicated service and rapidly restore your mobility.

Incidentally: if you take out a two-year contract for your new Schmitz Cargobull vehicle, you will receive the basic package and all of the material free-of-charge for the first year in the event of a breakdown*!

In the event of a technical defect, Cargo-bull Euroservice arrives rapidly to repair the broken-down vehicle. You receive competent breakdown assistance – with-out any additional costs for material, travel or working time. We assume the payment warranty for the repairs carried out by one of our authorised Service Partners.

For a small additional fee, you can also obtain coverage protecting you against costs arising from deliberate tyre damage.

The Breakdown Cover provides complete coverage if your Schmitz Cargobull trailer suddenly breaks down and offers the following services throughout Europe: - Rapid breakdown assistance. - Available 24 hours a day, 365 days a

year. - Trailer mobility restored free of charge. - Short downtimes due to professional

handling and a comprehensive service network.

Our Breakdown Cover secures the availability of your vehicle, as our well- supplied service network minimises downtimes.

* When concluding a two-year contract for a new vehicle; Minimum contract duration for new vehicles: 24 months (for second-hand vehicles: 12 months). The basic package and the material surcharge are included free of charge for new Schmitz Cargobull vehicles in the first year after registration.

Schmitz Cargobull Parts & Services I Breakdown Cover

Your Benefits

- Save time and work in the event of a breakdown.

- Breakdown coordination in your own language.

- No repair costs in the event of a breakdown.*

- Minimise downtimes.

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Schmitz Cargobull Service Partners.On-Call For You:

Tested service qualityService as good as your own workshop – throughout Europe – we can reliably offer you this security with Schmitz Cargobull's Europe-wide authorised Service Partner network. Our compre-hensive safety net keeps you mobile and minimises your downtimes.

Everywhere in EuropeWe have trained and audited more than 1,200 authorised Service Partners in more than 40 countries in repair and ser-vice. You are always in the best hands,

because all of the repairs are carried out rapidly and with premium quality.We focus on a high level of customer ori-entation: Short paths simplify processes. Both locally but also for our Europe-wide service.

Furthermore, our Service Partners also represent an economical and efficient alternative to your own in-house work-shop: The Service Partners are consist-ently audited in order to ensure compli-ance with the high quality standards. Training courses specially designed for the workshops keep their repair skills constantly up-to-date.

Easy to findAt www.cargobull.com, in the section Services, you can find an online search with navigation assistance to the Schmitz Cargobull Service Partners within Europe.

In the case of a breakdown you can reach the Cargobull Euroservice 24-hour breakdown service at the hotline:00800 24 CARGOBULL00800 24 227462855 *

* Free-of-charge in the GSM telephone network. Otherwise with charges: +32 11 30 26 52

Your Benefits

- Specially trained experts.

- Comprehensive, Europe-wide Service Partner network.

- Premium quality repairs and maintenance.

- Short paths.

- Professionalism.

- Years of experience.

- Europe-wide service.

- Understanding of customer needs.

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Cargobull Euroservice.Breakdown Assistance, 24 Hours a Day, 365 Days a Year.

Wherever and whenever you are on the road, we are there for you. With competence, experience and profession-alism that you can trust. We offer you rapid assistance 24 hours a day and 365 days a year. You can reach us via our free-of-charge hotline in 40 European countries. Cargobull Euroservice speaks your language and commissions the Schmitz Cargobull Service Partner in your vicinity. Your contact partners can com-municate in 29 languages and also offer a comprehensive range of services extending beyond the actual breakdown emergency callout.

Many issues, one contact: Specially trained experts at more than 1,200 authorised Schmitz Cargobull Service Partners and another 200,000 authorised workshops throughout Europe compe-tently repair your trailer. Putting your trailer rapidly back on the road again. Good to know: The Full Service contract includes a payment warranty of up to € 3,000 for repairs to the vehicle in the event of a breakdown.

Schmitz Cargobull Parts & Services I Cargobull Euroservice

More than just a service partnerWe not only offer our customers services of a competent partner but also specifi-cally tailored process optimisation. The subsequent maintenance to our high standards of quality is easily carried out. Reliable access to the data along with a list of vehicle numbers with archiving and complete tracking round out our service portfolio together with data protection.

Your Benefits

- One service partner for everything.

- No conflicts regarding responsibili-ties.

- Short paths.

- Time and cost savings.

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The Cargobull Euroservice is used as follows

1. One phone call – and we are there for you!

In the event of a breakdown, call 00800 24 CARGOBULL 00800 24 227 462 855*

2. Your service co-ordinator will help. You will be connected with a Cargobull Euroservice co-ordinator who speaks your language. Please have the following data ready: Chassis number, registration

number, location, telephone number and address of the company as well as name and mobile telephone number of the driver.

3. Help is on the way. Cargobull Euroservice searches for a suitable service partner near to you and informs you when the breakdown service should arrive. The service partner contacts you before departing in order to make an

initial damage assessment and provide the spare parts that may be required. Cargobull Euroservice keeps everyone involved up-to-date about the status of the work in progress.

4. We take care of the rest. The mechanic on location informs Cargobull Euroservice that the repair has been completed and of the work performed.

* Free-of-charge in the GSM telephone network. Otherwise with charges: +32 11 30 26 52

Available throughout Europe.The Europe-wide 24-hour breakdown assistance is your emergency contact. We assist you with these services in the event of damage: - Towing and recovery - Tyres / electrics, axles, electronics /

electrical service. - Legal and accident investigation advice.

- Replacement vehicles or replacement drivers.

We Speak Your Language.

Over 1,200 Authorised Service Partners Throughout Europe.

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www.cargobull.comSchmitz Cargobull Parts & Services I Repair management

Schmitz Cargobull Repair System.The Transparent Workshop.

Perfect service: Standardised procedures, fixed timings and exactly defined spare parts requirements provide time and cost security when repairing the trailer. In the passenger vehicle sector, manufacturers long ago defined corresponding specifica-tions and guidelines which are employed on a daily basis by service operations.

With the Schmitz Cargobull Repair System workshop software, Schmitz Cargobull has expanded the successful principle to the trailer workshop and made it available to large-scale fleet operators. A clearly defined extent of the repair work, working times defined in advance and uniform pro-curement conditions for spare parts in the Schmitz Cargobull Parts & Services online web shop. You receive transparent offers with a clear cost structure.

Our innovative concept not only acceler-ates the repair process through just-in-time online approvals, for example, but also enables payment via credit note. Furthermore, the Schmitz Cargobull Repair System also safeguards the quality of the repairs as the standardised procedures were defined using the highest standards.

Moreover, you also save time thanks to the real-time communication. This signif-icantly decreases the process time between the order acceptance and the invoice booking. Providing payment warranties and 24-hour availability prevent further delays. For greater reliability.

Your Benefits

- Clearly defined repair processes and working times for repairs.

- Uniform procurement conditions for spare parts.

- Transparent costs structure.

- Quick repairs with "just-in-time" approval via Internet.

- Real-time communication.

- Company process optimisation.

- Constant development.

- Reduced repair and administrative costs.

- All repairs are calculated transpa-rently and fairly using a standard-ised approach.

- The entire repair history is available for analysis.

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www.cargobull.comSchmitz Cargobull Parts & Services I Fleet4You

Your Benefits

- Maximum transparency for your trailer fleet.

- Cost monitoring at the press of a button.

- Detailed fleet information from day one covering:

- Usage. - Mileage, including loaded and

empty kilometres. - Fleet maintenance costs. - Upcoming or overdue service

appointments. - Individually configurable cost

limits. - Maintenance status of the

individual vehicles.

Fleet4You.Modern Fleet Management.

New, innovative and unique – the profes-sional tool for your fleet management: Fleet4You is the information portal for fleet managers. It combines up-to-date, techni-cal information from TrailerConnect with the know-how of the Schmitz Cargobull Repair System. Competence combined in a powerful instrument for company planning and optimising your fleet!

How much do your trailers cost you for service and maintenance per kilometre: Fleet4You provides you with precise cost

transparency thanks to a constantly up-to-date overview of your vehicles' usage. In addition, you also ensure the high availa-bility of your fleet. You can configure all of the analyses and displays at any time to meet your needs.

You can precisely plan repairs and mainte-nance schedules. Instead of cyclic main-tenance intervals, you optimise your fleet by performing maintenance as needed. Having an overview of the empty and loaded kilometres travelled also enables

optimal coordination and saves resources. This results in a variety of optimisation opportunities in diverse areas. - Fleet economy. - Usage. - Maintenance. - Vehicle selection and investments.

Enjoy convenient access to a single, powerful overview. Confusing lists, cryptic journals, long workshop logs and the time-consuming comparison of reports are finally a thing of the past.

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www.cargobull.comSchmitz Cargobull Parts & Services I Training

Your Benefits

- Training courses can be booked any time

- Specialist knowledge always up-to-date

- Professional trainer team of experts who know the trailer inside out

Value-Added Training.Comprehensive Training Programme.

Schmitz Cargobull quality requires experts in the workshops to be both con-sultants and problem-solvers, so that you can trust our people and organisation. We are the company with the most experienced staff. We guarantee this high standard through our continuous, exten-sive training programme. We train and test our partners in advanced Schmitz Cargobull technologies, such as trailer telematics, sliding floor construction and the maintenance of the sliding-bogie container chassis or the correct repair of FERROPLAST®. This keeps the technical knowledge up-to-date and reliably main-tains your vehicle's value, not only among our service partners but also in your company. Upon request, a part of the training programme can also be reserved for your company workshop. Furthermore, your workshop employees can also participate in our Service Part-ner training seminars. It is knowledge transfer which pays off.

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Contact and Support.Your Contacts at Schmitz Cargobull Parts & Services.

Spare parts can be ordered directly via our EPOS system at:www.cargobull-serviceportal.deor via the spare parts hotlineTelephone: +49 2558 81-29 99Fax: +49 2558 81-27 18E- mail: ersatzteile@cargobull.com

Further information about Full Service contracts can be found in the service section at:www.cargobull.com Telephone: +49 2558 81-26 90Fax: +49 2558 81-9 27 52E-mail: fullservice@cargobull.com

Service Partner SupportTelephone: +49 2558 81 4123E-mail: sp@cargobull.com

Cargobull EuroserviceToll-free hotline for breakdown assistance throughout Europe00800 24 CARGOBULL00800 24 227462855or, if the GSM network is unavailable:+32 11 30 26 52 (additional cost)

About us: Issued: August 2014, we reserve the right to make changes. This publication is an international publication and may contain services that are not offered in certain countries. We reserve the right to make technical changes. Some illustrations show vehicles with special fittings. The state-ments are only valid for the Federal Republic of Germany at the time of printing. Contact your Schmitz Cargobull contact partner and ask about the offers and services that are valid in your own country.

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Schmitz Cargobull Parts & Services · Siemensstr. 49 · D - 48341 Altenberge Telephone +49 2558 81-2999 · Fax +49 2558 81-2718 · www.cargobull.com W

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