1. 25th Edition 26th September 2009Weekly - 25 Environment Friendly Customers love our Initiative Customers are going GREEEEN Vijesh Mittal is our Go Green Ambassador 1

2. 25"Power of Ideas, Power of Execution" Hafte Bhar ki Bharpoor Khabar Reliance Retail West Zone 25th Edition, 26th September 2009.ASPIRE NOT JUST A WEEKLY!!Thecontentisveryexciting,relevantandgripping.Thevarietyofmatterisalsoenticingandinretailtermsitsellsitself!. ***Itisoutstandingcommunication.Ithasmultipleelementssuchasemployeerecognition,businessfocus,employeeengagementactivities,customerserviceaspects. ***Wonderfulmusicwhenyoubrowse.Alsoveryhappyaboutsomeincisivecommentsinsomeofthepageswhichsayalot 2 3. Mission Kurukshetra3 4. WHY ASPIRE?ASPIRE is providing a path to build a highly differentiated, warm and energetic business environment. The Aspire Learning Centre is a theatre where team bonding and shared vision help puttogether a cohesive and collaborative team.Our managers have the opportunity to share their views and expectations on how to buildhigh standards of efficiency.Aspire also allows the Zonal leadership team to lead by example and to build greater accountability in a transparent fashion.It puts everyone in the team on the same page in the shortest possible time.Praveen PASRICHA 4 5. Table of ContentsMISSION KURUKSHETRA _______________________________________________________________________3WHY ASPIRE? ___________________________________________________________________________________4TABLE OF CONTENTS __________________________________________________________________________5HIGH BILL MANIAA _____________________________________________________________________________7SUPERB MAR COM SUPPORT___________________________________________________________________8RELIANCE MART LEAFLET ___________________________________________________________________ 12NEW LOOK SHOPPING BAG __________________________________________________________________ 13KAUN BANEGA BACHAT KA SIKANDAR? ____________________________________________________ 14SIGNATURE STORE ___________________________________________________________________________ 15GO GREEN_____________________________________________________________________________________ 16ACTIVITIES IN MUMBAI_______________________________________________________________________ 17VISIBILITY DRIVE _____________________________________________________________________________ 18KAUN BANEGA KWALITY WALL KA KING____________________________________________________ 20SABSE BADA BANIYA _________________________________________________________________________ 215 6. DISPLAYS MUMBAI__________________________________________________________________________ 22ACTIVITIES ROM ____________________________________________________________________________ 23WEEKLY MEETINGS __________________________________________________________________________ 24INSPIRE _______________________________________________________________________________________ 25PACKAGED COMMODITY RULES _____________________________________________________________ 26NURTURING TALENT _________________________________________________________________________ 27ASPIRE LEARNING CENTRE __________________________________________________________________ 28HEROES OF THE WEEK MUMBAI ___________________________________________________________ 29HEROES OF THE WEEK ROM________________________________________________________________ 37CONTACT US__________________________________________________________________________________ 39 6 7. High Bill ManiaaWah Bachat Ke Sikandar! Wah Monthly Shoppers Paradise!Customer ke bade bill bante hi ja rahe hainSalasar Bhoomi Rs. 10600Tirupati Store Rs. 7050 Mahadev Store - Rs. 6093 Shivam Apts Rs. 5279 Mehak Motors Rs. 4208 Shree Sharnam Rs. 4078 Shivam Apts Rs. 5279Patel Apts. Rs. 3028Adarsh Nagar Rs. 5000 Mangala Tower Rs. 5213Cashiers on the fast track Cashier Scan speed at 7.81 (Benchmark is 9 articles per minute) Gopi Cine leading with 15.65 unbeatable Mazhar & Nitesh - leading in scan speedDev Darshan at 11.68Kiske haat jaldi challenge? Kaun break karega yeh record? 7 8. Superb Mar Com SupportFabulous Navratri and Dussehra Offers - Loot Lo!!8 9. Superb Mar Com Support Enjoy the Festive offers with a healthy Environment Go Green Customers are delighted.. They are greatly appreciative of our concern for the environment.. Get your customers to double their points.Over 5342 Bills Generated and Customers have got the benefit of Double Bonus Points,for carrying their own shopping bags. Mumbai 4229 & ROM 1113(The customer gets Bonus Points ONLY for all that comes in the bags the customer is carrying)9 10. Superb Mar Com Support Dekhte Reh Jaoge Har Category Mein Zabardast Festive OfferSundar Dry Fruit Gift Boxes with Fantastic Pricing 10 11. Superb Mar Com SupportHar Section mein hai AttractionLoot sake toh loot11 12. Reliance Mart LeafletZabardast Festive offers on Home Ideas, Apparel, Furnishing and ElectronicsFinding our Marts is now EASY!12 13. New Look Shopping Bag2nd Anniversary bag with MSP 13 14. Kaun Banega Bachat Ka Sikandar?Stores Jo Grahak ki bachat karayengeOverall Achievement mein sabse aage hainMumbai Patel Apts 89%Shivam Apts 72%Manu Krupa 70%ROMKalyani Nagar 105% Tain Square 97 %Mont Vert 86%14 15. Signature StoreCustomer CommentsNameCommentsMs. Sarla Wonderful store. Everything under one roof.Mrs. Gauri PatelNice Store, Efficient staff and prompt services.Rekha Solanki Our regular store. Always like to shop here.We were out of town. After coming back came here to shop and were happy toMs. Tadakeknow about the MSP offer of 2999. We liked it. Please run such offers always.Ms. PanktiThis is the best store in this area. Our entire family likes it.Sunita HemwaniTruly a neighbourhood store.Good store, good service. When I go out of town I look for any Reliance FreshSunita Belani there, as its one of the best store to shop.Indravadan Parikh I like shopping here & Tardeo Reliance fresh. Staff is nice and efficient.Purshottam BajajGood store, I always shop here.Ramtirth GuptaGood Store.15 16. Go GreenCover Page - Environment Friendly Customers love our Initiative Customers are going GREEEENOver 5342 Bills Generated and Customers have got the benefit ofDouble Bonus Points, for carrying their own shopping bags.16 17. Activities in MumbaiSociety Activation LeafletStore Teams are taking big efforts to carry out the activity over 28,000 leaflets distributed in Mumbai and 17,000 in Pune and Nasikwithin the 1st week.17 18. Visibility DriveAveonTaj MahalHeinz Coffee Dip Dip add Sugar and Good till the last dropSip @ 5 stores@ 15 stores @ 13 storesFrom 25th Sept to From 20th Sept to From 21st Sept to24th Oct19th Oct 20th NovGaining extra mileage in sales and customer exposure 18 19. Visibility DriveAXE ColgateGet the Axe Effect Sparking Teeth @ 30 storesTill 30th Sept@ 14 stores From 21st Sept to 31st Dec 19 20. KKKReturn of Kaun Banega Kwality Walls King Cluster wise Inter store contest for Kwality Walls Ice Cream.3 prizes per cluster. Total 5 clusters Rs 25000 in total prize money to be won Kisme kitna hai dumAshok Hotel, Bhiwandi is the highest selling store with Rs 9497, followed byManu Krupa Virar and Bholas Classes Grant Rd. 20 21. SABSE BADA BANIYA 5 more days to go !To decide who will be the WINNER of the first SABSE BADA BANIYA contest.GROUP "A" SANGHAVI - 4,400 Points (Chintamani / Athar)HARSH PLAZA - 4,081 Points (Sandeep/ Sachin) SIGNATURE STORE - 3,439 Points ( Chintamani/ Anees) GROUP "B"ANNA LOUIS - 1,632 Points (Chintamani / Kashinath)MANUKRUPA - 1,603 Points (Sandeep / Dinesh)SALASAR BHOOMI - 1,539 Points ( Sandeep/ Ali) GROUP "C" ROOPDARSHAN - 1,003 Points ( Walton/ Ganesh) MEHEK MOTORS - 823 Points ( Amar/ Mustaqeem)MUNOT - 571 Points ( Walton/ Dinesh) LAST LAP OF THE RACE HAS STARTED! WHO DARES WINS!ASHER HAS A TOTAL OF 9055 POINTSWELL DONE! Jo Jeeta wahi Sikandar! 21 22. Displays MumbaiTurnaround Story @ Hamara Bazaar Super Confident Anup aiming to win it allGreat show by Anup Survey, Swapnil Pandit, Deepak Soni and Rasik Pawar 22 23. Activities ROMOur STAR PERFORMERS OF THE MONTH 23 24. Weekly Meetings Our AM Training SeriesHimanshu Sharma CMGetting into the Customers Heart !Acquaintance with your society and neighbours can help you get footfall GDB Grahak Devo Bhava24 25. INSPIRE Jyotsna Shellar SM- NeelyogSupervision of your Store will help reduce the Dump and Shrink 25 26. Packaged Commodity RulesAsis Panigrahi Legal Compliances Packaged Commodity Rules 26 27. Nurturing TalentMandar Kulkarni and Preeti Sardar Our young leaders @ Asher Mart The Leaders of TomorrowAs a part of our strategic initiatives, engaging and nurturing talent at the Store level has been our constant endeavour.Our Store staff has seen a rapid enhancement in their roles and responsibilities 27 28. ASPIRE Learning CentreNurturing Talent, Honing Skills. Building Competencies The SRM Auditorium is theASPIRE LEARNING CENTREThe Learning Place for One and ALL who createMAGIC MOMENTS and LEAP like a CATMAN and RACE to LEADthe CSAs who ASPIRE to INSPIRE others28 29. Heroes of the Week MumbaiOutstanding performances by our Super StarsMangala Belapur:Chandrakant Mane:The BOH champ, one of the most challenging task to manage at store and especially at my store wherein wehave a 6 days delivery with an average of 300+ HUs, last week we had been receiving stock transfers and therewas huge chaos where Mr.Chandrakant managed the entire project with the team of 5 and support fromseniors.Jaibharat Nerul:Ankush ChavanHe is Handling F&V section. His Major Responsibility and also he mastered himself In.1. FnV dump controlling2. FnV GRN & GRN related issue.3. Cleaning & SEL + promo of FnV section4. Handling the FNV pi process5. Up selling of all the fruits & offer of bill buster 100Neelkanth Seawood:Amol Dadas:A FNV champ he is found of making good displays, maintaining good stocks at shelf making a Just harvestedlook, making write indents, maintaining the records of dump, his contribution has helped store get maximum upsales in FNV section.29 30. Outstanding performances by our Super StarsDev Darshan Kharghar:Sujit Salunket:He is one of the best cashier at Dev Darshan he has maintained a good scan speed with an average of 13.86,he is good at up sell and make sure every cash till has enough stock of Bill Bustor products, he helps the CANis maintaining the registers and records of daily needs.Munot Panvel:Vilas Bhasma:He is an all-rounder at store there is no job in Reliance fresh that he might not know. He with the help of allteam member has helped in executing the newly introduced concept called SELF HELP at store, which hashelped maintaining store to the exceptional standards with no expiry dust and FEFO at its best.Sai palace Vashi:Nandkumar Kamble :Takes care of the FNV Section does maximum interaction with the customers and is a champ in selling our 299& 555 basket. He has a born quality of interacting with customers which has led in building up strong relationwith every customersKakson Chembur:Imtiyaz SulemanHe is very hard working CSA & taking extra care of his very own staple section. Leading an example to otherCSA to make sure their section appears a bright as his. He is very sincere in his work & always very helpful forstore operation. He has very good at customer service and has knowledge about the majority of storeoperation 30 31. Outstanding performances by our Super StarsNeelyog Ghatkpoar:Ravi DabhadA GMADU section champ, he also takes care of many other store activities like helping C n A & Sr.CSA, His jobwas highly appreciated when he himself took up the initiative of taking care of paper insertsSION GALAXYChetan jadhav :Chetan handles Process Food section and he is very good in giving displays and maintaining huge stock. He is accurate in all the taskgiven to him makes things easier & simple to work on. He is time oriented and opportunist. He likes to complete the given task before time.Very hardworking, intelligent & excellent customer service is his motive & good team motivator. He is trying his best to prove himself bygiving good ideas and trying to change displays on regular basisFRAMROZ STOREMadan Das :Madan Das is the hero of the week for my store as he is the one I always cherish. He not only handles staples section but does cashieringat required time. This person has never say die attitude. He is always smiling, Cheerful with hardworking behaviour, person behind theescalation of staples sale.Not ending here but he keeps motivating other staff whenever they are low with energy or sale.ANNA STOREMadhuri Vengulekar & Nitin Bharadwaj :They both have learned cashiering in a very short span of time and have also started giving training to other staff on same. Madhuri takescare of customer queries and handles it effectively.Nitin supports other staff in motivating them preparing them to give better nos. in all the major offers running in the store. Both areresponsible, hardworking & dedicated & spend time on store activities even after their shift is over.BHOLAS STORERahul Kanojia :Rahul handles Processed food section for my store & Maintains good display for the same he takes care of expiry audit of his section & is31 32. Outstanding performances by our Super Starsone of the best champion for selling BB 299. He is dedicated towards his work self motivated & Hardworking. He also attends customer forincreasing sale and ticket size. He is through with all the offers running in the store. He is a very good team player and always ready tohelpKAMANI WADI STOREChandan Roshan :Chandan has good leadership qualities & he takes care of the store as his own baby. He maintains the store as per the standard & aperfect motivator who has hold on team management. He handles floor as well as backend job efficiently & has proved himself many atimes when it comes to sale enhancement. He is target oriented, whatever target is given to him or committed by him he makes sure that itis achieved.TARDEO STOREJai Prakash Yadav :He is one of the strong player of our team who can fit in any work. His special quality is that he is very good in unloading the dry vehiclewith proper Hu & Micro level checking. He takes up the charge of unloading the vehicle & release it on time. Maintains BOH Spic & Spanfor future deliveries . He is also a very good cashier and focused on BB299. Any work given to him is done on or before time.TIRUPATI STOREVishal Patil :New Joinee with better understand good grasping power with learning attitude and an asset to the store.. His continues efforts in improvingstaples section has shown the best result. He is expert in selling 555 basket & has maintained his good work he is also quick in handlingcustomer queries and resolving it there and then. He is very kind and soft spoken to customers & works on the feedback given by anycustomers for his section.Vrindavan Store ThaneVasant Shinde from F&V Section, Very sensitive to his section. Takes care of his section very nicely. Very hard working, energetic whileunloading the Vehicle, does timely mark down, dump entries and Indenting is his baby and is very efficient at it. Ankesh Turbhadkar is a Cashier, again very dedicated, supports everyone in the team to complete their daily task. So very good teamplayer.Spring Avenue KalyanReshma Mane from PF Section, very effective inn her section. Perfectly handles shelving, face ups, SEL updating, Promo execution. 32 33. Outstanding performances by our Super StarsHandles Cash tills also and is instrumental in up selling and cross selling. Very watchful is was instrumental in catching two thefts at thestore.Ashwin Kumar Chowbey Assistant Store Manager, good guidance to staff, good displays of various Categories, good up sellingpersonally and really worked hard on Cleanliness of shelves, proper shelving and cleaning of BOH..Prince Hotel ThaneHemant Borse NF Section, Very hard working and carefully handles his section.Personally takes responsibility for displays and promoexecution.Umesh Sawant from Staples Section, apart from his section is having good knowledge of other sections too. Takes interest inunderstanding new changes and is very fast in Cashiering.Gopi Cinema DombiwaliRajanikant Kirtikar from F&V Section, a man with a smiling face right at the entrance of the store. Handles his fruits & Vegetables withutmost care and always thinking to enhance freshness of stocks and to reduce the losses.Gautam Satpute from Staples, very much focused on 199 and 555 Baskets. Is very energetic and always like to help Customers. Takespersonal interest for displaysSanskar Tower ThaneShyamal Mendonca from PF, a small doll with ever shining smile is very good at Displays, very efficiently is handling her department andvery popular Cashier amongst the Customers.Rahul Singh from NF is very hard work & dedicated. Apart from handling his section personally came to store on week off day to completepending workJai Jagdamba ThaneJyotiram More from Staples, apart from handling his section is one of the fastest Cashier in the team, very good at up selling, veryefficient in handling customer queries himself without anyones intervention.Anil Kolambe from PF, very good at his section but what I as amazed was that he is very effective at up selling since he knows all thepromos on tip of his tongue.Mehak Motors UlhasnagarPrashant Raut from PF, he is a new joiner but very bright candidate. Knows all the promos, very confident & very good at Customerservice 33 34. Outstanding performances by our Super StarsAshok Hotel BhiwandiShrikant Kumbhar from NF, for taking keen interest in maintaining section neat and clean. All the shelves are very well filled, SELsproperly displayed along with promo sinages.Preeti Bhoir from F&V Section, very much instrumental to get the Sales of F&V to a level where they are back today. Very muchconcerned of her section and is doing a good job around 12 ft Chiller. Thats destination Preeti.Mahadev Hotel - ThaneSantosh Parab from Staples, Newly joined highly motivated, positive towards work and very effective at Customer Service.Ganesh Chowdhary, Assistant Store Manager is almost everywhere.Young and upcoming leader, very dynamic, positive and very serviceoriented. Quick learner and he made Abhijeetss life comfortable.TVS Motors KalyanAtul Pundekar from PF Catman does speedy replenishment, eye-catching displays and is learning backend operations. Good at upselling and Customer service.Prashant Sane F&V Catman. Takes care of his section well by sorting, misting and keeping produce fresh. His up selling with a smile iswell appreciated by Customers.Vishnu ShivamRajendra Chilka for his outstanding performance in Apparels Alterations & customers serviceSandeep Dagare Non food, he has joined recently from CPM a great performance Great PRO with customersShree SharanamRohan DeshmukhHe is very punctual and completes all assignments in time. He is a hard core seller and master in displaysBusiness ClassicPradeep Hadshi From Non Food section, He is very Hardworking very good in Selling BB 299f or his NON stop cashiering from 9 to 912hr shiftHis famous Dialogue Is Customer Ko Pakad Pakad Ke Bill Buster bachena Hai Aur "Store Ka Ticket Size Badana Hai"Patel ApartmentsBhagavan Jadhav Sr.CSA he not only manages back office but also takes care of the floor he is he is also good at solving customercomplaints . 34 35. Outstanding performances by our Super StarsAdarsh NagarPradeep Naik,Very energeticat cash till & taking good responsibility towards other backend work ..He is well organized & very keen toutilize his ability towards workCentriumNitesh Betkar - Hard working csa from staples section, an allrounder in unloading of vehical, single handly putting staples stocks on shelf.when need arises does cashiering too. he also knows promotion and prices of staple category.ShivamJabar Solanki.Jabar is Fastest Cashier in our Store. Up selling is his skill which he has really developed over a period of time. Always ready to helpCustomer.Pawar propertiesGanesh Silimkar- Good display for FnV category. FNV Promo highlights. All promo explain to customer. MSP Gift detail explanations tocustomer. Good indent for FnV category. Control dump for FnV. DC Vehicle unloading for any time.Thakur ComplexKiran Keni .He has given wonderful displays in Friuts & Vegetables Section. It is attracting Customers to buy more & more Fruits &VegetablesPanchamrutBalkrishna Yadav for Promoting 299 Skus & Fastest cashier.Salasar BhoomiPradeep Patel in Staples Section, He is motivated & aggressive about all the store promos, creates new displays and does cross selling &up selling to our customers, he always comes well-groomed, is very much disciplined towards every senior, he is also champ in selling fastBB 299&555 basket.He take imitative in doing home deliveries of our customers.Hamara BazaarArati Narkar - She is handling Staples section. she has maintained her section well . She has done good job today in selling 199Staples& also sold 555 basket. 35 36. Outstanding performances by our Super StarsPriya in Non- food there was some changes done. She has also have maintained her section well. Even after Changes she was throughwith all SELs put up. She have shown great effort in selling 199 Non food Pvt label.ManukrupaUttam Hodge. He is a F & V Champion, Handling F&V Section very efficiently. Also do the cashiering whenever there is cashier shortage.Very excellent in cross selling & upselling. Last week one lady customer has come to our store & asked Uttam for 40 Kg Attas. Uttam gaveher our 4 (555 Basket) which covers 20 Kg atta & give other 20 Kg atta to her.He is very energetic & handles the customer very wellHarsh PlazaChitra More she is transferred from Crystal Mall Andheri Work in Dairy & F&V section. She is expert in date check, FIFO due to which weare able to control dump & shrink for our store also she is working hard & dedicated for her job. She also knows the system very well, sheis a F&V indent champ doing indent as per the customers demandGagan GalaxyVishwanath Parad- FnV champ, Vishwanat is always working with full energy, passion and eager to learn. He has now doing SAPindenting, dump & dump on arrival. He is also helping the customer to make the maximum bachat by explaining them the offers of F & v.and MSP OFFERS. He is playing important role in Gagan Galaxy team.Vishnupratibha VirarVinod More: He is working in F&V section he makes F&V in our store fly many customers are happy with displays & the quality for F&V allmaintain by Vinod F&V section is always clean Vinod knows all the offers in F&V promoting the customers very well once the customerpurchase the F&V more than 100 he is forcing the customer for the BB & the customer happily takes it because he is having that kind ofrelation with his customersDevedra Patil: Devendra is the director for the excellent display of Pvt Label many of the customers are attracting towards the display &then Devendra finish his task by giving them in basket of N Food. He is good in Up selling & promoting 299Wishing all the heroes and heroines the very best. 36 37. Heroes of the Week ROMPune - Aurangabad - Nagpur - Nasik 37 38. Pune - Aurangabad - Nagpur - Nasik Outstanding Performers 38 39. Hafte Bhar ki Bharpoor KhabarYour window to the activities at Reliance Retail West ZoneDo you have a story you would like to include in thisNewspaper?Email us:apoorva.zinzuvadia@ril.comsailesh.bhatia@zmail.ril.combharat.k.desai@zmail.ril.commurali.lenkalapally@zmail.ril.com Published by Apoorva Zinzuvadia and Sailesh Bhatia Painstakingly compiled by Sailesh Bhatia 39