Presented Thursday, September 20, 2012

Introductions

• Ascendum overview

• Macy’s/Ascendum current projects

• Ascendum SharePoint expertise

Macy’s SharePoint

• Team overview

• Projects for 2012-13

• Guidance

Schedule Production & Operations Project Discussion

Global IT services firm• Cincinnati, Bangalore, Ahmedabad

• Minority-owned

• 1,500 families

Results-oriented• Built on values

• Process-driven (5Ds)

• IT Assessments• SISP• Software Selection• Business Intelligence Strategy• ROI Analysis• Social Media Strategy

• SharePoint On-DemandTM

• Testing On-DemandTM

• Project ManagementOn-DemandTM

• Contract• Contract to Hire• Permanent Placement• Dedicated Development

Center• Internship Development

Program

• SharePoint• Magento• Custom App Dev• Quality Assurance• Creative Services

• Hosting and Cloud Services

• Security• Microsoft Core Infra• Virtualization• Desktop and Server

Support

A case study is worth 1,000 words…

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Idea Bank

• Branding/design

• Business Intelligence

• Workflow

JRQ Scheduling

• Manage seasonal hiring crunch

• Design, workflow, and InfoPath forms

• Integrate with PeopleSoft

• Reporting and analytics

QA

• Bundled into each SP project

• On-shore delivery at off-shore rates

• Reduces client support expense (100% of clients saved 25-50% of projected budget)

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Global employee base; call center-skilled little engagement

• Rolled out SharePoint with limited plan and limited budget

• All projects subject to ROI scrutiny

Solution

• Facilitated strategic planning session (MSFT); demos, discussions, options

Results

• Created a roadmap for initiatives

• Visual hierarchy of priorities and milestones

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Team was on outdated, unsupported version of SharePoint

• Dissatisfaction with lack of functionality and internal resource constraints to fix

Solution

• Migrated to SP 2010

• Cleaned up site structure and IA

Results

• Increase in user adoption

• Reduction in wasteful storage and redundancy

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Board wanted integrated, dashboard view of data

• Budget and staff limitations

Solution

• Prioritized 14 KPI

• Used SP 2010 and Performance Point, SSAS cubes, Excel, and SSRSs

Results

• Improved communication efficiency and collaboration

• Quicker, more-informed decisions

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Onboard thousands of employees/month all over the country

• Hundreds of documents, forms, badges, etc.

Solution

• Built a workflow automating tasks and approval processes

• Integrated 3rd party tool with SP to provide enhanced functionality

Results

• Fewer errors, quicker ramp-up; increased new hire engagement (lower attrition)

• HR efficiency

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Needed structure on player evaluation during draft process

• Myriad data points; no cohesion

Solution

• Leverage SharePoint as a portal

• Information architecture

Results

• Easier, quicker access for decision makers

• Super Bowl 2013?

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Knowledge gap

• Maternity leave causing stress and business impact

Solution

• Scalable, on-demand resources

• Roadmap to provide organization; hosting and virtual admin

Results

• Resolved workflow issues

• Improved internal service levels and efficiency

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Needed new digital presence

• Stay within Kroger ‘banner’ site criteria

Solution

• Migrate from closed CMS to SP 2010

• Work with internal teams on new content, location finder, etc.

Results

• Launching end of 2012!

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Bring discipline to 64 disparate plants

• Leverage and spread best practices enterprise-wide

• History of failed shared-services model

Solution

• Mapped out business processes

• Established strategy to share resources and successes

Results

• Better plant production reporting

• Document management system focused on safety and ISO-compliance

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge

• Multi-site (150+) governance and management

• Weren’t maintaining the brand across disparate geographic regions

Solution

• Provided expertise in the areas where they were lacking (SP admin, dev, arch)

• Leveraged a central data ‘store’ of content

Results

• Reduced support costs – easier to manage

• Internal customer satisfaction

• Brand consistency maintained – more efficient (and quicker) results

CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC

Challenge• Safety and environmental documents

needed to be better organized

• Out of compliance and generally just an unsafe practice

Solution• Use SharePoint’s inherent document

repository and governance features

• Develop a process to update and maintain lists and libraries; utilize meta data and enterprise search

Results• Phase I underway

• Correct forms and data being pushed out to 300+ end-users

Organizational structure

• How organized?

• SharePoint roadmap/vision

How are projects planned (FY13)

• Scope

90 days

2 year plan

Working with external vendors

• What’s worked well

• What hasn’t worked well

Projects that need help

• “One view of the customer”

Wishlist

• Internal ‘craigslist’

• Jive/Yammer social collab

• Enterprise search (internal and external)

• Real-time customer promotions (mobile)

Presented Thursday, September 20, 2012