©2019 Conversations In The Workplace 1

Safe Conversations:Dialogue that Transforms

Workplace Culture

Presented by

Lorie Reichel-Howe

© 2018 Conversations In The Workplace

CultureCulture is how people interact with each other

Company culture is measured by interactions and relationships between:• Employees• Clients• Suppliers• End buyer, customers, etc.

At any time we experience unmet needs, we have…

Conflict!

Unmet Needs

Conflict!

When Our Goals are Blocked…

Conflict!

When We Feel Disrespected Or Devalued

Conflict!

At Times of Conflict…

The way people communicate will make or break your organization.

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Relational Breakdowns65-80% of all difficulties in organizations come from strained relationships, not hard skills, deficits or motivation?

Managing Differences, Daniel Dana, Ph.D.

Cost of Unmanaged Conflict

“Unmanaged employee conflict is perhaps the largest reducible cost in organizations today – and probably the least recognized.”

Managing Differences

by Daniel Dana, Ph.D.

Cost of Lost TimeManagers spend 25-40% of their time responding to workplace conflicts?

(WA Business Journal, Forbes…)

Cost in Lost PerformanceOrganizations can lose up to 80% of their potential performance because leaders and employees are unskilled at stepping-up and addressing issues.

Crucial Confrontations

•Founder, Conversations In The Workplace•Communications and Relationship Management, Training and Development

•Mediator

•Conflict Coach•Author

Who Am I?What Do I Do?

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What Do People Need?

Skill + Language = Solve Problems

Training Brings Transformation

Safe Conversations Framework

AcknowledgeAndClarify

©2018 Conversations In The Workplace

Investing in Culture is Good For Business

Culture & Engagement efforts:•Customer ratings (10%)•Profitability (22%)•Productivity (21%)•Attrition (-25%)•Safety incidents (-50%)

Gallup Report on State of American Workplace

Transform Culture

To change culture, we need to change the way we behave.

Culture changes when leaders model behaviors they want emulated. This requires:• Training• Practicing•Mentoring (coaching)

Increased: •Performance•Team effectiveness•Quality of decisions•Innovation•Inclusion•Collaboration•Job satisfaction•Commitment to mission

When Organizations Engage in Safe Conversations

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Safe Conversations Skills and Language are Learnable

How I Can Help You…•Develop strategies for effectively talking, listening, and collaborating in situations where opinions differ•Build more productive working relationships•Increase employee performance and team productivity•Establish cohesive and collaborative teams•Create a workplace culture in which teams love to work

Safe Conversations Consultationwww.ConversationsInTheWorkplace.com

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