ASQ - ITMU STUDENT CHAPTER

REPORT - 2014-15

THE HIGHLIGHTS

ASQ - ITMU CHAPTER2014-15

CONTENTS

S. EVENT PAGE

NO.

1 ASQ Vision and Mission 1

2 Organisation Structure – ASQ ITMU Student Chapter 2014-15 2

3 Annual Quality Conclave on ‘Zero Defect Zero Effect’ held on

18 Nov 2014 4

4 Annual Quality workshop on ‘Lean for Leadership’ held on

18 Feb 2015 11

5 Visit to GMR Office of Delhi International Airport Limited

(DIAL) by ASQ team on 21 Feb 2015 18

6 Speakers Profile for ASQ events in Nov 2014 & Feb 2015 19

7 One Day Certificate course on ‘White Belt in Variation Reduction’

on 11 April 2015 24

8 Guest Lecture by Mr. Sudam Maitra on ‘Development of Suppliers

for Manufacturing Excellence in Indian Industries’ on 18 April 2015 25

9 Certificate Distribution Ceremony cum Thanks Giving on

22 Apr 2015 26

10 ASQ Events for Year 2014-15 and Tentative Plan for

ASQ events for the year 2015-16 27

ASQ ITMU Student Chapter 2014-15

ASQ is a global community of people passionate about quality. They share the ideas and

tools that make the businesses, organizations and communities work better. They offer

technologies, concepts, training, solutions and an active network of quality practitioners,

leaders and innovators second to none. ASQ champions the cause of quality through a

variety of fields and standards. This includes the most widely known standards, such as

ISO 9001. ISO 26000 and ISO 14001 as well as other standards and technical reports that

apply quality management principles, tools and technology.

ASQ's vision: By making quality a global priority, an organization imperative and a

personal ethic, ASQ becomes the community for everyone who seeks quality concepts,

technology, or tools to improve themselves and their world.

ASQ's Mission: Increase the use and impact of quality in response to the diverse needs

of the world.

ITM University is the first university in India to be selected by ASQ to form a Student

Chapter to usher in a world-class process in every part of academic and professional life in

the University.

The ASQ ITMU Chapter is a vibrant and enthusiastic platform brimming with activities.

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ORGANISATION STRUCTURE – ASQ ITMU CHAPTER 2014-15

ChairmanProf. Prem VratPro-Chancellor & Professor of Eminence

MOU CoordinatorProf. Ravindra Ojha

ASQ Leadership Team

Co-ChairVismit Varshney11MEU134

Steering Team

Chapter ChairVidhi Sachdeva11ECU170

Prof. AK YadavAPS

Mr Lalit UpadyayaME

Ms Purnima BajpaiCivil

Ms Naresh KumariEECE

Ms Geetika MunjalCSE & IT

Ms Jaya AhujaSOM

Dr Rahul NikamSOL

Administrative Chair

11MEU133Mr Vishal Sangwan

Knowledge Chair(SOL)

11LLB037SOL Mr Mandeep Kalra

Knowledge ChairSOM

13MBA049Trishala Bhan

Knowledge ChairSOET

12ECU133Srishti Bhalotia

Communication Chair

12ECU111Sakshi Gupta

Programme Chair

11LLB025Ms Gabriella Ruhil

Membership Chair Gaurav Sharma

12MEU036

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In the current academic year we have successfully organized two mega events, one visit,

Certificate course and Guest lecture viz:

1. Annual Quality Conclave on 'Zero Defect Zero Effect' held on 18 Nov 2014.

2. Annual Quality workshop on 'Lean for Leadership' held on 18 Feb 2015.

3. Visit to GMR Office of Delhi International Airport Limited (DIAL) by ASQ team on

21 February 2015.

4. One Day Certificate course on 'White Belt in Variation Reduction' held on 11 Apr

2015.

5. Guest Lecture by Mr. Sudam Maitra on 'Development of Suppliers for

Manufacturing Excellence in Indian Industries' held on 18 Apr 2015.

6. Certificate Distribution Ceremony cum Thanks Giving on 22 Apr 2015

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atITM University

HUDA, Sector – 23A, Gurgaon – 122017

ANNUAL QUALITY CONCLAVE 2014ZERO DEFECT - ZERO EFFECT

The Global Voice of Quality

thon 18 November 2014

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ChairmanAnnual Quality Conclave 2014:

The American Society of Quality (ASQ) – ITMU Student Chapter conducted its Annual Quality

Conclave 2014 on 18 November 2014 at ITM University, Gurgaon.

Theme:

The theme of the conclave was ‘Zero Defect Zero Effect’. Taking the clarion call from the Hon’ble

Prime Minister of India, Sh. Narendra Modi, the theme of the conclave resonated the national

sentiment. Adorning the day were some of the biggest industry leaders and educationists.

Resonating with the national sentiment that is running across India, Zero Defect Zero Effect is a

phenomenal concept that encompasses all the principles and concepts of quality in a simplistic

way. Proposed and propagated as a slogan by the Hon’ble Prime Minister of India, Sh. Narendra

Modi. For Zero Defects in manufacturing and Zero Effect on environment. This can be extended

across a vast array of domains and processes and serve as the driving force. Thereby assuring

quality consciousness and environment awareness.

Participation:

More than 30 industry experts and 180 students participated. ASQ is a leading authority on

quality in all fields, organizations, and industries. ASQ (I) offers high end training programmes

leading to certification which are considered universal benchmark. The industry-student synergy

was enhanced by the presence of many industry leaders who brought with them their unique

experiences and inspired the students to walk the road of quality. The Chief Guest on this

occasion was Dr. V K Agnihotri, Former Secretary General, Rajya Sabha & Cabinet Secretary.

Other esteemed delegates present at the conclave included Mr. K C Mehra, Chairman SKF

Bearings, Director Tata Hitachi & Former Dy. MD Tata Steel; Mr. Sudan Maitra, Dy MD IFB; Mr.

Anand Prakash, CQO HCL; Mr. GVS Subramanyam, GM Coca Cola; Dr. Anup Dhir and Sr.

Consultant Apollo Hospitals.

The Speakers:

In the opening address to the conclave, Prof. Prem Vrat, Pro-Chancellor and Professor of

Eminence, ITM University, addressed the importance and relevance of Quality in life and

workplace. He took us all on a journey of quality and the very basics that we tend to overlook in

daily life. The one mantra that everyone would remember for a lifetime would be E=mc^2

excellence is motivation and commitment square.

Quality is conformance to requirements; it is a measure of excellence!

A wonderfully motivating video of Our Prime Minister delivering a speech on the Independence

Day, calling out to people for ‘Make in India’ and ‘Zero Defect Zero Effect’ enthralled the

audience!

The excitement levels reached another peak when Cmdr S K Patil, Director (DQR& S), DRDO,

shared the success story of Akash, the surface-to-air missile system. The students of ITMU

actively participated in the open session on ‘Quality for Motion building- Role for everyone’, which

was conducted by Mr KC Mehra. The panel discussions on ‘Reduce, reuse and recycle’ and

‘Quality- A way of life’ were moderated by Mr K C Mehra. Other panellists were Mr A K Jain,

Principal Advisor Quality Council of India, Former ED, BHEL; Mr I V Rao, Director MACE & Advisor

MSIL; Mr Vipin Sahni, CEO, MABET, QCI; Mr Kunal Sharma, AVP, Business Excellence HCC; Prof.

M K Soni, ED, Manav Rachna International View; and Mr V N Choudhary, Former ED NTPC. At the

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end of the conclave, the new leadership team of ASQ Student Chapter ITM University was

inducted and the conclave concluded with a vote of thanks by Prof. Ravindra Ojha, MoU

Coordinator, ASQ-ITMU Chapter.

Learnings:

There were many learnings of paramount importance for our students!

• Error prevention is better than defect correction

5 s for India: Swachh (clean)

Swasth (healthy)

Sushikshit(educated n skilled)

Samridh (prosperous)

Sashakt (self-reliant)

• Reduce reuse recycle

• Quality is synonymous with excellence

• Do it right the first time and everytime

• Quality is a customer oriented world

• On a personal front, Personal discipline, Rectification of the problem, Discarding the thing which is not required form a basis of quality living.

• 4M- man method machine material

There were 2 ideas discussed: US people started thinking that in order to achieve zero defects, people or man power should be decreased whereas China and Japan believed that instead of removing people, increase quality of people.

They believed in the philosophy of 2 jobs:

1) Do jobs

2) Improve Jobs

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PMs MISSION: FDI (First develop India)

World Class Quality Through Collaborative Efforts “Strategies for Sustainable Improvement”

was presented by Mr. K.C. Mehra, Chairman NBQP, QCI. A highly interactive session entailed

hurling of questions, ideas and solutions leading to a fruitful and immersive discussion! Some of

the key things shared by Mr. Mehra were:

• What gets measured gets done. Ensure implementation of processes to achieve desired

quality.

o Alignment of VOICE of customer (VOC) with VOICE of Process (VOP).

• Regularly visit customer changing requirements.

o With the knowledge acquired, savagely ensure change in processes to achieve

customer’s changed requirements.

• The organizations that lack the leadership and the will to change quality processes could

be headed for disaster.

o The panel discussion on ‘Quality-a way of life’ was chaired by Mr. A.K. Jain, Fellow,

ASQ.

The key learning was that, in order to be established as an organization that reduces, reuses and

recycles and thrives by the standard of quality in an effective and efficient manner, it is important

to understand the concepts of lean, six sigma, 5S, kaizen etc!

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One of the major case studies discussed was of Coca Cola presented by Mr. GVS

Subramanyam, GM, Coca Cola India.

• Cmdr. S K Patel, Director (DQR&S), DRDO has taken everyone to a journey about the

'Success Story of Akash – Surface to Air Missile System'.

Next Steps:

The ASQ –ITMU Student Chapter Leadership Team presented the vision for next 6 months, the

Blueprint highlighting the proposed activities and events for the coming months!

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• Five ASQ programs to be conducted in the next 6 months.

• Students will undergo structured training program conducted by ASQ LMC members who are expert in their field.

• Each student will get a ‘Mentor’ for a period of one/ two year. Mentor will be an ASQ LMC member.

• After successfully attending all workshop and requirements, at end of year, student will get ASQ certificate along with incomparable experience!

• Inviting more students to join in.

THE BLUEPRINT

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Snapshots of the Event:

Prof. Prem Vrat, Pro-Chancellor, lighting the lamp Prof. Prem Vrat giving a small token of appreciation to Dr. V.K. Agnihotri

The Quality Oath Panel discussion

ASQ Team with the Guest speakers and Dignitaries

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Good

Great

LEAN

ANNUAL QUALITY WORKSHOP 2015

LEAN FOR LEADERSHIP

(Held on 18 February, 2015)

At

ITM University

HUDA, Sector 23A, Gurgaon -122017

Sponsored By:

The Global Voice of Quality

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Annual Quality Workshop:

The American Society of Quality (ASQ) – ITMU Student Chapter conducted its Annual Quality

Workshop on 18 February 2015 at ITM University, Gurgaon.

Theme:

With the theme 'Lean for Leadership', the American Society for Quality (ASQ) Delhi held its

Annual Quality Workshop 2015 to provide exposure to the best global practices in industry.

Participation:

Around 30 industry experts and 200 students participated. ASQ is a leading authority on quality

in all fields, organizations, and industries. ASQ (I) offers high end training programmes leading

to certification which are considered universal benchmark. The industry-student synergy was

enhanced by the presence of many industry leaders who brought with them their unique

experiences and inspired the students to walk the road of quality. The Chief Guest on this

occasion was Mr. I V Rao Managing Executive Advisor of Maruti Suzuki India Ltd. Other esteemed

delegates present at the workshop included Mr. Ciby James, Director ASQ India; Ms. Savita

Bradoo, Director Quality Convergys; Dr. Ranjit Sinha, Ex. MD BSL; Mr. Rajan Mittal, Associate

Manager GMR; Mr. Sachin Garg, VP Max Life Insurance and Mr. Harmeet Singh, Principle

Consultant, Business Alchemist.

The Speakers:

The opening speech was delivered by Hon'ble Pro-Chancellor and Professor of Eminence ITM

University, Prof. Prem Vrat who said, “In today's competitive world, it is imperative for

organizations to maintain total quality, instantaneous service, flexibility in terms of what you

want to offer and what the customer is looking for, including competitive pricing besides other

factors.”

Mr. Sachin Garg, VP, Max Life, gave interesting examples of 'Lean' from his personal life in a very

informal talk. Ms. Savita Bradoo, Director Quality, Convergys, spoke on quality processes in

training professionals for the BPO industry in a very lively and interactive talk. Mr. Ciby James,

Director, ASQ (I), was happy to see the energy level of the students to know and learn more

about Lean. Speaking on the occasion, Prof. Ravindra Ojha, Director School of Engineering and

Technology, said, “The workshop provided a powerful exposure to students who will soon enter

the industry which would be extremely challenging and volatile, and to handle volatility an

organization has to be Lean for Leadership.” The session concluded with the thoughts that the

country's policy of 'Make in India' will be successful if global quality standards are maintained

with cost effectiveness and minimal wastage so as to maintain Zero Defect, Zero Effect.

Workshop Proceedings: A Glimpse!

? Opening Speech

? The role of LEAN in 'Make in India' drive

? Fundamentals of Lean and its need in today's world

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Lean is a systemic method for the elimination of

• Waste ("Muda").

• Overburden ("Muri")

• Unevenness in workloads ("Mura").

•

'Good Lean Great' to make the students understand the actual application and implication

of lean.

1) MACE's success mantra:

• Understanding the Supplier's need

• Technology Improvement

• Hand-held support to suppliers

• Japanese Tools

There were Corporate case presentations:

•

• Poka Yoke

• 5S, 3K, 3G, 3R

• Quality Circle

• Lean Manufacturing System

Kaizen/ Suggestion Schemes

• The role of LEAN in tomorrow's manufacturing

• The role of LEAN in tomorrow's Service Sector

• Corporate case presentations:

'Good Lean Great'

• Panel Discussion by industry gurus

In this competitive arena Lean has become the most widely used methodology for reducing

costs, removing waste, shortening lead times, improving responsiveness and building high

performance teams. Lean is not limited only to “Manufacturing Excellence” but it is also an

integral part of “Business Process Excellence.

Students from School of Engineering and Technology, School of Law and School of Management

attended the workshop in large numbers. There were many key learnings and students felt

satisfied to finally be able to understand and appreciate the need of lean in the industry today.

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1) Convergys-

Customer service is a reality attached with every product today – hence the need to have

call centers. Every phone rep or agent you talk to, is trained before they start taking calls.

And then they are evaluated from time to time to check compliance to policies and

procedures. And the next step is, of course, coaching them for development purposes.

The Convergys' standard Quality Model is Quality for Performance (Q4P)

shifts the role of the quality team from where we are today – focus on providing support

through third party remote call monitoring – to a more effective role of audit and call

calibration of Team Leaders to drive more effective, accurate call monitoring and

coaching.

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Ms. Savita Bradoo (Director, Quality), Convergys India Services Pvt Ltd., held an extremely

interactive session with the students, wherein she gauged the reactions of the students towards

their beliefs of quality in life in a very simplistic manner.

The Q n A round then ensued where students asked many a questions pertaining to Lean in Life,

Lean in Service sector and the underlying principles.

An important segment of the workshop was the Panel discussion, whose motive was to identify

the role of lean in today's education system.

A lot of points were identified and a combined need was felt by all to include the teachings of lean,

quality practices in the curriculum.

Creating Skilled work force:

Education System:

• Change in curriculum to include technology subjects

• Teaching methods to make students more application oriented for new concepts

• Students exposure to actual systems in Industry

• Academia and Industry to work together to support each other

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Delhi International Airport Pvt. Ltd. (DIAL) presented By:

Mr. Rajan Mittal

The surprise element for the audience was the presentation session by Mr. Rajan Mittal who

described the milestone journey of the Delhi International Airport.

Learning:

Overall, the workshop was an amalgamation of knowledge, practical application, real life success

stories.

The key deliverables:

• An insight into the leading industry practices

• Launch of the revamped TQM Course(Total Quality Management)

• Internship facilitation by Mr. IV Rao and Prof. Ojha in Maruti

• Exploring internship and placement possibilities in Convergys and GMR

• Possible opportunity for B.Tech Major Project with Maruti First Tier Suppliers

WE believe, these successful events were just the end of a new journey.

A beginning which has kept us all motivated and intrigued to explore more, to discover more and

to traverse a path full of bright promises.

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Snapshots of the event

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VISIT OF ASQ TEAM TO GMR

AT DELHI AIRPORT

(On 21 February, 2015)

A step towards 'Quality'

A contingent of 25 students from the ITM University, Gurgaon, led by the Director, School of

Engineering and Technology, visited the GMR Office of Delhi International Airport Limited (DIAL)

on 21 of February 2015 to see for themselves the “Journey of Excellence” of the Delhi

International Airport. The visit, organized by the American Society of Quality (ASQ), was to learn

and witness the various quality control measures being employed by DIAL, which led it to be

ranked the #1 airport in the world, in its category. The students interacted with Mr. Sushil Joshi

(Head- HR), Mr. Dinesh Bhrushundi (Chief Quality Officer) and other officials and were taken

around the premises. An innovative and highly efficient and effective practice that was started

was 'DISHA', a program and vision through which the various associated employees with the

Delhi International Airport, from the technical staff to the ground staff, from security personnels

to the housekeeping staff, were introduced to the concepts of Kaizen, 5S etc. to bring in the wave

of change that finally led to the landmark achievement. The contingent was also provided access

to the Airport Operation Control Centre (AOCC), from where the officials overlooked and

managed every minute operation at the airport. The students were then guided around various

work stations, where they observed abundant use of tools and techniques of quality

management. A new elucidation to e=mc2 i.e. Engagement = (Motivation) (Communication) 2

was evident during the visit. It was a Quality Journey taking us all towards the Excellence!

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Speakers Profile for ASQ events in Nov 2014 & Feb 2015:-

Prof. Prem Vrat is Pro-Chancellor & Professor of Eminence at ITM University, Gurgaon.

He has been formerly:

• Director IIT Roorkee, Vice Chancellor – U.P. Technical University, Director In-charge IIT,

Professor of Eminence MDI, Gurgaon, and Professor & Division Chairman of Asian

Institute of Technology, Bangkok.

• He has had an outstanding academic record and is a product of IIT systems throughout.

• He has supervised 37 PhD, 117 M.Tech. and 65 B. Tech. theses and published 400

research papers and articles in international and national journals and conferences, Co-

authored 5 books and has received more than 2235 research citations on his research

papers.

• Professor Prem Vrat has received 11 best paper awards and was elected Fellow of Indian

National Academy of Engineering; National Academy of Sciences; World Academy of

Productivity Sciences; ISTE and IIIE.

• He received Uttaranchal Ratan Award and many other honours including “Lillian Gilbreth

Award”, Honorary Doctorate, Distinguished Alumnus Award of IIT Kharagpur and

Distinguished Service Award of IIT Delhi.

Mr. Sachin Garg is the ASQ LMC Membership Chair. He is also the Vice President, Business

Excellence Max Life Insurance.

Dr. V K Agnihotri is Ex- Secretary General Rajya Sabha, and also the Cabinet Secretary to

Government of India.

He is an IAS officer of 1968 batch, belongs to the Andhra Pradesh Cadre of the service. He has

obtained his Ph.D in Public Policy Analysis and Design from the Indian Institute of Technology,

Delhi.

Before joining the IAS, he served on the faculty of the Department of English Studies, University

of Allahabad. He was recipient of several awards and honours during his distinguished academic

career, and has been a Visiting Fellow at the Queen Elizabeth House, University of Oxford, in

1991-92.

Among several responsible positions with the State and Central Governments, Dr. Agnihotri has

held posts of

• Collector of Visakhapatnam District,

• Director of Handlooms and Textiles, Government of Andhra Pradesh and

Development Commissioner for Handlooms (Ministry of Textiles), Government of India.

He was with the Lal Bahadur Shastri National Academy of Administration, Mussoorie from 1992

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to 1998, initially as the Joint Director, and later as Professor of Public Administration. From 1999

to 2002, he was Additional Secretary to Government of India in the Department of

Administrative Reforms and Public Grievances (Ministry of Personnel, Public Grievances and

Pensions). He has also served as Officer on Special Duty, Twelfth Finance Commission and

Chairman, Tariff Commission, Government of India. The position he held last, before retirement

on 31 August 2005, was Secretary to Government of India in the Ministry of Parliamentary

Affairs.

His areas of specialization are Public Policy, Good Governance, Administrative Reforms, e-

Governance, Rural and Cottage Industries, Panchayati Raj, Primary Education and

Parliamentary Systems & Procedures.

He has several publications to his credit including books entitled Environment and Development

(Concept, 1993), Skills for Effective Administrators (VIKAS, 1995), Public Policy Analysis and

Design (Concept, 1995), Faculty Manual (LBSNAA, 1995), Dimensions of the New Economic

Policy (Concept, 1996), Socio-Economic Profile of Rural India (Concept, 2002), Effective and

Responsive Administration (Macmillan, 2002), Department of Administrative Reforms & Public

Grievances: Through the Ages (D/o AR&PG, 2002), Manual of the Department of Administrative

Reforms and Public Grievances (D/o AR&PG, 2002), Quality Management in Government:

Theory and Practice (Allied, 2003) and Handbook on the Working of Ministry of Parliamentary

Affairs (Concept, 2004). I take this opportunity of inviting you to deliver the key note address.

Mr. A K Jain who is ASQ Fellow & Principal Advisor Quality Council of India. Former ED

(Corporate Quality) BHEL. He graduated in Electrical Engineering from Gorakhpur University in

1970 and joined BHEL Haridwar as Engineer Trainee and worked in various departments like

Control gear Engineering and Commercial Functions before coming to Quality department in

1992. He brought many laurels to BHEL by introducing innovative Quality initiatives like TQM,

CII-EXIM Bank Prize, Root Cause Analysis (RCA), Quality Through Measurement (QTM) Six

Sigma, Benchmarking and Critical to Quality (CTQ).

Mr. Jain is member of NABCB and chair of working group to work out measure to enhance

creditability of Certifying Bodies. He is Examiner for Consultants and Training agencies for QMS &

EMS seeking registration with NABCB.

He is a regular contributor in spreading the Quality awareness by presenting papers in various

national! International seminars! Conferences at USA, Japan Sweden and China. He is also

member of prestigious national! International Quality institutions like ASQ, NCQM, QCFI, HMA,

and ISQ.

Vice President -Quality, Chief Quality Officer, HCL Infosytems Ltd, Indian Institute of Technology,

Roorkee, B.E. Electronics & Communications 1979 – 1983

Specialties: Black Belt in Six Sigma, Facilitator for Lean, Lead Auditor for ISO 9000:2000,

Assessor for CMMI version 1.2, trained in DeBono's 6 thinking Hats and Ron Kofmans's Service

Excellence methods. ITIL V3 foundation certified and ITIL SS Master trained , ISO 20K lead

auditor certified, trained on Shipley framework for Proposal Quality Improvement, Certified on

KT method of Problem solving

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Mr. I.V. Rao is the Managing Executive Advisor of Maruti Suzuki India Ltd., is a graduate in

Mechanical Engineering from Osmania University and Masters in Mechanical Design from IIT

Kanpur. He joined Maruti in 1983 and had spearheaded the R&D activities at Maruti Suzuki as

COO. Under his leadership, Maruti Suzuki R&D has developed capability for new model & facelift

development in India.

Mr. Vipin Sahni is the CEO-NABET, Quality Council of India (QCI), which is the national

accreditation body of India. He is a Senior Executive with hands-on experience in

administration, training, accreditation, quality promotion, quality management &

standardization. He has been associated with the field of Quality, since last twenty five years and

has worked is various capacities in leading quality consultancy and training organizations in this

field.

Dr. M.K. Soni who is currently Executive Director and Dean in Faculty of Engineering, Manav

Rachna International University, Faridabad. He was formerly a Professor at NIT Kurukshetra. His

current research areas include microprocessors and microcontrollers.

Mr. V.N. Chaudhary Energy Professional, former executive Director, NTPC Ltd. His specialties

are Power Plant Management, Project Management Improvement Management, Operation and

Maintenance, Energy Management, Auditing and Improvement, Business Excellence.

Mr. Kunal Sharma

He is the Associate Vice President- Operation Excellence & Center of Operational Excellence with

Hindustan Coca Cola Beverages Pvt. Ltd. He has Worked along with renowned Consultants like

Mckinsey, Anderson Consultant on various projects like BPR, Supply Chain Management/SAP,

Lean manufacturing, Quality Management Systems/TQM, Cost Reduction & Continuous

Improvement initiatives.

Mr. S. K. Patel, Director, Defense Research and Development Organization.

Mr. K. C. Mehra The Resident Director, ShapoorJi Pallonji and has also been the Former Deputy

MD, Tata Steel, the very knowledgeable, the much experienced, none other than Mr. K.C. Mehra.

Mr. K C Mehra joined Tata Steel in 1962 and has held several positions of importance in his long

career of almost 48 years. In 1975, he left Plant Operations and was appointed Resident

Director, Tata Industries in Delhi which position he held with distinction upto 1981, when he was

appointed Deputy Managing Director of Tata Steel. In Tata Steel, at various times he was directly

in charge of all plant operations, engineering divisions, R & D, raw materials and coal and helped

to shape and execute the modernization and expansion plans of the Tata Steel Group of

Companies. He was Chairman of Tata Robbins Frazer, Tata Davy/ Tata Construction and projects,

The Indian Tube Company, Tata Stewarts and Llyods, Tata Projects and several other companies.

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He represented India at the ILO meetings on Steel and technology and was a member of the joint

consultative committee on steel and the joint bi-partite committee on coal (JBCCI). He was also a

Director of the UP State Minerals Development Corporation. In 1997, he took charge of the

Forbes Group of companies and was the Dy. Chairman & Managing Director of Forbes Gokak Ltd,

and also a Director of several companies. Mr. Mehra is a keen sportsman and has held positions of

eminence on several State and national bodies. In addition to being the Resident Director

(Corporate) of the Shapoorji Pallnji Group, he is Chairman of S.K.F. India, P.T. Gokak Indonesia,

Forvol Travels and is a Director on several boards including Telecon - a joint venture between Tata

Motors and Hitachi

Mr. G.V.S. Subramanyam, General Manager, Coca- Cola India. General Manager – Quality

Operations, India & South West Asia Business Unit: Coca – Cola India Pvt Ltd., May 1997 to

Present (15+ years) Currently heading Quality function at Coca-Cola India & South West Asia

Business Unit, responsible for providing technical stewardship at 60+ manufacturing sites spread

across 6 countries. Quality Assurance Manager: Kellogg India Pvt Ltd., January 1994 - May 1997

(3 + years).

Dr. Anup Dhir specializes in cosmetic & aesthetic surgery of the face and body. He attended

Govt. Medical College, Patiala as an undergraduate and received his medical degree from Punjabi

University, Patiala, Punjab, India.

Dr. Dhir did his postgraduate residency surgical training at Government Medical College &

Rajendra Hospital Patiala leading to M.S. and M.Ch. (Plastic Surgery). He did a clinical fellowship

in Plastic Surgery at Tata Memorial Hospital, Bombay. He has done a fellowship in maxillo facial

surgery from Ludiwigs-Maximilians University Munich, Germany. He has also worked as a British

Association of Plastic surgeons sponsored trainee at Plastic, Aesthetic, Hand & Burn Surgery units

at Newcastle General Hospital & Royal Victoria Infirmary, Newcastle upon Tyne, UK and Queen

Victoria Hospital, East Grinstead, UK.

On his return to India, he started his own practice in New Delhi and joined Indraprastha Apollo

Hospital, at its inception in 1995, in the capacity of senior consultant plastic and cosmetic

surgeon. Indraprastha Apollo Hospital is the First corporate hospital in India to be Accredited by

Joint Commission International. He has a special interest in aesthetic plastic surgery so he keenly

follows and introduces the new developments in Aesthetic Surgery worldwide for the benefit of

his patients, and is the first plastic surgeon in India to be accepted as an international active

member of American Society of Aesthetic Plastic Surgery. His other areas of interest are

management of burn injuries Maxillofacial injuries & pressure sores. He has a special interest in

medical & surgical management of erectile dysfunction by penile implants. He has performed a

wide range of cosmetic & reconstructive surgery procedures, and enhances his skill and expertise

by keeping himself up to date with the latest techniques. He travels all over the world frequently

to attend courses and conferences.

His practice philosophy is to enable his patients to achieve the full benefit of cosmetic and plastic

surgery, by combining his surgical talent with the patients' motivation and desire for self

enhancement.

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Dr. Dhir is an International active member of The American Society for Aesthetic Plastic Surgery,

The American Society of Plastic Surgeons, The International Society of Aesthetic Plastic Surgery,

British Association of Plastic Reconstructive and Aesthetic Surgeons, International society for

Sexual Medicine, Association of Plastic Surgeons of India and Indian Association of Aesthetic

Plastic Surgeons. He is the secretary of the Indian Association of Aesthetic Plastic Surgeons for

the year 2009-2011.He is the Convener of the Healthcare division of the American Society of

Quality in India.

Ms Savita Bradoo Joshi, Director of quality at Convergys. She has also been associated with

US Enterprise as Sales Trainer and I-Energizer as its Team Leader for operations. Her key

competencies include Training Delivery & Operational Excellence, Consulting & Curriculum

Design, Process Improvement, Quality Assurance, Communication Coaching and Organization

Development.

Mr. Harmeet Singh is Founder & Principal Consultant/ Trainer, Business Alchemist, Manager –

Operation & process excellence, Delhi International Airport Pvt. Ltd.- GMR, Dy Manager- Rooms

Division, ITC Hotels (WMI & ITC Maurya Luxury Collection).

Represented India during AFLS 2013 (Asia Future Leader's Summit) in National University

of Singapore sponsored by ALUE Co. Ltd.

Local Committee member – Delhi Chapter – ASQ (American Society of Quality)

Jt. Secy & Governing Council member – QCFI (Quality Council Foundation of India)

Active member - QCI (Quality Council of India)

Jury & Active member – INSAAN (Indian National Suggestion Scheme's Association)

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•

•

•

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'WHITE BELT IN VARIATION REDUCTION'

Certificate Course Conducted by

ASQ-ITMU Student Chapter on April 11, 2015

thThe college campus was brimming with activities on 11 April, 2015 as the 'Certificate Course on:

White Belt in Variation Reduction' commenced.

The course was attended by 87 participants including 7 faculty members of ITM University.

The training was administered by Mr. Ciby James and Mr. Anindya Sarangi, distinguished faculty

from ASQ India.

The day long training began with an ice breaking session and was followed by many innovative,

creative and engaging activities, role plays and case studies. The important and complex

concepts of Six Sigma, 7 QC Tools, DMAIC Process were presented through and made understood

through the medium of these activities.

The energy level and the vigour were high till the end and all present thoroughly enjoyed

themselves as it was in true sense a learning with fun!

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Prof. Ravindra Ojha invited the celebrated speaker of the Indian auto- industry, Mr.

Sudam Maitra on 18 April 2015 to ITM University Gurgaon. The Ex Chief Operating

Officer (Supply Chain) of Maruti and the current Dy. MD of IFB interacted with our faculty

on the subject of 'Development of suppliers for Manufacturing Excellence in Indian

Industries'. It was an amazing experience to hear Mr. Maitra, understand the progress

Indian auto industry has made in the last decade and how the future ahead looks like. He

shared the fundamental concepts needed to begin the journey of excellence through- 5S,

3K and 3G. The advanced approach of lean principles was also explained. The real factory

manufacturing applications made his presentation extremely robust and useful.

Guest Lecture

'Development of Suppliers for Manufacturing Excellence in Indian Industries'

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ASQ Certificate Distribution Ceremony 'White Belt in Variation Reduction'

and Thanks Giving to the ASQ Student Leadership Team

Marking the end of the current academic session, was a short and humble certificate distribution

ceremony on 22 April 2015 organised at ITM University.

Hon'ble Pro Chancellor and Professor of Eminence, Prof. Prem Vrat, Director- ASQ India, Mr. Ciby

James and Director – School of Engineering & Technology ITM University, Prof. Ravindra Ojha had

graced the occasion.

The recipients of 'White Belt in Variation Reduction' were awarded the certificates by Prof. Prem

Vrat and Mr. Ciby James.

This was followed by a short presentation by the student chapter Chair Ms. Vidhi Sachdeva giving

us all an insight into the year gone by. The journey was eventful with tremendous learning and

exposure. It was all about lean, six-sigma, world-class performance, excellence in customer

orientation and network building with industry experts. New paths are being carved for stronger

engagement between ITMU & industry.

Mr. Ciby James thanked the student leadership team, congratulated the graduating students and

inspired the others to be a part of the ASQ family.

The ceremony concluded with the inspiring & motivating words by Prof. Prem Vrat to lead a life of

quality & become a quality individual.

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ASQ EVENTS FOR YEAR 2014-15

1. Forming the new ASQ ITMU Student Chapter team

2. HR Conclave

3. Quality Advocacy Workshop

4. Lean Workshop

5. Visit to Industries

6. ASQ Country Counsellor Training

TENTATIVE PLAN FOR ASQ EVENTS FOR YEAR 2015-16

(Compiled by Ms. Vidhi Sachdeva & Ms. Sunita Pal)

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1. Annual Quality Conclave

(Zero Defect Zero Effect) 18 Nov 2014

2. Annual Quality Workshop

(Lean for Leadership) 18 Feb 2015

3. University Industry Synergy

(ASQ team visit to GMR – Delhi International Airport) 21 Feb 2015

4. ASQ Training Program

(White Belt in Variation Reduction) 11 Apr 2015

The Global Voice of Quality

ITM UNIVERSITYHUDA, Sector – 23A, Gurgaon – 122017, Haryana (INDIA)

T: +91-124-2365811/12/13, F: +91-124-2367488 E: itm@itmindia.edu

www.itmindia.edu