atps-c, niclas johansson, march 2013 medium voltage ... · medium voltage converter products...

Medium Voltage Converter Products Service Product Portfolio

ATPS-C, Niclas Johansson, March 2013


Your service experts for all ABB Medium

Voltage Converter Products

Overall support of the full product range of

PCS 6000 Product Family converters

throughout the entire life cycle

Support for all MV Converter products for

the application Wind

© ABB Group

March 27, 2013 | Slide 2


Performance review

Installation & Startup services

Support and Diagnostic Services

Field Services

Service contract

Spare parts

© ABB Group


Consulting Training


Performance review



Field Services

Service contract

Spare parts

© ABB Group


Consulting Training

Installation and startup Services Commissioning

Services

Commissioning of converters, also during

factory testing (Hall and Back-to-Back test)

Extended Commissioning and Configuration

for Prototype and Pilots converters

Offshore wind Commissioning Services with

certified Service Engineers (e.g. PSA,

BOISET, HHO)

Competent engineers on site

EXPERT and MASTER trained Service

Engineers available for Commissioning

Strict certification of our engineers

Your benefits

Specialists close to your location

Availability on short notice

Competent and experienced specialists

© ABB Group



Performance review



Field Services

Service contract

Spare parts

© ABB Group


Consulting Training

Field Services On-demand Service and Scheduled Maintenance

Competent engineers on site

Local Service Units worldwide to perform service. For example in CH, DE, CN and KR.

High quality and efficient Service performed by BASIC and EXPERT certified personell with experience on the PCS 6000 converter.

Your benefits

Specialists close to your location

Availability on short notice

Competent and experienced specialists

Specialist on preventive maintenance activities

© ABB Group



Performance review



Field Services

Service contract

Spare parts

© ABB Group


Consulting Training

Spare Parts Emergency Spare Parts

Spares from the original manufacturer

Product Life Cycle Management model ensures long-term availability

Extensive stock

Repair and maintenance of spares on request

Your benefits

Fast delivery of spares

Up to 20 years availability of spareparts

Reduced downtimes of your plant

© ABB Group


Spare Parts Spare Parts Kits and Spare Parts Maintenance Kits

Spare parts kits

Spareparts kits for customer

installed base

Reducing time to repair in case

of failure.

Preventive maintenance kits

Pre-defined kits for the

preventive Service available on

request.

Prolongs lifetime of converter

and reduces risk of failure.

© ABB Group



Performance review



Field Services

Service contract

Spare parts

© ABB Group


Consulting Training

Support and Diagnostics Services Customer Support (Supportline)

Facts

Fast and competent support at a glance

Up to 24h a day / 365 days a year (depending on service contract)

Qualified product specialists, also for discontinued products

Your benefits

Fast problem resolution

Reduced downtime losses

Shorter time to repair

Individual technical support

© ABB Group


MV Converter Products

Supportline

+41 79 679 45 83

PCS Service Suite

Remote Service tool for certified service engineers (BASIC/EXPERT)

Allows remote access of PCS 6000 converter product for maintenance, service and troubleshooting*. *) Depending on customer service training level. Troubleshooting requires EXPERT training.

Possibility of remote service support from ABB.

Your benefits

Shorter response time to service cases

Shorter repair time of faults

Cost savings

More efficient commissioning

Support and Diagnostics Services Remote Diagnostics Products

© ABB Group


More Info

Your benefits

Shorter response time to service cases

Shorter repair time of faults

Cost savings

Performance evaluation per Remote

Access to EXPERT/MASTER know-how

Support and Diagnostics Services ABB Remote Support

© ABB Group


ABB Remote Support

• In combination of the PCS Service Suite Product and an Support agreement, ABB can offer Remote Support for the converter.

• Local ABB units offer EXPERT level remote support for customer

• ABB Switzerland offer MASTER level remote support for customer.

Training Classroom Trainings / On-site Training

Modern facilities at ABB

University Switzerland

Trainings for Service Personnel

Classroom or On-site Training

Hands-on Training with fully

equivalent Training unit and

tablemodels.

© ABB Group


Your benefits

Trainings that meet your needs

Certification of personnel to be able to perform service and commissioning.

Courses available

BASIC Training

EXPERT Training

Training Training unit Training unit

Hands-on Training with fully equivalent Training unit

1:1 size converter with full functionality

Possible to simulate faults/errors for troubleshooting practice

Possible to simulate complete commissioning. Your benefits

Training with practical experience to ensure high quality Training for your your personell.

Certification of personnel to be able to perform service and commissioning.

© ABB Group


Training Authorization and Training Concept

Authorization Concept

Requirements for BASIC level

Course J 710 BASIC

Requirements for EXPERT level

Course J 715 EXPERT

On the Job Experience

(2-times following the

commissioning).

Your benefits

Trainings that meet your needs

Certifications from ABB to

perform service, preventive

maintenance and commissioning.

© ABB Group


See futher info in Document: 3BHS393721E01

Service Contract Custom Service Contracts

© ABB Group


Products

• ABB provides customer service

agreements to improve availability of the

converter product.

• Different features can be selected to

combine a customized customer service

agreement.

Benefits

Improves financial planning through

regular payments

Easy budgeting

Fixed costs

Minimized downtimes

Additional features:

Unlimited phone support without additional costs during 24h,

365 days a year.

Remote service support from ABB for troubleshooting**

Field service engineers are ready for dispatch in between 24h,

48h or 72h*

(*) Travel restrictions to be considered,

(**) requires product PCS Service Suite for remote access

Features:

Unlimited phone support without additional costs during business hours

Maximum call-back time of 60 minutes

Additional features:

Yearly Performance Review

Included on-demand service

Included Preventive maintenance

Support and Diagnostics Services Remote Diagnostics Products

© ABB Group


The PCS Service Suite offers two options

No IPC

No Remote access

Low Cost

Used for Commissioning

and local Service

IPC installed in Converter

Remote access available

Used for Commissioning

and service

Possible to do remote

service and troubleshooting

Remote monitoring and

service Tool Local Commissioning Tool

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atps-c, niclas johansson, march 2013 medium voltage ... · medium voltage converter products...

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