Interpersonal Skills and Project Management

Because I'm the CEO, and I think it can be done. Steve Jobs

Ali Mazhar Zaidi• Self Awareness and Personalities

Khurram Shakeel• Leadership and Communication

Umer Siddiqui• Motivation and Team building

Zeeshan Raza• Influencing and Decision making

Noman Qureshi• Negotiation and Cultural Awareness

Do you really think you can be an effective project manager without effective interpersonal skills?

Because It’s Not going to Work!

Keep Thinking!

Manager

ManagementProject

Project Manage

r

Communicator

Decision Maker

NegotiatorInfluencer

Motivator

Leader

Self Awareness

First keep the peace within yourself, then you can also bring peace to others. Thomas a Kempis

Strength

Biases

Weaknesses

Attitudes

Values

Perceptions

Personality

Extrovert

Emotionally stableConscientiou

s

Agreeable

Leadership

A leader is the one who knows the way, goes the way, and shows the way.

John C. Maxwell

Leader

Confidence

Commitment

Ability to Inspire

Sense of Humor

Communication

Ability to Delegate

Honesty

Lead the project team members and stakeholders toward a common project goal

Ability to get things done through the project team members

Effective leadership: RESPECT & TRUST

Project initiation: communicate, motivate and inspire project team

All phases: maintain the vision, strategy and communications

Evaluate performance of the project team.

What does leader usually do?

Communication

“The most important thing in communication is hearing what isn’t said”

Peter Drucker

Right Information

To the right Person At the right time At the right

placeUsing the right

format

Project managers should communicate

Project Managers should

• Identify communication channels• Information need to provide• Information need to receive• Communicate effectively

Non Verbal Communication

What you do speaks so loudly that I cannot hear what you say.

Ralph Waldo Emerson

Don’t let your motivation burnout!

Motivation

Job satisfaction

Challenging work

Sense of accomplishment

Achievement and grow

Sufficient financial compensation

Rewards and recognition

Motivation values

Physiological

Safety

Social

EsteemSelf actualization

Maslow's hierarchy of needs

Team Building

The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.

Tony Dungy

Tasks: •Establish goals•Define and negotiate roles & procedures

Processes:•Communication•Conflict management•Motivation•Leadership

Team Building

Why?Process of helping project team members working towards common project goals

Designed for improving project team performance

Result of good leadership and good team building is teamwork

Promoting trust and open communication

Team building is ongoing process

Team Building

Influencing

A teacher affects eternity; he can never tell where his influence stops. Henry Adams

Influencing Lead by example, and follow through with commitments

Clarify how a decision will be made

Use a flexible interpersonal style, adjust the style to the audience

Apply your power skillfully and cautiously

Think of long-term collaboration

Decision making

“It's up to you, not fate.” ― David Leviathan

“Whenever you see a successful business, someone once made a courageous decision.”

Peter F. Drucker

Command Consultation

Consensus Coin flip (random)

Decision making styles

Time constraints

Trust Quality Acceptance

Decision making Factors

Decision making process

Problem Definitio

n

Problem Solution

Generation

Ideas to Action

Solution Action

Planning

Solution Evaluation Planning

Evaluation of the

Outcome and Process

Political and culture awareness

Political awareness:Skillful use of politics and power helps in project success

Ignoring or avoiding politics and inappropriate use of power lead to difficult projects

Follow the established process

Stakeholder management

Language Religion Customs RitualsBusiness meeting etiquette

Culture differences

Culture Awareness can Promote leadership development through understanding and learning

Reduce conflict through understanding of culture

Enhance self confidence in dealing with diversity

Build coping skills for dealing with negative emotions

Reduce individual stress by promoting understanding and acceptance.

Promote ethical practices by providing support and facilitating awareness.

Negotiations

Negotiation means getting the best of your opponent. Marvin Gaye

It is an integral part of project management

Negotiation

Negotiating in project management

Negotiation during the project life cycle

Analyzing and negotiating with stakeholders

Power and politics

Project constraints during negotiation

Negotiating collaboratively

Win-Win Negotiation StepsFocus on common

project goals

Establish rapport and relationships

Understand what motivates the stakeholders

Understand the Win-Win

optionsPractice and

PracticeEmphasis on

the consensus

Confirmation of the

agreement

Analyze the outcome and

risks

Summarize and document what

have been agreed.

Thanks!