asia-km technologies1 welcome participants of nac 2004

Asia-KM Technologies 1

WELCOMEWELCOMEparticipants ofparticipants of

NAC 2004NAC 2004


Accountants:Accountants:Leading by Leading by SituationsSituations

CS3CCS3C


From the book From the book ‘Leadership and ‘Leadership and The One Minute The One Minute

Manager’Manager’


By By Dr. KennethDr. KennethBlanchardBlanchard


SpeakerSpeaker

Megat Megat Mustapha Mustapha

KamalKamal


DirectorDirector& Consultant& Consultant

Asia-KM Asia-KM TechnologiesTechnologies


The Leadership The Leadership InstituteInstitute


In-Association withIn-Association withKen Blanchard Ken Blanchard

Companies, USACompanies, USA


A sign in an A sign in an Accountant’s Accountant’s

Office …Office …


‘‘In God we trust, In God we trust, In Others we In Others we

Audit’Audit’


What is often What is often said about said about

‘Accountants’?‘Accountants’?


Straight, Rigid Straight, Rigid Timid, StrictTimid, StrictDisciplinedDisciplined


Most Most Importantly, Importantly, TechnicallyTechnicallyvery soundvery sound


CompetencesCompetencesTechnicalTechnical+ Human + Human

+ Business+ Business


Leadership,Leadership,Teamwork,Teamwork,

Communication,Communication,


Business Business Processes,Processes,Customer Customer Services. Services.


The Power of The Power of Leadership Leadership


The work, rules The work, rules and nature of and nature of leadership leadership


are are changing! changing!


People are People are ‘knowledge ‘knowledge

workers’workers’


Leaders Leaders facilitate rather facilitate rather

than direct! than direct!


Traditional Traditional hierarchical hierarchical pyramid … pyramid …


is now being is now being Inverted! Inverted!


Front-liners are Front-liners are empowered to empowered to

make decisions!make decisions!


Leaders areLeaders arecoaches,coaches,

partners & partners & mentors!mentors!


Leading is Leading is something you do something you do ‘with’ people ‘with’ people notnot

‘to’ people‘to’ people


A Leadership culture A Leadership culture that is understood that is understood and practiced by all and practiced by all

workersworkers


Leading by Leading by situationssituations

(A situational (A situational Leader)Leader)


Converts boss Converts boss to partner, to partner, facilitator facilitator & coach& coach


Understands the Understands the development level development level

of the people of the people


Develops workers Develops workers into being into being self-reliant self-reliant

achievers! achievers!


Aligns workers Aligns workers goals with the goals with the organization’s organization’s

goals! goals!


Roles of a Roles of a SituationalSituationalLeader Leader


Reflect,Reflect,Flexible Flexible

& Adaptable& Adaptable


Knows the Knows the difference of difference of

successful and successful and effective effective

leadership leadership


‘‘No’ best style to No’ best style to leadership, leadership, depends on depends on

situation situation


Diagnose workers Diagnose workers development leveldevelopment level

(competence + (competence + commitment) commitment)


Using the right Using the right leadership style to leadership style to the right situation the right situation


Direction-giving Direction-giving style,style,

Coaching style, Coaching style,


Support-building Support-building style,style,

Delegating style. Delegating style.


Understands the Understands the importance of importance of

‘communication’ ‘communication’


Benefits of Benefits of being a being a

Situational Leader Situational Leader


Measurable results Measurable results and building high and building high performing team performing team


Organizational Organizational goals understood goals understood and supported by and supported by

everyoneeveryone


Performance Performance tracking systemtracking system


A common A common language and language and

basis for actionbasis for action


Highly skilled, Highly skilled, flexible leadersflexible leaders


Reduced Reduced turnover and turnover and absenteeismabsenteeism


Employee Employee retentionretention

& increased & increased productivityproductivity


Improved job Improved job satisfactionsatisfaction

& morale& morale


Improved Improved customer service customer service

(internal & external)(internal & external)


Leadership Leadership bench strengthbench strength


TQTQ

asia-km technologies1 welcome participants of nac 2004

Documents

people asia

usa asia

situationalleader asia

effective leadership

nature of leadership

right situation asia

accountants office asia

facilitator coach asia