automating your parking access revenue controls_npa presentation
TRANSCRIPT
John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority
Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc.
The National Parking Association Conference September 18, 2008 Las Vegas, Nevada
Automating Your PARC System - Reduce Expenses and Aggravation
While Increasing Revenue
Introductions
John Burke Public Works Director City of Evanston, IL
Michael Klein Executive Director Albany Parking Authority
Bill Knobeloch Parking Operations Manager City of Madison, WI
Mike Robertson Studies Specialist Carl Walker, Inc.
Introduction Outline
Issues
Potential Solutions
Results
Questions / Discussion
Presentation Outline
Issues Potential solutions Real-life Results Questions & Discussion
Introduction
Outline Issues
Potential Solutions
Results
Questions / Discussion
Issues
Staffing Payroll Expense HR Issues Customer Service Shrinkage (“silent partners”) Through-put
Introduction
Outline
Issues Potential Solutions
Results
Questions / Discussion
Potential Solutions
Pay-On-Foot (POF) Pay & Display & Pay-by-Space Pay-in-lane (No Cashier)
Credit Card In – Credit Card Out Credit Card at Exit Credit Card Only Lanes
Introduction
Outline
Issues
Potential Solutions Results
Questions / Discussion
Potential Solutions
Introduction
Outline
Issues
Potential Solutions Results
Questions / Discussion
BENEFITS
• Improves customer service
• Reduces front-end labor costs
• Eases labor shortage problems
• Reduces cash handling
• Expedites and simplifies payment procedures
• Automation provides alternative methods of payment
Potential Solutions Pay-On-Foot (POF) Introduction
Outline
Issues
Potential Solutions Results
Questions / Discussion
Potential Solutions
Introduction
Outline
Issues
Potential Solutions Results
Questions / Discussion
Pay-and-Display & Pay-by-Space
Potential Solutions
Pay-in-Lane Introduction
Outline
Issues
Potential Solutions Results
Questions / Discussion
Results
Introduction
Outline
Issues
Potential Solutions
Results Questions / Discussion
Automation Payroll Analysis - CURRENT CURRENT
Cashiers
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 64 hrs./wk.
Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 52 weeks
Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 3,328 hrs./yr.
Sat. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 7.50 Avg. Hrly Wage
Sun. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 24,960 Annual Payroll
Totals 0 0 0 0 0 0 2 2 2 2 7 7 7 7 7 7 7 7 0 0 0 0 0 0 25,958 O.T./Sick Cont.
Supervisor
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 76 hrs./wk.
Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 52 weeks
Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 3,952 hrs./yr.
Sat. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 10.50 Avg. Hrly Wage
Sun. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 41,496 Annual Payroll
Totals 0 0 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 4 0 0 0 0 0 43,156 O.T./Sick Cont.
Maintenance
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Tues. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Wed., 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 168 hrs./wk.
Thur. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52 weeks
Fri. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8,736 hrs./yr.
Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8.50 Avg. Hrly Wage
Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 74,256 Annual Payroll
Totals 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 77,226 O.T./Sick Cont.
TOTAL PAYROLL 146,340
Results
Introduction
Outline
Issues
Potential Solutions
Results Questions / Discussion
Automation Payroll Analysis - PROPOSED Proposed
Customer Service Agent Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Tues. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Wed., 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 128 hrs./wk.
Thur. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52 weeks
Fri. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 6,656 hrs./yr. Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7.50 Avg. Hourly Wage
Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 49,920 Annual Payroll
Totals 7 7 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 7 7 7 7 7 7 52,166 O.T./Sick Cont.
180 hrs./wk.
52 weeks
9,360 hrs./yr.
$52,166 Annual Payroll
$94,174 SAVINGS Does Not Include
Benefits & Tax Savings
Results
Introduction
Outline
Issues
Potential Solutions
Results Questions / Discussion
Automation ROI Analysis Capital Expenditure (enter number that applies to facility in box) Item Price Number Cost Upgrading (for revenue control systems less than 5 years old) Lanes $10,000 $0
Software $15,000 $0 POFs $65,000 $0
Replacement (for revenue control systems over 5 years old) Lanes $20,000 4 $80,000
Software $25,000 1 $25,000 POFs $65,000 2 $130,000 POFs - CC Only $35,000 $0
AVI Reader $15,000 $0 AVI - Cards (8-10 ' Range) $25 $0
Total Equipment Cost $235,000 Installation, freight & sales tax (note, may have to be expensed) $47,000 Signage (enter number of spaces) Cost/sp $ 25.00 # of Spaces 1500.00 $ 37,500
Total estimated costs $319,500
Annual DEPRECIATION over 8 years ( EXPECTED LIFE OF PRODUCT) $39,938 Current Annual Transient Revenues $100,000
Annual Transient Revenues Uplift - % Uplift 2.00% $2,000 Uplift Percentage of Total Transient Transactions completed with Credit Card 60% Credit Card fees: (Percentage) 2.00% $1,224 Annual CC Fees Payroll reductions (complete attached staffing schedule) $94,174
Projected net annual gain $55,013
If payback is less than 5 years proceed with completing following page, obtain hard equipment and installation quotes for refined projections 5.81
Years Approx.
Results
Introduction
Outline
Issues
Potential Solutions
Results Questions / Discussion
Post Automation Net Gains
PAYROLL (2)
Location Name Method of Operation Spaces
Annual Gross
(1)
Pre-Automated P/R T&B
Post-Automated P/R T&B
Net savings %
Annual Leasing /Deprec.
Net Rev
Uplift (3) %
Total Net Gain (5)
Garage 1 POF 1,300 3,043,614 209,799 167,177 42,622 20% (4) 75,911 2% $ 118,533
Garage 2 POF 1,139 6,700,000 432,478 293,348 139,130 32% 68,934 118,000 2% $ 188,196
Surface Lot 1 P&D 125 321,053 31,200 16,271 14,929 48% 6,000 69,053 22% $ 77,982
Surface Lot 2 P&D 185 219,342 38,610 16,392 22,218 58% 6,000 142,547 65% $ 158,765
Surface Lot 3 P&D 32 128,342 23,400 4,830 18,570 79% 6,000 43,000 34% $ 55,570
Garage 3 POF 360 982,536 80,242 38,075 42,167 53% 49,000 49,126 5% $ 52,293 Notes: (1) Gross revenue prior to technology upgrade. (2) Actual payroll costs. Includes Tax Employer Tax
Burden and Benefits (3) Based on ACTUAL revenues minus previous FY revenues. (4) Cost capitalized by client.
(5) Revenue uplift plus expense decrease
Questions - Discussion Introduction
Outline
Issues
Potential Solutions
Results
Questions / Discussion
John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority
Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc.
The National Parking Association Conference September 18, 2008 Las Vegas, Nevada
Automating Your PARC System - Reduce Expenses and Aggravation
While Increasing Revenue