at fantasyworld resort news & viewsto 5:00 p.m. and includes a television, lounge chair, chair...
TRANSCRIPT
A Message from Your Board President
by Jeff Weinland
Fellow Owners,
2011 was a very busy year at the Resort and the time has come to reap the benefits. I am writing today as I watch our fellow
owners swimming in our new pool, floating around our lazy river and speeding down our slides. It sure looks like a lot fun!
The completion of this second phase of our amenities refurbishment has created some changes at the Resort that everyone needs
to know about. The good news is that owners are returning to the Resort in droves. It is a very exciting time. The bad news is that
with all of this activity, it will be more difficult for owners who delay requesting their reservations to get the dates that they want.
As a result, we are asking owners to plan as far in advance as possible. Remember, owners can reserve weeks up to one year in
advance of their planned arrival date. And before you ask, yes, you must pay the maintenance fee in order to make your reservation.
Owners paying fees before the annual billing is sent out are asked to pay an amount equal to the prior year’s fees, and any necessary
adjustments will be made to their account when the bills are sent out. The best weeks are selling out quickly!
I am sure that you are all aware that the 2012 maintenance fees remained at $586.00. This is the fifth year in a row that we were
able to keep fees from increasing, but this came at a cost. The Board did not approve Management’s request to increase Staff to
compensate for the increased owner demand. As a result, owners are asked to be patient with our Staff as they process owner
requests. Maintenance fee payments can be paid via mail, or on the online system. Reservation Requests can be processed via fax,
mail, e-mail or you can complete the form on our new website for the fastest processing. Owners are discouraged from calling the
Resort for payment and reservation processing as there is not enough staff to handle the large volume. We understand that this may
cause some inconvenience, but the alternative was an increase in fees that owners are constantly asking us to avoid. We appreciate
your support on this issue.
Speaking of the new website, we have launched a new website: www.FantasyWorldOwners.com to keep owners informed of
the happenings at our Resort. This website is a work in progress and we will continue to add content throughout the year. Please feel
free to e-mail your ideas about the information that you would like to have available.
On behalf of the Staff, Management and your Board of Directors, we wish you all a safe, healthy and prosperous 2012.
Happy Timesharing!
Hope to See You at the Resort!
January 2012
Vacation Villas
at FantasyWorld
Resort News & Views
Resort Revenue Centers
To help offset expenses, the Resort has created several revenue centers as follows:
Virtual Golf is available for rent in the new clubhouse. It offers twenty different courses throughout the
US and Canada. This game is played with a real golf ball and clubs, which are provided. The introductory
price to use this amenity is $15.00 per person, per round. Time limit of one hour and 15 minutes, maximum
of 4 players. $10.00 per half hour to use the driving range and $10.00 per half hour to play anyone of seven
different games such as “Window Smash” or “Field Golf Challenge.” Golfers under the age of 18 must play
with an adult age 21 or older. Reservations can be made by calling the Activities Office at (407) 396-8530
extension 5542. No wet clothing is allowed in this area.
Cabanas: There are ten cabanas at the main pool available for daily rentals. The introductory rental rate is $40.00 from 9:00 a.m.
to 5:00 p.m. and includes a television, lounge chair, chair with ottoman, table, ceiling fan, small refrigerator fridge with six sodas and
six waters. A refundable deposit of $100.00 is required at time of rental. Reservations can be made up to one week in advance by
calling the Activities Office at (407) 396-8530 extension 5542.
Meeting/Banquet Space: The Resort now offers Meeting/Banquet Space available for rent. Any functions requiring food and/or
bar service must be provided by the Resort through one of our preferred catering companies. To make reservations and plan your
events, please contact Sandy Carey at (407) 396-8530 extension 5556.
We are right on schedule with the Unit Refurbishments!
In 2010, forty-one villas were completed! The new look includes: new tile in the lower
level, new mirrors in the bathrooms, carpet and padding on the upper level, end tables, coffee
table, 52” dining table and 6 chairs, television cabinet, lamps, box springs and mattress, head-
boards, dressers, mirrors, bedspreads, art work, blackout drapes, blinds, interior paint, new
kitchen cabinets with knobs, improved kitchen lighting, new patio furniture, upgrading the
queen bed to a king-sized bed and installing a closet insert in the master bedroom, 37” flat
screen televisions in the living room and 32” in the master bedroom, and the installation of
clean steel appliances and above-the-counter microwaves.
Starting on April 17, 2011, an additional forty-two units were renovated with the same upgrades that were done in 2010.
Additionally, the upper bath tubs and the lower bath shower stalls were replaced, and the popcorn ceiling was replaced with a knock-
down texture. This texture is a rough, earthy, uneven finished surface, and is much easier to maintain while giving the units an
upgraded modern look.
All units now have new patio furniture, which includes a table with four chairs, a chaise lounge and a tea table.
The installation of pavers continues at the front walkways to the unit, as well as the entrance alcoves. This will eliminate the
mulch in this area. We are also installing a paver step at the back door of the screened patio.
Reminders Worth Repeating
Reservation Reminders
Submit your reservation request as soon as possible each year to stay at the Resort, to deposit for a future
exchange or release your week for rent.
All reservation requests, changes or cancellations must be submitted in writing. This can be done by mail, fax or e-mail.
Please do not include reservation requests with your maintenance fee payment. Reservation requests must be directed to the
Resort, and the processing of your payment is not handled at the Resort location. Sending your reservation requests directly to
the Resort will help ensure your request is handled promptly.
For early travel (February – April 2013), remember to pre-pay your maintenance fee for next year. Send a payment equal to this
year’s assessment. Please note on your payment: “2013 Fees.” Reservations can be booked up to one year in advance.
Vacation Villas is a sold out Resort. There is an owner assigned to every week of the year. If you do not submit your request to
book a reservation to visit the Resort, exchange or rent your unit; you may loose your week.
Sorry, week(s) cannot be carried over to the next year.
Check-In Reminders
Check-In begins at 4:00 p.m.
Check-Out ends at 10:00 a.m.
Your unit is equipped with a full kitchen and enough pillows, sheets, towels and pool
towels for a party of six (6). We also provide a starter kit that includes coffee, cream,
sugar, filters, trash bags, dishwashing detergent, tissue paper, paper towels and laundry
detergent.
Pets are NOT Allowed Should you have a pet in your unit, you will be asked to remove the pet from the
property and an $85.00 fee will be charged to cover the cost of pest control and cleaning
of the unit.
DO NOT Smoke in Your Unit Please, out of courtesy toward fellow owners and guests, do not smoke in
your unit. For those of you who would prefer to smoke, please do so in the
convenient screened-in porches. Other owners/guests using the unit after
your stay may suffer from allergies or severe asthma. Thank you for your
assistance and consideration in this matter.
Page 2 Vacation Villas Resort News & Views
General Manager’s Report by Diana Cherveny
NEW WEBSITE AT
VACATION VILLAS
Visit our new website:
www.FantasyWorldOwners.com
This site has been created as a
resource for the owners of Vacation
Villas at FantasyWorld Timeshare
Owners Association. Here you will find
the latest news from your Resort, along
with tips for making your visit as
enjoyable as possible.
Another function that owners have
been requesting for many years is the
ability to request their annual usage
reservation online. This feature is now
available at this website!
Owners will also find a link to the
SPM Resorts maintenance fee payment
portal.
Vacation Villas at FantasyWorld Amenities Complex, featuring the
Aquatics Amenities, Pool, Hot Tubs, Lazy River, Slides and Splash Pad.
Vacation Villas at FantasyWorld Amenities Building, featuring the
Owners’ Lounge, Activities Center, and Exercise Room.
Attention Owners!
We want you to receive your Resort
news and information as quickly and cost
effectively as possible. Please send your e-mail
address to [email protected] as soon as
possible so that we can begin communicating with
you via e-mail.
As we look to bring more information online,
utilizing e-mail to send out newsletters, Resort infor-
mation and other SPM Resorts news helps reduce the
cost of printing and postage. In turn, we all become
better stewards of the environment and your Associa-
tion’s finances. In addition, our owners’ online reser-
vation system (coming soon) and owners’ login will
soon utilize your e-mail address as sign-in validation.
Sending your e-mail address to us now will afford
us the time to update your owner record with this
information prior to the validation project going live.
Your email address is held with the strictest confi-
dence and will not be sold or shared for solicitation
purposes.
Thank you for your cooperation and participation.
Page 5 Vacation Villas Resort News & Views
Paying Maintenance Fees Made Easy
Remember: Maintenance Fees are due every year on January 1st.
Avoid Late Fees – Save Money
If you have not received your annual maintenance fee billing statement, please call the Resort. It could have been lost or your
address may need updating.
Late fees are assessed on January 16th. Be sure your payment is mailed with sufficient time to reach us.
Please include the payment stub with your check to avoid further delays in posting your payment to your account.
Do not include any correspondence or reservation requests with your payment.
The payments arrive at a processing center, and it takes several days to get the mail back to the Resort.
To save time, please pay by sending a check by mail. Please make sure to send it to the P.O. Box printed on
the payment stub. If in doubt about the correct mailing address, you may call the Resort at (407) 396-8530.
Payments may also be sent directly to the Resort at 5005 Kyngs Heath Road, Kissimmee, Florida, 34746.
You may also pay by credit card online at www.spmresorts.com. When accessing the SPM Resorts
website, please enter your Owner ID where prompted; your password is your five digit postal code. If you
need assistance logging on, please call the Resort.
Pre-Pay – Book Early and Get the Week You Want
Pre-paying in full allows for bookings up to one year in advance!
Maintenance fees can be paid at anytime during the year for the next year. Payments can be made in advance monthly,
quarterly, etc. based on the prior year’s dues. For example, if your maintenance fee is $500, and you paid $25 per month for 10
months leading up to the due date, you would only be billed $250 for the next year.
The point is you don’t have to wait to receive your annual billing statement in order to make payment(s). Management’s
Financial Services Department will keep track of all payments you make throughout the year and deduct these payments from
your annual billing. When the current year billing is received, any remaining balance or credit will be reflected on your
statement. This also allows for easier budgeting throughout the year.
As always, if you have any questions, you may call the Resort at (407) 396-8530.
Moving???
Owner communication is one
of the key elements in providing
you with our highest quality in
customer service. If you are
moving or have changed your
telephone number, it is important
that you notify us immediately so
that we can update our records.
Please submit updated infor-
mation to us:
Fax: (407) 396-6697
E-mail: vacationvillas
@spmresorts.com
Mail:
Vacation Villas at FantasyWorld
Attn: Owner Services
5005 Kyngs Heath Road
Kissimmee, Florida 34746
Fantasy Surf
Don’t forget to visit our Fantasy
Surf Complex, located at 5151
Kyngs Heath Road. The patented
FlowRider™ system has the look of
surfing and wakeboarding in a safe
and controlled environment, and the
padded walls, floor and beach is
covered by a three-inch sheet of wa-
ter that creates a surfable wave.
Once you get “hooked” on the
wave, Stop into the “Offshore” Surf
Shop, stocked with some of the lat-
est surf attire and fashions.
Open Daily — See the Resort Staff for Hours of Operations.
5005 Kyngs Heath Road
Kissimmee, Florida 34746
Phone: (407) 396-8530
Fax: (407) 396-6697
E-Mail:
Professionally Managed by:
NE
WS
LE
TT
ER
Board of Directors
President
Jeff Weinland
Vice President
John (Jack) Sladkey
Secretary/Treasurer
Jonathan Ejuwa
Director
Arthur Washington
Director
Richard Furlong
We’re Here For You!
We are happy to assist you in every way
possible to answer any questions you may
have regarding your vacation ownership at
Vacation Villas. Please note the following:
General Manager
For information about
the Resort, contact:
Diana Cherveny
dcherveny@
spmresorts.com
(407) 396-8530
Assistant General Manager
Christina Moquin
Regional Vice President of Operations
Trish Docherty
SPM Resorts Corporate Office
1051 Shine Avenue,
Myrtle Beach, SC 29577
Phone: (843) 238-5000
Fax: (843) 238-5001
Financial Services Representative For inquiries regarding your account:
Chad Martin
Phone: (843) 238-5000 x-3082
Director of Financial Services
Bill Schultz
Exchange Company
Interval International
Member Services 800-843-8843
Exchanges 800-828-8200
www.intervalworld.com