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Administrative Systems

and Processes

[Unit 2]

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overview

The aim of this unit is to introduce you tothe key systems and processes that areintegral to the practice of administrationand which will help you to understand therelevance of the systems approach to thedesign and conduct of administrativeactivity. By studying this unit, you will beintroduced to the role that systems thinkingcan play in understanding the contributionmade by administrative processes toorganisational effectiveness.

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This unit has close relationships with other keyareas explored in the Diploma programme in

that, without effective systems and processes,

it would clearly be difficult to deal successfullywith the range of activities that constituteadministrative management. This unit alsoprovides a useful foundation for further

studies in particular, the Advanced DiplomaUnit 1: Administrative Systems in theOrganisation.

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Finally, this unit does not seek to cover all

possible systems and processes; rather, its aim

is to raise awareness of the general value of

systems and processes, while highlighting the

importance of those most often used by

administrators

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learning outcomes

On completion of this unit, you will be able to:1. Discuss the reasons for and the characteristics

and ethos of different types of organisations andexplain the background to the nature and

purpose of administrative processes which haveinfluenced the development of administrationwithin organisations;

2. Evaluate how the concepts, elements andproperties of types of systems can be used toanalyse and facilitate the efficient and effectiveperformance of an organisation and itsadministrative operations;

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3. Describe the role and function of procedures

in meeting customer requirements, including

types of procedure, their relationship to policy

and the conduct of meetings;4. Explain the role and purpose of different

types of administrative systems in an

organisation, and construct process maps of

their principal processes and activities and

describe the methods for improving their

operation.

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contents

Section 1 The Organisation in Context

Section 2 Professional Administration

and Systems

Section 3 Administrative Procedures

Section 4 Principal Administrative

Functions

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Section [1]

The Organisation in Context

learning syllabus

This section covers the following key areas:

1.1 Role of organisations in the business

environment.

1.2 Organisational mission, aims and

objectives.

1.3 Types of organisation.

1.4 New models of work organisation.

1.5 Organisational structure and culture.

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