auditor training on eqms

7/31/2019 Auditor Training on EQMS

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Copyrights 2015 @ I Global Manager Group | [email protected] | 1GMG



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Copyrights 2015 @ I Global Manager Group | [email protected] | 2GMG12/14/2015 212/14/2015 2

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Sr.No.

PRINCIPLES ISO/FDIS 9001: 2015 APPROACH

1.Principle – 1

Customer focus

Meet customer needs and expectationsdetermine levels of customer satisfaction /dissatisfaction. Strive to exceed customer

expectations

2.

Principle – 2

LeadershipEstablish unit y of purpose and engagepeople in achieving quality objectives

3.

Principle – 3

Engagement of

people

Focus on competency empowered andengaged people in delivering value. Identify

and manage human factors of the workplace.

4.

Principle – 4

Process approach

Systematically identify and manage theprocess employed. Understand activities

and manage it as interrelated processes toget consistent predicted results

Seven principle of

ISO 9001:2015



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Copyrights 2015 @ I Global Manager Group | [email protected] | 3GMG12/14/2015 3

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PLAN DO CHECK ACT

and corrective

improvement

review

Control of

Nonconforming

outputs

Release of

products and

services

Production ofgoods and

provision of

services

Documentedinformation

Control of

external

provision of

products,

processes and

services

CommunicationQMS and itsprocesses

Management

Design and

development of

product and

services

AwarenessPlanning of changes

Roles,responsibilities

andauthorities

Scope ofmanagement

system

ContinualInternal audit

Requirementsfor products

and servicesCompetence

Qualityobjectives and

planningQualitypolicy

Needs &

Expectations of

interested parties

Nonconformity

action

Monitoring,measurement,analysis andevaluation

Operations of

planning and

control

Resources

Actions toaddress risk

andopportunity

Leadership andcommitment

Understandingthe

organizationand its context

10 Improvement9 Performanceand evaluation

8 Operation7 Support6 Planning5 Leadership4 Context of

theorganization

ISO 9001 2015 QMS Structure



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InternalContext

Organization Culture

Governance

Organizational

Structure

CurrentRoles &Resp.

Strategy

Currentcapabilities

Resourcelevels

Currentsystem and

tools

Processmaturity

Decisionmakingprocess

Relationship with

internalstake

holders

Internal

Context



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Structure of Standards as per ISO 14001:2015

4 Context of the organization• Understanding the organization and

its context

• Understanding the needs and

expectations of interested parties

• Determining the scope of the

environmental management system

• Environmental management system

5 Leadership• Leadership and commitment

• Environment policy

• Organizational roles,

responsibilities and authorities

6 Planning• Actions to address risks and

opportunities

• Environmental objectives and

planning to achieve them

7 Support• Resources

• Competence

• Awareness

• Communication

• Documented information

8 Operation• Operational planning and

control• Emergency preparedness

and response

9 Performance evaluation• Monitoring, measurement,

analysis and evaluation

• Internal audit

• Management review

10 Improvement• General

• Nonconformity and

corrective action

• Continual improvement



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Environmental Aspect

COMMON ASPECTS :

Energy Use

Solid Waste

Water Use

Air Pollution

Emission To Air

Release To Water

Waste Management

OTHER ASPECTS :

Contamination of Land

Heavy Metal Waste Drain

Industrial Waste Drain

Product End-of-Life

Radioactive Waste

Medical Waste

Solvent Waste

Use of Raw Materials

Use of Natural Resources

Impact on Comminities

Noise



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Four Phases of Risk

The objective of this presentation are to appreciate andunderstand how an QMS is established in terms of:

Risk Analysis

Intended user Identification

Area wise risk identification Risk estimation

Risk Evaluation

Risk acceptability decisions

Risk monitoring and control

OPTION analysis

Implementation of measures

RESIDUAL RISK evaluation

Overall RISK acceptance

Post production information

Post-production experience

Review of Risk management

experience- customer use

Take appropriate actions

Risk and Opportunity



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Skills an Auditor needs to develop, being:

• Diplomatic • Patient

• Honest • Fair minded

• Impartial • Articulate

• Communicative • Analytical

• Helpful • Co – operative

• Persistent • Observant

• Ethical • Professional

• Conscientious • Assertive

Auditor Characteristics



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1. Audit Plan

4. Gather Evidence

3. Opening Meeting

5. Record Results

2. Develop Checklists

6. Closing Meeting

7. Audit report

Audit Steps

auditor training on eqms

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