AvangateSkyCommerce Suite

Customer Centric Commerce for Software and Cloud Services

For software and cloud services, the line between the B2B and B2C buyer has been forever obliterated. What’s left now is a new class of hyper-informed and demanding buyer we call the Business to individual (B2i), and he or she is here to stay. To capture this B2i buyer’s attention and loyalty, you need to provide them with localized cross-channel support and service that satisfies their need for instant gratification across all touch points.

The problem for most vendors is that their commerce systems - which are usually homegrown and evolved from a single silo - lack the sophistication to meet the rapidly changing needs of this B2i buyer.

Avangate’s Sky Commerce Suite is the only solution to provide vendors with B2i enabled commerce delivered on a scalable and integrated global platform. It integrates touch points, distribution, commerce, marketing, merchant services and back-office operations into one seamless system. Its full-featured customer centric commerce engine, partner order and revenue management system and global software affiliate network enable you to reach global markets instantly, transact at every customer touch point and optimize new business models on the fly.

Reach New Global Markets Instantly. Transact at Every Customer Touch Point. Optimize New Business Models on the Fly.

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Avangate Commerce Platform

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Reach New Global Markets Instantly

• Out-of-the-box support for 130+ currencies, 31 languages and 38 payment methods enable you to sell globally and settle payments seamlessly while providing shoppers with a localized buying experience. No more worrying about which payment gateways to use and which payment processors by region to sign up.

• Configurable Self-service Templates will help you quickly set up your shopping carts, define buying paths, and easily establish global pricing, invoicing, discounts and licensing.

• Intuitive, web-based Partner Portal -- with easy PRM integration and simple controls to configure partner tiers, credit limits and margins for new v/s renewals -- helps to speed new global channel partners through the implementation process.

• Over 40,000+ software-focused affiliate network enables you to find your niche, by focusing your outreach – download portals, niche and review websites, blogs, coupon sites, VARs, etc.

• Self-service affiliate management module and business terms/templates help to quickly onboard new affiliates by streamlining the setup of catalogs, commissions, offers and core business terms.

Gain operational agility with self-service configurability, while expanding geographically to new segments with diversified licensing models.

Transact at Every Customer Touch Point

• An intuitive, on-demand self-service interface (myAccount) empowers customers to support and service themselves from anywhere at any time.

• Powerful Customer Management centralizes customer information and gives CSRs the ability to both service and sell through complex transactions as the situation demands.

• Advanced partner tools enable VARs/Resellers and other indirect channels to support subscription sales and renewals.

• Automated Communications help to reduce churn and increase retention by dynamically configuring the content and timing of individual customer messaging.

• Single-click in-app purchasing simplifies customer purchases, renewals and upgrades.

• Avangate Nexus API 2.0 provides customers with a consistent experience, regardless of the channel, location, device or platform.

Give B2i buyers what they want, when they want it with Sky Commerce’s customer-centric commerce.

Optimize New Business Models, On The Fly

• Sophisticated A/B testing tools and real-time, fully customizable reports help you to understand your business and customer behavior.

• Flexible pricing configurations and new subscription business models enable you to extend and measure the effectiveness of free or paid trials, freemium options or hybrids to achieve the optimum pricing and business model mix for each market.

• Multiple shopping cart and buying path templates enable you to quickly configure, measure and optimize the purchasing experience.

The flexible commerce engine of the Sky Commerce platform enables you to test, measure and quickly adjust every aspect of your e-commerce program, from pricing and product catalogs to license models and payment terms, for any channel, location or market.

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Avangate Commerce Cloud

eCommerce ManagerSky eCommerce Manager integrates customer touch points, recurring billing, global payments and a next generation commerce engine into one comprehensive platform. It features advanced product catalogs, price configurations, shopping carts, license and revenue management and business reporting.

Channel Manager

Channel Manager provides vendors with a single, powerful partner order and revenue management solution – with bulk ordering,

license fulfillment and activation, billing and global payment. It makes it easy to

engage with partners online, enable their success and maximize revenues through

optimization and automation.

Affiliate Network

Multiply your marketing and sales efforts by leveraging our comprehensive affiliate platform and rapidly growing, 40,000+ strong software-focused affiliate network.

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Avangate SkyCommerce - Benefits

Global Payments

The Global Payments solution enables you to sell globally and settle payments seamlessly while providing shoppers with a localized and secure buying experience. It includes everything from intelligent payment routing and support for multiple payment processors to automated tax/VAT handling and powerful and redundant risk and fraud protections.

Subscription Billing

Avangate’s Subscription Billing solution gives you complete control over the entire subscription life cycle, from launch, payments and support on through to renewals, reporting and reconciliation. It enables you to support channel partners, global payments and complex plan configurations while delivering superior customer service, accelerating customer insight and easily managing complexities such as contract amendments, prora-tions, billing discounts and credit card updates.

Services

Marketing ServicesWith our full-service marketing agency capability, we deliver expert program strategy, search engine and conversion rate optimization, email and performance marketing and analytics that drive revenues through our customer-centric commerce platform

Merchant ServicesAs your merchant services partner, we do all the heavy lifting on your behalf, dealing with every aspect of the payment and financial transaction—reconciliation, refunds, chargebacks, tax/VAT handling, fraud and risk management, invoicing and much more--for shopper payments, providing you with the proceeds, without any of the hassle, cost or risk.

Ready to Get Started? Go to www.avangate.com to learn more.

Avangate is the leading customer centric commerce provider that enables companies to increase their online sales across touch points, manage subscription billing, and grow their distribution channels to profitably scale and enter new markets. Avangate’s scalable and integrated solutions include a full-featured, modular and secure eCommerce platform, a partner order and revenue management solution, as well as a constantly expanding worldwide affiliate network.

About Avangate

Avangate SkyCommerce - Benefits

Multiple and deep anti-fraud and privacy protection provides customers and vendors with peace of mind.

• 24/7 Dual-layer Antifraud Systems filters with heavy-duty fraud management and manual escalation

• Active Risk management with dedicated, trained risk personnel

• SSL connections and 128-bit encryption

• Daily ScanAlert scans and a McAfee Secure certification

Risk and Fraud Protection

• Financial reconciliation to back-office financial/ERP applications.Financial Reconciliation

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Avangate SkyCommerce - FeaturesMerchant Services

Grow quickly without payment processing integration headaches.

• Out-of-the-box support for 130+ currencies, 31 languages and 38 payment methods.

• Intelligent payment routing

• Support for multiple payment processors

• Automated tax handling

• “New Purchase” API

Integrated Payments

Get the security of PCI compliance without certification headaches.

• PCI DSS Level 1 Certification and Compliance

• SAS70

• Avangate’s “Vault” safeguards individual credit card data

PCI Compliance

Focus on your business, while leaving the back office to us.

• Refund and chargeback management

• Automatically generated shopper invoices

• Subscription Billing

Refunds and Chargeback Management

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Avangate SkyCommerce - Features

Maximize opportunities from every customer interaction: sell subscriptions via multiple channels – shopping carts, in-app purchasing, channel enabled, etc.

• Multiple shopping cart and buying path templates

• Enriched API 2.0

• Advanced partner tools

• Fully branded mobile shopping cart extensions

Subscription Management

• Financial reconciliation to back-office financial/ERP applications.Financial Reconciliation

Subscription Billing

Quickly set up and optimize your customer experience across multiple channels from one simple interface.

• Out-of-the box subscription commerce

• New Subscription Business Models

• Flexible pricing configurations

• Single-click in app purchasing

• Automatically generated renewal and dunning notices

Set Up and Launch

Deliver the optimal mix of self-service and assisted support for a positive user experience.

• Intuitive, on-demand self-service interface

• Powerful, account management tools

• Advanced CRM features

• Assisted support via phone and live web chat

Customer Management

Gain valuable insight into revenue growth and trends by region and product lines.

• Customer OneView graphical reporting

• Consolidated reporting that tracks history across multiple activities in the platform

• Business reporting and analytics

Business Insights

Avangate SkyCommerce - FeaturesMarketing Services

Avangate’s agency solution delivers results-driven end-to-end marketing campaigns, from conceptualization and strategy to execution and analysis.

• Creative design and content

• Campaign strategy

• Outbound email campaigns

• Re-marketing email campaigns

• Media planning and buying

• List/Database management

• Delivery Management

• Analytics and optimization

Email Campaign Management

Structured methodology optimizes sites and campaigns, driving rankings, long-term positioning and revenues.

• SEO website analysis

• In-depth keyword analysis

• On-page optimization

• Enterprise visibility outreach

• Off-page optimization

• PPC Campaigns managed by certified GAP team

SEO/SEM/PPC

Our data-driven approach to interactively testing integrated campaign results across selling and buying helps to increase close rates, AOV and revenue.

• Local benchmarking and user testing

• Expert setup and ongoing management of analytical tools

• Leverage the pre-wiring and A/B infrastructure of the SkyCommerce platform

Conversion Rate Optimization (CRO)

Turn to our expert affiliate program managers to proactively leverage the 40,000+ strong software-focused Sky Affiliate Network.

• Program setup

• Recruit affiliates to your network

• Day-to-day program management

Managed Affiliate Services

Avangate is the leading customer-centric commerce provider that enables companies to increase their online sales across touch points, manage subscription billing, and grow their distribution channels to profitably scale and enter new markets. Avangate’s scalable and integrated solutions include a full-featured, modular and secure eCommerce platform, a partner order and revenue management solution, as well as a constantly expanding worldwide affiliate network.

About Avangate