Assistant Professor CATENAZZO Giuseppe

Personal Information

Assistant Professor

ItalyNationality :

Email adress: giuseppe.catenazzo@icn-artem.com

Short resume

Giuseppe Catenazzo is an Assistant Professor in Marketing at ICN Business School in Nancy, France. He received his PhD from the

University of Geneva, Switzerland, and previously studied in Italy (BSc), France (MSc and MRes) and the United Kingdom

(PgCert). Dr Catenazzo is a Certified Management and Business Educator (CMBE), a Certified Member of the Market Research

Society (CMRS) and a Fellow of the Chartered Institute of Marketing (FCIM) in the United Kingdom; he also holds a Professional

Researcher Certification (PRC) from the Insights Association in the United States. His research on product defects, quality

perceptions, consumers’ complaining behaviour and service recovery has been published recently in Production Planning &

Control and Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.

Education

Highest completed degree

PhD in Management, Université de Genève, Switzerland, 2018

Master's of Research/Philosophy in Business Administration, University of Nice-Sophia Antipolis, France, 2013

Master's of Science in Management, Université Savoie Mont Blanc, France, 2010

Diploma of Advanced Studies (DAS) in Administration and Business Management, Université de Genève, Switzerland, 2010

Postgraduate Certificate in Applied Environmental Economics, University of London, Great Britain, 2009

Bachelor Management of Tourism, Environment and Culture, University of Aosta Valley, Italy, 2006

Certified Member of the Market Research Society (CMRS), Market Research Society, Great Britain

Professional Researcher Certification (PRC), Insights Association, United States of America

Fellow of the Chartered Institute of Marketing (FCIM), Chartered Institute of Marketing, Great Britain

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Certified Management and Business Educator (CMBE), Chartered Association of Business Schools, Great Britain

Academic information

Current institution(s):

Since 2019 : Assistant Professor, ICN Business School, France

Previous institution(s):

2015 - 2019 : Lecturer, Glion Institute of Higher Education, Glion, Switzerland

2014 - 2019 : Associate Professor, Business School Lausanne, Chavannes-près-Renens, Switzerland

2010 - 2015 : Doctoral Teaching and Research Assistant, Université de Genève, Genève, Switzerland

2009 - 2010 : Research Assistant, Geneva School of Business Administration, Carouge-Genève, Switzerland

2006 - 2009 : Teaching Assistant, Geneva School of Business Administration, Genève, Switzerland

Professional information

Previous compagny/ies:

2016 - 2019 : Scientific Advisor, Tikicheck, Martigny, Switzerland

Teaching

MarketingAcademic and Professional Department :

MarketingTeaching topics :

French, English, ItalianTeaching languages :

03/06/2019Date of first appointment at ICN Business School :

Courses taught at ICN Business School

Since 2019 : Direct Marketing, Mobile Marketing, Bachelor of Business Administration, ICN Business School, Nancy

Since 2019 : Sales Techniques and Sales Influence, Bachelor of Business Administration, ICN Business School, Nuremberg

Since 2019 : Marketing Stratégique et planification, Master in Management (Grande Ecole), ICN Business School

Since 2019 : Les nouveaux modes de distribution, Bachelor of Business Administration, ICN Business School

Since 2019 : Fondamentaux du Marketing, Master in Management (Grande Ecole), ICN Business School

Since 2019 : Industry-specific Strategic Marketing, Master in Management (Grande Ecole), ICN Business School

Courses taught out of ICN Business School

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2019 - 2019 : Masters' thesis supervisor, IIM Léonard de Vinci (Institut de l’Internet et du multimédia) , Paris

2018 - 2019 : Research and Development, ESLSCA Business School, Paris

2018 - 2019 : Consumer behaviour and market research, Geneva School of Business Administration, Genève

2018 - 2019 : Bachelor's theses supervisor, Geneva School of Business Administration, Carouge-Genève

2017 - 2019 : Masters' theses supervisor, PPA Business School, Paris

2017 - 2019 : Business Research Methods (Quantitative), Business School Lausanne, Chavannes-près-Renens

2016 - 2019 : Business Research Methods, Glion Institute of Higher Education, Glion

2016 - 2019 : Market studies and consumer behaviour, École internationale de marketing du luxe, Paris

2015 - 2016 : Market Research, École internationale de marketing du luxe, Paris

2014 - 2019 : Marketing Research, Business School Lausanne, Chavannes-près-Renens

2014 - 2019 : Quantitative market research, École internationale de marketing du luxe, Paris

2014 - 2019 : Market research and business statistics, CMH - International Hospitality Management School, Paris

2014 - 2019 : Business Management Perspectives, CMH - International Hospitality Management School, Paris

2014 - 2015 : Research Methods, Business and Hotel Management School, Lucerne

Publications / Intellectual contributions

Research topics:

Marketing, Production and Operations Management

Peer reviewed articles

CATENAZZO, G., M.PAULSSEN, "Product defects are not created equal: prioritising production process improvements", Production

Planning and Control, July 2019, pp. 1-16

PAULSSEN, M., G.CATENAZZO, "No mercy for products: recovery effects for products and services", Journal of Consumer

Satisfaction & Complaining Behaviour, 2015, vol. 28, pp. 90-103

CATENAZZO, G., E.FRAGNIÈRE, N.GUILLAUME-GENTIL, "Satisfaction and pricing for accounting services to very small

enterprises.", International Journal of Economics and Accounting, 2014, vol. 5, no. 2, pp. 145-164

CATENAZZO, G., E.FRAGNIÈRE, "Small shareholder control of listed companies’ administrators during annual general meetings:

An experimental study", International Journal of Behavioural Accounting and Finance, 2012, vol. 3, no. 1/2, pp. 46-64

CATENAZZO, G., E.FRAGNIÈRE, "Managing the Risks of the 'Invisible'", Service Science, 2011, vol. 3, no. 3, pp. IV (editorial)

CATENAZZO, G., A.EPALLE, E.FRAGNIÈRE, J.TUBEROSA, "Testing the impact of sustainable development policies in Canton

Geneva", Management of Environmental Quality, 2010, vol. 21, no. 6, pp. 845-861

CATENAZZO, G., E.FRAGNIÈRE, B.RIBORDY, J.TUBEROSA, "s the 2008 financial turmoil increasing the risk of a bank run? An

empirical research in Geneva", International Journal of Modern Accounting and Auditing, 2010, vol. 6, no. 1, pp. 29-45

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CATENAZZO, G., E.FRAGNIÈRE, "Pricing Traditional Travel Agency Services: A Theatre-based Experimental Study", Journal of

Service Science and Management, 2010, vol. 3, no. 2, pp. 272-280

CATENAZZO, G., E.FRAGNIÈRE, "Implementation of Compulsory Internal Control System within Swiss organisations: Perceptions

among Accountants and Workers in Geneva", International Journal of Economics and Accounting, 2010, vol. 1, no. 1/2, pp. 53-75

Books and chapters

CATENAZZO, G., J.D'URSO, E.FRAGNIÈRE, J.TUBEROSA, "Influences of Public Ecological Awareness and Price on Potable

Water Consumption in the Geneva Area" in Climate Change and the Sustainable Management of Water Resources., W. Leal Filho

Ed., Springer, chap. 32, pp. 499-513, 2012

CATENAZZO, G., E.FRANIERE, "Identifying Bank Runs Signals through Sociological Factors: An Empirical Research in the

Geneva Area" in The Handbook of Banking Crises., G. Gregoriou Ed., Taylor and Francis- CRC Press, chap. 26, pp. 489-502, 2009

CATENAZZO, G., E.FRAGNIÈRE, La Gestion des Services, Edition Economica, Paris, France, 2008

Doctoral Thesis, Eligibility to Supervise Doctoral Research (HDR)

PhD in Management, Three essays on product defects, recovery effects and quality perceptions, https://archive-

ouverte.unige.ch/unige:122801, Université de Genève, Switzerland, 2018

Articles in Professional press

CATENAZZO, G., E.FRAGNIÈRE, "Internal Control Systems in Switzerland: are we ready? Results of an academic survey",

Newsletter de l’Association suisse d’audit interne (IIA Switzerland), 2011

CATENAZZO, G., E.FRAGNIÈRE, "Fonction cle dans la gestion d’entreprise : le Risk Management", Entreprise Romande, 2008

CATENAZZO, G., J.D'URSO, "Les Genevois preferent une taxe sur l’or bleu que sur l’or noir", L'Agefi, 2008

Other scientific activities

Awards, Grants & Honors

2016 : Teaching Award - Business School Lausanne, Chavannes-près-Renens, Switzerland

2010 : Marie Curie Award for Early Stage Researchers, Londres, Great Britain

2009 : Marie Curie Award for Early Stage Researchers, Milan, Italy

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