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Ingenico ISC250

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TABLE OF CONTENTS

I. SCOPE .....................................................................................................................................................................2

II. SIGNATURE PAD UPGRADE .....................................................................................................................................3

III. CALLING PAY STATION SUPPORT ...........................................................................................................................7

I. SCOPE

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The purpose of this document is to familiarize technicians with an AT&T Express Service Kiosk retrofit. Failure

to carefully follow steps outlined below may result in permanent component damage. If a specific procedure is

performed that is not outlined in this document, the individual who performed the procedure may be

responsible for covering the cost of any necessary repair work and/or components.

Privileged and confidential information may be contained in this document and may be subject to legal

privilege. Access to this document by anyone other than the intended recipient is unauthorized. If you are not

the intended recipient (or responsible for delivery of the message to such person), you may not use, copy,

distribute or deliver to anyone this document (or any part of its contents) or take any action in reliance on it. If

you have received this document in error, please notify Kiosk Information Systems immediately by e-mail or

telephone and delete/destroy the contents.

Kiosk Information Systems

855-597-8349

dell-att@kiosk.com

If you are the intended recipient of this document, always check with Kiosk Information Systems technical

support team to verify which component(s) are being replaced. This information will also be contained in your

work order. In most cases, upgrade parts will be shipped directly to the AT&T store.

RETURNING PARTS:

a) ALL removed parts, cabling and peripherals must be returned using the included FedEx return label

within 7 days after completing service call.

b) FedEx return label is included inside the box

c) Your work order will not be closed until the return tracking is active.

II. SIGNATURE PAD UPGRADE

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A. Old Signature Pad Removal

1. Open the front kiosk door to access the signature pad mounting hardware.

2. Remove the two #10 nuts securing the old signature pad to the pocket on the door interior.

3. In front of the kiosk, lift the old signature pad upward and out of the pocket.

4. Flip the old signature pad over and squeeze the front and back sides of the plastic bottom

support piece together to remove it. Pull it away from the signature pad.

5. Unplug the power cable from the old signature pad.

6. Unplug the data cable from the old signature pad.

7. Unintegrate the old signature pad power and data cables completely and remove them from the

kiosk, including the power supply brick.

8. Remove the four #10 nuts securing the old signature pad pocket to the kiosk door.

9. In front of the kiosk, lift the old signature pad pocket upward and away from the old kiosk door.

B. New Signature Pad Installation

1. Set the new signature bad pocket in place where the old one was removed.

2. Ensure the new pocket is slid all the way up and in, so the rear corner is flush with the kiosk. Secure

the four #10 nuts on the kiosk door interior to hold the new bracket in place.

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3. Integrate the new signature pad HDMI data cable from the new bracket area all the way to the PC

rear. Use the matrix below to plug in the new cabling.

4. Plug the new signature pad power supply into a power strip, then place the supply in the bottom of

the kiosk. Secure it using the old signature pad power supply bracket.

5. Plug the other end of the power supply cable into the signature pad USB cable tip near the PC.

Reference the matrix below as needed.

6. Attach the slide mount bracket to the new signature pad. Insert the three screw heads into the

slide holes, then slide the bracket upward.

7. Plug the new signature pad data cable into the device and make sure to SECURE it to the sigpad

with the small screws provided with the sigpad packaging.

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8. Feed the stylus through the circular hole in the upper left corner of the new signature pad pocket,

then plug it into the device.

9. Install the new signature pad and slide mount bracket in the new pocket. Place the assembly in the

pocket, then secure the four #6 nuts from the underside, ensuring no cabling is being pinched along

any sides.

!!! Be careful not to put too much pressure on the stylus cable where it plugs into the device

while you move it around to situate it in the bracket. I broke the prototype writing this

manual !!!

10. Close and lock the kiosk front door before plugging the power cable back into the wall outlet.

11. After SigPad has been installed and has power, continue below to Call Pay Station Support to

configure and test the SigPad.

Obtain IP Address

1. Hit the Windows Key and type in Command Prompt in the search box

2. Type in ipconfig to pull the IP address

3. Scroll up and find the IPV4 address and write it down for your paperwork

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III. CALLING PAY STATION SUPPORT

MUST call KIOSK Support PRIOR calling PSS Support to provide you the phone number

Note: You Must have OPUS ID, IP address, Host name and site Address handy prior to calling.

Clearly provide your Name, OPUS ID, explain youre doing an E7K Install and give any opus or java errors to PSS.

To get IP Address press the Windows Key and search for cmd, open the command prompt and type ipconfig,

press enter and record the IP address.

Must call PSS (Pay station support) with any Opus error, java error or

if its saying cannot find home and to complete the E7K/ISK or ESK configuration.

a). Dial (Call Kiosk Support for PSS number)

b). Press 1 for support.

c). While waiting to be connected, the automated voice prompt will give you an option to press 1

again to leave voicemail, DO NOT press 1 at this time and let it take you to Voicemail.

d). MUST leave voicemail if no one answered your call and must leave your NAME, Call back Cell

Phone Number, and SITE ID.

e). If someone answered; ask for his/her CUID and MUST record this in the CAF, WO and also provide

to Kiosk Support.

f). Give PSS at least 15 minutes to call you back.

g). Call Kiosk support if you did not get a call back after waiting 15 minutes.