ateko project
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Industry profile
With the Indian economy booming at a GDP growth rate of 9.4%, there is a sense
of growth prevailing everywhere. The average Indians disposable income and
purchasing power has risen to never before levels. The Indian Entertainment &
Media industry is also not far behind. It is currently estimated at a worth of Rs. 450
billion with a CAGR of 18% over the next 5 years. Terms which were alien to
Indian like DTH, Digital Cable, and IPTV are suddenly finding presence in the
countrys journals.
Though DTH is comparatively the growth for the digital segment in rural areas
were 34%, 49% and 64% in the past three years (source: TAM annual universe
update 2010) the growth in the rural segment can be attributed to frequent power
cuts in the rural areas. DTH platform gives the rural consumer access to their
favorite programs,, with the help of generators/invertors, which is not possible with
the cable service in most of the areas.
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A report predicts that India would overtake Japan as Asias largest DTH by next
year and be the Asias leading cable market by 2010 and the most profitable pay-
TV market by 2015. This growth presents a lot of interesting scenarios.
History of Indian broadcasting
The history of Indian Television dates back to the launch of Doordarshan, the
countrys national television network in 1959. Television was then seen as a luxury
item that could be afforded only by a chosen few. The transmission was in Black &
White. The 9th Asian Games which held in 1982 in the countrys capital New Delhi
heralded the mark of color television broadcast in India.
In 1991, Indian economy was liberalized from the license raj and major initiatives
like inviting foreign direct investment, deregulation of domestic businesses
emerged this lead to the influx of foreign channels like Star TV and creation of
domestic satellite channels like Sun TV and Zee TV. This virtually destroyed the
monopoly held by Doordarshan.
In 1992, the cable TV industry started, it has literally changed the way the average
Indian watches the Television. The number of channels increased suddenly from 2
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and the real entertainment started. Every city India had a complex web of co-axial
cables running through the streets with a new breed of entrepreneurs called as
cablewallahs of local cable operators (LCO) taking charge of distribution.
In 1995 government felt the need of regulations in Cable TV and passed the Cable
TV networks (regulation) Act. This was also the time when state owned
Doordarshan and All India Radio came under new holding called Prasar Bharti to
give them enough autonomy.
In 2001 TRAI issued the guidelines for operating DTH. Countrys first private
DTH license was awarded to dish TV in 2003 which started operations in 2004.
Prasar Bharti also started its product DD-Di
Current Players
Today the market shares of various players are as follows
Dish TV: 30%
Sun Direct: 25&
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Tata Sky: 22%
Big TV: 137
Airtel: 8%
D2H: 2%
India has a total television population of close to 135 million, out of which 80%
have access to cable or satellite (i.e. 108 million). The total DTH subscribers are
close to 22 million. Thus the DTH has market share of approximately 20%. The
subscriber base for DTH in 2006 was meager 1 million. Now for an industry which
is just 5 years old, it is a great achievement.
In 2005 Dish TV was the only player in the DTH industry and was registering
subscriber growth mainly in the areas where cable TV as not available. The
subscribers were not ready for the cost of set top box. In 2007 CAS mandate was
introduced in selected metro cities, where users had to invest in a set top box.
Though the initiative was not very successful, it gave a wider acceptance to the
DTH and consumer became ready to pay for the set top box. Spotting the
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opportunity Sun Direct launched its services in 2007 with a drastically low onetime
cost involved for the DTH subscribers. Followed by this Reliance Big TV and Air-
Tel and Videocon launched their services. The market became competitive. Every
player came with innovative offerings. Dish TV offered Movie on Demand free
worth the cost of set top box. Air-Tel and Big TV offered free subscription for first
few months etc. All these things were coupled with aggressive marketing
campaign. Tata sky gained the maximum subscribers during this period.
Environmental analysis
a. Threats of substitute.
DTH faces stiff competition from the terrestrial, cable and IPTV. As per the
industry estimates, there are 120 million TV homes, of which 71 million are
served by cable and around 6 million served by DTH with the remaining
taken by terrestrial transmission. As IPTV is a new entrant, there is not
much data on
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Indian broadcasting pie
b. Terrestrial television
Doordarshan is the worlds largest terrestrial broadcaster with over 1400
terrestrial TV transmitters. The reach provided by this route is phenomenal
with Doordarshan covering 88% of Indias geographical area. Covering the
remaining 12% area required substantial capital investments which does not
outweigh the benefits. The transmission was done originally in Analog mode
but beginning from 2002. Doordarshan has partnered with BBC resources
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comfortably see the channels by paying anywhere between Rs. 100 to Rs.
300 per month depending on the place where he lives.
Due to the phenomenal reach of the cable TV, it poses a serious threat to the
growth of DTH industry. Also there would be resistance from the LCOs
lobby as DTH totally displaces them.
d. Internet Protocol Television (IPTV)
IPTV is a service where television signal are digitally sent over the
telecommunications line. It is often presented as a bouquet of Video (IPTV),
Audio (telephones) and Data (Broadband Internet) services. With
widespread adoption of broadband in the country and the growing techno
savvy population, IPTV has a potential to become a huge success. Telecom
companies such as BSNL and MTNL have spotted these earnings potential
and have already started with trial implementation in cities like Bangalore
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and Kolkata. Companies like reliance communication and Bharti Airtel also
planning to follow soon.
e. Bargaining Power of Suppliers:
DTH industry relies on three major suppliers: Customer premise equipment
(CPE) comprising of the Satellite Dish, Set Top Box with the necessary
Access card, the Ku Band transponders in the orbiting satellites and content.
With India set to overtake Japan as Asias largest DTH by next year, the
Bargaining power of Indian DTH operators with CPE suppliers have been
steadily increasing.
f. Bargaining power of buyers
We would take the entire broadcasting industry for analyzing the bargaining
power of the buyers. With enough options to choose both from the point of
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alternate mediums like cable, IPTV and Terrestrial broadcast and from the
point of increasing DTH operators, the consumer is at his will to decide.
Customer will continue to have a high bargaining power until DTH
platforms try to differentiate them as superior players with better content and
clarity.
g. Inter firm rivalry
The inter firm rivalry is quite high. The competition form state owned DD-
Direct to private players is negligible form the content point of view as the
number of channels offered by DD-Direct is very limited. However, DD-
direct doesnt not charge any monthly subscription fee which poses a threat
to the private players who charge monthly subscription charges.
Between Dish TV and Tata Sky there is an intensive rivalry exhibited by the
price wars and discount schemes offered to new connections. Being the first
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mover, Dish TV had price advantage in both the STB as well as in procuring
the transponders. On the other hand, Tata Sky claims its STB offers superior
VD quality Video die to its advanced STB.
While Dish TV is planning to spend Rs. 850 crores over the next 3 years, the
rival Tata Sky is willing to spend Rs. 2000 crores over the medium term.
The companies have also set ambitious targets with Dish TV aiming to reach
4.5 million subscribers in the next 18 to 20 months while Tata Sky aiming
for 8 million subscribers by 2012.
Other than the price wars and intense competition in increasing the customer
base, there is also a competition at acquiring the content. Dish TV, Tata Sky
and Sun Direct are part of big groups that also have popular bouquet of
channels like Zee, Star and Sun respectively. The current set of litigations
can be grouped into two categories: the channels indirectly refuse content for
DTH operators by charging when the vendor is already capacity constrained
Threat of New entrants
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With already 7 players in the DTH space, threat of new entrants is relatively
low. There are already enough competitions which will discourage new
firms to enter this business. While getting licenses is relatively easy, the
barriers to entry are high when it comes to pricing of CPE and getting the
required transponders. There is a definite First mover advantage which can
be inferred from by comparing prices of Dish TV vs Tata sky. So any new
entrant will face a high cost when it comes to equipments and transponders.
Challenges Faced by the Industry
Policy and Regulation
Being a nascent industry, there are lots of teething issues with the current
policy framework and the way it is regulated in reality. Some of the notable
challenges faced are below:
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Lack of exclusive content
In the global DTH market, competitions are mostly no providing niche
content. In India, TRAI does not allow a broadcaster to offer content
exclusively to a specific player. Hence content differentiation as a USP is
not possible currently in the India scenario. TRAI has clearly indicated that
exclusivity can be provided only when DTH operators are feeling that
without content differentiation, the competition can only be on price which
may even cannibalize the industry.
Cap on Foreign Investment
As per the current policy, the total foreign equity including FDI/NRI/
OCB/FII cannot exceed 49% and within that FDI component cannot exceed
20%. This would reduce the interest of foreign investors as they cannot get a
controlling stake in the company in spite of a heavy investment. On the
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contrary, up to 74% of foreign equity, with no limit on FDI, is allowed in the
Cable industry, with DTH being a capital intensive industry, these
limitations hurt the expansion plans of the cash constrained operators.
Cap on cable Company/Broadcaster Investment
In order to ensure a fair competition, the current regulation restrict the cap
on Broadcaster/Cable company investment in the DTH venture to 20% and
also prevent the DTH firm to hold more than 20% in a Broadcaster/Cable
company. As one can see, DTH operators are able to overcome this
challenge by spinning of new companies. But removing this rule would
reduce the bureaucracy involved and also reduce the content cost for an
operator due to the synergies created between him and Broadcaster.
Quality of Service Issues
There are couples of QoS issue which currently affect the DTH operators.
They are
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Technical Glitch-Rain Fade
By definition, Ku band signals get weakened by rain and snow. This results
in reduced image clarity and sometime total cutoff. This is a fundamental
problem with the design of the transmission frequency. In India, people are
glued to their TV soaps and sports events like cricket matches. So even a
tiny service disruption, during these events is seen as a major weakness of
the DTH platform.
Poor Levels of Service
A search on India's popular consumer forum Mouthshut.com reports that
only 28% recommend Dish TV and 57% recommend Tata sky. Even with
the skew for the errors and incorrect date, this shows the low satisfaction
levels of consumers. Some of the glaring complaints are Poor after-sales
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support, Removal of channels off air without notification, Open-ended
contractual agreements favoring the operators and lack of grievance cells.
Company profile
Dish TV
Industry DTH Pay TV
Founded 2004
Headquarters Noida, India
Area served India, Pakistan, Sri Lanka,
Nepal, Bangladesh
Products Direct broadcast satellite
Parent Zee Network Enterprise
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Date of Establishment 1988
Revenue 241.98 ( USD in Millions )
Market Cap 70113.2305005 ( Rs. in Millions )
Corporate Address Essel House B-10,Lawrence Road Industrial
Area, Delhi-110035, Delhi
www.dishtv.in
Management Details Chairperson - Subhash Chandra
MD - Jawahar Lal Goel
Directors - Arun Duggal, Ashok Kurien, B D
Narang, Eric L Zinterhofer, Eric Zinterhofer,
Jagdish Patra, Jawahar Lal Goel, Lakshmi Chand,
Mintoo Bhandari, Pritam Singh, R C Venkateish,
Sanjay H Patel, Subhash Chandra
Business Operation TV Broadcasting & Software Production
Background Dish TV is a part of Essel Group, is Indias first
direct to home entertainment service. The
company provides around 225 channels, highest
in numbers in this segment. It also provides
games, interactive TV, Movies on Demand, etc.
Dish TV is market leader in Direct to home(DTH) service having a pan-
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Financials Total Income - Rs. 11534.015741 Million ( year
ending Mar 2010)
Net Profit - Rs. -2621.325328 Million ( year
ending Mar 2010)
History
DTH service was launched back in 2004 by launching of Dish TV by Essel
Group's Zee Entertainment Enterprises. Dish TV is on the same satellite
where DD Direct+ was, DD Direct+ shifted to INSAT 4B which is adjacent
to NSS-6.
Dish TV was only DTH operator in India to carry the two Turner
channels Turner Classic Movies and Boomerang. Both the channels were
removed from the platform due to unknown reasons in March 2009. In
October 2010 Dish TV added the long awaited Neo Sports and Neo Cricket
on its platform.
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Dish TV is a part of Essel Group, is Indias first direct to home
entertainment service. The company provides around 225 channels, highest
in numbers in this segment. It also provides games, interactive TV, Movies
on Demand, etc.
Dish TV is market leader in Direct to home (DTH) service having a pan-
India presence. It has a subscriber base of over 4.5 million. It has
distribution network of 575 distributors with presence in 45,000 outlets
spread in 6500 towns in India.
Dish TV India has three subsidiaries namely Your Integrated Subscriber
Management Services (ISMSL), Agrani Satellite Services (ASSL) and
Agrani Convergence (ACL).
Dish TV is available across the country and adjacent countries
like Nepal, Bhutan, Sri Lanka, Gulf Countries, Bangladesh & Pakistan. As
Pakistan is one of India's neighbors, its frequency is available in its radius.
Dish TV imparts DVD quality picture and stereophonic sound effects to the
customers. It promises to change the experience of TV viewing with its
uninterrupted transmission service. The Endeavour enters next level of
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entertainment with futuristic features, such as EPG (Electronic Programme
Guide), Parental lock, games, 400 channels, interactive TV and movie on
demand. Dish TV also brings exclusive national and international channels
for the first time in India.
Dish TV is a division of Zee Network Enterprise (Essel Group Venture).
EGV has national and global presence with business interests in media
programming, broadcasting & distribution, specialty packaging and
entertainment. Zee Network incorporated Dish TV to modernize TV
viewing. Dish TV is Indias first direct to home (DTH) entertainment
service. By digitalizing Indian entertainment, this enterprise brought best
television viewing technology to the living room. It not only transmits high
quality programmes through satellite; but also gives a complete control of
selecting.
Dish TV is a division of Zee Network Enterprise (Essel Group Venture).
EGV has national and global presence with business interests in media
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programming, broadcasting & distribution, specialty packaging and
entertainment. Zee Network incorporated Dish TV to modernize TV
viewing. Dish TV is Indias first direct to home (DTH) entertainment
service. By digitalizing Indian entertainment, this enterprise brought best
television viewing technology to the living room. It not only transmits high
quality programmes through satellite; but also gives a complete control of
selecting channels and paying for them. To experience the new life breathing
in television technology, Dish TVextends high quality broadcast and
thorough entertainment
Outlook
Currently there are around7-8 million DTH subscribers, which is anticipated
to increase to 25-27 million by 2012. Major players in DTH segment are
Dish TV, Tata Sky, BIG TV and Bharti Airtel's Digital TV.
Dish TV is focusing on brand building so as to add more customers by
making Shah Rukh Khan a brand ambassador.
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Product
Name
Yea
r
Mont
h
Sales
Quantity
Sales
Value(Rs.Million
)
% of STO
Spare Parts
and Other
Items
201
0
03 0.00 19.82 0.18
Cable, Dish
and LNB,VC
and Other
Items
201
0
03 0.00 2.64 0.02
Set Top
Boxes, VGABox andDVR
201
0
03 1530.00 1.33 0.01
Going the DTH way has a lot of benefits. You are automatically upgraded to
a host of world class features that makes television viewing a pleasurable
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experience. Have a look at some of the key add on benefits that Dish
TV brings to your home.
Digital Picture Quality
The exceptional digital and direct-to-home transmission ensures you
watch all your favorite programmes in true DVD quality.
Stereophonic Sound
The Direct-to-Home satellite transmission treats your ears to a true
theatre experience by providing awesome stereophonic sound.
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Geographic Mobility
No matter which part of the country you are in or moving to, Dish
TV with its all India coverage ensures direct signals wherever you are.
Uninterrupted Viewing
With Dish TV at your home, as long as your equipment is connected to a
power source you can enjoy uninterrupted transmission of your favorite
programmes.
Capacity up to 400 DTH Channels
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Dish TV can offer you up to 400 entertaining channels. And that's not all,
every month more channels will be added to provide complete
entertainment to your family
Dyna Boost
Dish TV is using the NSS6 satellite at 95.0E designed specifically for
DTH operations. It is equipped with Automatic Level Control (ALC)
feature that enables the satellite to maintain constant satellite EIRP even in
case of uplink signal degradation due to weather conditions such as rain,
fog or clouds.
INSTAFLIP
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DISHTVS INSTAFLIP technology helps you change channels quickly
and conveniently. Our efficient processors make it possible for you to
browse through all 240+ channels and services in less than 2 seconds. So
get set browsing all the channels on DISHTV with fast scrolling, intuitive
navigation and quick flip surfing.
MDU
The Multi Dwelling Unit, it is customized solution for connecting multiple
houses within the same multi storied building with a single/ two Dish
Antennae to receive DTH services. Common dish installed on the terrace of
the multi storied building powers TV sets in multiple homes in the building
through a cable, which runs into each flat. And once installed, members have
the choice of subscribing to the connection.
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DTH is the concept of receiving the satellite directly in the home. A small
dish is to be installed to receive the satellite in the home. One connection
needs one dish to receive satellite. This leads to number of dishes in any
multi storied building having many subscribers. 50 subscribers mean 50
dishes on the roof.
MDU is a centralized network consisting of multi switches & amplifiers for
distributing the signal received by one/two Dish antenna
The Dish Antenna captures the signals and transmits them through multi
switches on to the individual STBs in the subscriber's flat. The setup is
customized combination depending on the number of connections and the
connectivity structure of the building.
Advantage of MDU
Each and every customer in the building does not have to have a separate
Dish Antenna to receive DTH services. Common dish in the building can be
used.
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Additional dish is not required to be installed for any additional subscriber in
the building.
It is easy to maintain one or two dish antenna in a building rather than
maintaining number of dishes.
Position of Dish TV in product life cycle
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KEY EXECUTIVES
S.N
o
Name Designation
1 Subhash Chandra Chairman
2 Jawahar Lal Goel Managing Director
3 Sanjay H Patel Alternate Director
4 Ashok Kurien Non Executive Director
5 Mintoo Bhandari Non Executive Director
6 B D Narang Independent Director
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7 Arun Duggal Independent Director
8 Pritam Singh Independent Director
9 Lakshmi Chand Independent Director
10 Eric L
Zinterhofer
Independent Director
Organizational structure
TITLE OF THE STUDY
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A STUDY ON IMPACT OF ADVERTISING ON CONSUMER PERCEPTION
DISH TV
STATEMENT OF PROBLEM
The study is being carried out to find out the impact of advertisement on consumer
preference regarding the DTH service of Dish TV.Although the company is one of
the leading players in the DTH market, it has been observed that the sales of the
company were moderate. The company wanted to know how effective can the
advertisement, as a means of promotion, can influence the consumers perception
regarding a particular brand.
OBJECTIVE OF THE STUDY
To understand the impact of advertisement on the consumers perception
regarding a particular product of a brand
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To find out which is the most reliable and best media for advertisement of
products of a brand
To know what elements of an advertisement attract the consumers the most.
To understand which factors in an advertisement affect the purchase
decision of the consumers
PRIMARY OBJECTIVE
The main objective of research was to study the market for the kind of customer
feedback available. Also we were particularly interested in customers loyalty and
level and his basic outlook towards showroom.
SECONDARY OBJECTIVE
Competitive position of rival.
Evaluate reaction of consumer and customers.
To study the nature of marketing, its location and the potentialities.
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To measure the effectiveness of advertising.
To find out the frequency of visit of customers.
To find out what adds on to a consumers shopping experience.
SCOPE OF THE STUDY
This project helps to study about the effectiveness of an advertisement in
influencing the consumers purchasing decision. This project is aimed to know the
impact as well as the best source or media for advertisement of a product. Through
this project an attempt has been made to identify which factors in an advertisement
are essential to influence the consumers perception regarding a product and its
brand. The study was restricted to the Bangalore region only.
SOURCES OF DATA
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Primary data is being collected from different sources like dealers, customers,
potential customers. Secondary data is being collected from sources like company
profile, computer websites, journals, magazines and other websites.
TOOLS FOR DATA COLLECTION
Primary data are those collected by the investigator himself for the first time and
thus they are original in character, they are collected for a particular purpose. A
well-structured questionnaire was personally administrated to the selected sample
to collect the primary data.
This method used for collection of primary data is questionnaire method
QUESTIONNAIRE METHOD
It is the most widely used method of collection of primary data. In this method, a
questionnaire consists of two types of questionnaire one is open ended and another
one closed ended which is of a list of question pertaining to the enquiry is
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prepared. There are blank spaces for answers. The investigator goes to respondent
along with the questionnaire and gets replies to the question in schedule and
records their answer. He clearly explains the object and the purpose of the enquiry.
The questionnaire is the media of communication between the investigator and
respondents. The study involved questionnaire method, the study was undertaken
through personal interview with the customer. The questionnaire was simple in
structure containing open ended and closed ended questions, which was designed
to obtain the required information from the respondents keeping in mind the
objective of the study.
SECONDARY DATA
Secondary data are those, which have already been collected by some other
persons for their purpose and published. Secondary data are usually in the shape of
finished products.
Two types of secondary data were collected for the preparation of the project work:
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Internal Data was generated from companys brochures, manuals and annual
reports.
External Data, on the other hand, was generated from magazines, research
books and internet (websites).
SAMPLING
Sampling technique
The sampling technique used is Convenience Sampling. A convenience sample is
a sample where the respondents are selected, in part or in whole, at the
convenience of the researcher. The researcher makes no attempt, or only a limited
attempt, to insure that this sample is an accurate representation of some larger
group or population. And also content of the respondents i.e. the people who even
had d time to fill the questionnaire.
Sample unit
Sample selected for study consisted of housewives, youngsters, officers and others.
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Sample size
50 Individuals
Sample area
Vasanth nagar, Bangalore.
METHODOLOGY
Field study: based on the type of research, time required to accomplish
research, on the environment in which research is done. Such studies usually go
deep into the cause of things or events that interest us, using very samples and very
deep probing data collection.
TYPES OF RESEARCH
Descriptive method: it includes surveys and fact-finding enquiries of different
kinds. The purpose of descriptive research is description of the state of affairs as it
exists at present. The main characteristics of this method are that the researcher has
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no control over the variables; he can only report what has happened or what is
happening.
PLAN OF ANALYSIS
Define Objective
Determine Information Needed
Decide Research Design
Tabulating is done by simple statistical method called tally method and
the data is represented in the form of table.
Preparation of Report
Follow Up
Recommendation
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LIMITATION OF THE STUDY
The study was restricted to the selected areas in the Bangalore region only.
The information collected is purely on the respondents opinion & may be biased
The size of the samples was restricted by time The information collected will
become invalid if there is innovation or change in the elements and media of the
advertisement
The data is limited to the customers own perception, knowledge, emotions,
feelings and awareness.
Study has been conducted with an assumption that the respondents will give true
and best possible.
REFERENCE PERIOD
45 days
OPERATIONAL DEFINITION
Perception:
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It is the process through which the information from outside environment is
selected, received, organized and interpreted to make it meaningful to you. This
input of meaningful information results in decisions and actions.
Nature of perception:
It refers to the interpretation of sensory data. In other words, sensation involves
detecting the presence a stimuli whereas perception involves understanding what
the stimuli means.
Perception is subjective process, therefore, different people may perceive the same
environment differently based on what particular aspect of the situation they
choose to selectively absorb, how they organize this information and the manner in
which they interpret it to obtain a grasp of the situation.
Perception process:
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CHAPTER SCHEME
Chapter 1 Introduction
This chapter contains introduction of the study and subject background of
the research of the study.
Chapter 2 Research Design
It contains the information about statement of the problem, books referred,
objective, scope, methodology, sampling method for collecting data, tools for data
collection.
Chapter 3 Company Profile
This chapter contains the information about the company products, services
provided by the company, company researches.
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Chapter 4 Analysis of data
This chapter contains information given by the respondents which is
analyzed in tables and graphs with interpretation.
Chapter 5 Findings and conclusion
This chapter contains the findings from the primary data and the summary of the
findings.
Chapter 6 Recommendations and Conclusion
Recommendations and suggestions which are based on the findings through the
questionnaire.
Annexure
The copy of the questionnaire and all other material collected from the
organization.
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Bibliography
The reference made from text
Introduction
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Table No 4.1 Gender Responses on Videocon television:
Opinion No. of
respondents
Percentage (%)
Male 23 46.0
Female 27 54.0
Total 50 100.0
Source: primary data
Analysis: 46% of the respondents are male and 54% of the
respondents are female.
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Graph No 4.1 Gender Responses on Videocon
television:
Inference: From above it is inferred that most of the respondents
are male as compared to female respondents as male
respondents are 69 and the female respondents are 81 in number
Table 4.2 Opinion of the Customers for Picture element in
Advertisement
Opinion No of Percent %
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Graph 4.2 Opinion of the Customers for Picture element in
Advertisement
Inference: From above it is inferred that Picture as one of the
components of advertisement does attract the consumers to a
large extent .as we know that advertisement plays very important
role so a company cannot ignore it .there is a lot of competition in
the market so company has to make the advertisement attractive
to attract the customers
Table 4 Response of the Customers for Headline in an
Advertisement
Opinion Frequency Percent %
Least 2 2.7
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attractive
Unattractive 9 18.0
Moderately 25 50.0
Attractive 13 27.3
Most
attractive1 2.0
Total 50 100.0Source: primary data
Table 4.3
Analysis: Most of the respondents, i.e. around 50% of them said
that a headline in the advertisement may or may not attract their
attention. While only 2% people said they are very much
attracted towards the headline in the advertisement
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Graph No 4.3 Response of the Customers for Headline in an
Advertisement
Inference: From above it is inferred that Headline as one of the components of
advertisement is neutral for attracting the consumers to a product through
advertisement but we can see that still 27% of the people are not satisfied so here
company cannot ignore these customers and company has to do work on it.
Graph No 4.4 Response of customers for Product Element
in advertisement
Opinion Frequency Perce
nt %
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Least
attractive 1 .7
Unattractive 2 4.0
Moderately 8 16.7
Attractive 22 44.0
Most
attractive17 34.7
Total 50 100.0
Source: primary data
Table 4.4
Analysis: Most of the respondents, i.e. around 44% of them said
that a product itself in the advertisement does attract their
attention. While 34% of the respondents said that they are very
much attracted towards the product in the advertisement.
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Graph No 4.4 Response of customers for Product Element
in advertisement
Inference: From above it is inferred that Product as one of the main components
of advertisement is very much essential for attracting the consumers .Most of the
respondents product itself in the advertisement does attract their attention.
Table No 4.5 Response of Customers for Brand Logo in
Advertisement
Opinion responses Percent %
Least
attractive1 .7
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Unattractive 2 4.0
Moderately 11 21.3
Attractive 22 44.7
Most
attractive14 29.3
Total 50 100.0
Source: primary data
Table 4.5
Analysis: Most of the respondents, i.e. around 44.7% of them
said that a brand logo of a product in the advertisement does
attract their attention. While only .07 % people said the brand
logo of any product doesnt attract their attention in a particular
advertisement.
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Graph No 4.5 Response of Customers for Brand Logo In
Advertisement
Inference: From above it is inferred that Brand logo of any product does play an
essential part in attracting the customers towards the advertisement. While only 0.7
% people said the brand logo of any product doesnt attract their attention in a
particular advertisement
Table No 4.6 Response of Customers for Understanding of
Picture in an Advertisement
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Source:
primary data
Table 4.6
Analysis: Most of the respondents, i.e. 40% of the respondents have the opinion
that the picture is comprehensible to some extent in the advertisement. While
around 30% of the respondents have the opinion that a picture in any given
advertisement is moderately comprehensible.
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Opinion responses Percent %
Very
incomprehen
sible
1 1.3
Incomprehen
sible7 14.7
Moderately
comprehensible 20 40.0
Comprehensi
ble15 30.0
Very
comprehensi
ble
7 14.0
Total 50 100.0
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around 36.7% of the respondents have the opinion that a headline in any given
advertisement is moderately comprehensible.
Graph No 4.7 Response of the Customers for
understanding of Headline in Advertisement
Inference: From this it is inferred that It is understood that the Headline in an
advertisement is not always or moderately comprehensible by most of the
respondents as very few responses for very incomprehensible, that 28% of
incomprehensible people are not able to understand the headlines of the
advertisement so company should work on this
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Table
No 4.8
Response of customers for Understanding of Product In an
advertisement
Source: primary data
Table 4.8
Analysis: From the table it is understood that most of the respondents, i.e. around
47.3% have the opinion that the product is comprehensible in the advertisement.
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Opinion responses Percent %
Incomprehen
sible1 .7
Moderately
comprehensi
ble
10 20.0
Comprehensi
ble
23 47.3
Very
comprehensi
ble
16 32.0
Total 50 100.0
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While around 32% of the respondents have the opinion that a product in any given
advertisement is very much comprehensible.
Graph No 4.8 Response of customers for Understanding of Product In an
advertisement
Inference: It is inferred that the Product in an advertisement is easily
comprehensible by most of the respondents but here moderately comprehensible
percentage is 30 % so company has to make easy for them to understand the
product in any advertisement.
Table No 4.9 Response of customers for Understanding a
Brand Logo in Advertisement
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Source:
primary data
Table 4.9
Analysis: From the table it is understood that most of the
respondents, i.e. around 38.7% have the opinion that the Brand
Logo is comprehensible in the advertisement. While around
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Opinion responses Percent %
Incomprehen
sible2 4.0
Moderately
comprehensi
ble
13 26.7
Comprehensi
ble
19 38.7
Very
comprehensi
ble
16 30.7
Total 50 100.0
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30.7% of the respondents have the opinion that a Brand Logo in
any given advertisement is very much comprehensible.
Graph No 4.9 Response of customers for Understanding a
Brand Logo in Advertisement
Inference: From this it can be seen that the Brand Logo in an advertisement is
easily comprehensible by most of the respondents. But moderately comprehensible
and incomprehensible percentage is about 30% so company has to look after that.
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Table No 4.10 Response of the customers for advertising
Image Association Effort
Opinion responses Percent %
Very little
effort7 13.3
Little effort 11 22.7
Moderate
effort16 31.3
More effort 11 21.3
Too much
effort5 11.3
Total 50 100.0
Source: primary data
Table 4.10
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Analysis: From the table it is clear that a large no of respondents, i.e. around 16
respondents out of the 50 need to take around moderate effort to associate a
particular advertising image with its brand and its product.
Graph No 4.10 Response of the customers for Advertising
Image Association Effort
Inference: From here it can be seen that moderate effort is taken to associate the
advertising image with its advertised brands and products but still there are
responses about very little effort and little effort so company has to look after that
people who makes very little efforts
Table No 4.11 Responses of the customers for Paying More
Attention to Picture in Advertisement
opinion Responses Percent %
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Strongly
Disagree
3 5.3
Disagree14 27.3
Neutral
12 24.0
Agree16 32.0
Strongly
Agree
5 11.3
Total
50 100.0
Source: primary data
Table 4.11
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Analysis: According to the table it s clear that around 32% of the respondents say
that they do agree that they pay more attention to the picture in a given
advertisement.
Graph No 4.11 Responses of the customers for Paying
More Attention to Picture in Advertisement
Inference: Hence it is very important to have a very attractive and appropriate
picture while advertising a particular product.
Table No 4.12 Response of the customers for Best Media
for Advertisement
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Opinionresponses Percent %
News
Papers5 10.7
Television 31 63.3
Internet ads 6 12.7
Magazines 2 4.0
Radio 3 5.3Mobile ads 1 .7
Covert Ads 2 3.3
Total50 100.0
Source: primary data
Table 4.12
Analysis: As the table shows that most of the respondents, i.e. around 63% of all,
are of the opinion that TV is the Best Media for advertising a particular product.
While around 10.7% and around 12.7% of the respondents feel that Newspapers
and Internet ads are the best media.
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Graph No 4.12 Response of the customers for Best Media
for Advertisement
Inference: From above it is inferred that the TV is the best media for advertising a
product whereas the mobile ads is the least media for advertising a product to the
consumers, news paper contributes only 11% . We can conclude that the best
media for promoting products can be television as it has highest preference over
any other media.
Table No 4.13 Factors in an advertisement that attracts the respondents to
make the decision regarding the purchase of a particular product
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opinion responses Percent %
Content of
the ad12 23.3
The
Presentatio
n
13 27.3
Product
Itself
19 38.0
Celebrity in
the Ad6 11.3
Total 50 100.0
Source: primary data
Table 4.13
Analysis: Product itself as a factor in an advertisement plays a very important role
in making the purchase decision of a particular product, according to 38% of the
respondents. Also the presentation of the advertisement according to around 27.3%
of the respondents plays an important role in taking decision regarding the
purchase of the product.
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Graph No 4.13 Factors in an advertisement that attracts
the respondents to make the decision regarding the
purchase of a particular product
Inference:The product itself as well as the presentation of the advertisement is the
factors of advertisement which influences the decision of the people while
purchasing a particular product. Also the content of the advertisement does
influence the decisions of the people to some extent.
Table No 4.14 Response For The most reliable media for advertisement
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opinion responses Percent %
Print Media 13 26.0
Electronic
Media37 74.0
Total 50 100.0Source: primary data
Table 4.14
Analysis: As per the table it is understood that electronic media is the most reliable
media according to the 74% of the respondents. While 26% of the respondents are
of the opinion that print media is the most reliable advertisement media.
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Graph No 4.14 Response For The most reliable media for
advertisement
Inference: Electronic Media is the most reliable media for advertisement
according to most of the respondents even though a few no. of respondents do feel
that the print media is the most reliable for advertisement.
Table No 4.15 the Reasons for Print Media being the Most reliable Media
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opinion responses Percent %
can see
advertiseme
nt
2 4.0
More
information5 10.7
future
references
6 11.3
Not
Applicable37 74.0
Total 50 100.0
Source: primary data
Table 4.15
NOTE: Reasons 1,2,3,4 are as below:
1) Respondents can see the advertisement whenever they want
2) More information about the product is given
3) The respondents can use the information for future references
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4) Question is Not Applicable as the respondents selected other media
Analysis: As per the table, for about 74% of the respondents the question was not
applicable as they selected the other media. Out of the respondents the people who
selected print media as the most reliable media for advertisement most of the
people, i.e. around 6 people gave the reason that they can use it for future
references and around 5 people said that they can say so because more information
about the product is given in the print media. Only 2 people said that they say so
because they can see the ad whenever they want to.
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Graph No 4.15 the Reasons for Print Media being the most reliable Media
.
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Inference: People say that the print media is reliable because they can use it for
future reference, as well as it gives more information about the product is given in
the print media as it gives the closer look to the product due to which customers
can remember it for a long time
Table No 4.16 the Reasons for Electronic Media being the
most reliable media
opinion responses Percent %
LatestInformation
19 37.3
Glamorous
and
Attractive
16 32.7
Other
reason2 4.0
Notapplicable
13 26.0
Total 50 100.0
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Source: primary data
Table 4.16
NOTE: Reasons 1,2,3,4 are as below:
1) Latest Information can be obtained
2) Very Glamorous and Attractive
3) Other Reason
4) Question is Not Applicable as the respondents selected the other media
Analysis: As per the table, for about 13% of the respondents the question was not
applicable as they selected the other media. Out of the respondents the people who
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selected electronic media as the most reliable media for advertisement most of the
people, i.e. around 16 people gave the reason that the electronic media is reliable as
it is very attractive and glamorous and around 19 people said that they can say so
because latest information can be obtained from the electronic media. Only 2
people said that they say so because of other reasons.
Graph No 4.16 the Reasons for Electronic Media being the
most reliable media
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(Reasons)
.Inference: People say that the electronic media is reliable because it is very
glamorous as well as latest information about the product can be obtained and it
also gives a clear vision about the product. The products which are shown in
electronic media is also assumed to be quality product, hence we can clearly state
that the best media for promotion would be electronic media
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Table No 4.17 Statement Expressing Best Opinion
Regarding Product Purchase
opinion responses Percent %
favourite
celebrity5 9.3
Features 26 52.7
brand name 13 25.3
Peers 6 12.7
Total 50 100.0
Source: primary data
Table 4.17
NOTE: Statements
1. I buy the product based on what my favorite
celebrity endorses
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2. I buy the product based on its features shown in
an ad
3. I buy the product based on its brand name
4. I buy the product based on what my friends,
relatives, neighbors use.
Analysis: As per the table it is clear that around 52.7% of the respondents agree
with the statement that they buy the product based on the features shown in an
advertisement. While only 9.3% of the respondents agree with the statement that
they buy the products based on what their favorite celebrity endorses.
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Graph No 4.17 Statement Expressing Best Opinion
Regarding Product Purchase
Inference: According to the data, it is inferred that majority of the people buy
products based on the features of the products shown in a particular advertisement
also the celebrity who endorses the product motivates, certain buyers to buy the
product. Some of them are Brand Loyal and hence they prefer the same brand
throughout their lifetime very less number of respondents buy the products based
on what friend and relative uses.
Table No 4.18 Word of mouth is more influential than any
other advertisement
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opinion responses Percent %
Yes 37 74.7
No 13 25.3
Total 50 100.0
Source: primary data
Table 4.18
Analysis: According to the table it is clear that around 74.7 % of the respondents
are of the opinion that word of mouth is more influential than any other source of
advertisement .While around 25.3% people are not of that opinion.
Changes with word of mouth these individual wants to try the product and then
form any kind of opinion.
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Graph No 4.18 Word of mouth is more influential than any
other advertisement
Inference: Word of mouth is a strong source of advertisement
than most of the other sources of advertisement as it comes from
our personal source we tend to believe in that. However it has
very huge impact on the product if opinion is negative. There are
very few respondents whose opinion does not
Table No 4.19Respondents being deceived by the
advertisement of any particular product
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Opinion responses Percent %
Yes 21 42.7
No 29 57.3
Total 50 100.0
Source: primary data
Table 4.19
Analysis: From the table it is seen that 57.3% of the respondents
have the opinion that they were not deceived by any particular
advertisement of a product. But around 42.7% of the respondents
do feel that they have been deceived by the advertisement of a
particular product.
Graph No 4.19 Respondents being deceived by the
advertisement of any particular product
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Inference: In todays world everyone feels that advertisement is
made with the only motive i.e. to make profit and deceive the
customer; the above chart also shows that majority of customer
still feel that they are deceived by the advertisers. However in
todays world all advertisement is made to promote the product
and create awareness.
FINDINGS
1.) It is noticed that 54% of respondents were female and 46% of
the respondents were male out of the total 50 respondents.
2.) There was only 1 respondent below 20 years, 12 respondents
between the age group of 12-30 years, 19 respondents between
the age group of 31-40 years, and 18 respondents between the
age group of 41 years and above.
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3.) The percentage of people with their occupation as professional
are 35.3%, as students it is 10.7%, as family business it is 24%,
as government employees it is 34 %, as house wives it is 15.3%.
4.) Most of the respondents, i.e. around 37% of them said that a
picture in the advertisement does attract them to a large extent.
While only 2% people said they are not at all attracted by the
picture in the advertisement.
5.) Most of the respondents, i.e. around 50% of them said that a
headline in the advertisement may or may not attract their
attention. While only 2% people said they are very much
attracted towards the headline in the advertisement.
6.)Most of the respondents, i.e. around 44% of them said that a
product itself in the advertisement does attract their attention.
While 34% of the respondents said that they are very much
attracted towards the product in the advertisement.
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7.) Most of the respondents, i.e. around 44.7% of them said that a
brand logo of a product in the advertisement does attract their
attention. While only .07 % people said the brand logo of any
product doesnt attract their attention in a particular
advertisement.
8.) Most of the respondents, i.e. 40% of the respondents have the
opinion that the picture is comprehensible to some extent in the
advertisement. While around 30% of the respondents have the
opinion that a picture in any given advertisement is moderately
comprehensible.
9.) It is understood that most of the respondents, i.e. around
39.3% have the opinion that the headline is not always
comprehensible in the advertisement. While around 36.7% of the
respondents have the opinion that a headline in any given
advertisement is moderately comprehensible.
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10.) It is understood that most of the respondents, i.e. around
47.3% have the opinion that the product is comprehensible in the
advertisement. While around 32% of the respondents have the
opinion that a product in any given advertisement is very much
comprehensible.
11.) It is understood that most of the respondents, i.e. around
38.7% have the opinion that the Brand Logo is comprehensible in
the advertisement. While around 30.7% of the respondents have
the opinion that a Brand Logo in any given advertisement is very
much comprehensible.
12.) We can see that a large no of respondents, i.e. around 16
respondents out of the 50 need to take around moderate effort to
associate a particular advertising image with its brand and its
product.
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13.) We can see that around 32% of the respondents say that
they do agree that they pay more attention to the picture in a
given advertisement.
14.) We can see that most of the respondents, i.e. around 63% of
all, are of the opinion that TV is the Best Media for advertising a
particular product. While around 10.7% and around 12.7% of the
respondents feel that Newspapers and Internet ads are the best
media for advertisement respectively.
15. We understand that product itself as a factor in an
advertisement plays a very important role in making the purchase
decision of a particular product, according to 38% of the
respondents. Also the presentation of the advertisement
according to around 27.3% of the respondents plays an important
role in taking decision regarding the purchase of the product.
16.) We understand that electronic media is the most reliable
media according to the 74% of the respondents. While 26% of the
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respondents are of the opinion that print media is the most
reliable advertisement media.
17.) For about 74% of the respondents the question was not
applicable as they selected the other media. Out of the
respondents the people who selected print media as the most
reliable media for advertisement most of the people, i.e. around 6
people gave the reason that they can use it for future references
and around 5 people said that they can say so because more
information about the product is given in the print media. Only 2
people said that they say so because they can see the ad
whenever they want to.
18.) For about 13% of the respondents the question was not
applicable as they selected the other media. Out of the
respondents the people who selected electronic media as the
most reliable media for advertisement most of the people, i.e.
around 16 people gave the reason that the electronic media is
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reliable as it is very attractive and glamorous and around 19
people said that they can say so because latest information can
be obtained from the electronic media. Only 2 people said that
they say so because of other reasons.
19.) We can see that around 52.7% of the respondents agree with
the statement that they buy the product based on the features
shown in an advertisement. While only 9.3% of the respondents
agree with the statement that they buy the products based on
what their favorite celebrity endorses.
20.) We can see that around 74.7 % of the respondents are of the
opinion that word of mouth is more influential than any other
source of advertisement .While around 25.3% people are not of
that opinion.
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Suggestions and Recommendations
According to the findings television is the best media for advertisement.
Hence the company should focus more on the advertisements shown on the
television
The advertisements of the product should stress more on the features of the
product than other things as most of the consumers buy products based on
the features of the product in the advertisement.
Word of mouth is very much influential than any other form of
advertisement. Hence the company should undertake various causes and
events which would lead to positive word of mouth among the consumers.
Electronic media is said to be more reliable than other form of media. Hence
more and more no. of advertisement should be shown on various sources of
electronic media like internet, television, mobiles, etc
The product and its Brand logo attract the consumers towards an
advertisement which influences them while taking the purchase decision.
Hence the brand positioning and the product positioning through proper
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advertisement to the target consumers is very important and hence more
stress should be given on it.
The advertisements should appeals to the Indian values and sentiments. A
facing decision of buying such goods. For example is should be highlighted
in the Dish TV ads.
The advertisement should appear in all the forms of media. Viz, print,
electronic and outdoor. A proper blend of all three of these will reach a
diverse India populace.
The advertisements should be more information as to the distinctive features
which repels difference between the Dish TVs other brands. More display
of the model and the price tag does not arouse any interest in the minds of
the prospects about the specialty of the products.
On the urban areas, and the suburbs, the TV ads should be flushed more on
the most viewed channels like star, discovery channel and Doordarshan.
They should also be very frequently showed that they remain in the memory
of the viewers.
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Indians audiences are fun seeking and humorous. The advertisements,
instead of promoting aggressiveness and serious feelings should inculcate
with and humors. They are more appealing and enjoyable to watch.
CONCLUSION
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The study on the Impact of Advertisement on Consumer Preference revealed
that there is a very positive impact of advertisement on the consumers perception
regarding a particular brand. Hence it is strongly recommended to stress more on
the advertisement part of the promotional strategies of the company.
Since Dish TV is a well established brand in India and is an Indian multinational
company this study can be better validated by making a nationwide survey.
The study was conducted in various regions in Bangalore. The responses of
people of all the age group was collected for the purpose of analysis. The people
of both the gender as well as various occupational groups were the respondents
for the study. The information collected is purely on the respondents opinion &
may be biased. The study was restricted to selected areas in the Bangalore area
The responses of the various people revealed that advertisement does affect the
purchasing decisions of the people to a large extent. Hence it is necessary to
invest huge amount on the advertisement part of the promotional strategies. It
was found out from the research that television is important and the best media
for advertisement of products. More stress should be given on the electronic
media for advertisement
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.The study could be more effective if the sampling frame of respondents is
increased beyond the Bangalore city. If survey was done in other cities of India
also, then a better picture would merge.
The study undertaken on Dish TV is focused on the various facts of companys
strengths and weakness. While it is always wise to keep up the stronger rides
going and the weaker rides also need to be addresses strategically.
The electronics goods market is already replete with a no. of domestic and
foreign players. In this clutter, apart from pricing, non price competition viz
advertising can spell a havoc difference.
In our context Dish TV ltd. should therefore, strived to address the vast Indian
market that has shown rising propensity to consumer. If this heavy population is
adequately tapped, then its easy to predict the Numero-uno position is no ones
but only Dish TV.
QuestionnaireA STUDY ON THE IMPACT OF ADVERTISEMENT ON CONSUMERPERCEPTION DISH TV
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Dear Sir/ Madam:
I am Ateko mena is conducting a study on the above topic. Objective of thestudy is to assess the impact of advertisement on the perception of the consumersregarding their purchase behavior. Thank you very much
1. Gender: Male Female .
2. Age: Below 20 yrs 21-30
yrs .
31-40 yrs 41 yrs and above .
3. Occupation
Student Professional
Family Business Govt. employee
House Wife Any other .
4. To what extent do you think the advertising attract your attention?
Score on a scale of 1-5. (1=being least, 5=being most)
1 2 3 4 5
Picture
Headline
Product
Brand Logo
5. To what extent do you understand the advertising?Please give the score to each component on the scale of1-5.
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Very incomprehensible Very comprehensible1 2 3 4 5
Picture
Headline
Product
Brand Logo
6. After seeing the image, on a scale of 1- 5, tick your answer
How much effort does it take to associate the advertising image with its brandsand products?
Verylittle
1 2 3 4 5 Verymuch
7. I pay more attention to the picture in the advertisement?
Verylittle
1 2 3 4 5 Verymuch
8. Your opinion which is the best media for advertising a product?
News Papers . Television Internet ads .
Magazines Radio Mobile ads .
9. According to you which factors in an advertisement attracts you the mostto make a decision to purchase a particular product
Content of the Ad the presentation .
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Product itself . Celebrity in the ad .
10.Which media according to you is the most reliable?
Print Media (News paper, Magazinesetc.) .
Electronic media (TV, Internet, etc.) .
11.If print media, why?I can see the ad whenever I want .
More information about the product is given .
I can use it for future references .
Other reason .
12.If Electronic Media, why?
Latest Information can be obtained .
1. Very Glamorous and attractive .
2.
3. Other reason .
6. Select the statement which best expresses your opinion regarding product
purchaseI buy the product based on what my favorite celebrity endorses .
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I buy the product based on its features shown in an ad .
I buy the product based on its brand name .
I buy the product based on what my friends, relatives, use.
7. Do you think word of mouth is more influential than anyother advertisement?
Yes . No .
8. Have you anytime been deceived by the advertisement ofany particular product?
Yes . No .
Books Referred:
a) Paul E green, Donald S Tull research for marketing decision
prentice hall of India Pvt. Ltd.
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b) David J. Luck, Ronald S. Rubin marketing research PHIPL
2002.
c) Philip Kotler & Armstrong Principles of marketing - PHIPL
2002
d) Del. I. Hawkins , Kenneth A. Coney target marketing
management Publishing company limited 2003.
e) Micheal R. Czinkota marketing management Vikas
Publishing House 2002.
f) S. Jayachandra marketing management - Excel books 2006.
g) C.M.Sontaki marketing management - Klyani Publications
2005.
h) Suja . R. Nail Marketing Research HPM 2003.
I) C.R. Kothari Research Methodology New Age International
Publishers 2006.
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j) M. Shinakraman, M. Prakash guidelines on project report
HPM 2007
Website
www.Dishtv.com
www.wikipedia.com
www.answer.com
www.businessworld.com
http://www.dishtv.com/http://www.wikipedia.com/http://www.answer.com/http://www.businessworld.com/http://www.wikipedia.com/http://www.answer.com/http://www.businessworld.com/http://www.dishtv.com/