atlassian summit 2011 day 2 keynote
DESCRIPTION
TRANSCRIPT
• Unlocking the potential in our products• Help you ship code faster• Innovations we are launching today3
Plugin Ecosystem
Plugin Ecosystem
400
600
800
2010 2011
50% more plugins
Plugin EcosystemCommercial Plugins
Discuss which great commercial plugins to highlight
Plugin EcosystemCommercial Plugins
Discuss which great commercial plugins to highlight
80
Plugin EcosystemCommercial Plugins
Discuss which great commercial plugins to highlight
80
205
Plugin Ecosystem120 new commercial plugins
Discuss which great commercial plugins to highlight
Universal Plugin Manager
Universal Plugin Manager
Bundled with JIRA and Confluence
Universal Plugin Manager
Bundled with JIRA and ConfluenceBundled for all other products
Universal Plugin Manager
Bundled with JIRA and ConfluenceBundled for all other productsNo restart in JIRA 4.4
21Releases
Installs and
Upgradestaptap
We should force detainees at Guantanamo Bay to
install JIRA as a form of punishment
Chris Utley - 25th May 2011
”“
POWERED BY
Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
Backup
Backup
More backup
Even more backup
Check customizations
Search for plugins
Config changes
Restore
$%&!#$@!Read xkcd
R.I.P.
simple goal1
simple goal1
12
6
39
Upgrades: Saving you time
Upgrade-friendly settings
Plugin compatibility
Settings migration
Customisations report
In-place DB migration
Upgrades: Saving you time
Upgrade-friendly settings
Plugin compatibility
Settings migration
Customisations report
In-place DB migration
Available in Beta
Available in Beta
?
?
How do I create a project?
?
How do I create a project?
What’s an issue?
?
How do I create a project?
What’s an issue?
How do I make pages look nice?
?
How do I create a project?
What’s an issue?
How do I make pages look nice? Can I change
security of a page?
?
?
Last transition on this slide is music for Giancarlo to walk in to
?
Last transition on this slide is music for Giancarlo to walk in to
Last transition on this slide is music for Giancarlo to walk in to
Last transition on this slide is music for Giancarlo to walk in to
Interactive, step-by-step tutorials
Easily track progress
Out-of-the-box onboarding
“Easy to follow starter guide, would be great for new employees.”
“Awesome. Will save me heaps of
time!”
“Sorely needed...better than wiki and JIRA-champions spending
hours training others.”
For less than a cup of coffee
One more thing...
Andrew RallingsVP of Support, Atlassian
Atlassian Support
Don’t show the slide
Legendary Service
Product Quality
1
Top 3
Install and Upgrade
Plugin Issues
User Management
Component New Feature
Install and Upgrade New Installers
Plugin Issues Universal Plugin Manager
User Management Integrated LDAP
Top 3
Install and Upgrade
Plugin Issues
User Management
Component New Feature
Install and Upgrade New Installers
Plugin Issues Universal Plugin Manager
User Management Integrated LDAP
Top 3
Install and Upgrade
Plugin Issues
User Management
Component New Feature
Install and Upgrade New Installers
Plugin Issues Universal Plugin Manager
User Management Integrated LDAP
Top 3
Install and Upgrade
Plugin Issues
User Management
Component New Feature
Install and Upgrade New Installers
Plugin Issues Universal Plugin Manager
User Management Integrated LDAP
Top 3
Install and Upgrade
Plugin Issues
User Management
Your top 332%
Bugs fixed4,500
Per Month375
Per Week90
Per Weekday18
30 daysBugs fixed
30 days15
Bugs fixed
Self-Service
2
Self Service - Support Tools Plugin
Shipping
Self Service - Support Tools Plugin
Shipping Download
(plugins.atlassian.com)
blogs.atlassian.com : “Virgil”
34% more KB articles
34% more KB articles
34% more KB articles
1 in 2 this KB helped
58
KB
Contact Rates
Contact Rates10%
Awesome Support
3
12
6
39
12
6
39
12
6
39
12
6
39
12
6
39
Europe East Coast West Coast APAC
Jan 2010
Issues Logged Available Support
Summit 2010
Europe East Coast West Coast APAC
Issues Logged Available Support
Summit 2011
Europe East Coast West Coast APAC
Issues Logged Available Support
Outside working hours20%
Out of Hours Workflow
Out of Hours Workflow
Priority Initial Response Times
Production system down 1 hour response time
Critical application problem 4 hour response time
Major application issue 8 hour response time
Minor application issue 24 hour response time
faster+25%
Customer Satisfaction85%
Dev Tools Support
FishEye Crucible Clover Bamboo
% of Issues 12 Mth Change
Initial Response Time 95% 45%
Overall Resolution Time 80% 20%
Customer Satisfaction 85% 10%
Dev Tools Support
Product Quality Self Service Awesome Support
New Installers Hercules Improved Coverage
Universal Plugin Manager Virgil Out of Hours
Workflow
Integrated LDAP Improved KB Improved DevTools
Improved Bug Fixing Answers ??
Installation and Upgrade
New Product
Weekend Support for Critical Issues
Available July 1st
your cost ?
your cost$0
Product Quality Self Service Awesome Support
New Installers Hercules Improved Coverage
Universal Plugin Manager Virgil Out of Hours
Workflow
Integrated LDAP Improved KB Improved DevTools
Improved Bug Fixing Answers Weekend Support
• Later Today• 5 Tips for an Awesome KB - 1:45pm• Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm• Unifying Team processes with JIRA Wallboards - 2:15pm• User Management in JIRA and Confluence - 2:30pm
• Yesterday - check out the video• Self Help Tools for Admins (Support Tools Plugin)
Other Support Sessions
Unlock the potential
Unlock the potential
Plugins
Unlock the potential
Plugins Installer & Upgrader
POWERED BYUnlock the potential
Plugins Installer & Upgrader
University
POWERED BYUnlock the potential
Support
Plugins Installer & Upgrader
University
POWERED BYUnlock the potential
Support
Plugins Installer & Upgrader
University
POWERED BY
“Install in real-time”Atlassian Guru Room, 2pm
“Get your questions answered”AtlasBar - 1:30-5pm
Unlock the potential
Shipping code faster
Waterfall
Waterfall
Release Cycle
Agile
Lean Startup
Release Cycle
Agile
Lean Startup DevOps
Release Cycle
Agile
Concept
Plan
Build
TrackLaunch
Fast Feedback
Fast Feedback
Distributed Version Control
Offline accessSpeed
Distributed Version Control
Offline accessSpeedFrequent commits
Distributed Version Control
Offline accessSpeedFrequent commitsEase of merging
Visualising code
Douglas video
Commit Graph
CommitsIssuesReviewsConfigurable
Builds
Builds
Tasks
Tasks
Stages
Parallel Builds
Artifact Passing
Artifact Passing
Artifact Passing
Artifact Passing
Artifact Passing
101
TasksStagesParallel Builds
Artifact PassingManual Stages
Integration
Ship Faster
Ship Faster
DVCS
Ship Faster
DVCS Commit Graph
Ship Faster
DVCS Commit Graph
Builds
Ship Faster
Integration
DVCS Commit Graph
Builds
Ship Faster
Integration
DVCS Commit Graph
Builds
“Atlassian can help you migrate to DVCS”11:15am
7 lightning talks1:30pm onwards
Ship Faster
Innovation
Innovation
Per-user plugins
Per-user plugins JS/CSS/Zip
Per-user plugins
Simple config
JS/CSS/Zip
Per-user plugins
Simple config
JS/CSS/Zip
Social
User-based install
Simple config
JS/CSS/Zip
Social
atlassian.com/speakeasy
User-based install
Simple config
JS/CSS/Zip
Social“Speakeasy”Sutter Room, 11:15am
atlassian.com/speakeasy
JIRA Mobile Connect
This is a video
JIRA Mobile Connect
• Crash reports• Visual and audio feedback• Collaborate with your users• All the power of JIRA
JIRA Mobile Connect
atlassian.com/jmc
JIRA Mobile Connect
Free
The Future
The force is strong within youWallboards, level 3 & 5
“Interactive Information Radiators”Sutter Room, 2pm
3 • Unlocking the potential in our products• Help you ship code faster• Innovations we are launching today
Thankyou!
Jay SimonsVP Marketing, Atlassian
Awards