Arthur Lawrence Webinar

Busting BPO Myths

2

Speaker’s Profile

Sheheryar Shah goes by ‘Shah’Manager Global Solutions Shah manages solution architecture & relationships for complex BPO engagements to deliver a business outcome oriented solution. With over 7 years of experience and a Big 4 background, Shah has managed multicultural teams and clients in various regions during the course of BPO F&A Delivery.

“Strongly believes in delivering absolute value to the customer”

Contact:

Email: shah@arthurlawrence.net

www.linkedin.com/in/sheheryarshah/

3

What is Arthur Lawrence?We are management and technology consultants providing enterprise-wide business transformation, business process outsourcing and business applications implementation services through our exceptional resources.

4

Webinar Agenda

This webinar will provide an insight into the world of outsourcing and bust common myths around the BPO industry.

5

When we hear BPO, what is the first thing that comes to mind?

oCost Saving/Cheap

oOutsource to offshore

o Its all about call centers

oPoor Quality Services

oData Security

6

Myth # 1: BPO is all about call centers

7

Myth # 2: Outsourcing might save us money, but it will compromise quality

Source: “State of the Outsourcing Industry-2013” by KPMG

In a recent research conducted by KPMG, it was revealed that for many companies, the primary driver for outsourcing is no longer a reduction in cost – in fact most clients outsource functions to leverage enhanced operational quality provided by BPO firms

8

Myth # 3: Security Problems for Data & Risks Intellectual Property Rights

Outsourcing companies comply with laws & regulations set out by Information/Data Security Standards (PCI DSS), ISO, HIPAA etc.

Banking Code Standards Board (UK) audited eight BPO Providers handling more than a million calls per month from the UK. The BCSB report stated that "Customer data is subject to the same level of security as in the UK. High risk and more complex processes are subject to higher levels of scrutiny than similar activities onshore.”

9

Myth # 4: The BPO industry has a very limited life-span

Source: “Market Opportunity Forecasts to 2018: BPO Services“ by Research & Markets

• The global BPO services market is forecasted to grow at a CAGR of 5.7% from 2014 to 2018.

• Within last 20 years the BPO market has become a $304 Billion industry.

• Innovation will be the next big driver for industry.

• Future BPO growth destinations Vietnam, China, Bangladesh and Egypt.

10

Myths Scorecard

Myth # 1: BPO is all about call centers.Myth # 2: Outsourcing might save us money, but it will compromise quality.Myth # 3: Security Problems for Data & Risks IP Rights.Myth # 4: The BPO industry has a very limited life-span.

11

BPO allows the client to focus on its core

competency

Cost/Efficiency

Savings

Staffing Flexibility

BenchmarkDriven

Continuity & Risk hedging

Skilled Resources

Process

Improvement

Benefits of BPO

12

13

Contact UsSheheryar Shah

Email: shah@arthurlawrence.net

www.linkedin.com/in/sheheryarshah/

Sajeda Wilson

Email: sajeda.wilson@arthurlawrence.net

Arthur Lawrence: www.arthurlawrence.net/outsourcing/

11233 Shadow Creek Parkway, Suite 313, Pearland, TX 77584Tel: +1 (713) 401 9034

© 2014 Arthur Lawrence All Rights Reserved.

Unless stated otherwise the contents, including but not limited to, the text, the images, the narrations, reviews contained herein with the arrangements are the sole property of Arthur Lawrence. All the trademarks used and displayed within the site are the rightful property of their respective owners. Content including but not limited to texts, images, html code(s), buttons and other incorporated, implicit and explicit features, may not be copied, distributed, refurbished, reproduced, republished, transmitted, uploaded, distributed and redistributed, posted in any way, without the prior consent and permission issued in written by Arthur Lawrence

14

Arthur Lawrence Webinar

Busting BPO MythsThank You