Teldio’s Alarm Control System (ACS) integrates into building management, machinery alarms & network systems to monitor for alarms (SCADA, PLC, RS-232 & more) around the clock. The software application receives and transmits alarms and work tickets to MOTOTRBO™ digital radios, Android phones & mobile devices. When an alarm is raised, ACS sends a notification to personnel based on an employee’s competency, location & schedule. The closed loop system pushes alarms to the next suitable person until it is acknowledged. By doing so, response times to alarms and emergency events are significantly reduced.

ACS PlusAlarm Control System

Automatic, Intelligent Dispatching of Alarms & Tasks

Alarm report is generated for supervisor and administrators to review.

ACS filters the alarm by worker’s location, competency & schedule.

Alarm is sent to the best person or group. If not accepted, alarm is escalated until resolved.

Automatic Alarm Management & Notification

Alarm Inputs• Fire Alarm Panel• Production Machinery• Panic Buttons• Building Management System• HVAC System• Pump, Sensors, etc.• Job Ticketing Software• ACS Desktop Messenger• Management Software• PLC• SCADA

Intelligent Scheduler ACS pairs each alarm notification to the right individual based on competency, location and schedule. Employee profiles and their respective competencies & schedule are easily assigned.

Alarm Escalation The closed loop system ensures alarms are acknowledged, resolved & closed. Should an individual decline or fail to respond to an alarm, ACS escalates the notification to the next available person.

Browser-Based Interface The ACS interface can be accessed from any networked web browser. Users can monitor alarm notifications, modify worker competencies and schedules. Rich-Reporting Features Review a time-stamped run-down of all the steps taken when an alarm is activated. Track how long it takes an employee to respond to an alarm or work ticket, accept it, and close it – all from the interactive alarm overview.

24/7 Monitoring ACS integrates into building management & network systems and is continuously monitoring for alarms around the clock.

Alarm Notifications Alarm notices can be simultaneously sent via radio text, email, audio alerts, SMS & Windows PC Client. Network Alive Check Module If the network goes down, a SMS alert is sent. Ideal for mission critical activities. (additional software & hardware required)

Notification Types• Phone Call• Radio Text & Job Tickets • Pre-Recorded Audio Alerts • Relay Events (Contact Closure) • Email &SMS• Android App• Windows Alert

Devices

ACS listens for alarms from any source including PLC, fire, security & building management systems.

How It Works

An alarm is triggered.

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ESCALATION

FILTERS

ALARM RAISED

Location

Competency

Schedule

ALARM SENTvia audio or text

(alarm inputs)ACS monitors for

alarms 24/7

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Redefine Alarm HandlingImprove Workplace EfficiencyACS consolidates alarm sources & manages the alarm notification process. By doing so, response times to alarms and work tickets are significantly reduced.

Enhance Employee SafetyACS significantly reduces response times to events & emergencies by sending alarms to the most suitable individual. ACS also ties into employee safety solutions, recognizing notifications from third party panic button, as well as MOTOTRBO™ radio & Android panic buttons.

Teldio Panic Buttons

Rich Reporting & Enhanced Accountability

ACS’s rich reporting features allow administrators to track how long it takes employees to respond, accept & close alarms. ACS decreases liability by ensuring that alarms are escalated to the next appropriate person should the alarm go unanswered.

Notify the Right PersonACS sends a pre-recorded voice and/or text alarm message to the correct individual’s devices, based on their competencies, schedule and location.

Schedule

Competency

Location

The Company The 200,000 sq ft facility houses servers that process thousands of banking transactions each day from customers. Security is of paramount importance.

The Need HSBC needed a 24-hour monitoring solution for its security, fire, technical maintenance and environmental emission alarms & the ability to alert the right person when alarms are activated.

The Solution Teldio’s ACS was installed in the main control room where it is linked to the building management system. When an alarm is raised, ACS uses an intelligent scheduler to determine what competency is required for the specific alarm and what employee is on-duty, ensuring the person with the right skills is alerted. A text message is dispatched over the MOTOTRBO network to request an engineer to resolve the problem.

Case Study: HSBC Data Center

Pair Teldio’s ACS with their Indoor & Outdoor Positioning Solution RTLS application to automatically trigger an alarm when an employee or sensitive equipment enters or leaves a restricted zone. CLW can also be added to ACS to periodically ping lone workers to monitor their wellbeing.

Common Uses• Machinery malfunction notification

forwarded to Engineering• Panic button alarm from campus

classroom sent to Security • After-hours call button pushed to

Customer Service Representative• Manager is notified fire alarms

via email

Feature Rich AppsTeldio has the most feature rich applications available for MOTOTRBO™ radios. Do more than you ever imagined possible with your radios!

Scalable SolutionsOnce you deploy a Teldio application it’s a piece of cake to layer on additional user licenses or complimentary applications to the network.

Easy to InstallRadio networks can be very complex, that’s why we strive to have the simplest installation process. Our apps are easier than ever to deploy.

Dedicated SupportWe pride ourselves on our excellent North American customer service, and share the philosophy that with premium products must come premium support.

1.855.743.1333 390 March Rd, Kanata, ON K2K 0G7 teldio.com sales@teldio.comGet In Touch!

Teldio is an established two-way radio applications developer. Working with MOTOTRBO radios since their inception in 2008 and are an Authorized Application Provider of MOTOTRBO. Teldio’s solutions help ensure greater employee safety, security, and situational awareness by providing cost-effective telephone interconnect, radio recording, alarm management & notification, lone worker monitoring, positioning and fleet management solutions.

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