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AU Examination Invigilator Procedures 266006

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Date published: 13 June 2016


Uncontrolled when Printed INTERNAL 2/81

TABLE OF CONTENTS

AU Examination Invigilator Procedures

AU Examination Procedures .......................................................................................................... 5 General Provisions ................................................................................................................................... 5 Use of these Procedures .......................................................................................................................... 5 Compliance….. .......................................................................................................................................... 5 Contact Information ................................................................................................................................. 5

Introduction ................................................................................................................................. 7 General………… .......................................................................................................................................... 7 Letter of Engagement (LoE) ..................................................................................................................... 7 Lead Invigilator ......................................................................................................................................... 7 Types of Examinations ............................................................................................................................. 8 Types of Examination Venues .................................................................................................................. 8 Conflict of Interest ................................................................................................................................... 9 Candidate/Invigilator Ratio ...................................................................................................................... 9

Invigilator Responsibilities .......................................................................................................... 10 Lead Invigilator Monthly Admin ............................................................................................................ 10 Examination Venue Set Up .................................................................................................................... 11 Examination Venue Audits ..................................................................................................................... 11 Security of Examination Material .......................................................................................................... 11 Occupational Health & Safety ................................................................................................................ 12 Abandoning an Examination .................................................................................................................. 12

Examination Day Process - Summary ........................................................................................... 13 Follow Before Session Table .................................................................................................................. 14 Print Session Rolls (for Laptop only venues) .......................................................................................... 14 Login to Tasman at the Venue ............................................................................................................... 15 Computer Problems at Session Closure ................................................................................................. 15 Follow During Session Table .................................................................................................................. 15 Follow After Session Table ..................................................................................................................... 16

Examination Session Process (Before) .......................................................................................... 18 Preparing Computers for Examination Sitting ....................................................................................... 19 Distribute Examination Materials .......................................................................................................... 19 Admit Candidates ................................................................................................................................... 19 Check ID………… ...................................................................................................................................... 19 Computer Match Check ......................................................................................................................... 20 Permitted Material Check ...................................................................................................................... 20 Fill in Session Roll ................................................................................................................................... 21 Read Mandatory Instructions ................................................................................................................ 22 Candidate Presses Start Button Too Soon ............................................................................................. 22 Commence Examination Sessions .......................................................................................................... 23 Late Candidates ...................................................................................................................................... 23

Examination Session Process (During) .......................................................................................... 24 Candidate Finishes Examination ............................................................................................................ 25 Complete Session ................................................................................................................................... 26



Exit from Examination Screen ................................................................................................................ 26 Session Finishes...................................................................................................................................... 26

End of Day Process (After) ........................................................................................................... 28 Destroy all Issued Supplied Material ..................................................................................................... 28 Store Unused Examination Material ...................................................................................................... 29 Recover Examination Signs & Tidy Up Room ......................................................................................... 29 Invigilator End of Day Administration .................................................................................................... 29

Specialised Examination Sessions ................................................................................................ 30 Special Sittings - CASA FCL and AME ...................................................................................................... 30 Paper Based Examinations ..................................................................................................................... 30

Examination Day Process - ALP Exams ......................................................................................... 31 Print Phone Rolls .................................................................................................................................... 32 Pre-exam Administration ....................................................................................................................... 32 Prepare Room for Examination Sitting .................................................................................................. 32 Admit Candidate .................................................................................................................................... 32 Check ID………… ...................................................................................................................................... 33 Complete Phone Roll ............................................................................................................................. 33 Read Mandatory Instructions ................................................................................................................ 34 Phone Process - L6PD (Pilot and AROC) ................................................................................................. 34 Phone Process - FLE (Pilot and AROC) .................................................................................................... 34 Duplicates and Partials ........................................................................................................................... 35 Complete Session ................................................................................................................................... 35 End of Day Administration ..................................................................................................................... 36

General Administration and Policy .............................................................................................. 37 Dealing with Abnormal Behaviour ......................................................................................................... 37 Session Delayed or Cancelled ................................................................................................................ 37 Complaints and Disputes ....................................................................................................................... 37 Abusive Behaviour ................................................................................................................................. 38 Failure to Follow the Invigilators Instructions ....................................................................................... 38 Suspected Cheating................................................................................................................................ 38 Venue Emergency Evacuation ............................................................................................................... 39 Incorrect Examination ............................................................................................................................ 40 Failure to Bring Required Material ........................................................................................................ 40 Secure Information Computer Error ...................................................................................................... 41 Invigilator Training ................................................................................................................................. 41 Invigilator Newsletter ............................................................................................................................ 41 Invigilator Remuneration ....................................................................................................................... 41 Fraud Policy…..... .................................................................................................................................... 42 Actions Constituting Fraud ..................................................................................................................... 42 Confidentiality and Reporting (Whistle-Blowing) .................................................................................. 43 Investigation…….. ................................................................................................................................... 43 Prosecution……….. .................................................................................................................................. 43 Recovery of Loss .................................................................................................................................... 44 Ethics and Bribes Policy.......................................................................................................................... 44 Gifts and Gratuities for Services Rendered ............................................................................................ 44 Inappropriate Actions by Exam Clients .................................................................................................. 44 Computer Use Policy – (Currently being Drafted and will be released in due course) ......................... 45

TASMAN Invigilator User Guide (Currently being Drafted and will be released in due course) ....... 46



LAMP Invigilator User Guide ........................................................................................................ 47 Starting the Exam ................................................................................................................................... 47 During the Exam ..................................................................................................................................... 49 Finishing the Exam ................................................................................................................................. 49 Invigilator Checks when Finishing the Exam .......................................................................................... 51 LAMP Troubleshooting .......................................................................................................................... 52 Candidate Presses Start button Too Soon .............................................................................................. 52 Problems During the Exam ..................................................................................................................... 52 General LAMP Problems During An Exam ............................................................................................................. 52 Blue Screen During An Exam ................................................................................................................................. 53 Shockwave Movie Error ......................................................................................................................................... 53 Candidate Presses Finish Now Too Soon ............................................................................................................... 53 Problems at the end of the Exam ........................................................................................................... 54 Blue Screen At The End Of The Exam/Perform Late Save ..................................................................................... 54

PEXO Invigilator User Guide ........................................................................................................ 56 Close and Print Session Rolls .................................................................................................................. 56 Print Place Cards .................................................................................................................................... 58 PEXO Permitted Examination Material .................................................................................................. 61 Examination Completion and Printing Results ...................................................................................... 63 Completing the Session .......................................................................................................................... 64 PEXO Troubleshooting ........................................................................................................................... 67 Restarting an Interrupted Examination ................................................................................................. 67 Script Errors……….................................................................................................................................... 69 Questions/Answers Failing to Display .................................................................................................... 69 Loss of Internet or Computer Failure ..................................................................................................... 69

Appendices ................................................................................................................................ 70 Appendix 1 - Venue Equipped & Operational Flow Chart ..................................................................... 70 Appendix 2 - Laptop Set Up Process ...................................................................................................... 71 Appendix 3 - Laptop Pack Up Process .................................................................................................... 75 Appendix 4 - Non Programmable Calculators ........................................................................................ 78



1 AU Examination Procedures

1.1 General Provisions

These procedures are intended for use by examination Invigilators who will supervise and administer examinations on behalf of ASL. The procedures will provide the Invigilator with a complete understanding of the examination delivery process undertaken by ASL. The content identifies standards, specifies procedures, and provides important information necessary for the proper invigilation of examinations so as to fully comply with all of the provisions pertaining to Authorities for which ASL invigilates examinations.

1.2 Use of these Procedures

These procedures will be amended or updated to take into account experiences, legislative changes or new technology, and reissued as required. Any updates will be advised via the Tasman message system or email. The most recent version of these procedures shall always be displayed in Tasman. It should be used as a constant source of reference and authority during the administration of examinations, particularly when abnormal occurrences arise to ensure that recommended courses of action are taken. If there are any queries relating to the contents of these procedures, Invigilators should contact the appropriate Head Office on the freephone or via the Tasman message system.

1.3 Compliance

The proper compliance with all procedures is mandatory. Compliance with the standards and processes will ensure consistency of services worldwide. It is important that examinations are administered in a way that enables candidates to perform at their best, as well as ensuring fairness and consistency regardless of the place or time an examination is undertaken. Compliance with standards may be audited at any time by ASL staff or the regulatory authority. Deviations from the standards contained in these procedures must always, in the first instance, be discussed with ASL Head Office management.

1.4 Contact Information

Address Level 5, 490 Northbourne Avenue Dickson ACT 2602 Australia GPO Box 286 Canberra ACT 2601 Australia Telephone + 61 2 6234 8200 Facsimile + 61 2 6262 8830



Helpdesk 1800 257 725 (This freephone number is for AU Invigilators and authorised AU personnel use only and is to be kept confidential) Individual staff members based at the Canberra Head Office can be contacted via the "Inbox" page of the ASL website https://au-admin.aspeqexams.com. Select “Create Message”.



2 Introduction

The Aspeq Group is comprised of two NZ operating companies, Aviation Services Ltd and Assessment Systems Ltd and the Australian operating company Assessment Services Pty Ltd. The organisation has been providing examination services to an expanding customer group since 1992. The services range from: exam question development and maintenance, exam invigilation and delivery and with its own Information Technology platforms to support the services. Aspeq provides the corporate functional groups which include the Chief Executive, Finance, Information Technology, Exam Development, Business Development and Quality Management. Within ASL, the structure includes: the General Manager Operations, the respective sector managers, Customer Service Support group along with our wider group of exam invigilators and other support staff.

2.1 General

The Examination Invigilator is the frontline point of contact between the exam candidates and ASL. At all times the Invigilator is required to maintain a high level of professionalism in the provision of the services. During the conduct of an exam the Invigilator must remain completely impartial and is not permitted to comment, discuss, nor interpret any aspects of the exam questions, including any alleged errors perceived by the candidate.

2.2 Letter of Engagement (LoE)

Invigilators are engaged by ASL as a Casual Employee with the Letter of Engagement (LoE) being the basis document for this. The LoE provides the obligations and responsibilities of both parties (the invigilator and ASL) and is the primary reference for all employment related matters. The Terms and Conditions and Remuneration are contained in the LoE. The LoE should be produced in cases where the Invigilator is required to provide evidence of their appointment and may occur particularly during an external audit. A personal file for each Invigilator will be maintained by ASL and will contain all the personal information relevant to their application and appointment.

2.3 Lead Invigilator

Where appropriate, ASL may appoint a Lead Invigilator for an examination venue. The Lead Invigilator oversees the venue administrative tasks which include:

The general housekeeping and the smooth running of the examination venue including any initial liaison with the property manager, landlord or venue management

Liaising with local suppliers (ADT Security, ShredX, couriers)

Stock management

Maintaining the Invigilator roster

A maximum of 2 hours per week will be paid to Lead Invigilators.



2.4 Types of Examinations

The exam types can be broken into three distinct groups:

Computer delivered exams - the majority of exams are in this group and range from 60 to 210 minutes.

Paper exams - a very small number remain paper based and are all relatively low demand. The papers are couriered to and from the exam Invigilator with the candidate sitting the examination alongside the e-exam candidates.

Aviation Language Proficiency Test - this test is undertaken using a telephone and with a mix of pre-recorded and direct interview questions. Timeframe is no more than 20 minutes.

2.5 Types of Examination Venues

a. Australia: The table below provides an overview of the types of exam venues:

Mobile venue Permanent venue

Lease type Casual daily use Long term lease

Computer types Laptops Desktops or laptops

Internet supply Wifi with router and data stick

Cabled and/or wifi

Exam frequency Laptops move between locations with exams generally held six times a year

Exams are available daily dependant on demand and Invigilator availability

Set-up Laptops are in cases and arrive the day before exam day. The Invigilator is expected to set up the room, unpack and re-pack the laptops on completion

The room remains set-up on a permanent basis or laptops are stored at the venue

Types of exam All All

Cleaning Not applicable The local Invigilator provides the service. Cleaning on the examination day only with a maximum payment of two hours per week being included for this. ASL will also reimburse the cost for agreed cleaning agents/materials

b. International locations: The exam venue options vary and will be agreed with the customer group with the overarching selection criteria being similar to Australia. In New Zealand, ASL has access to its sister company's, ASL (NZ), network of venues and Invigilators.



2.6 Conflict of Interest

Examination integrity is crucial to our services and covers varying aspects of the examination delivery. Where a personal or other type relationship exists between an Invigilator and candidate, the Invigilator is to inform ASL immediately. ASL will determine whether or not a conflict of interest exists and if necessary replace the Invigilator in this instance.

2.7 Candidate/Invigilator Ratio

In fitting with examining best practice and in agreement with the Sponsor, ASL applies a ratio of 1:10, that is, 1 supervisor to a maximum of 10 candidates for CASA FCL exams, 1:16 for CASA AME exams and 1:12 for ASIC exams.



3 Invigilator Responsibilities

The responsibilities are centered on the effective conduct of the exams and with a high level of exam security and customer service throughout. The responsibilities include: Before the exams

a. Ensuring that examination venues are clean, tidy, heated/ventilated and set up properly prior to the commencement of any examination.

b. Understand what is required for the examination, i.e. material, conduct, etc.

c. An accurate and thorough check of candidate identification and recording the same on the session roll before commencing the examination.

d. Handling all examination material in such a manner that ensures total confidentiality.

During the exams

a. Commencing examinations on time and ensuring that the prescribed examination times are complied with.

b. Ensuring that the correct examination subject is selected for each candidate.

c. Ensuring that only those persons entitled to sit an examination are present in the examination room during the sitting time.

d. Once the candidates have entered the examination room, Invigilators must not leave the room unattended or attended by a non-ASL Invigilator unless instructed by ASL Head Office.

e. Invigilating examinations strictly in accordance with their Independent Contractor Agreement and the provisions of these Invigilator Procedures.

f. Maintaining discipline in the examination room.

g. Reporting any abnormal occurrences at examination venues to Head Office.

h. Adequately dealing with unforeseen events before, during and after the examination.

After the exams

a. Completion of reports, session rolls and other administrative documentation associated with the role.

b. Ensuring that all examination material is handed in at the completion of the examination.

c. Keeping adequate stock of examination support material and other stationery.

d. Decommissioning the examination venue at the completion of examination sittings.

Other Times

a. Advising Head Office of sickness or absences which may have an effect on availability to invigilate examinations on dates promulgated in the timetable.

b. Providing training for newly appointed Invigilators should the need arise.

3.1 Lead Invigilator Monthly Admin

Stocktake - It is the Invigilator's responsibility to ensure that the venue is adequately stocked for future examination demand with all exam support materials.



Invigilators will be required to do a yearly stocktake using Form AUS 415 Audit of venue Exam Material. On receipt of a parcel from ASL Head Office, the Invigilator will check the condition of the package and the contents to ensure that it has not been tampered with during transit and all material is accounted for. Where it has been discovered that the package has been opened or consigned material is missing, ASL Head Office is to be notified immediately. Session roll destruction - The session rolls are to be kept for a period of two years then destroyed using either the supplied Shredder or Shred-X bin.

3.2 Examination Venue Set Up

Notwithstanding that the venue has previously been approved by ASL, prior to the day’s examinations commencing, the Invigilator is to check the venue is equipped and operational. ASL is to be notified immediately should problems exist that may unfairly disadvantage the candidates or pose a risk to health and safety. The checks are to include:

a. Being free from any noise distractions.

b. Lighting in working order.

c. Heating, air conditioning and/or ventilation in working order.

d. Walls are free of any reference material pertaining to the examination subjects.

e. A clock can be seen clearly by all candidates.

f. Furniture is available and suitable for the candidates and Invigilator.

g. A working telephone is available.

A notice is to be displayed outside the examination room advising that examinations are in progress.

3.3 Examination Venue Audits

ASLs quality management systems include checks to ensure processes and procedures are correct. The exam venue audits can be undertaken by our Client groups, ASL staff or an external audit company. The auditor will generally observe an examination session (before, during and after), noting the conduct is in accordance with documented procedures and practices. An audit report will be prepared and will include a debrief and feedback to the examination Invigilator and other Invigilators from the venue.

3.4 Security of Examination Material

Examination support material consists of workbooks, charts, note-paper and other stationery items. For permanent venues an on-site lockable cabinet is provided which the duty Invigilator is to keep secure at all times. For the mobile venues a portable lockable storage box is used for this purpose.



3.5 Occupational Health & Safety

The services provided by the Invigilator include monitoring and applying the company’s OH & S requirements. This requires the Invigilator to:

a. Be familiar with the evacuation procedures and in the event of an emergency, assume the responsibility of safety controller/evacuation warden at the exam venue.

b. Be familiar with the exam venue’s layout and location of the:

telephone and address in case of emergency call out

fire extinguisher

first aid kit

exits and exit markings

c. Apply hazard management as part of the day to day examination delivery ensuring:

walkways are clear and unobstructed

all emergency exits are clearly marked and unlocked

floors are clean, dry and free of refuse, oil, grease, and water

adequate lighting is provided

all electrical leads are intact without exposed wiring

all cords and leads are placed where they will not present a trip hazard to candidates moving around

there are no other hazards, defects or environmental conditions that may pose a risk to the health or safety of exam venue users.

Following the examination session, the Invigilator is to report any hazards, accidents or incidents that may have occurred through the Tasman message system.

3.6 Abandoning an Examination

An Invgilator shall have the right to abandon an examination if, for health and safety reasons, it is considered unacceptable to commence or proceed with the examination session.



4 Examination Day Process - Summary

Follow Before

Session Table

Print Session Rolls

(for Laptop only

venues)

Login to Tasman at

the Venue

Computer

Problems at

Session Closure

Follow During

Session Table

Follow After

Session Table



4.1 Follow Before Session Table

Before Session

Number Task Permanent Venue Laptop Venue ALP Venue

1 Print sessions/phone roles (Check all appropriate Tasman instances)

2 Arrive at the venue and Login to Tasman

60 minutes prior 60 minutes prior 30 minutes prior

3 Centre is equipped and operational (Refer Appendix 1 Flow Chart)

4 Set up Laptops (Refer Appendix 2 Process)

5 Turn on and make sure all equipment is in working order

6 Report any deficiencies to ASL Head Office

7 Prepare equipment for examination sitting

8 Distribute examination material

9 Admit Candidates

(Please refer to the Tasman Invigilator User Guide for instructions)

4.2 Print Session Rolls (for Laptop only venues)

For LAMP exams Invigilators must close and print session rolls at 1:30pm the working day before the exam. For exams on a Monday, Invigilators must close the session on the Friday before the sitting. For AU Invigilators - ASL Head Office close the sessions the day before with the Invigilator printing the session rolls on the day or emailed, by ASL Head Office, to non-permanent venues. Ensure that a check of all appropriate instances of Tasman for sessions scheduled each day is made and all sessions closed.



Login with your username and password. The username and password will be provided by ASL. (NB it is case sensitive with this being the main cause of login failures, so check "Caps Lock" on the keyboard) PEXO, ASIC, AME, AMSA https://au-admin.aspeqexams.com CAAi https://caaiexams-dcamalaysiaadmin.aspeqexams.com CAAUK https://admin.caaexams.co.uk CAANZ https://nz-admin.aspeqexams.com

4.3 Login to Tasman at the Venue

Login using the process described above.

4.4 Computer Problems at Session Closure

If you receive any error messages during session closure please contact ASL immediately. Do not press anything else until you have been instructed to do so.

4.5 Follow During Session Table

During Session

Number Task Laptop Venue Permanent Venue

ALP Venue

1 Check ID, Permitted/Supplied materials and computer screen for correct candidate name

ID only

2 Read Mandatory Instructions

3 Commence Examination Session

4 Invigilator to remain in the room at all times

5 Invigilator to carry out frequent checks on candidates throughout the session and regularly walk throughout the room



6 Candidate Finishes Exam

Invigilator checks computer Invigilator retrieves all supplied material and rechecks permitted items

4.6 Follow After Session Table

After Session

Number Task Laptop Venue Permanent Venue ALP Venue

1 Complete the session in Tasman (remember to check all sessions, if applicable)

2 Exit all computers from examination screen

3 Invigilator to record their name and sign session roll as invigilator responsible

4 Tasman message ASL Head office stating that the session is finished and completed and report any incidences or issues

5 Destroy or package up all used material

6 Destroy all unused exam material

7 Recover exam signs and tidy room



8 Check/order exam supplies and stock

9 Pack up Laptops and complete courier consignment notes as appropriate (Refer Appendix 3)

10 Submit Invigilator claim form

11 File session roll



5 Examination Session Process (Before)

Distribute

Examination

Materials

Admit Candidates

Check ID

Computer Match

Check

Permitted Material

Check

Fill in Session Roll

Candidate Presses

Start Button Too Soon

Commence

Examination

Sessions

Late Candidates

Preparing Computers

for Examination Sitting

Read Mandatory

Instructions



5.1 Preparing Computers for Examination Sitting

Turn examination computers on then follow the 'Starting the Exam' Instructions in the LAMP or PEXO Invigilator User Guide, as appropriate.

5.2 Distribute Examination Materials

Lay out the supplied material (workbook, chart, scribble paper etc) at each required workstation. Supplied examination material is listed on the session roll for all subjects being delivered during the session.

5.3 Admit Candidates

Only candidates listed on the session roll are to be permitted entry to the examination room.

Ensure all personal belongings including mobile phones are placed away from candidates (the Mandatory Instructions contain a full list). Items are to be placed at the front of the room or in the container(s) provided.

Show the candidates to their desk and advise them not to click start until instructed to do so. (For LAMP Exams – if a candidate does click start before they should you can exit out of the exam by pressing Ctrl + Esc on the keyboard, enter in the Invigilator Pin, click 'Exit to Desktop' and advise the candidate not to press anything. When you are ready to start again simply re-log the candidate back in).

5.4 Check ID

The Invigilator must take extra care when checking IDs to ensure the name, signature and DOB match the session roll, the photograph is of a good likeness to the candidate and the name matches the name on the computer screen. The ID must also be valid.

If in doubt, Invigilators should call ASL Head Office immediately. Do not start the session until this issue has been resolved, or you're advised to do so by ASL Head Office.

Where a candidate cannot produce suitable identification the candidate is not to be allowed to sit the examination. The Invigilator should advise the candidate to contact ASL Head Office. If the candidate will not leave the room then call ASL immediately and we will speak to the candidate over the telephone. Do not start the session until this issue is resolved.

Where a candidate does not produce a booking confirmation and/or the candidate's name is not on the session roll, it is unlikely that the candidate has been accepted for the sitting.

Candidates that are unable to produce a booking confirmation but are expected at the sitting because their names are on the session roll are not to be turned away from the sitting. In these cases the Invigilator is to take particular care when identifying the candidate.

Only the following identifications are acceptable for examinations (Note: the ID produced must be an original copy and valid, no photocopies can be accepted):

a. Flight Crew Licence identification (PEXO exams only)

b. Aviation Security Identity Card (ASIC - PEXO and AME exams only)



c. Aviation Identification (AVID - PEXO exams only)

d. Driver's licence from any Australian State road transport licensing authority that has not expired for more than 2 years from the date of exam sitting

e. Current ID of a serving member of the Australian government (State or federal) public service or statutory body, which must carry either the official Australian Commonwealth or Australian State emblem

f. Current ID of a serving member of the Australian (State or Federal) police or Australian military

g. A current International Passport

h. Australian Passport that has not expired for more than two years from the date of the examination sitting

i. A "Proof of Age" or "Proof of Identity" ID issued by the Australian State or Federal Police or an Australian State or local Government shop front.

5.5 Computer Match Check

The Invigilator is to check that the candidate’s name and subject from the session roll match the computer screen. The Invigilator should also confirm with the candidate at this point that this is correct. Refer to the LAMP or PEXO Invigilator User Guide for a screen shot.

If a candidate claims to have the wrong exam on screen, check the session roll and the candidate's booking confirmation to find the source of the misunderstanding.

Refer the candidate back to ASL Head Office immediately to have the problem rectified. Invigilators are not to make any arrangements with the candidates until after ASL Head Office has made a decision.

5.6 Permitted Material Check

After the ID check the Invigilator must check the permitted material. If there are any disputes or issues with this check please call ASL Head Office immediately. Do not start the session until this has been resolved.

Invigilators must be fully aware that for some of the ASL examinations, candidates are permitted to bring into the examination room certain books and other items of equipment to assist them in answering the questions. The Invigilator does not need to make any subjective judgement as to what material is acceptable should a candidate request acceptance/approval of unspecified material or equipment. If it is not listed on the session roll, then it is not to be accepted.

Ensure candidates only have the permitted material that is specified on the session roll and candidate's booking confirmation.

As the permitted material list can be updated at any time Invigilators are to refer to the session rolls and any messages ASL Head Office have sent for up-to-date information.



Candidates are not to be permitted to use any paper other than the scribble paper (AUS 004) that is supplied by ASL Head Office. Any extra paper requested by the candidate must be noted on the session roll and collected at the end of the examination.

Candidates are advised, via their booking confirmation, the correct publication or equipment to bring to the examination. This is the candidate's responsibility and should they fail to bring all the requirements, they are to be told that they have the option of completing the examination without the material or abandoning the examination.

If they decide to abandon the examination, they are to be referred to the ASL Head Office for their next course of action as they may forfeit their examination fee.

Under no circumstances are candidates to be permitted to borrow from or share publications or equipment with other candidates in the examination room.

Some Aviation exams allow the use of calculators and these are listed as either Permitted or Supplied material. If bringing their own calculators to the examination centre they must be non-programmable. Some common examples of non-programmable calculators are:

Casio FX82

Casio FX100

Sharp EL531

If the candidate brings a model you are unsure of please ring ASL Head Office immediately to query if their calculator model is non-programmable. ASL Head Office will let you know if you can permit this calculator. Do not start the session until this issue has been resolved. If the candidate does not want to give up their disallowed items then call ASL Head Office immediately and we will speak to the candidate over the phone. Do not start the session until this issue is resolved.

Please refer to Appendix 4 for further examples of permitted calculators.

5.7 Fill in Session Roll

Workstation Number - desk number the Candidate is sitting at

Assessment System - states the type of exam

Client ID – the identification number of the candidate in ASL’s computer system (is the

ARN for PEXO candidates)

PIN – Unique PIN number used to log candidates into the computer (LAMP exams only)

Candidate – the name of the candidate



DOB - The candidates date of Birth

Candidate Signature – space for the candidate to sign after the ID check has been completed successfully

Identity - space for the supervisor to record the type of ID presented and the number

Exam Type –the subject of the exam that the candidate is sitting

Duration – the duration of the exam

Start Time - if the exam started late state the time it started

End Time - if the exam started late or there were issues during the exam state the time

it ended

5.8 Read Mandatory Instructions

Read the Mandatory Instructions to candidates (ASP 400).

5.9 Candidate Presses Start Button Too Soon

Candidates are not to press the 'Start' button on their computer screen until the Invigilator has

completed the pre-exam checks and finished reading the Mandatory Instructions.

For LAMP Exams:

If a candidate does press this too soon then the Invigilator is to exit out of the examination on their

behalf. To do this press Ctrl + Esc on their keyboard, entering the Invigilator PIN 86386 (this number

is confidential) in the keypad display box and click the Enter button.

Advise the candidate that the timer has been paused and once you have everyone else started you will come back to them and re-open their exam.

This will take you back out to the ASL Kiosk screen. Once you have completed the pre-exam checks for all candidates and read the Mandatory Instructions you can go back to the candidate that pressed 'Start' too soon and log them back into their exam.



For PEXO exams use Ctrl/Alt/F12 to log out. Advise the Candidate that the timer has been paused and once you have everyone else started, you will come back to them and reopen their exam.

5.10 Commence Examination Sessions

Whatever times are arranged to invigilate examinations, strict adherence to the time specified for the duration of the examination will be maintained by Tasman. Each candidate will have a clock displayed on their screen, showing the time remaining for them to complete their examination. Once the time has expired, the system will automatically upload the examination attempt for marking and result notification. It is the Invigilator’s responsibility to ensure the effective running of each session. Sessions are not to be started before the time stated on the session roll unless all the candidate/s are present and agree. The Invigilator is to read aloud the Mandatory Instructions card (ASP 400). Once the session has started the Invigilator is to (if there is a spare computer) message ASL Head Office via Tasman to inform them that the session has started and if there were any Did Not Sits (DNS). if there is not spare computer, this message can be sent with the completion report at the end of the exam session.

5.11 Late Candidates

Candidates are instructed to arrive at the examination venue 30 minutes prior to their examination start time with 15 minutes allowed for Language exams. If a candidate turns up at any stage after the Invigilator starts reading the Mandatory Instructions (ASP 400) then they are not to be admitted to the examination room. If approval has been given by the ASL Head Office for the candidate to turn up a few minutes late:

Once you have finished reading the Mandatory Instructions and the other candidates have started their exams pass the Mandatory Instructions (ASP 400) card to the late candidate to read silently to him/herself, once they have read that they may then start their exam.

If any late candidates arrive the Invigilator is to advise them that they have arrived too late to start their examination and they must contact ASL Head Office.



6 Examination Session Process (During)

Check the Candidate's desk to ensure that they only have the permitted and supplied material. Although this check is carried out when the session commences Invigilators should also ensure that Candidates do not produce any extra material during the session. It is the Invigilator's responsibility to ensure that Candidates adhere to examination conditions and are not in the process of covertly cheating. Please remain vigilant. Invigilators are to regularly walk throughout the room in a non routine fashion looking for signs of inappropriate examination behaviour. An example of this would be a candidate attempting to hide paper under another document as they sense your approach. Candidates are allowed to scribble or write on any materials supplied to them. These materials will be retrieved once their examination has completed. Workbooks, charts and scribble paper are to be used once only and then securely discarded. Extra scribble paper may be given out if requested by the candidate Any extra scribble paper given must be noted on the session roll and collected at the end of their examination. Only 10 (ten) scribble paper sheets are to be on the desk at any one time. If there are any computer problems during the session see the LAMP or PEXO Troubleshooting section of the LAMP or PEXO Invigilator User Guide.



6.1 Candidate Finishes Examination

For more details on what to do with the computers when Candidates finish their exams, see the 'Finishing the Exam' section of the LAMP or PEXO Invigilator User Guide. Invigilator checks when a Candidate finishes their exam: Once the Candidate has finished their examination they are to put their hand up and the Invigilator is to go to them (as per the Mandatory Instructions). If the Candidate gets up to leave please ask them to say seated while you conduct the following checks: Check Computer Screen - For LAMP exams - check that the Candidate's computer is a green or blue screen or if it has reverted back to the login screen (any of these displays are fine). Ask the Candidate if they pressed 'Finish Now'. If they have not pressed 'Finish Now' then they will need to do this before they leave the examination room. For PEXO exams - check that the Candidate has pressed the 'log off' button.

Candidate Finishes

Examination

Complete Session

Exit from

Examination

Screen

Session Finishes



Retrieve All Supplied Material and re-check permitted items - When a candidate has indicated that they have finished their exam the Invigilator must: Retrieve all supplied material from the Candidate. Under no circumstances should a Candidate be permitted to leave the examination room with any examination material that was given to them, this includes any paper used for working, notes, pens and pencils etc. Invigilators are to take care to track all paper distributed and regardless of whether it is used, it is to be retrieved at the conclusion of a session. Check any permitted material the Candidate was allowed to bring into the examination to ensure they have not made any notes on them. The Candidate may then leave the examination room.

6.2 Complete Session

Once all Candidates have finished, the session needs to be completed. Remember to carry this out

in all instances of Tasman depending on the examination types the Candidates were sitting.

Note: This action must be completed for all sessions when the last exam is finished. The

Invigilator is to complete this on the Invigilator computer or an examination computer unless prior

consent is given from ASL Head Office to complete the session elsewhere.

For instructions on how to complete a session please refer to the Tasman Invigilator User Guide.

6.3 Exit from Examination Screen

The Invigilator will need to perform this task at each machine used for an examination. LAMP Exams: Refer to the LAMP Invigilator User Guide. PEXO Exams: Refer to the PEXO Invigilator User Guide.

6.4 Session Finishes

When the session has been completed (if there are no additional sessions for that day) the Invigilator is to record their ID and name, and sign the session roll as the Invigilator responsible. Invigilators are then to message ASL Head Office via Tasman to advise that the session has finished and has been completed successfully. In this message the Invigilator is also to report any abnormal events that may have occurred during the session. Reports are required to be submitted when one or more of the following events occur: Problems with any of the venue equipment:

a. Problems with Candidates, including disruptive Candidates and suspected cheating.

b. Candidates being turned away.



c. Discrepancies between the information supplied by ASL Head Office to the Invigilator and the Candidate.

d. Quality of items supplied by ASL.

e. Unusual occurrences.

f. Health and Safety issues at the venue.

g. Loss of or candidate failing to return examination material.

h. Venue security issues.

i. Emergency need for the Invigilator to leave the examination room, resulting in Candidates being unsupervised for any period.

j. Other issues that may have an impact on the delivery of the examinations.

There are circumstances that warrant immediate referral to the ASL Head Office (noted throughout this manual). In all circumstances where the ASL Head Office was contacted by telephone due to any of the above situations, all details should also be included in your submitted report. Once all Exam sessions for the day are finished and all reports completed ensure all computers are logged off and shut down.



7 End of Day Process (After)

7.1 Destroy all Issued Supplied Material

Work booklets, charts, data manuals and scribble paper are to be issued once only and then securely discarded/destroyed. Place all used material e.g. charts, work booklets, scribble paper in the shredder or security bin. Note: Invigilators are responsible for emptying the shredder when full.

Destroy all Issued

Supplied Material

Store Unused

Examination

Material

Recover

Examination Signs

& Tidy Up Room

Invigilator End of

Day Administration



7.2 Store Unused Examination Material

Ensure unused examination materials are locked away in a cabinet or stored in the lockable case provided. Note: The padlock combination for lockable cases is 967.

7.3 Recover Examination Signs & Tidy Up Room

Recover all the signs including the "Do Not Disturb" and/or "Examination in Progress" signs on the examination venue doors or outside the building.

7.4 Invigilator End of Day Administration

Mobile Exam Venue Invigilators are to repack the laptops. Then change the consignment note on the outside of the case for forwarding or return to the ASL Head Office in Canberra. Place the case ready for collection and advise ASL Head Office that the case is ready for uplifting. At the end of each examination day, Invgilators must do the following:

Ensure windows are securely closed.

Switch off lights and air-conditioning, if applicable.

Leave the examination venue in a clean and tidy condition.

Set the security alarm and lock the premises (if applicable).

Submit Invigilator and Expense Claim Complete and submit your Invgilator and Expense Claim which can be found in Tasman under the Documents tab. File all Session Rolls All session rolls are to be filed and kept for two years.



8 Specialised Examination Sessions

8.1 Special Sittings - CASA FCL and AME

CASA FCL: When a Candidate requires an examination session outside the scheduled exam dates they may apply to ASL for a Special Sitting. Special Sittings are only approved if the computers, exam venue and Invigilator are available and if ASL are advised in enough time to arrange this. ASL will endeavour to give the Invigilator as much notice as possible when a Candidate is requesting a special sitting. Invigilators are to follow the same exam processes as a usual exam day. CASA AME: As part of the contract with CASA, ASL will deliver special sittings for AME Course Candidates outside the scheduled sessions. These sessions may occur on a Saturday. Invigilators are to follow the same exam processes as a usual exam day.

8.2 Paper Based Examinations

The CASA AME e-exams have two exams which are paper based. These are the Weight and Control Exams Part 1 and 2. They are delivered during a scheduled e-exam session with the paperwork being sent to the Invigilator prior to the session by ASL Head Office. The package contains instructions for returning the examination material to CASA on completion of the exam.



9 Examination Day Process - ALP Exams

Print Phone Rolls

Pre-exam

Administration

Prepare Room for

Examination Sitting

Admit Candidate

Check ID

Complete Phone

Roll

Read Mandatory

Instructions

Phone Process -

L6PD (Pilot and

AROC)

Phone Process -

FLE (Pilot and

AROC)

Duplicates and

Partials

Complete Session

End of Day

Administration



9.1 Print Phone Rolls

Invigilators must print the phone rolls before the exam by logging into Tasman https://au-admin.aspeqexams.com Once the session has been closed the Invigilator can click on the 'Phone Roll' button to print. Note: The session will already be closed the day before by the ASL Head Office Repeat the process for other phone rolls, if needed. Logout of Tasman

9.2 Pre-exam Administration

If this is the first exam for the day, arrive 30 minutes before the session and unlock the venue. Disarm the alarm, following the instructions specific to your venue, if required. Display the signs including the "Do Not Disturb" and/or "Examination in Progress" signs on the examination venue doors or outside the building. Check the venue to ensure that:

Lighting, ventilation and temperature conditions are satisfactory.

All required ASL provided examination material is available.

9.3 Prepare Room for Examination Sitting

Arrange the telephone so that it is positioned on a desk with a chair for the Candidate to sit at.

Connect the telephone and ensure that there is a dial tone.

Check that the telephone line is clear and of good quality.

Place the Prompt Card by the phone. (AUS 044)

9.4 Admit Candidate

As a general rule, candidates should take the ALP in the order in which they appear on the Phone Roll, however, the FLE Part of the assessments are given priority (see following paragraphs for FLE Part 2). If an individual Candidate reports late, it may be possible for the Candidate to sit the ALP after the others have completed. Contact ASL Head Office for advice. All Candidates, other than the one taking the ALP are to wait outside the assessment room until called by the Invigilator. If there are any delays the Invigilator is to notify the ASL Operations Administrator who will re- schedule any affected ALPs to a later time. Unless specifically arranged otherwise, the Interviewer for FLE assessments will be available to conduct the direct interview at the session start time so it is imperative that the Invigilator arranges the session to ensure that the FLE is logged into the phone system at that time. A



FLE candidate who is not available or not ready at the specified time will be required to re-book and re-sit the complete FLE at a later date.

Only Candidates listed on the Phone Roll are to be permitted entry to the examination

room.

Ensure all personal belongings including mobile phones are placed away from the

Candidate, at the front/rear of the examination room where they can be easily seen by

the Invigilator.

9.5 Check ID

Refer to the Examination Session Process (Before) Check ID.

9.6 Complete Phone Roll

ALP Phone Roll: Page 1: Client ID –the identification number of the candidate in ASL’s computer system

PIN - unique PIN number used to login candidates into the phone system

Candidate - the name of the candidate

License - the type of licence the candidate is sitting the exam for (Pilot or Aeronautical Radio Operator Certificate)

Test - the type of exam the candidate is sitting (L6PD(P) or FLE(P) for Pilots and L6PD-AROC and FLE-AROC for all others)

Page 2:

Client ID - the identification number of the candidate in ASL’s computer system

Candidate - the name of the candidate

DOB - the DOB of the candidate (this will be printed on the Phone Roll)

Candidate Signature - space for the candidate to sign after the ID check has been completely successfully

ID Type - space for the Invigilator to record the type of ID presented

ID Number - space for the Invigilator to record the ID number that the candidate has presented

License - the type of licence the candidate is sitting the exam for (Pilot or Aeronautical Radio Operator Certificate (AROC))

Test - the type of exam the candidate is sitting (L6PD(P) or FLE(P) for Pilots and L6PD- AROC and FLE-AROC for all others)

Session Interrupted



Example of an ALP Phone Roll:

9.7 Read Mandatory Instructions

The Invigilator is to read the Mandatory Instructions (AUS 045) aloud to the candidate then start the session.

9.8 Phone Process - L6PD (Pilot and AROC)

Dial (02) 6234 8230 to connect to the exam.

From the Phone Roll you will be asked to enter the Candidate ID (no zero is required) and the # key. Then the Candidate PIN number and the # key.

If you enter any of the numbers incorrectly, hang up and start again.

Once the call has been validated, hand the phone over to the Candidate and ask them to press ‘1’ when they are ready to begin the test.

The Candidate will commence the test by stating their full name and date of birth.

The Candidate will follow the prompts and respond to the questions.

When the exam is complete, end the call.

If this is the last exam for the day refer to the End of Day Adminsitration.

9.9 Phone Process - FLE (Pilot and AROC)

Parts 1 and 2 Note: Part 1 of the FLE connects to the Interviewer (this section is a live conversation) and it is important that it starts on time. If there is a delay OR the candidate is early please contact ASL Head Office for instructions.

Dial (02) 6234 8230 to connect to the exam.



If it does not connect, please contact ASL Head Office. Do Not Dial Twice.

From the Phone Roll you will be asked to enter the Candidate ID (no zero is required) and the # key. Then the candidate PIN number and the # key. If you enter in any of the numbers incorrectly, hang up and start again.

Check that the Candidate is ready to proceed with the test. If they are ready to start the Invigilator is to press ‘1’ on the phone keypad.

The Invigilator will be asked to state the Candidate’s full name and date of birth. The test will then connect directly to the Interviewer. Please confirm that you have the Interviewer on the line before handing the phone to the Candidate.

When the Interviewer completes the person to person component of the test, they will transfer the call to the recorded section by pressing the # key. If the Interviewer forgets to press the # key the Candidate will hear disconnected beeps. Do not let the Candidate hang up the phone.

The Invigilator is also able to press the # key which will connect the Candidate to Part 2 of the test.

If the # key is not pressed the system will automatically be connected to the next part of the FLE test after approx 20-30 seconds.

The Candidate will follow the prompts and respond to the recorded questions. A question can be repeated once only by pressing the # key during this section of the test.

After the last question is answered the recorded voice will let the Candidate know that the test has completed and it will disconnect. The Candidate may then hang up the phone.

9.10 Duplicates and Partials

If the phone line is disconnected or an interruption occurs and the Candidate must stop the test, the Invigilator will need to re-dial the phone number and re-key in the Candidate’s ID and PIN.

The Invigilator will be asked if this is a DUPLICATE test and asked to confirm if an override is required by keying in “2”. If this occurs, fill out the Phone Roll accordingly and send it to ASL Head Office.

If a Candidate chooses to end the call without any reason, you must indicate PARTIAL on the Phone Roll.

9.11 Complete Session

Once the candidate has finished, the session needs to be completed. This action releases the candidates’ results for the session. Note: This action must be completed for all sessions when the last exam is finished.



9.12 End of Day Administration

Refer to Examination Day Process Summary - After Session Table.

All Phone Rolls are to be filed for a period of two years.



10 General Administration and Policy

10.1 Dealing with Abnormal Behaviour

All Invigilators must report all incidences which occur during the sessions. This could be a minor occurrence or it could one of the following abnormal events:

Session Delayed or Cancelled

Complaints and Disputes

Abusive Behavior

Failure to Follow the Invigilators Instructions

Suspected Cheating

Venue Emergency Evacuation

Incorrect Examination

Failure to Bring Required Material

Security Information Computer Error

10.2 Session Delayed or Cancelled

Due to technical or other reasons beyond the Invigilators control, sessions for the day could be delayed or cancelled.

You will need to contact ASL Head Office and you will be advised:

If the problem can be fixed

How long the session will be delayed

If the session is to be cancelled.

10.3 Complaints and Disputes

From time to time, Invigilators will receive verbal or possibly written complaints about some facet of the examination operation. The Invigilator should first establish whether it is within their power to effectively deal with the complaint on the spot. If this requires a phone call to ASL Head Office, please call 1800 257 725 Invigilator Freephone (keep this number confidential - it is for Invigilators use only). If it is beyond the capability or resources of the Invigilator, the complainant will be asked to contact ASL Head Office directly to establish their next course of action. Invigilators are not to suggest any rectification or alternative action to the complainant in cases that are not able to be dealt with immediately by themselves. It is important that Candidates be made aware that should they have reason for complaint, ASL will act without bias in all situations. If, during the ensuing investigations, ASL is found to be at fault, ASL will make every effort to resolve the matter with the Candidate so that a fair and equitable solution is found.



10.4 Abusive Behaviour

Under no circumstances are Invigilators to tolerate verbal or physical abuse from Candidates. If such abuse occurs, the matter is to be referred directly to ASL Head Office with an appropriate written explanation outlining the facts. In all cases, appropriate action will be taken to ensure that Invigilators are supported and the status of their position upheld. If Invigilators feel threatened at any time, they will need to contact ASL Head Office immediately or if possible, get assistance.

10.5 Failure to Follow the Invigilators Instructions

Candidates are required to follow all reasonable instruction offered by the Invigilator.

The following process should be followed in the instance where a candidate becomes unruly,

disruptive to other candidates, or threatening towards the Invigilator:

10.6 Suspected Cheating

There are various methods of cheating. Below are some of the methods that have been used

historically:



Referring to non-permitted material;

Taking notes or copying questions during the examination;

Openly viewing another Candidate's computer screen/exam paper;

Removing, or failing to hand in exam material;

Referring to stored notes/texts;

Concealing notes in pens, pencil case, under caps;

Programs inserted into a calculator;

Notes written on various parts of the body;

Notes written on Navigation Computers;

Notes slipped from one Candidate to another;

Notes left in the toilet;

Exchanging signals between Candidates;

Talking or whispering;

Bags containing notes or books left open near the desk;

Use of mobile phones (bluetooth);

Use of voice or video recorders;

Impersonating an examination Candidate.

If a candidate is committing any of the above offences the Invigilator should approach them and quietly advise them that it is not acceptable. The Invigilator must advise ASL Head Office as soon as possible of any suspected cheating incidents. If this is during a computerised exam session the Invigilator is to send ASL Head Office a message through Tasman to advise what has happened. If it is during an ALP exam session then the Invigilator is to phone ASL Head Office immediately after the examination session to advise of their suspicions.

10.7 Venue Emergency Evacuation

The following procedures are not the prescribed evacuation drills per se for an exam venue.

Evacuation drills for the building in which the exam venue is located must take precedence.

However, judicious observance of these procedures with regard to the prescribed evacuation drills

will help the Invigilator maintain effective and efficient control over the examination situation.

In a calm and clear voice, instruct all candidates to stop work, leave all material as it is on the table, and immediately leave the room. Direct the Candidates to the planned rendezvous point.

Record the time for noting later in your Invigilator report and leave the room. If it is safe to do so log all Candidates out of exams prior to leaving the exam room.

Lock the examination venue once all candidates have exited (ensuring that this does not contravene the building evacuation drills).

Follow the building evacuation plan.

When outside safely, take a roll call of Candidates to ensure everyone is safely accounted for.



Advise Candidates that they may or may not be allowed to resume their examination after the unforeseen abandonment. Candidates will be advised accordingly in due course. PEXO sessions will resume if the disruption is less than one hour. Note down the contact numbers of all Candidates for that session and subsequent sessions (if applicable). Candidates are to be advised that ASL Head Office will contact them to make arrangements for a re-sit. Once this has been done the Candidates may leave.

If an examination has to be abandoned, phone ASL Head Office and then record the details in your Invigilator report, and submit the report as soon as possible.

10.8 Incorrect Examination

If a Candidate claims to have the incorrect examination on screen, check the session roll and the Candidate's booking confirmation to find the source of the misunderstanding. Refer the Candidate back to ASL Head Office immediately to have the problem rectified. Invigilators are not to make any arrangements with the Candidates until after ASL Head Office has made a decision.

10.9 Failure to Bring Required Material

Candidates are advised via their booking confirmation of the correct publication(s) and/or equipment to bring to the examination. This is the Candidate's responsibility and should they fail to bring all the requirements, they are to be told that they have the option of completing the examination without the material or abandoning the examination. Abandoning the examination may result in forfeiture of the exam fees. If they decide to abandon the examination, they are to be referred to ASL Head Office for their next course of action.



10.10 Secure Information Computer Error

Anytime this message is displayed when using Tasman, simply select 'Yes'.

10.11 Invigilator Training

Cheating Awareness Training - through iMeet Central all Invigilators have access to this training which covers statistics, research, what Invigilators can do and examples.

10.12 Invigilator Newsletter

ASL publishes a newsletter for all Invigilators, Interviewers and Raters. These normally outline changes to policy or procedures, update changes in the ASL office, reminders for current processes and any relevant news. The newsletters will be emailed and must be read as soon as possible to ensure that Invigilators, Interviewers and Raters are up-to-date with the relevant information prior to conducting examination sessions.

10.13 Invigilator Remuneration

All Invigilators shall be deemed to be casual employees. Superannuation payments on their behalf, in accordance with the Superannuation Guarantee (Administration) Act 1992, will be paid, as applicable. Invigilators will be compensated for their services after submitting Form AUS 007 Invigilator and Expense Claim. Invigilators will be paid according to the sessions they supervise plus administration time permitted (work time). Administration (Work) Time includes up to 60 minutes before the examination session commences for venue preparation and up to a 30 minute period after the last examination finishes. Split Shifts: When two Invigilators share a full days session up to 60 minutes at the beginning of the first session can be claimed by the first Invigilator (no closing time is claimable). The second Invigilator may claim up to 30 minutes at the beginning of their session and up to 30 minutes at the end of the last without a 30 minute unpaid break except where an employee is engaged to work no more than six hours in any one day.



Invigilators are required to complete a Tax File Number Declaration initially and again at any time the wish to change their tax code. Completed Invigilator and Expense Claim forms should be sent to ASL Head Office for approval. These will be actioned and payment made through ASL’s Finance department with the next fortnightly pay provided the claim is received by lunchtime the Thursday before. The Invigilator and Expense Claim form template can be found on Tasman (au-admin.aspeqexams.com) under the 'Documents' tab.

10.14 Fraud Policy

Purpose:

The purpose of this policy is to address the risk of fraud and to lay out the actions the company will take when any suspected fraud is reported or discovered. It applies to any fraud, or suspected fraud, involving staff as well as vendors, consultants, contractors, and/or any other parties with a business relationship with the Company.

Any investigative activity required will be conducted without regard to the suspected individual’s length of service, position/title, or relationship to the Company.

Scope:

This policy applies to all staff of Aspeq Limited and its subsidiary companies unless agreed otherwise.

Change history

Topic Name Description of Change Effective Date

Confidentiality and Reporting (Whistle-Blowing)

Extra information added. Oct 2012

10.14.1 Actions Constituting Fraud

For the purposes of this policy, “fraud” shall include all acts of deception, misrepresentation or omission committed with the intention of gaining an unjust or illegal financial advantage or to cause an unjust or illegal loss or disadvantage. Fraud includes, but is not limited to:

forgery or alteration of documents;

misappropriation of Company property;

deliberately altering or reporting incorrect financial or personal information;

theft of data or IP;

seeking or accepting gifts from vendors, consultants or contractors doing business with the Company except as provided for under the Ethics and Bribes Policy guidelines;

unauthorised use of Company property, equipment, materials or records for personal advantage or gain;

use of the Company’s credit card for personal gain;

inappropriate claims for expenses for personal gain;



authorising or receiving payment for goods or services not received or performed;

authorising or receiving payment for time not worked;

deliberately not recording leave taken;

any claim for reimbursement of expenses that are not incurred for the benefit of the Company;

fabrication or falsification of data, plagiarism or other dishonest practices;

inappropriate payments to third parties;

bribery; and

identity theft.

10.14.2 Confidentiality and Reporting (Whistle-Blowing)

The Company protects staff who report dishonesty.

Any staff who suspects dishonest, illegal, unethical, inappropriate or fraudulent activities will notify their manager in the first instance, and should not attempt to personally conduct investigations or interviews/interrogations related to any suspected fraudulent acts or serious wrongdoing.

Managers who receive information about suspected fraud must report the information to the CEO or CFO immediately.

If staff reasonably believe that their manager is involved in the serious wrongdoing, the staff should notify the manager's manager. If for some reason this is not appropriate, then the matter should be raised with the CEO or CFO.

As required by law (mentioned below and often referred to as the Whistleblower Act), the Company will protect staff from negative impacts and recrimination when raising legitimate or reasonable concerns.

For further information, refer to the Protected Disclosures Act 2000 (for New Zealand staff) or the Public Interest Disclosures Act 1994 (for Canberra staff).

10.14.3 Investigation

Great care must be taken in the investigation of suspected improprieties or wrongdoings so as to avoid mistaken accusations or alerting suspected individuals that an investigation is under way.

The CEO or CFO has the primary responsibility for the investigation of all suspected fraudulent acts. If the investigation substantiates that fraudulent activities have occured, further actions will be taken. Decisions to prosecute or refer the initial investigation results to the appropriate law enforcement and/or regulatory bodies for independent investigation will be made in conjunction with legal counsel and senior management.

Investigation results will not be disclosed or discussed with anyone other than those who have a legitimate need to know. This is important in order to avoid damaging the reputations of persons suspected but subsequently found innocent of wrongful conduct and to protect the Company from potential civil liability.

10.14.4 Prosecution

Where appropriate, all substantiated cases of fraud will be referred to the Police with a view to seeking prosecution of the offender. The CEO has the authority to not seek prosecution if this is in the best interests of the company. However, our starting position is that the Company will seek prosecution unless the relevant circumstances mean this is not the best course of action.



10.14.5 Recovery of Loss

All efforts will be made to recover wrongfully obtained assets from the perpetrator. The amounts of any loss will be quantified as far as possible and repayment or reparation will normally be sought.

10.15 Ethics and Bribes Policy

Purpose:

The purpose of this policy is to prohibit any action which is intended to bring about gain of any commercial, contractual or other advantage for the Company in a way which is unethical, or which is intended to bring about gain, financial or otherwise, to an individual operating for or on behalf of the Company or anyone connected with that individual, in a way which is unethical.

The Company shall rigorously investigate instances of alleged bribery and shall assist the police and other relevant authorities in any resulting prosecution.

Scope:

This policy applies to all staff and contractors of Aspeq Limited and its subsidiary companies unless agreed otherwise. It reflects the standards to which the Company expects its business associates, partners, agents, and consultants to adhere when acting on the Company’s behalf.

Change history

Topic Name Description of Change Effective Date

Ethics and Bribes Policy Scope and Purpose added 06 March 2012

Gifts and Gratuities for Services Rendered

Section moved and new section created 06 March 2012

10.15.1 Gifts and Gratuities for Services Rendered

From time to time, satisfied company clients may choose to express their satisfaction by giving to the Company or an individual staff member a gift. Generally, this action should be politely discouraged but where it happens it is permissible for that gift to be received by staff provided it is realised that the gift ultimately belongs to the company.

Where a gift is presented to the Company in recognition of a service, a Company manager should be informed so that a decision can be made as to what will happen to the gift.

Under no circumstances shall any Company function be carried out for the purposes of receiving a gift or gratuity from the client or a training organisation.

Staff are forbidden to solicit a gift or gratuity for a service rendered by the company.

10.15.2 Inappropriate Actions by Exam Clients

Company staff are forbidden to accept any informal consideration whatsoever for examining or testing services carried out by them on behalf of the Company.

Staff shall report to their Manager all attempts by clients to obtain favourable consideration with respect to flight test or examination results.



10.16 Computer Use Policy (Currently being Drafted and will be released in due course.)



11 TASMAN Invigilator User Guide (Generic)

(Currently being Drafted and will be released in due course.)



12 LAMP Invigilator User Guide

12.1 Starting the Exam

Refer to the PEXO Invigilator User Guide, Section 1 Close and Print Session Rolls

Logon to Exam Computers

The Invigilator is to logon to each computer as follows:

Click on the LAMP Examination icon and enter the Invigilator password (Welc0me13) - password

must be kept confidential.

Click ‘Start Exam’



Load Candidate Exam

The Candidate login will be displayed:

Once the computers are started the Invigilator will need to log the Candidates on (before they

arrive).

Enter the Client ID from the session roll

Enter the PIN from the session roll

Select Sign On

This

scre

en

will

app

ear:



15 minutes prior to the exam start time click on the 'refresh your browser' link in the top paragraph. NB: This MUST be done before admitting the Candidates to the exam room. The Introduction page for the Candidate (as shown below) will display.

12.2 During the Exam

For details on how Candidates use the LAMP Exam System please refer to the LAMP Candidate Information Sheet (AUS 403). Laminated copies of this form are available for candidates at the venue and are listed under Supplied Material.

12.3 Finishing the Exam

When the Candidate has completed their examination (either their time has finished or they selected Finish Now) a green screen (as shown below) will display to show that their results have successfully saved.



They may also see a blue screen which indicates that a late save may be needed (See LAMP troubleshooting - problems at the end of the Exam). The ‘Feedback’ and ‘Close’ buttons seen below on the green screen will also show on the blue screen. At this stage the Candidate may choose to add feedback to any of their examination questions.

During this feedback session, the responses already made to questions cannot be changed. If the candidate has finished early they can use their remaining time to add comments. The feedback duration does not time out. Feedback sessions are controlled by the Invigilator and can be managed to allow Candidates time to complete their comments. The Invigilator is to allow an additional five (5) minutes for feedback. If the Candidate does not wish to add any feedback, they can 'Close' the screen to submit their exam for marking.



When the Candidate completes (closes) their examination, the computer will default back to the Candidate Sign On screen:

12.3.1 Invigilator Checks when Finishing the Exam

Once the Candidate has finished their examination they are to put their hand up and the Invigilator is to go to them (as per the Mandatory Instructions). If the Candidate gets up to leave please ask them to stay seated while you conduct the following checks: Check computer screen Check that the Candidate's computer is a green or blue screen or if it has diverted back to the login screen (any of these displays are fine). Ask the Candidate if they pressed 'Finish Now'. If they have not pressed 'Finish Now' then they will need to do this before they leave the examination room. Exit from Exam Screen The Invigilator will need to perform this task at each machine used for an examination. To close the ASL Kiosk:

The Invigilator uses the keyboard to hold down both the 'Ctrl' and 'Esc' buttons.

A keypad is displayed on the screen. Type 86386 (confidential) in the keypad display box and then click on the Enter pad button for the password to be accepted.

Click on the Exit to Desktop then Tasman Admin to complete a session or Shutdown to turn off the computer.



12.4 LAMP Troubleshooting

12.4.1 Candidate presses Start button too soon

Candidates are not to press the 'Start' button on their computer screen until the Invigilator has completed the pre-exam checks and finished reading the Mandatory Instructions. If they do press this too soon then the Invigilator is to press Ctrl + Esc on their keyboard and enter the Invigilator's PIN 86386 (confidential) in the keypad display box and click on the Enter button.

Advise the Candidate that the timer has been paused and once everyone else has started their exam will be re-opened. Once the Invigilator has completed the pre-exam checks for all Candidates and read the Mandatory Instructions the Candidate that pressed 'Start' too soon can be logged back into their exam.

12.4.2 Problems During the Exam

12.4.2.1 General LAMP Problems During An Exam

If there are any problems with the computer during a Candidate’s examination sitting, the Invigilator can exit from the examination by pressing CTRL-ESC and keying in 86386 (to be kept confidential). Click 'Exit to Desktop' Double Click on 'ASL Kiosk' Select Start Exam, load in the Candidate’s details and the exam will “resume”. Ask the candidate to check that their answers are finalised and to continue with the exam machine. They can do this by checking:

a. If the question ID is green, the response has been made and recorded for all time.

b. If the question is not green, it may be because either the question has not been responded to, but may also indicate that prior reponses may not have been recorded. Please check.



c. If the question is light grey, it may still have response details in it, but needs to be passed over once more to ‘reactivate the response’ by changing the color of the question back to green.

d. If the question is dark grey, it has not been responded to.

If the problem persists, either reboot the computer or move the candidate to another computer and sign them back into their examination. If the problem still persists, message the ASL Head Office via Tasman and advise. Continue to try the first three steps above. You wil receive a response and further instructions within 10 - 15 minutes.

12.4.2.2 Blue Screen During An Exam

A "blue" background around the examination screen indicates that the computer has lost the

internet connection. This may also happen at the time the Candidate finishes their

examination if the computer is unable to connect to the server for any reason.

As the entire examination is downloaded to the local computer, the Candidate is able to

continue with the examination without the internet connection. Please advise the Candidate

to continue as normal.

The delivery system saves the responses every time a change is made or every 20 seconds.

If there is no internet connection, the save will be carried out locally. The system will continue

to try to save back to the server and will therefore detect if the internet connection is restored

and will save the candidate’s responses.

12.4.2.3 Shockwave Movie Error

Sometimes, when the internet connection is lost, the following message may appear on screen:

Press 'Yes' to continue. DO NOT press 'No' because shockwave needs to be able to send logged data to the computer. Once ‘Yes’ has been clicked the message will disappear and the candidate can continue with their exam.

12.4.2.4 Candidate presses Finish Now too soon

Candidates are meant to press 'Finish Now' when they are satisfied that they have completed all questions. The computer will then ask them to confirm that they wish to finish the exam. However, occasionally Candidates do not realise this and press 'Finish Now' after only answering one question.



As an Invigilator you will likely notice this if the Candidate calls you over as their exam would have exited out to the either the green/blue screen or the login screen. Here are the steps you should follow:

Ask the Candidate if they clicked the finish now button. If they did ask them if there was another screen that asked them to confirm that they would like to finish.

Try logging them back into the computer.

If logging them in works then they have not pressed 'Finish Now' so they may continue with their exam.

If logging in does not work then you are to advise them that unfortunately they have clicked 'Finish Now' and confirmed that they would like to finish the exam and that we cannot retrieve their examination. They will need to leave the examination room and contact ASL Head Office.

The Invigilator is then to message ASL via Tasman to advise of the incident. Please include the Candidate's name and Client ID in your message and any further details about the situation that you found out from the Candidate.

12.4.3 Problems at the end of the Exam

Once all the Candidates have finished, the session needs to be completed. This action releases the Candidates’ results for the session. Note: This action must be completed as soon as the last Candidate has left the exam room and prior to starting any more exam sessions. The Invigilator is to complete this on the Invigilator computer or an exam computer unless prior consent is given from ASL to complete the session elsewhere. For instructions on how to complete a session please see the Tasman Invigilator User Guide. Always try completing the exam session first and if this does not work then call ASL Head Office for further instructions.

12.4.3.1 Blue Screen At The End Of The Exam/Perform Late Save

At the conclusion of the examination, if there is a problem with the internet connection, the system will display the blue screen with an appropriate message (‘Network connection unavailable’ or ‘Unable to complete save’).



Please record the message in case it is needed for further trouble-shooting. Restore the internet connection by trying to unplug the router, wait for a few seconds then plug it back in again. You can also try moving the router to another place in the room. Once the internet connection is restored (ie. you can login to Tasman) try completing the session. If you receive any error messages please ring ASL Head Office immediately. If ASL advises you to complete a late save for a particular Candidate’s exam you will need to follow the steps below. DO NOT complete a late save unless ASL have advised you to do so.

Use the keyboard to hold down both the 'CTRL' and 'ESC' buttons.

Type 86386 (to be kept confidential) in the keypad displayed on screen, and then click

Enter.

Click on 'Perform Late Save'.

You will then see either of the following 'Late Submission' screens, note down what

this screen displays:

Follow any further instructions given to you by ASL Head Office.

Refer to the PEXO Invigilator User Guide, Section 5 Completing the Session.



13 PEXO Invigilator User Guide

13.1 Close and Print Session Rolls

Log into Tasman (au-admin.aspeqexams.com) Enter your username and password Note: It is case sensitive. This is the main cause of logon failures so check “Caps Lock” on the keyboard. Click ‘Log On’.

Click the information icon ( ) for the session you are to deliver.

Close your session by selecting the ‘Close Session’ button.



Select 'Session roll'

Select ‘Get Document’ and 'Open'

Print the session roll by selecting the Print icon at the top left of the window.

Select ‘Ok’ from the print pop up window.

Close the ‘Session Roll’ window by selecting the ‘X’ at the top right of the session roll window. Close the ‘Session Summary’ window by also selecting the ‘X’ at the top right of the window.

Select ‘Logoff ’ from the top right hand menu. Close Tasman by closing the window using the ‘X’ at the top right.

Once logged out of TASMAN, log out of Supervisor user.



From the desktop screen click on the windows Icon bottom left of screen

Click on the small arrow to the right of Shut Down and then select log off this will take you back to the desk top with the 4 user icons.

You will be required to log into PEXO for the next step in the examination process.

13.2 Print Place Cards

Log into PEXO using the password 'Welc0me13' (keep confidential) Double click the PEXO icon to load the login page



Login to Pexo with your username and password. The username is B-(your ARN) and password will originally be provided by ASL.

Print Place Cards Open Examination Management.

Select Place Cards. This may take some time to show

Select Licence

Please note the Licence Options need to be selected for each type of exam that is booked on that day i.e. if there is an AHUF, CLWA and AGRH exams on the session roll, select the Licence for ATPL and print the place cards for those then come back and select CPL print the place cards for those and so on. There is also the option of selecting 'All'.



Training Centre should be set as the default for the venue. For Invigilators who supervise in more than one venue select the appropriate Training Centre for that day.

Select the current date in both the From and then To box

Select search

Press Print, if the list shows the correct exam(s). If more than 1 exam is available, appropriately more place cards are printed in one run



Once all Licence type Place Cards have been printed, click the log out button at the bottom left of the screen to log the Invigilator out of PEXO. Remain at the login screen as the Candidate when instructed to do so, will log themselves into PEXO using the information on the place card.

13.3 PEXO Permitted Examination Material

Alternative to AIP CASA permits the use of Jeppesen as an alternative document to CASA AIP, with this advice:

As provided under CAR 233(1)(h), on a Candidate's own preference, the JEPPESEN AIRWAY MANUAL may be used as the examination reference in place of AIP, but if any differences between AIP and JEPPESEN documents result in the selection of incorrect answer(s), CASA will NOT accept this consequence as a basis for re-mark.

Either an AIP or Jeppesen documents may be used, but NOT both. This is inclusive of maps, charts and other Air Services produced documents such as the ERSA, etc.

What Constitutes ERSA? The document ERSA (En Route Supplement Australia) is taken to include all CASA produced Pilot Aid inserts.

The term ERSA 'complete' also includes the Runway Distances Supplement. ERSA 'complete' is only required for CPL and ATPL exams.

CASA/Air Service Publications: Allowable 'Pilot Aid inserts' must be restricted to those produced by CASA. In the case of Air publications and such Pilot Aid inserts, the term 'CASA' shall include those documents produced by Air Services Australia for safe navigation.

Underlining, highlighting and flagging: Tagging is permissible as follows, provided there is no training note or instruction:

‘Contents’ and 'Index' pages:

The CASA updated policy, has taken into consideration the respective publication’s layout, availability of official printed section dividers, and the quality of the 'Contents’ and 'Index' pages.

Tags permitted or not permitted:

The following lists the maximum number of tags per respective publication when such publications are permitted in exam sessions:

(i) CAR (1988), (ii) CASR (1998) , and (iii) Part 137 [used in aeroplane aerial application rating exam] – no tag permitted

CAO – no tag permitted



AIP Book (or its Jeppesen equivalent) – maximum 10 (ten) tags

ERSA – maximum 5 (five) tags

Day VFR Guide – no tag permitted

DAP East & West – no tag permitted

CAAP – no tag permitted

Handbook and Operations Manual of exam aircraft model – no tag permitted

All charts – no tag permitted

Any exam-permitted publication not listed here – no tag permitted

Any exam-permitted publication may contain underlining or highlighting

Condition for sitting exam:

Candidates who tag their exam-permitted publications in excess of the above limits will not be allowed to undertake the exam until they remove the extra tags.

Documents Downloaded from the Internet: Some publications are available for downloading and printing from the internet.

Such downloaded material must be approved for use in the particular examination and be secured and clearly marked. The material must not contain any personal notes.

Hand amended Documents: The required documents that a candidate takes into the exam room are re-issued periodically. In between issues any changes need to be hand amended. The amendment will usually involve striking out text in the original document and replacing it with hand written text.

Navigation Equipment: When permitted, the term 'Nav equipment' includes:

Dividers

Compass

Protractor

Ruler (or straight-edge)

non-electronic 'aviation wind triangle and circular slide rule' computer. e.g. Jeppesen Sanderson CR or other brands of similar type or a manual slide rule (if the candidate so prefers)

Only one of the manual pilot computers may be taken in. An electronic flight planning device/computer is NOT permitted in place of Jeppesen CR or a manual slide rule.



13.4 Examination Completion and Printing Results

A Candidate can submit their exam at any stage when they are ready to do so OR if the exam time has expired the exam will be automatically be submitted for marking.

Once the Candidate has submitted their exam it is imperative that all supplied materials are collected from the Candidate immediately.

Print the (Knowledge Deficiency Report (KDR) by logging back into PEXO and following the steps below:

Open Examination Management.

Select KDR Report, (this includes both the Result Advice and KDR).

Select Candidate and enter the Candidates ARN.

Then press Search

The Candidate may have more than one result showing. Locate the applicable exam for the date of sitting.

Press View at the relevant Candidate’s line to generate a PDF for that result. Open the PDF document and print. The KDR is a 2 page document unless less than 50% or 100% is achieved, then the KDR will only be one page.

1

4

3

2



Please ensure the Invigilator details on Page 2 of the KDR is filled in. These documents are official documents and need to have details entered to be valid.

Once printed, click the red X box in the top right corner to close the PDF file. When asked if you wish to save the changes in a pop up box - select NO.

Log off PEXO and from the home screen. Use the sequence Ctrl, Alt, F12 to log out of the CASA Secure Browser.

From the desktop screen click on the Windows Icon bottom left of screen.

Click on the small arrow to the right of Shut Down

and then select Log off - this will take you back to the desktop with the four User Icons.

13.5 Completing the Session

Log into Tasman (au-admin.aspeqexams.com)

Select the Schedule Tab, Click the information icon ( ) for the session you have just delivered. Or double click on the line showing the session



Select the ‘Complete Session’ button

Select outcome for all candidates

When all candidates have an outcome, be careful to double check the correct outcome has been selected for all candidates select the ‘Continue’ button.



Complete the Invigilator Report via Tasman messages.

Click on the Inbox Icon. This will open up the messages page for you.

Not all messages will be relevant to your specific Exam Sponsor so please read all messages and note those that apply to you. Double click on the message line to open and read the full message.

To send your session report click on the create message button at the bottom of the page and follow the steps below:



The screen will show:

Send message to Domain Roles Message type select from Information / Warning / Critical Enter subject heading e.g. Sessions 10/6/14 Bankstown Type the message in the body section. If you have had any abnormal events during your supervised session(s), even if you have spoken personally to ASL Head Office staff it is imperative these are reported in writing at this time. A report must be sent by all Invigilators for all sessions - no exceptions. When you have included all relevant information relating to the days sessions, click on 'Send' at the bottom of the page to send the message to ASL Head Office.

13.6 PEXO Troubleshooting

13.6.1 Restarting an Interrupted Examination

If an examination sitting is interrupted due to technical problems, e.g. loss of internet connection or loss of power to the computer, the Candidate can easily restart the exam on the same or any other computer at that centre on the same day. To verify that the correct Candidate is restarting their exam, it is necessary that an Invigilator confirms the new logon.

NOTE: If an exam is interrupted for any reason, the Candidate MUST NOT leave the exam venue, except for a toilet break if appropriate, in the time between the interruption of their exam and the re-commencement of that same exam. This is due to the fact that they could use this opportunity to determine the answers to questions they know to be in their particular exam.



If it is not possible for the Candidate to complete their exam on the same day, then a restart on another day is NOT possible, and this exam will be an INCOMPLETE exam with no result recorded. It is necessary that they re-book the exam for a future date. There is no CASA charge for an incomplete exam. It is important, that the existing sitting was not finished by having pressed and confirmed the red, ‘End’ (of examination) button from the examination window.

To restart an interrupted examination:

Start PEXO again, this may be on the same or another computer.

Let the Candidate logon again using the same details as on the ‘Place Card’.

PEXO recognizes an interrupted session and will present the Security Check dialog for the Invigilators account.

The Invigilator is to verify with their login and password.

Press ‘Acknowledge’.

Now the Candidate can continue the exam session without having lost any time. Some may lose the answer from the question they were on when the exam was interupted.



13.6.2 Script Errors

Script errors – If a script error message appears, simply select YES and continue with the exam. This will have no impact on the Candidate’s exam. Even if they select No, they will still be able to continue with their exam without any impact.

13.6.3 Questions/Answers Failing to Display

If a question and/or answer doesn’t load correctly onto the screen, e.g. some/all of the text of the question/answer is missing, have the Candidate press the ‘F5’ key as this refreshes the screen. The question and answers should then be correctly displayed on the screen.

13.6.4 Loss of Internet or Computer Failure

If the internet connection is lost during an examination, or the exam is interrupted for any reason,

the Candidate may login again on the same or even a different computer, and resume the exam

from the same point (with their answers and time remaining)

Refer to Restarting an Interrupted Examination for the process to log the candidate in again.



14 Appendices

14.1 Appendix 1 - Venue Equipped & Operational Flow Chart



14.2 Appendix 2 - Laptop Set Up Process

Laptop Computer Case Contents (which may look similar to the picture below depending on your venue)



Laptop computer (2 or 4)

Laptop computer power adaptor (2 or 4)

Mouse (2 or 4) Router (contained in router box) Router power adaptor (contained in router box) Telstra USB Card (contained in router box) Power Board Pens Rulers Scribble paper Examination Invigilator Procedures Extension Cord Blue Ethernet Cable (contained in router box) Additional: Examination Support Material (Au and NZ if applicable), Candidate Information Sheets, Mandatory Instructions and Calculators (not in photograph)

Setup Router and Laptops

Using the white power board (you will require three or five powered sockets – two or four laptops and router) plug the laptop computer power adaptors to the mains power and the other end into the back of each laptop (round socket).

Plug a mouse into each laptop using one of the USB sockets at the side of each laptop.



Firmly push the wireless Telstra USB Card or Ethernet Cable if using hardwired internet connection into the appropriate port in the side of the router.

Computer Router Setup

IMPORTANT: The router should be powered on last after inserting the Telstra USB Card or Ethernet Cable and connecting and turning on the laptops.

Open the laptop by lifting the lid.

With the mains power on, turn on the laptop using the power button (button at the top right of the keyboard).

Connect the router to the white power board using the Router power adaptor (mains plug first, then small round plug into router) to power on.

Green lights will be flashing on the side of the router and the slow-flashing blue light on the Telstra USB Card will stay lit indicating a connection to the Internet.



14.3 Appendix 3 - Laptop Pack Up Process

Unplug the mice and power cords from the laptops. Place two laptops upright on the left and right hand sides of the box separated by the pieces of cardboard.

In the middle of the box (you now have 2 laptops on the left and 2 on the right side of the cardboard box with a piece of cardboard after each laptop) place the router box (see packing instructions on the next page), mice, pens and rulers.

In the smaller cardboard box, place scribble paper and Examination Invigilator Procedures, on the left, followed by a piece of cardboard then all power cords. Secure the cardboard lids with Velcro tabs and lock the case with padlocks. Router Box Packing Instructions

Don’t unplug the power cord or Telstra USB Card from the router.

Place all aerials facing one way.

Put the router in the box.



Put the power plug in the box.

Arrange the power cord in the box.

Close the lid, making sure you don’t trap the power cord.

IMPORTANT: Please don’t force the components into the box. Everything will go in easily – if you have to force it, you’re doing it wrong!

Laptop Computer Case Packing Sequence (2 pack)

Unplug the mouse and the power cord.

Lay laptops flat, one on top of each other, separated by the supplied pieces of cardboard.



Place the router box on the top along with scribble paper, handbook, pens, rulers and mice.

Place the power cords into the smaller box beside the first box.

Secure using Velcro tabs and lock the case using padlocks.



14.4 Appendix 4 - Non Programmable Calculators

Non-Programmable Calculator Guide

It has been observed during the conduct of examinations that there are still other brands and

models that are non-programmable that are not included in the list of those allowed to be used.

Other brands of desk top calculators may be allowed to be used in the examinations subject to

inspection by the Invigilator.

1. CASIO STANDARD/DESK TOP SCIENTIFIC CALCULATORS

CASIO 530

CASIO 20V

CASIO 470LA

CASIO D-20M

CASIO D-60M

CASIO D-100V

CASIO D-208H

CASIO D-120TE

CASIO DM-1600

CASIO DS-208H

CASIO DS-881

CASIO DF100

CASIO DN 858A

CASIO DS1800S

CASIO EL310-A

Fx65

Fx75

Fx82

Fx95

Fx260

Fx401

Fx580

Fx824

Fx901

Fx991N

Fx85S

Fx82LB

Fx82MS

Fx82SX

Fx82TL

CASIO FX82C

CASIO FX82LP

CASIO FX85B

CASIO FX85SA

CASIO FX220

CASIO FX250HC

CASIO FX350D

CASIO FX350W

CASIO FX570W

CASIO HC100

CASIO HL-821

CASIO HL-122L

CASIO J-120TE

CASIO JS-10LA

CASIO JS-20LA

Fx82 Super

Fx95MS

Fx100D

Fx100S

Fx100W

Fx115D

Fx115S

Fx115W

Fx122s

Fx300W

Fx451M

Fx500A

Fx506G

Fx506M

Fx509D

CASIO JS 40LA

CASIO JS-140

CASIO JS-SC

CASIO LC-401B

CASIO LC-1000T

CASIO-LC 403LD

CASIO M-7LB

CASIO MJ-100

CASIO MS 115

CASIO MS 373

CASIO MS-350

CASIO MS-470

CASIO MS 240T

CASIO MS-808V

CASIO MS-812V

Fx509G

Fx520G

Fx546D

Fx546L

Fx570S

Fx570W

Fx580D

Fx825X

Fx911W

Fx991H

Fx991S

Fx991W

Fx992S

Fx992s

Fx100MS

CASIO MS-100TE

CASIO MS 120TE

CASIO MS 170LA

CASIO MS-270LA

CASIO MS-470LA

CASIO MS-10V

CASIO MS-10TE

CASIO MS-80TE

CASIO MS-8T

CASIO MS-20/V

CASIO MS-1002

CASIO O-40M

CASIO SL-320V

CASIO SL-305TE

CASIO ELECT. D-20M

Fx115MS

Fx300SA

Fx350TL

Fx350HA

Fx350HB

Fx531GH

Fx531LH

Fx570AD

Fx570MS

Fx991MS

Fx992VB

Fx350TLG



2. SHARP NON-PROGRAMMABLE CALCULATORS

EL-233S

EL-240S

EL-242M

EL-250S

EL-310A

EL-310A-GR

EL-327S

EL-331A

EL-376S

EL-378S

EL-501V

EL-501V (BK)

EL-506P

EL 506R

EL-506V

EL-506V (BK)

EL-509D

EL-509G

EL 509R

EL-509V

EL-510R

EL-520G

EL-520V

EL-520V (BK)

EL-520VA

EL-531GH

EL 531RH

EL-531VH

EL-531VH (BK)

EL-531VH (BL)

EL-546L

EL-546VA

EL 556G

EL-771C

EL-2125

EL-6053

EL-6750

EL-6810

EL-6850

3. CITIZEN NON-PROGRAMMABLE CALCULATORS

CITIZEN TL-780

CITIZEN SLD-742N

CITIZEN STL-795

CITIZEN SDC-8560

CITIZEN SDC 8610

CITIZEN SDC-8620A

CITIZEN SOC-8610A

4. OLYMPIA NON-PROGRAMMBLE CALCULATORS

OLYMPIA HL 88L

OLYMPIA HL 110

OLYMPIA SD-81H

OLYMPIA SD-100H

OLYMPIA SD-100V

OLYMPIA SD-100HW

OLYMPIA SD-805M

OLYMPIA SD-828

OLYMPIA SD-835

5. CANON NON-PROGRAMMABLE CALCULATORS

CANON F-604

CANON F-720

CANON LS-39H

CANON LS-154H

CANON LS 120H

CANON LS 82Z



CANON LC 210HI CANON LS-566H CANON LS-120V

6. AURORA NON-PROGRAMMBLE CALCULATORS

AURORA DT 393

AURORA DT 394

AURORA EB 964

AURORA HL 125

AURORA MS 270LA

AURORA SC 120

AURORA 2512

7. OTHER BRANDS

CEBAR CD402

DAL 506X

LIFELONG

TL 30XS

KARCE-833

KARCE KC 250

KARCE KC 539

TEXAS TI 30

PORPO YH-105

PORPO YH-106

TIME BIRD SJC-122

TAKSUN TS-128

TAKSUN TS-217

TAKSUN TS-128B

To look out for:

Firstly, if you can find the PRGM button or buttons like P1, P2, P3, P4 indicating Program 1, Program2,

Program3, etc.

A calculator with graphing capabilities is most likely going to be programmable! The easy way to tell

if the calculator has graphing capabilities (and is therefore programmable) is by the larger screen

than would be found on a scientific calculator.

One notable thing is that CASIO has their programmable calculators indicated by a 'P' (eg: FX-700P

etc.)

Calculators that are NOT programmable:

For the most part, this is what a non-programmable calculator looks like.



Calculators that ARE programmable: