aureus disaster planning

Aureus I.T.

Solutions

The Gold Standard for Small Business Solutions

Disaster Planning andBusiness Continuity

Our Presenter

My name is Jim Roysdon and I am the owner of Aureus IT Solutions. I bring over twenty years of IT experience to bear against your IT problems.

I've worked my way up through help desks from major corporations, to developing sales force automationapplications to aid with tracking clients and sales and integrating discrete systems into solid business processes (saving my clients millions of dollars). I moved down toTampa to take a job as a manager of application development for a financial firm and lead many projectsthat produced optimized processes.

Aureus IT is unlike many of the local IT shops in townbecause we will support both sole proprietor as well as the small business. Whether you have one computer or more, we will be here to help you.We will help you see the value of IT.

• Disaster Planning– What would happen should a natural disaster

occur?• Mitigation• Preparedness• Response• Recovery

– Could you stay open? – Could your office work remote or relocate?

• Do you have a plan?• Can your business continue?• Will it endure?

Disaster Planning and

Business Continuity

Small and Medium Business (SMB) Disaster Preparedness Survey

By Applied Research

14%

36%50%

Have A Plan

No Plan/Intend To Create Plan

No Plan/No Intention to Create Plan

Source: Symantec 2011 SMB Disaster Preparedness Survey

Out of those who have a plan:

Half implemented a plan following an

outage or loss

Only 28% have actually tested their plan

50% of SMB’s Have No Backup

and Disaster Recovery Plan

Common Excuses

Why Don’t Small and Medium Business’s Have A Disaster Plan for their IT?

Lack Resources

Lack

Skills/Qualified

Data Protection

Is Not a Priority

Never Occurred To

Them

Do Not View

Computer Systems


• Every week 140,000 hard drives crash in the United States. 1

• In the past two years, Over 50 percent of businesses experienced an unforeseen interruption, and the vast majority (81%) of these interruptions caused the business to be closed one or more days.2

• 80 percent of businesses suffering a major disaster go out of business in three years, while 40 percent of businesses that experience a critical IT failure go out of business within one year. In the case of suffering a fire, 44 percent of enterprises fail to reopen and 33 percent of these failed to survive beyond 3 years.3

• 31% of PC users have lost all of their files due to events beyond their control.

• 34% of companies fail to test their tape backups, and of those that do, 77% have found tape backup failures.

Can you afford Data Loss?

1 Mozy Online Backup2 “2009 Disaster Recovery and Business Continuity Survey”. Hughes Marketing Group.3 www.usfst.com “Hidden Threats to Enterprise”

• 59% of Fortune 500 Companies

experience a minimum of 1.6

hours of downtime per week

• An average fortune 500 Company

has around 10,000 employees

• Assume the Average pay would

be $56/hour including benefits

and overhead

• Annual downtime cost would be $46 million

Productivity Loss

Source: http://www.slideshare.net/ctrlsdatacenters/next-level-in-data-management

The Cost of Downtime

Downtime is expensive for SMB’s: $12,500

per day

SMB downtime impacts SMB Customers:

$10,000 per day

44% of SMB Customers have had an SMB

Vendor temporarily shut down

29% of SMB Customers lost “some” or “a

lot” of data as a result of SMB Vendor

downtime

An overwhelming 54% of SMB Customers

switched vendors due to unreliable

computer systems


Cost of Recreating your Lost Data

Source: http://www.slideshare.net/ctrlsdatacenters/next-level-in-data-management

According to the National Computer Security Association, without adequate backup, it takes:

– 19 days and $17,000 to recreate just 20 MB of lost sales/marketing data

– 21 days and $19,000 to recreate just 20 MB of lost accounting data

– 42 days and $98,000 to recreate just 20 MB of lost engineering data

Can you avoid downtime?

• The simple answer: No

• Prepare for it

• Reduce it!

• How?

Your Current Office Set up

Your Office:• PCs and Printers• Server(s)• Firewall• Connection to the

Internet/Cloud

Bandwidth Concerns

• When backing up your data, it’s important to keep in mind the transfer rate at which the data is being saved to your backup device. Even if you have a device with plenty of storage space, your data won’t transfer quickly unless your bandwidth is set to the appropriate transfer rate.

• Say you have a 1 terabyte device and you need to transfer the data to another device. Let’s compare how long this will take with two different bandwidths (10 kilobytes per second and 10 megabytes per second).

Case 1: Transfer Rate of 10 kBpsConvert all the numbers to bytes: 1 TB = 1012 bytes 10 kBps = 104 bytes per second

Dividing 1 TB by 10 kBps is equal to 108 s, which is more than 3 years.

Case 2: Transfer rate of 10 MBpsConvert the numbers to bytes: 1 TB = 1012 bytes 10 MBps = 107 bytes per second

Dividing 1 TB by 10 MBps is equal to 105 s, which is just over 1 day.

But we already back up!

• Business Continuity– Eliminates downtime in the event of a disaster by

allowing your business to fail-over to a secure cloud

– Bring up and restore specific files or applications through a remote web interface

– Redundant backups in three different locations: local server or workstation, local BDR appliance and off-site data centers

– Very low risk of corrupted backups or data loss– Full automation of backup process; very little

management needed– Off-site backups stored in SAS70 Type II data

centers (most secure rating possible)– Automated snapshots of backups are taken to

ensure backups were successful and can be booted at any time

– Downtime after a disaster is reduced from days or hours to minutes or seconds

– Immediate access to files, applications and email even if the local appliance or server is down

– AES 256 and SSL key-based encryption

• Traditional Backup– Device failure rates are between

41-72%

– Slower

– High Human Error

– Theft or Loss of Media

– Difficult to test

– Limited Options to Encrypt data

– Can take hours, days or weeks to get data restored

– There is no backup for your backup with tape and disk solutions. Even if data tapes/disks are secure off-site, if a disaster is severe, the original backup system may also be destroyed

Wait?! What? Restored in

SECONDS?

• Should the office befall a natural disaster, all the PCs and servers backed up can be run virtually from the cloud within minutes, not hours or days

• Once seeded and in place, the ABCS can “restore” a PC or Server by running it “virtually” within seconds from the ABCS device

• An engineer can then troubleshoot the faulty hardware with little downtime to the business

• Once repaired, the PC or Server can be fully restored

Tactical Considerations

What’s your maximum allowable

downtime?

How quickly must your data be

retrieved and mounted or restored?

How and where should your data be

stored?

How do you ensure your plan actually

works?

Variables

How much data do I have?

How quickly does my data grow?

How frequently does my data

change?

What level of retrievability do I

consider necessary?

What level of retrievability would I

find convenient?

• Mid-sized Company: 30 PCs and 1 Server– 1 IT Support Personnel:

$45,000/Year

– Benefits and Taxes: $11,250.00

– General Overhead: $ 3,500.00

– Training $ 3,000.00

– Annual Cost $62,750.00

– Monthly Cost $ 5,229.17

• But Wait, there’s more

What does IT truly cost?

• Additional IT Costs– Annual Anti-Virus Subscription: $ 1,400.00

– Hours/Month Lost By "IT Manager“ 8

– Average Employee Salary $ 80,000

– Average employee downtime per month 8

– Hard Dollar Cost/Lost Productivity $ 11,538.46

– Loss / Hardware Costs $ 2,500.00

– Anti-Virus & Backup Imaging Software Cost $ 2,000.00

– Outside Contracting Service $ 100

– Hours Billed by Outside support 8

– Cost of Outside IT Support $ 800

More IT Costs

• Total Current Monthly Costs for IT Service

Just under $25,300

• But wait, there’s more!• If a system goes down, there are intangible costs• What costs add to this?

– Lost Revenue– Cost to restore Data loss– Employee Moral– Penalties for Breached Contracts– Lost Reputation– Marketing Costs to restore reputation– And more

Total Cost IT Cost then??

We’ve Got Solutions

Aureus Business

Continuity Solution (ABCS)

• Add an ABCS

Server

• Point any PCs Servers to the ABCS

• Point the ABCS to the Cloud

• Data is replicated to one data center (PA)

• PA replicates to CA

Basic Backup And Disaster Recovery (BDR) FeaturesLocal Backup

Automated backup to on-site device.

Off-site Backup

Automated backup and synchronization to Bi-coastal SAS70 Type II data centers.

Data Deduplication & Local Compression

Reduces storage and bandwidth requirements by eliminating redundant data.

Bandwidth Concerns

• When backing up your data, it’s important to keep in mind the transfer rate at which the data is being saved to your backup device. Even if you have a device with plenty of storage space, your data won’t transfer quickly unless your bandwidth is set to the appropriate transfer rate.

• Say you have a 1 terabyte device and you need to transfer the data to another device. Let’s compare how long this will take with two different bandwidths (10 kilobytes per second and 10 megabytes per second).

Case 1: Transfer Rate of 10 kBpsConvert all the numbers to bytes: 1 TB = 1012 bytes 10 kBps = 104 bytes per second

Dividing 1 TB by 10 kBps is equal to 108 s, which is more than 3 years.

Case 2: Transfer rate of 10 MBpsConvert the numbers to bytes: 1 TB = 1012 bytes 10 MBps = 107 bytes per second

Dividing 1 TB by 10 MBps is equal to 105 s, which is just over 1 day.

Device Seeding

• Bring in our device

• Run backup’s overnight

• Ship drive images overnight to the data center

• Data center loads the images

• ABCS now monitors and sends the incremental differences

• Saves bandwidth, time, and MONEY!

Costs?

• Each Office will be different in their needs and capacities

• For example, using 30 PCs and a server:– 2TB ABCS Device: $700 / month (under a three year service contract)

• This office would also benefit from our “Securitus”

monitoring service offering– Aureus Monthly Service Cost for “Securitus” Solution

$ 1,500 (under a three year service contract)

– Total IT Costs per Month before Aureus $ 25,300

– Total IT Costs per Month before Aureus $ 2,200

– Total Savings per MONTH: $ 13,100

– Total Savings per YEAR*: $157,200

– Three Years Savings: $471,600

*Does not include the intangible losses