astd competency model for training&learning professionals

Chapter Leader Competency Model 2005

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INSIDE

CORE: Four Groups of

Chapter Leader

Competencies:

OUTSIDE

RING::

Key Competencies

for each Group

Each Group is

supported with a

set of

1) Related

Behaviors

&

2) Competency

Definition

HOW TO USE the Competency Model

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I. Personal Leadership

A. Possesses a Strong Sense of Vision Related effective behaviors:

1. VISION: Articulates a clear vision for the chapter 2. RESPONSIBLE: Takes ownership and responsibility for the performance of the chapter 3. CONTINUITY: Ensures continuity and long-term viability 4. ENTHUSIASTIC: Exhibits enthusiasm and commitment for the mission

B. Demonstrates Critical Thinking Related effective behaviors:

1. OBSERVANT: Identifies and reflects upon underlying patterns in complex situations 2. ANALYTICAL: Analyzes and addresses root causes of problems 3. EMPIRICAL: Makes decisions based on analysis of available information 4. RESULT-ORIENTED: Designs solutions to produce a desired result

C.. Exhibits Self Confidence and Assertiveness Related effective behaviors:

1..SELF-ASSURED: Trusts and acts on own abilities and intuitions 2. INSPIRING: Inspires others to have trust and confidence in the leader 3. SELF-AWARE: Recognizes personal strengths and limitations 4. FOCUS: Leads with focus and commitment 5. COMPOSED: Manages competing tasks and demands by maintaining composure and handling pressure

D. Communicates Effectively Related effective behaviors:

1 CLEAR: Expresses ideas clearly both orally and in writing 2..ENGAGING: Engages others through a variety of interpersonal communication skills 3..OPEN: Shares information freely and appropriately 4. LISTENER: Uses active listening skills to encourage two-way communication


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II. Association Management

A. Provides Strategic Direction Related effective behaviors:

1. PLANS: Utilizes a strategic planning system to improve operations and resolve ambiguities 2. COMMUNICATIONS: Ensures that a variety of effective communication processes are used to clarify understanding and reduce confusion 3. GOVERNANCE: Develops, improves and implements formal policies 4. RECRUITS: Recruits leaders and manages transitions between incoming and outgoing board members 5. PRUDENCE: Exercises due care and diligence to minimize fiduciary and legal risks and liabilities to the chapter 6. INVOLVEMENT: Develops strategies to broaden and promote membership engagement opportunities

B. Sets Mission-Focused Goals Related effective behaviors:

1.. MEASURES: Develops metrics to quantify results and improves practices 2. ALIGNED: Aligns chapter objectives with vision and mission of National ASTD 3. TARGETS: Develops specific timetables with milestones for the accomplishment of major activities 4. STANDARDS: Sets high standards for self and others 5. BUDGETS: Utilizes sound financial planning practices

C. Seizes and Maximizes Opportunities Related effective behaviors:

1. SYSTEMS THINKING: Makes decisions in response to awareness of behavior patterns, responsible relationships and events. 2. DIVERSE: Identifies and uses diverse volunteer resources; 3. INTERORGANIZATIONAL: Promotes collaboration with potential partner organizations by initiating contacts with key decision makers and establishing strategic organizational relationships 4. ASTD RESOURCES: Utilizes local and national ASTD resources 5. GROWTH: Seeks opportunities for chapter growth 6. PROMOTES: Promotes visibility of the chapter and chapter leaders


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II. Association Management, Continued

D. Manages Multiple Projects Related effective behaviors:

1. PROJECT: Identifies requirements and establishes clear and achievable objectives to meet those requirements. 2. BALANCE: Balances the competing demands for quality, scope, time and cost 3. CUSTOMIZES: Adapts the specifications, plans and approach to the different concerns and expectations to the various stakeholders 4. EFFICIENT: Minimizes a duplication of efforts through role clarity and delegation

E. Executes the Business Plan Related effective behaviors:

1. TIME: Invests time and effort to get the job done 2. MULTI-TASK: Prioritizes and manages multiple tasks efficiently and effectively 3. DELEGATES: Delegates well-defined and limited tasks

F. Demonstrates Sound Management Principles Related effective behaviors:

1..LEADS: Uses leadership authority to set performance expectations, identify consequences and reinforce accountability 2. ETHICAL: Promotes and holds others accountable for high ethical standards 3. CAPACITY: Builds capacity and allocates resources to ensure sound chapter growth 4. LEGAL: Understands legal requirements for nonprofit organizations 5. CORE: Ensures compliance with Chapter Operating requirements (CORE)

G. Seeks and Utilizes ASTD Resources Related effective behaviors:

1. ADVOCATES: Knows and advocates the purpose and benefits of local and national ASTD. 2. ORIENTS: Helps volunteers to become aware of ASTD resources 3. ASSOCIATION-AWARENESS: Bases chapter plans on accurate knowledge of national and regional objectives;


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III. Teamwork and Commitment

A. Builds a Cohesive Team Environment Related effective behaviors:

1. RELATES: Understands interpersonal styles and implications of actions and situations 2. CONSTITUENCIES: Understands the professional and social needs of different constituencies within the chapter 3. LEADER-RAPPORT: Maintains frequent and consistent contact with board members, committee chairpersons, and other chapter members

B. Motivates Others Related effective behaviors:

1. SHARES: Shares power 2. AFFILIATION: Creates a climate in which volunteers feel a strong identification with their tasks and performance 3. INCENTS: Incorporates appropriate incentives to energize volunteers 4. REWARDS: Provides individually meaningful rewards and recognition for volunteers 5. RECOGNITION: Publicly and privately recognizes the specific accomplishments and contributions of others


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IV Workplace Learning and Performance (WLP) Awareness

A. Assesses Others Related effective behaviors:

1. UNDERSTANDING: Understands the styles, skills, strengths, and limitations of others 2. MATCHES: Matches individual’s skills appropriately to the task requirements 3. CAPABILITIES: Identifies diverse individual capabilities

B. Develops Others Related effective behaviors:

1. STRENGTHS: Encourages others to maximize their strengths and recognize their capabilities 2. AVAILABLE: Makes oneself available as a resource to volunteers 3. DEVELOPS: Plans and implements development and growth opportunities for volunteers 4. COACHES: Provides tactful coaching and performance feedback

C. Models Workplace Learning and Performance Practices Related effective behaviors:

1. COMPETENT: Uses the ASTD Competency Model to identify and improve the board member’s foundation skills, focus of expertise, and role execution 2. PROFESSIONAL: Promotes professional ASTD certification 3. CERTIFICATIONS: Aligns learning opportunities with ASTD certifications
