ASHLEY WASHINGTON 530 s 4th st Colwyn, PA 19023| ashley.washington01@yahoo.com| (610) 809-6599

OBJECTIVE

With my abilities obtained throughout the years, I am able to efficiently and professionally

communicate amongst my guest, my peers and management while also being a positive

influence and motivator. I exceed in customer service and safety, making sure that not only

are my guests are comfortable can rely on me, my guests can also do the same. I have the

ability to solve difficult problems and be able to do multiple tasks with little to no supervision

in a timely manner. I am a diligent team player and an effective team leader.

EXPERIENCE

Republic Airlines

Flight Attendant | April 2015-Present

My core responsibility is to ensure the safety of both my passengers and as well as my crew

members while inflight

Effective and efficient customer service is a key essential to my job

Effective and appropriate communication amongst crew members and passengers

Ability to extinguish and identify several types of fire and evacuate passengers and crew

members

CPR Trained and certified

US Airways

Customer Service Agent | August 2013-April 2015

Customer service for our passengers during regular and irregular operations

Being able to efficiently book flights, change flights, check flight statuses and more for

passengers via a computer based system and over the phone

The ability to assist passengers with needs throughout the airport and on/off of our aircrafts

Having the ability to effectively communicate to passengers, coworkers, supervisors and

management in a timely and appropriate manner

Mentor and supervise current coworkers and new hires

Being able to properly process transactions and cash handle

Ruby Tuesday

Host/Bartender | April 2013-August 2013

Having the ability to provide memorable customer service to our guests

Providing a clean dining atmosphere for guests

Being able to complete transactions, cash handling and working a POS system in a timely

manner

Completing guests orders and servicing food and beverages

Toys ‘R’ Us

Cashier | March 2012-February 2013

Providing customer service to our customers by completing orders, registries, and returns

Safely and effectively place products in appropriate places throughout the store

Being able to assist customers with effective product knowledge

Ability to make transactions and cash handling in a timely manner

EDUCATION

Art Institute of Philadelphia

January 2012-Present

Fashion Marketing | 3.1 GPA

Bachelors degree program

Penn Wood Senior High School

September 2006-June 2009

High school diploma achieved

3.5 GPA | Honor Roll

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SKILLS

Intermediate computer skills

Microsoft Word | Microsoft PowerPoint | Microsoft Excel | POS Systems | QIK Computer

System

Effective communication

Verbal | Written

Safety Prevention

CPR Certified

REFERENCES

Vaughn Brown Customer Assistance Representative | US Airways

Philadelphia, PA

(215) 609-7972

Rachid Butler

Flight Attendant | Republic Airlines

Philadelphia, PA

(267) 467-5497

Joyell Mitchell

Customer Service Representative | Alaskan Airlines

Colwyn, PA

(215) 301-3024

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